ClearPass 6.3.5 Release Notes

Copyright
© 2014 Aruba Networks, Inc. Aruba Networks trademarks include , Aruba Networks®, Aruba Wireless Networks®,
the registered Aruba the Mobile Edge Company logo, Aruba Mobility Management System®, Mobile Edge Architecture®, People Move.
Networks Must Follow®, RFProtect®, Green Island®. All rights reserved. All other trademarks are the property of their respective owners.
Open Source Code
Certain Aruba products include Open Source software code developed by third parties, including software code subject to the GNU
General Public License (GPL), GNU Lesser General Public License (LGPL), or other Open Source Licenses. Includes software from Litech
Systems Design. The IF-MAP client library copyright 2011 Infoblox, Inc. All rights reserved. This product includes software developed by
Lars Fenneberg et al. The Open Source code used can be found at this site:
http://www.arubanetworks.com/open_source
Legal Notice
The use of Aruba Networks, Inc. switching platforms and software, by all individuals or corporations, to terminate other vendors’ VPN
client devices constitutes complete acceptance of liability by that individual or corporation for this action and indemnifies, in full, Aruba
Networks, Inc. from any and all legal actions that might be taken against it with respect to infringement of copyright on behalf of those
vendors.
Warranty
This hardware product is protected by an Aruba warranty. For details, see Aruba Networks standard warranty terms and conditions.
www.arubanetworks.com
1344 Crossman Avenue
Sunnyvale, California 94089
Phone: 408.227.4500
Fax 408.227.4550
ClearPass 6.3.5 | Release Notes 0511217-22 | August 2014

Contents
Chapter 1 About ClearPass 6.3.5 ............................................................................. 7
Supported Browsers..............................................................................................7
System Requirements ...........................................................................................7
End of Support ...............................................................................................7
Virtual Appliance Requirements ......................................................................8
Supported ESX/ESXi Versions..................................................................8
CP-VA-500................................................................................................8
CP-VA-5K .................................................................................................8
CP-VA-25K ...............................................................................................8
Evaluation Version ....................................................................................8
ClearPass OnGuard Unified Agent Requirements ..........................................9
Supported Antivirus Versions, OnGuard ..................................................9
Supported Browser and Java Versions, OnGuard .................................10
ClearPass Onboard Requirements ...............................................................11
ClearPass Dissolvable Agent Requirements.................................................11
Use of Cookies ....................................................................................................11
Contacting ..........................................................................................................11
Chapter 2 Upgrade and Update Information ........................................................ 13
Upgrading to ClearPass 6.3 from 6.1.x or 6.2.x..................................................13
Before You Upgrade .....................................................................................13
After You Upgrade ........................................................................................14
Restoring the Log DB Through the User Interface .................................14
Restoring the Log DB Through the CLI ..................................................15
Updating to the Latest 6.3.x from an Earlier 6.3.x Release.................................15
Before You Update .......................................................................................15
After You Update ..........................................................................................16
Installation Instructions Through the User Interface...............................16
Installation Instructions for an Offline Update ........................................16
Chapter 3 What’s New in This Release ................................................................. 17
Release Overview................................................................................................17
New Features and Enhancements in the 6.3.5 Release .....................................17
Policy Manager .............................................................................................17
MDM .............................................................................................................17
OnGuard........................................................................................................17
Issues Resolved in the 6.3.5 Release..................................................................18
Policy Manager .............................................................................................18
Guest.............................................................................................................19
Insight............................................................................................................19
Onboard ........................................................................................................20
OnGuard........................................................................................................20
QuickConnect ...............................................................................................20
New Known Issues in the 6.3.5 Release .............................................................20
Chapter 4 Enhancements in Previous 6.3.x Releases.......................................... 21
Features and Enhancements in Previous 6.3.x Releases....................................21
ClearPass 6.3.5 | Release Notes | 3

Policy Manager .............................................................................................21
AirGroup........................................................................................................25
Dissolvable Agent .........................................................................................26
Guest.............................................................................................................26
Insight............................................................................................................27
Onboard ........................................................................................................28
OnGuard........................................................................................................28
WorkSpace....................................................................................................31
Chapter 5 Issues Fixed in Previous 6.3.x Releases.............................................. 33
Fixed in 6.3.4 .......................................................................................................33
Guest.............................................................................................................34
OnGuard........................................................................................................34
Fixed in 6.3.3 .......................................................................................................34
Policy Manager .............................................................................................34
Documentation..............................................................................................35
Guest.............................................................................................................35
MDM .............................................................................................................35
OnGuard........................................................................................................36
Fixed in 6.3.2 .......................................................................................................36
Policy Manager ............................................................................................36
Guest.............................................................................................................37
Insight............................................................................................................38
Onboard ........................................................................................................38
OnGuard........................................................................................................38
Fixed in 6.3.1 .......................................................................................................39
Policy Manager .............................................................................................39
AirGroup........................................................................................................40
CLI.................................................................................................................41
Guest.............................................................................................................41
Insight............................................................................................................42
Onboard ........................................................................................................42
OnGuard........................................................................................................42
QuickConnect ...............................................................................................43
Fixed in 6.3.0 .......................................................................................................43
Policy Manager .............................................................................................43
AirGroup........................................................................................................44
Guest.............................................................................................................44
Insight............................................................................................................46
Onboard ........................................................................................................46
OnGuard........................................................................................................47
QuickConnect ...............................................................................................47
WorkSpace....................................................................................................47
Chapter 6 Known Issues Identified in Previous Releases ................................... 49
Policy Manager ....................................................................................................49
Dissolvable Agent ................................................................................................52
Guest ...................................................................................................................53
Insight ..................................................................................................................53
Onboard...............................................................................................................53
OnGuard ..............................................................................................................54
QuickConnect......................................................................................................57
WorkSpace ..........................................................................................................57
4 | ClearPass 6.3.5 | Release Notes

Chapter 1
About ClearPass 6.3.5
ClearPass 6.3.5 is a monthly patch release that introduces new features and provides fixes to previously
outstanding issues. These release notes contain the following chapters:
 Chapter 2, “Upgrade and Update Information” on page 13—Provides considerations and instructions for
version upgrades and patch updates.
 Chapter 3, “What’s New in This Release” on page 17—Describes new features and issues introduced in
this 6.3.5 release as well as issues fixed in this 6.3.5 release.
 Chapter 4, “Enhancements in Previous 6.3.x Releases” on page 21—Describes new features introduced
in earlier 6.3 releases.
 Chapter 5, “Issues Fixed in Previous 6.3.x Releases” on page 33—Lists issues fixed in earlier 6.3 releases.
 Chapter 6, “Known Issues Identified in Previous Releases” on page 49—Lists currently existing issues
identified in previous releases.
Supported Browsers
For the best user experience, we recommend you update your browser to the latest version available.
Supported browsers for ClearPass are:
 Mozilla Firefox on Windows XP, Windows Vista, Windows 7, and Mac OS
 Google Chrome for Mac OS and Windows
 Apple Safari 3.x and later on Mac OS
 Mobile Safari 5.x on iOS
 Microsoft Internet Explorer 7.0 and later on Windows Vista, Windows 7, Windows 8, and Windows 8.1
Microsoft Internet Explorer 6.0 is now considered a deprecated browser. You might encounter some visual and
performance issues when using this browser version.
System Requirements
ClearPass Guest and ClearPass Onboard are part of the ClearPass Policy Manager platform. ClearPass
comes pre-installed when you purchase an appliance. ClearPass can also be installed on a virtual appliance.
End of Support
Please note that Microsoft officially stopped supporting the Windows XP operating system as of April, 2014.
Aruba Networks will not remove existing ClearPass features or software agents that are compatible with
Windows XP, such as OnGuard. We will not, however, be providing any further bug fixes or feature
enhancements related to supporting the Windows XP operating system. Our TAC organization will not be able to
service customer support requests related to Windows XP-based clients. Customers should consider Windows
XP an unsupported operating system on ClearPass. (#21679)
ClearPass 6.3.5 | Release Notes About ClearPass 6.3.5 | 7

Virtual Appliance Requirements
The following specifications are recommended in order to properly operate Aruba ClearPass Policy
Manager in 64-bit VMware ESX or ESXi server environments. To ensure successful deployment and
maintain sufficient performance, verify that your hardware meets the following minimum specifications.
Supported ESX/ESXi Versions
 4.0 (Recommended minimum version of software for CP-VA-500 and CP-VA-5K. It does not support
greater than 8 virtual CPUs required for the CP-VA-25K.)
 5.0
 5.1
 5.5
CP-VA-500
 2 Virtual CPUs
 500 GB disk space
 4 GB RAM
 2 Gigabit virtual switched ports (Only one needs to be connected if you do not use separate ports for
data and management traffic)
 Functional IOP rating for a 40-60 read/write profile for 4K random read/write = 75
CP-VA-5K
 8 Virtual CPUs
 8 GB RAM
CP-VA-25K
 At least 12 Virtual CPUs (Aruba hardware appliances ship with 24 cores)
 At least 24 GB RAM (Aruba hardware appliances ship with 64 GB RAM)
In order for a CP-VM-25K virtual appliance to properly support up to 25,000 unique authentications with full
logging capability, customers should configure additional hardware to match the number of CPUs and RAM that
ship in our hardware appliances. If you do not have the VA resources to support a full workload, please consider
ordering the ClearPass Policy Manager hardware appliance.
Evaluation Version
 2 Virtual CPUs
 4 GB RAM
8 | About ClearPass 6.3.5 ClearPass 6.3.5 | Release Note

An evaluation version can be upgraded to a later evaluation version in a manner similar to a production
upgrade.
VMware Player is not supported. Please contact customer support at support@arubanetworks.com with any
further questions or if you need additional assistance.
ClearPass OnGuard Unified Agent Requirements
Be sure that your system meets the following requirements before installing the ClearPass OnGuard Unified
Agent:
 1 GB RAM recommended, 512 MB RAM minimum
 200 MB Disk Space
 Mac OS X: Version 10.6 or higher (64-bit only)
 Windows XP: Service Pack 3 or higher
 Windows 2003: Service Pack 2 or higher
Windows 7, Windows 8.x Pro, Windows Vista, and Windows Server 2008 are all supported with no Service
Pack requirements. OnGuard does not support Windows 8.x RT or Windows 8.x Phone.
Installing the Unified Agent will remove an existing VIA installation. To continue using VPN functionality, log in to
CPPM as the administrator, go to Administration > Agents and Software Updates > OnGuard Settings, and
select Install and enable Aruba VPN component from the Installer Mode drop-down list.
Supported Antivirus Versions, OnGuard
In the lab, we use the following antivirus software for our validations. Due to the large number of products
available, this list may change at any time:
 Kaspersky: IS-11 and above
 Sophos: 9 and above
 Avast
 COMODO
 MacAfee
 Microsoft Security Essentials
 Microsoft Forefront Endpoint Protection-2008
 AVG
 Trend Micro
 Windows Defender Firewall
 Microsoft Windows Firewall
Some third-party anti-malware products are not supported by ClearPass OnGuard. For a complete list of
supported third-party products, in CPPM go to Administration > Agents and Software Updates > OnGuard
Settings, click the Help link, and then click the OnGuard Agent Support Charts link.
ClearPass 6.3.5 | Release Note About ClearPass 6.3.5 | 9

Supported Browser and Java Versions, OnGuard
ClearPass OnGuard Dissolvable Agent Supports the following minimum browser and Java versions:
 Firefox: 29 and 30, and Java 7u55 and above
 Chrome: 34 and 35, and Java 7u55 and above
 Internet Explorer (IE): 7 and above, and Java 7u55 and above
 Safari: 6 and 7, and Java 7u55 and above
In current laboratory tests for ClearPass 6.3.5, the browser and Java versions shown in Table 1 were verified
for the ClearPass OnGuard Dissolvable Agent.
There are considerations to be aware of with some browser versions. For information, click the ID number
next to the browser’s name.
Table 1 Supported Browser and Java Versions
Operating System Browser Java Version
Windows 7 64-bit
Chrome 37.x (#7165) JRE 1.7 Update 67 32-bit
Firefox 31.x (#7165) JRE 1.7 Update 67 32-bit
IE 8.x JRE 1.7 Update 67
Windows 7 32-bit
Chrome 37.x JRE 1.7 Update 67
Firefox 31.x JRE 1.7 Update 67
Windows 8 64-bit
IE 10.x 32-bit (#7165) JRE 1.7 Update 67
Windows 8 32-bit
Windows 8.1 64-bit
Chrome 37.x JRE 1.7 Update 67 32-bit
Firefox 31.x JRE 1.7 Update 67 32-bit
Windows 2008 64-bit
IE 9.x (#7165) JRE 1.7 Update 67
Windows 2003 32-bit

Table 1 Supported Browser and Java Versions
Operating System Browser Java Version
MAC 10.9
Safari 7.x (#20191) JRE 1.7 Update 67
MAC 10.8
MAC 10.7.5
ClearPass Onboard Requirements
Onboard does not support Windows 8.x RT or Windows 8.x Phone.
ClearPass Dissolvable Agent Requirements
The latest Java version is required in order to perform client health checks using the new Web login flow.
Use of Cookies
Cookies are small text files that are placed on a user’s computer by Web sites the user visits. They are
widely used in order to make Web sites work, or work more efficiently, and to provide information to the
owners of a site. Session cookies are temporary cookies that last only for the duration of one user session.
When a user registers or logs in via an Aruba captive portal, Aruba uses session cookies solely to remember
between clicks who a guest or operator is. Aruba uses this information in a way that does not identify any
user-specific information, and does not make any attempt to find out the identities of those using its
ClearPass products. Aruba does not associate any data gathered by the cookie with any personally
identifiable information (PII) from any source. Aruba uses session cookies only during the user’s active
session and does not store any permanent cookies on a user’s computer. Session cookies are deleted when
the user closes the browser.
Contacting
ClearPass 6.3.5 | Release Note About ClearPass 6.3.5 | 11

Chapter 2
Upgrade and Update
Information
This chapter provides considerations and instructions for upgrading or updating your ClearPass
application:
 The term “upgrade” refers to moving from one major release version to another—for example, from
6.2.x to 6.3.x. For information on upgrading from a version prior to 6.3, see “Upgrading to ClearPass 6.3
from 6.1.x or 6.2.x” on page 13.
 The term “update” refers to applying a patch release within the same major version—for example, from
6.3.4 to 6.3.5. For information on updating from a earlier 6.3.x release to 6.3.5, see “Updating to the
Latest 6.3.x from an Earlier 6.3.x Release” on page 15.
Upgrading to ClearPass 6.3 from 6.1.x or 6.2.x
An upgrade is the process of moving from one major release version to another—for example, from 6.2.x to
6.3. This section describes accessing upgrade images, considerations to be aware of, and instructions for
restoring the log database after the upgrade (optional).
You can upgrade to ClearPass 6.3.2 from ClearPass 6.1.x or 6.2.x and then apply the 6.3.3 update. Before you
proceed with the upgrade, we recommend that you apply the latest available patch updates to your current
release. For information on the patch update procedure, see “Updating to the Latest 6.3.x from an Earlier
6.3.x Release” on page 15.
 Upgrade images are available within ClearPass Policy Manager from the Software Updates Portal at
Administration > Agents and Software Updates > Software Updates.
 For appliance upgrades from 5.2.0, upgrade to the latest 6.1 or 6.2 before upgrading to 6.3. The 6.1 and
6.2 upgrade images are available for download on the Support site under ClearPass > Policy Manager
> Archives.
 Direct upgrades from versions prior to ClearPass 6.1.x are not supported. Customers with versions
earlier than 6.1.0 must upgrade to the latest 6.1.x, 6.2.x, or 6.2.x VM version first before upgrading to 6.3.
MySQL is supported in CPPM 6.0.x and greater. Aruba does not ship drivers for MySQL by default. Customers
who require MySQL can contact Aruba support to get the required patch. Users should be aware that this patch
does not persist across upgrades, so customers using MySQL should contact support before they upgrade.
Before You Upgrade
Before you begin the upgrade process, please review the following important items:
 Plan downtime accordingly. Upgrades can take longer (several hours) depending on the size of your
configuration database. A large number of audit records (hundreds of thousands) due to MDM
integration can significantly increase upgrade times.
 Review the VMware disk requirements. These are described in “System Requirements” on page 7 of the
About ClearPass 6.3.5 chapter.
ClearPass 6.3.5 | Release Notes Upgrade and Update Information | 13

 Any log settings that were modified prior to the upgrade are not retained, and are reset to the default.
The administrator should configure any custom log settings again after the upgrade.
Log Database and Access Tracker records are not restored as part of the upgrade. If required, you can manually
restore them after the upgrade. For more information, please review “After You Upgrade” on page 14.
 If you have a custom authentication source configured to use the session log database, additional steps
are required after upgrade. You have such an authentication source configured if you have a source of
type Generic SQL DB in ClearPass Policy Manager > Configuration > Sources with server name
localhost or 127.0.0.1 and with the database name tipsLogDb. In such cases, manually restoring the
session log database is required after the upgrade completes (see “After You Upgrade” on page 14).
Please contact Customer Support for configuration recommendations to move away from using the
session log database as an authentication source.
 VM only: If you have two disks already loaded with previous ClearPass versions—for example, 6.1 on
SCSI 0:1 and 6.2 on SCSI 0:2—then drop the inactive disk before upgrading. You must then add a newer
disk that is twice the size of the old disk. The ClearPass installation will partition this disk into two
logical volumes.
Never remove SCSI 0:0
After You Upgrade
To reduce downtime, the default upgrade behavior will now back up Log Database and Access Tracker
records but will not restore them as part of the upgrade. If required, you can manually restore them after the
upgrade through either the application or the CLI. The session log database contains:
 Access Tracker and Accounting records
 Event Viewer
 ClearPass Guest Application Log
The Insight database is not part of the session log database, and will be migrated as part of the upgrade.
Restoring the Log DB Through the User Interface
To restore the Log DB after upgrade through the UI, restore from the auto-generated upgrade-backup.
tar.gz file (available at Administration > Server Manager > Local Shared Folders).
The restoration process could take several hours, depending on the size of your session log database. All
services are accessible and will handle requests during the restoration, but there will be a performance
impact while the restoration is in progress. We recommend that you perform this operation during a
planned change window.
The restoration process will continue in the background even if the UI is closed or the session times out. A
“Restore complete” event is logged in the Event Viewer when the restoration is complete.
This process needs to be repeated on each server in the cluster that should retain the session log database.
1. Go to Administration > Server Manager > Server Configuration and click Restore for the server.
2. In the Restore Policy Manager Database window, select the File is on server option, and select the
upgrade-backup.tar.gz file.
3. Also select the following options:
 Restore CPPM session log data (if it exists on the backup)
WARNING
14 | Upgrade and Update Information ClearPass 6.3.5 | Release Note

 Ignore version mismatch and attempt data migration
 Do not back up the existing databases before this operation
4. Uncheck the Restore CPPM configuration data option.
5. Click Start.
Restoring the Log DB Through the CLI
To restore the Log Database after the upgrade process is complete, use the restore command. Go to
Administration > Server Manager > Local Shared Folders and download the upgrade-backup.tar.gz
file. Host the file at a scp or http location accessible from the ClearPass server and execute the command
restore <location/upgrade-backup.tar.gz> -l –i –b.
The restoration process could take several hours depending on the size of your session log database. All
services are accessible and handling requests during the restoration, but there will be a performance impact
while the restoration is in progress. We recommend that you perform this operation during a planned
change window.
The restoration process will abort if the CLI session is closed or times out. We recommend that you initiate the
restoration from the User Interface, especially if you have a large number of Access Tracker and Accounting
records.
This process needs to be repeated on each server in the cluster that should retain the session log database.
The restore command syntax is as follows:
Usage:
restore user@hostname:/<backup-filename> [-l] [-i] [-b] [-c] [-r] [-n|-N] [-s]
restore http://hostname/<backup-filename>[-l] [-i] [-b] [-c] [-e] [-n|-N] [-s]
restore <backup-filename> [-l] [-i] [-b] [-c] [-r] [-n|-N] [-s]
-b -- do not backup current config before restore
-c -- restore CPPM configuration data
-l -- restore CPPM session log data as well if it exists in the backup
-r -- restore Insight data as well if it exists in the backup
-i -- ignore version mismatch and attempt data migration
-n -- retain local node config like certificates etc. after restore (default)
-N -- do not retain local node config after restore
-s -- restore cluster server/node entries from backup.
The node entries will be in disabled state on restore
Updating to the Latest 6.3.x from an Earlier 6.3.x Release
An update is the process of applying a minor patch release within the same major version—for example,
from 6.3.4 to 6.3.5. Updates are available from the Software Updates page in ClearPass Policy Manager. This
section describes how to install a patch update either through the user interface or as an offline update.
During a patch update, the log database is migrated. No extra steps are needed to retain the session log
history during a patch update.
Before You Update
When you install the patch on a cluster, update the Publisher first before applying the update on Subscriber
nodes.
ClearPass 6.3.5 | Release Note Upgrade and Update Information | 15

When the patch installation is complete, the Needs Restart status is displayed on the Software Updates
page. Log out and log in again to restart the system.
If you are installing the patch through the Software Updates portal of the CPPM UI, the update progress indicator
might stall. If this happens, refresh the browser window to show the updated progress.
After You Update
Installation Instructions Through the User Interface
If access is allowed to the Web service, ClearPass servers will show the latest patch update on the Software
Updates portal:
1. In ClearPass Policy Manager, go to Administration > Agents and Software Updates > Software
Updates.
2. In the Firmware and Patch Updates area, find the latest patch update and click the Download button
in its row.
3. After the patch is downloaded, click Install.
4. When the installation is complete, if the status is shown as Needs Restart, restart ClearPass. The status
for the patch is then shown as Installed.
Installation Instructions for an Offline Update
if you do not have access to the Web service and you need to do an offline update, you may download the
signed patch from the Support site, upload it to the CPPM server, and then install it through the user
interface:
1. Download the appropriate patch update from the support site (http://support.arubanetworks.com).
2. Open ClearPass Policy Manager and go to Administration > Agents and Software Updates >
Software Updates.
3. At the bottom of the Firmware and Patch Updates area, click Import Updates and browse to the
downloaded patch file.
4. Click Install. When the installation is complete, if the status is shown as Needs Restart, restart
ClearPass. The status for the patch is then shown as Installed.
16 | Upgrade and Update Information ClearPass 6.3.5 | Release Note

Chapter 3
What’s New in This Release
This chapter provides a summary of the new features and changes in the ClearPass 6.3.5 release.
This chapter contains the following sections:
 “Release Overview” on page 17
 “New Features and Enhancements in the 6.3.5 Release” on page 17
 “Issues Resolved in the 6.3.5 Release” on page 18
 “New Known Issues in the 6.3.5 Release” on page 20
Release Overview
ClearPass 6.3.5 is a monthly patch release that introduces new features and provides fixes for known issues.
The 6.3.5 upgrade is available in ClearPass Policy Manager under Administration > Agents and Software
Updates > Software Updates.
New Features and Enhancements in the 6.3.5 Release
The IP address to access the licensing server clearpass.dell-pcw.com will change from 199.127.104.203 to
104.36.248.203 on September 27th, 2014. If you have any firewall protections allowing access, please be sure to
update the IP address information accordingly at that time.
Policy Manager
New service parameters are available to enable a Host header check, which allows Web access to valid
CPPM entities (IP Address, HostNames, Virtual IPs). Custom host names can be added to the default
whitelisted names. (#25020)
MDM
The device discovery logic for MobileIron MDM integration was enhanced. Device discovery is now faster,
preventing timeout issues when there are numerous devices. (#24700, #25331)
OnGuard
 ClearPass OnGuard now supports enabling RTP on Microsoft Security Essentials 4.x or Microsoft
Forefront Endpoint Protection 4.x. (#23286)
 Support was added for enabling RTP for System Center Endpoint Protection 4.x Antivirus. (#25144)
 Support was added for the following products: (#25506, #25146)
 avast! Free Antivirus 9.x (Mac)
 AVG AntiVirus 14.x (Mac)
 Avira Antivirus Pro 14.x (Windows)
 Bitdefender Total Security 17.x (Windows)
 Trend Micro Endpoint Encryption (FullDiskEncryption) 3.x (Windows)
ClearPass 6.3.5 | Release Notes What’s New in This Release | 17

 VMware Player 6.x (Windows)
 VMware Workstation 10.x (Windows)
 ZoneAlarm Extreme Security 13.x (Windows)
 ZoneAlarm Free Antivirus + Firewall 13.x (Windows)
 ZoneAlarm Internet Security Suite 13.x (Windows)
Support was enhanced for the following products:
 avast! Free Antivirus 8.x (Mac)
 avast! Free Antivirus 8.x (Windows)
 AVG Antivirus 14.x (Windows)
 AVG Antivirus Free Edition 2014.x (Windows)
 Avira Free Antivirus 14.x (Windows)
 Avira Mac Security 2.x (Mac)
 Endpoint Security 9.x (Windows)
 FileVault 10.10.x (Mac)
 Kaspersky Antivirus 14.x (Mac)
 Kaspersky Endpoint Security 10.x (Windows)
 Microsoft Security Essential 4.x (Windows)
 Symantec Endpoint Protection [Firewall] 12.1.5 (Windows)
 Trend Micro OfficeScan Client 11.x (Windows)
 Trend Micro Security for Mac 2.x (Mac)
 VirtualBox 4.x (Mac)
 Window Defender 4.x (Windows)
Issues Resolved in the 6.3.5 Release
The following issues have been fixed in the ClearPass 6.3.5 release.
The 6.3.5 release resolved specific vulnerability issues. For details, refer to issues #24736, #24867, #25204,
#25318, #25371, #25401, #25408, and #25410.
Policy Manager
Table 3 Policy Manager Issues Fixed in 6.3.5
Bug ID Description
#24682 Corrected an issue with Service Templates where an existing configuration was not carried forward
properly during a patch update.
#24736 Corrected a SQL injection vulnerability issue that was detected with TACACS logins and WebAuth
logins.
#24842 Using the Latest Authentications, Failed Authentications, or Successful Authentications widgets in
the Dashboard displayed a “javaClassName:... Method not found” error message.
#24847 Endpoints were not updated when the endpoint cleanup parameters were configured.
#24864 Modifying an existing Virtual IP (VIP) configuration sometimes caused unpredictable behavior in VIP
ownership.
18 | What’s New in This Release ClearPass 6.3.5 | Release Note

Table 3 Policy Manager Issues Fixed in 6.3.5 (Continued)
Bug ID Description
#24867 Corrected a Host header attack vulnerability issue in the Apache httpd config.
#24996 IP addresses that ended with “.255” could not be added.
#25056 Onboard licensing computation from devices with multiple NICs had discrepancies.
#25110
#25311
#25312
#25378
#25531
#25563
#25204 OpenSSL now includes fixes for CVE-2014-3511.
#25281 When upgrading from 6.3.x to 6.4 on a CPPM VA, a warning message to add an additional hard disk
#25282 The promote-publisher operation did not clean up temporary database changes, causing failures in
#25318 This patch includes fixes for CVE-2014-5342. UI validation was added to prevent arbitrary shell
#25366 The Software Updates portal was not updated automatically, and the Check Status Now link had to be
Guest
Table 4 Guest Issues Fixed in 6.3.5
Bug ID Description
#25346 SMTP messages sent by ClearPass Guest did not include the “Date:” header, which is required by
#25347 Policies based on MAC caching failed unexpectedly if a device was authenticated to the network using
#25371 The PHP version was upgraded to 5.4.32. This includes fixes for CVE-2014-2497, CVE-2014-3538,
#25403 Messages sent using the SMS Global SMS gateway were not encoded according to the gateway’s
#25401
#25410
#25406 Corrected an issue where unwanted JavaScript might appear in an email if certain skins were used.
#25408 This patch includes fixes for CVE-2014-6627, a vulnerability issue that could allow privilege escalation.
Insight
An issue with the OpenSSL library occasionally resulted in Profile hanging. This had affected the
following items:
 OnGuard
 Guest registration
 Web logins
 Device profiling
was, incorrectly, shown to users. This message has been removed.
subsequent promote-publisher operations.
command execution.
clicked to update it.
RFC 2822.
multiple usernames.
CVE-2014 -3587, CVE-2014-3597, CVE-2014-4670, CVE-2014-4698, and CVE-2014-5120.
requirements. This could have caused certain characters (for example, the plus sign) to not be sent in
the body of the message.
This patch includes fixes for CVE-2014-6621 and CVE-2014-6622, vulnerability issues that could allow
unauthenticated information disclosure.
Table 5 Insight Issues Fixed in 6.3.5
Bug ID Description
#24989 Turkish, Chinese, Japanese, and other Unicode characters were displayed correctly in HTML but
incorrectly in the PDF format. These Unicode characters are now supported in Insight PDF report
generation.
ClearPass 6.3.5 | Release Note What’s New in This Release | 19

Onboard
Table 6 Onboard Issues Fixed in 6.3.5
Bug ID Description
#25345 Microsoft Internet Explorer 8 failed to download the QuickConnect application if Onboard used HTTPS,
and displayed the error message “Unable to open this Internet site. The requested site is either
unavailable or cannot be found. Please try again later.”
#25349 Corrected some Cross-Site Scripting (XSS) issues.
#25350 The error message “Unable to update config in ArubaQuickConnect.exe” was sometimes displayed if a
code-signing certificate was used for the Quick Connect Windows executable.
#25351 Computed attributes were not present during authorization.
#25370 Corrected an issue that prevented the generation of EC keys in Onboard.
#25553 Multiple MAC addresses were not recorded in the TLS Client certificate.
#25554 The default Certificate Type selection on Onboard + WorkSpace > Management and Control > View
by Certificate is now TLS Client.
OnGuard
Table 7 OnGuard Issues Fixed in 6.3.5
Bug ID Description
#25121 OnGuard could not be uninstalled silently on Windows using SCCM with the silent uninstall option.
#25199 Access Tracker showed the “Service” status even after the service was removed from the Posture
Policy configuration.
#25288 The ClearPass OnGuard Unified Agent did not collect the dat/definition file version of Avira Antivirus.
#25296 OnGuard would crash during log collection if the IBM Lotus email client was installed on the endpoint.
#25328 The “Is Latest” and “Last N Updates” checks failed for McAfee VirusScan AntiVirus.
#25381 The OnGuard Installer EXE failed digital signature verification on some clients and displayed the
message “unknown publisher”.
#25518 Disk Encryption health class checks did not work with the Java-based Dissolvable Agent on Windows.
QuickConnect
Table 8 QuickConnect Issues Fixed in 6.3.5
Bug ID Description
#25348 QuickConnect provisioning failed on non-English Windows systems where virtual interfaces were
present.
New Known Issues in the 6.3.5 Release
No significant new issues were identified in the ClearPass 6.3.5 release.
20 | What’s New in This Release ClearPass 6.3.5 | Release Note

Chapter 4
Enhancements in Previous
6.3.x Releases
This chapter provides a brief summary of the features and enhancements introduced in previous ClearPass
6.3.x releases.
Features and Enhancements in Previous 6.3.x Releases
This section provides detailed information about changes to each functionality area. Issue tracking IDs are
included when available.
Policy Manager
 A new configuration option, “Always use NETBIOS name”, was added for the Active Directory
authentication source. The default value of this option is false. When this option is enabled, the
NETBIOS name configured in the authentication source takes precedence over the domain part of a
username (if any) in the authentication request. If this option is not enabled, the domain part of a
username in the authentication request takes precedence over the NETBIOS name. (#23816)
 Support was added for the ability to add a banner to the ClearPass Policy Manager and ClearPass Guest
login pages and the CLI. The banner can be used to notify users of any Web site access restrictions due
to government regulations. (#13304)
 A Password Type attribute was added to the Generic SQL DB authentication sources to support RADIUS
authentications when the authentication source contains passwords in cleartext, SHA, SHA256, NT Hash
or LM Hash formats. (#19778)
 The Remote Assistance session feature now enables the TAC engineer to view the customer's ClearPass
Administration UI as part of being able to login to arubasupport shell.(#20707)
 Support was added for redirection to a configured ClearPass Portal landing page when the user goes to
https://CPPM-Server. This is in addition to the existing redirect support for http://CPPM-Server. (#20869)
 The Access Tracker will show an alert if more than two anti-malware products are detected on the
client. (#20900)
 Palo Alto integration is now extended to Guest MAC Caching use cases. When the Session Restriction
Enforcement Profile for a Palo Alto user ID update is configured with “Session-Check::Username =
%{Endpoint:Username}”, PostAuth will send the Guest username instead of the MAC Address in the user
ID updates. (#20996)
 CPPM 6.x changed the format of the configuration files written when CPPM is joined to an AD Domain.
Migration of these files from the 5.x format to the 6.x format is not possible because administrator
credentials are required, and these are not stored on CPPM. If you are upgrading from 5.x to 6.3, then
you must leave the AD domain and then re-join after the upgrade is complete. (#10516)
 End-to-end RADIUS authentication testing capability was added at Configuration > Policy
Simulation to aid in troubleshooting and diagnostics. It includes Basic RADIUS auth via radclient, EAP-TLS
RADIUS auth via eapol_test, and Active Directory/MSCHAPv2 tests. (#10571)
 The Monitoring > Live Monitoring > System Monitor page now includes additional I/O performance
graphs. (#11980)
 Added support for ClearPass to act as a SAML identity provider (IdP). (#12195)
 A new tab, ClearPass, was added to the Monitoring > Live Monitoring > System Monitor page. The
graphs on this tab provide statistics on time taken and counts for service categorization, authentication,
ClearPass 6.3.5 | Release Notes Enhancements in Previous 6.3.x Releases | 21

authorization, role mapping, posture validation, audit scan, enforcement, and end-to-end request
processing. (#12329)
 You can now use the Access Tracker to select the node zones as a selection server/domain field and
restrict search on the nodes in the zone. At Monitoring > Live Monitoring > Access Tracker, click
the session’s row in the list and click Edit. In the Select Server/Domain field, select the default (2
servers). (#12332)
 Separate certificates can now be used for Web logins and RADIUS 802.1x. (#12383)
 The system Monitor page is enhanced to provide system monitoring information for various network
services and ClearPass performance. The information includes: (#12393)
 Authentication and authorization counters
 Authentication and authorization delays
 Request processing delays
 Network traffic information (RADIUS, TACACS+, Database, SSH, NTP, HTTP/HTTPS, OnGuard, etc.)
 CPU load information
 ClearPass Policy Manager now supports Suite B cryptographic algorithms. (#12635, #17075, #17454)
 An IETF CoA template was added to allow an IETF profile to be associated with and dispatched from
the CoA module, with no dependencies on the selected NAS vendor. (#12923, #18751)
 The Monitoring > Blacklisted Users page allows users to view the list of users who are no longer
eligible to access your network. This monitoring page also shows whether the following attributes have
been exceeded: - Bandwidth limit - Session count - Session duration. (#13029)
 An online/offline status indicator for endpoint devices was added to Configuration > Identity >
Endpoints > Edit Endpoint and to Monitoring > Live Monitoring > Access Tracker > Request
Details. (#13550)
 New templates were added to the Configuration > Service Template page. (#14177)
 This version of Policy Manager includes an improved method for fetching data from MDM vendors. The
Policy Manager Endpoint Context Server (MDM) integration now includes the following additional
support: (#14392)
 Data retrieval via paging
 Ability to change URLs used for API calls to MDM vendors
 Refresh data from a specific MDM vendor
 Evaluation customers can now convert their evaluation VMs to a production SKU. This migration
upgrades using a single disk. In addition, any configurations made during the evaluation period will be
retained after converting to a production SKU. (#14509, #16631)
 The Event Viewer now includes events related to the RAID controller state. This feature is only
available for CP-HW-5K and CP-HW-25K SKUs. (#14706)
 An advanced option in the domain joining interface can provide explicit domain controller information
to Samba, assisting the user to control what domain controllers CPPM will use for authentications.
(#14738)
 When editing the Server Configuration page, the Keep Alive Configuration default values now
display on the Service Parameters page for the ClearPass system services. (#15018)
 CPPM can now disconnect the client from the network when connectivity with OnGuard is lost, and a
Change of Authorization (CoA) will be sent. (#14079)
This is accomplished through the Post Auth Session Restriction Enforcement Profile and by adding:
Session-Check::Agent-Connection = Down Post-Auth-Check::Action = Disconnect. This
Enforcement Profile should be sent as a part of OnGuard authentication and will take effect when the
OnGuard session ends.
22 | Enhancements in Previous 6.3.x Releases ClearPass 6.3.5 | Release Note

 Added the ability to verify whether an Active Directory account has expired. (#15552)
 Usernames are now case-insensitive. (#15809)
 A new option was added to the Collect Logs feature in the UI and CLI. When selected, a backup of the
configuration without password fields is generated as part of the logs generated. (#15985)
 Users can now perform backup and restore operations on just the data within Insight or another
application without affecting other CPPM configurations. (#15987)
 CPPM now includes new App Auth templates for ClearPass Onboard and ClearPass Guest (App Auth is
now the default for guest Web login pre-authentication checks and Onboard authorization checks).
(#16018, #16019)
 The Identity > Onboard Devices and Identity > Guest Users pages have been removed from Policy
Manager. These features are now exclusively managed through ClearPass Guest. (#16023)
 The attributes Aruba-AirGroup-Shared-Group and Aruba-User-Group were added to the Aruba RADIUS
dictionary. (#16083)
 Time zone settings now account for daylight savings time (DST) changes in Morocco and Israel.
Morocco does not observe DST during Ramadan. Therefore, Morocco switches to Western European
Time (WET) on July 7, and then reverts to Western European Summer Time (WEST) on August 10. Also,
the period of DST in Israel has been extended until the last Sunday in October beginning in 2013.
(#16103)
 To support more user, group, role, and location attributes, long values (greater than 247 characters) for
RADIUS attributes can now be split across multiple consecutive AirGroup vendor-specific attributes.
This applies to the following Aruba vendor-specific attributes: (#16116, #16110)
 Aruba-Location-Id (string)
 Aruba-AirGroup-Shared-User (string)
 Aruba-AirGroup-Shared-Role (string)
 Aruba-AirGroup-Shared-Group (string)
 Administrators can now control whether Guest account passwords are displayed in CPPM. The Admin
privileges supports the allowPasswords setting to be set to either true or false. The default is false,
which hides passwords for Guest accounts already configured in the Guest Users UI. This administrator
privilege can also create and update Guest accounts with new passwords. (#16122)
 Policy Manager now supports receiving device profile information directly from supported Cisco
infrastructure. Leveraging the Cisco device sensor technology requires HW running IOS 15.0 (SE1)
(#16326
 Policy Manager now supports connecting one of its network interfaces into a network SPAN/Mirror port
enabling device profiling based on DHCP traffic. (#16328)
 Security enhancements ensure that no Admin user can view users’ credentials. Additionally, the Guest
Users page has been removed from Policy Manager > Configuration > Identity. (#16337)
 Added the ability for administrators to override some attributes of the profiled status of an endpoint. On
the Configuration > Identity > Endpoints > Edit Endpoint form, the user can edit the device
category, family, and name. This can be used in the occasional situations where multiple device types
share the same DHCP fingerprint and might be miscategorized. (#16364)
 Support was added for real-time services for asynchronous events in ClearPass, providing users faster
access in situations such as integration with third-party firewalls. (#16392)
 For Palo Alto Networks Devices, the External Context Servers configuration page includes a new
check box to indicate whether the GlobalProtect license is installed on them. If this check box is
selected, CPPM sends an HIP report for the logged-in users to the configured Palo Alto Network
Devices. (#16455)
 As part of support for Single Sign-On (SSO) based on Layer 2 network authentication through AOS,
Policy Manager now supports SSO using the Secure Assertions Markup Language (SAML) standard.
ClearPass 6.3.5 | Release Note Enhancements in Previous 6.3.x Releases | 23

Integration with AOS version 6.4 is required. In the UI, SSO can be configured from the Configuration >
Identity menu. (#16548)
 The Virtual IP Settings configuration form now includes an indicator to identify which CPPM node is the
active VIP. (#16598)
 In the Aruba Downloadable Role configuration, support was added for Time Range and Session ACLs.
(#16645)
 At Administration > External Servers > Endpoint Context Servers, support was added for
validating the identity of the server certificate’s server. The certificate must be uploaded through
CPPM’s standard certificate trust list. (#16734)
 Since OnGuard health checking through the dissolvable agent is now integrated with the Guest Web
login workflows, the user interface at Administration > Agents and Software Updates > OnGuard
Portal was removed from the OnGuard health-checking applet. (#16744, #16748, #10139)
 Default RADIUS COA enforcement profiles are now available for Aerohive, Motorola, and Trapeze.
(#16745)
 The Endpoint Context Server Actions form now includes the ability to specify the HTTP
enforcement actions (headers, content, and so on). METHOD types are supported, with allowed values
of POST, PUT, GET, and DELETE. (#16827)
 A new Aruba vendor-specific attribute, Aruba-AirGroup-Version, was added. This VSA specifies the
AirGroup protocol version currently used by the RADIUS client or RADIUS server. Enumerated values
are as follows: (#16865)
 AirGroup-v1 (1): Indicates the message is AirGroup protocol version 1. This value should not be used;
it is included only for completeness.
 AirGroup-v2 (2): Indicates the message is AirGroup protocol version 2.
 The AirGroup protocol version is now detected and sent in response to an AirGroup authorization
request. (#16975, #16981)
 Support was added for importing Elliptic Curve (EC) Certificates into CPPM. (#17040, #17047)
 A new Details button on the Administration > Certificates > Server Certificate page displays the
complete details for the certificate. (#17126)
 When viewing a record in the Access Tracker, users now have the ability to scroll to the previous or
next records. In prior versions, users had to close the popup window to view another record. (#17221)
 AirWave was added as an external content server. (#17231)
 The Wi-Fi RADIUS dictionary is updated with attributes supporting Hotspot 2.0. (#17247)
 The maximum number of database connections can now be set as a Service Parameter. The default
values for the different hardware types are: (#17392)
 CP-HW-500 = 400 connections
 CP-HW-5K = 700 connections
 CP-HW-25K = 1000 connections
 ClearPass can now generate Elliptic Curve (EC) cryptography certificate signing requests. An
Algorithm field was added to the Certificate Signing Request and Create Self-Signed Certificate
forms, and includes three types of RSA and two types of EC Private Key algorithms. (#17406)
 The Access Tracker’s columns can now be customized. The user can now choose columns to add or
remove and change their order. (#17426)
 Configuration > Policy Simulation now includes support for Authentication Simulation. Options are
available for the Active Directory Authentication, Application Authentication, and RADIUS
Authentication types. (#17574)
 New attributes were added to the Onboard dictionary. This is a combined dictionary used for both
Onboard and WorkSpace. (#17621)

 Support was added for Remote Assistance. This feature enables the ClearPass Policy Manager
administrator to allow an Aruba Networks support engineer to remotely login (via SSH) to the ClearPass
Policy Manager server for the purpose of debugging any issues the customer is facing or for any
proactive monitoring of the server. (#17673)
The following is a typical Remote Assistance flow:
 The administrator schedules a Remote Assistance session for a desired duration.
 The Aruba Networks support contact receives an email with instructions and credentials to log in.
 The session is terminated at the end of the stipulated duration.
 The Administrator can terminate a session before its stipulated duration from the user interface. The
Support contact can terminate the session before its stipulated duration from the logged-in session.
This feature is accessible from Administration > Support > Remote Assistance.
 The Publisher and the Dedicated Publisher can now be in different subnets for publisher redundancy,
accommodating environments where they might be in separate data centers. (#17815)
 The Brocade RADIUS dictionary was added. (#18204)
 License expiration warning alerts that indicate the number of days remaining for a subscription or
evaluation license were added to the Event Viewer. Administrators can also configure notification by
email alerts or the Syslog Filter. The alert counter starts at 120 days. (#18305)
 Users can configure the default landing page from the Administration > Agents and Software
Updates > ClearPass Portal page. (#18635)
 The Policy Server now supports distributed AirGroup CoA operations across the publisher and
subscribers. (#18838)
 Administrators can now use the health status of individual health classes in posture policies to tailor the
enforcement profile that will be applied. The value of the attributes will be either Healthy or Unhealthy
based on pass/fail checks. These attributes are then added to an internal dictionary and can be used
along with Tips:Posture or independently to arrive at the appropriate enforcement profile to be sent to
the client. (#18995)
 The following new attributes were added in the Certificate namespace, and are populated when clients
authenticate using the EAP-TLS authentication method: (#19102)
 Public Key Algorithm
 Public Key Length
 Signature Algorithm
 New system start-rasession and system terminate-rasession commands were added in 6.3. These
commands allow administrators to configure and terminate a Remote Assistance session through the
CLI. (#19220)
 The ClearPass Portal page was moved in the navigation hierarchy, and is now at Administration >
ClearPass Portal. (#19363)
 Support was added for VMware ESXi 5.5. (#19541)
 ClearPass Policy Manager is FIPS 140-2 compliant through incorporation of a FIPS-validated module
which provides all cryptography functions for the application. Policy Manager incorporates the
OpenSSL FIPS Object Module. The OpenSSL FIPS Object Module has obtained FIPS 140-2 certificate
number 1747, listed at:
http://csrc.nist.gov/groups/STM/cmvp/documents/140-1/140val-all.htm#1747(#12634)
AirGroup
 Added the ability to create user groups, and to define recurring time-based access schedules for shared
devices. The user group can be assigned to users as attributes, who then have access to the shared
devices only when the schedule allows access for that group attribute. (#15566)

 Limits were set on the lengths of some values. The lengths for shared user, role, location, and group
name are limited to 64 characters, count to 100, and total length to 1000. (#16352)
 Added support for sending AirGroup notification messages from the CPPM server’s virtual IP address, if
one is configured. To enable this feature, select the appropriate network interface under
Administration > AirGroup Services > Configuration > Network Interface. (#19938)
Dissolvable Agent
The OnGuard Web Agent help page now includes a section with recommendations and solutions to
common problems. (#20751)
Guest
 Support was added for the Twilio SMS gateway. (#21304)
 Arabic, German, and Dutch translation packs were added. (#21024, #21300, #21301)
 Support was added for languages that are written right-to-left (rtl). (#21302)
 Content Manager now organizes content into a Private Files directory and a Public Files directory.
The Private Files directory allows users to upload files that will not be accessible through HTTP or
HTTPS. (#8402)
 OnGuard dissolvable agent health checking is now integrated with ClearPass Guest’s Web login
workflows. (#10139)
 ClearPass Guest now includes Advertising Services, letting you deliver marketing promotions and
advertisements on a variety of Guest Management registration, receipt, and login pages. To use this
feature, go to ClearPass Guest > Configuration > Advertising. (#10613)
 User interface changes in the Edit Web Logins page reflect added support for Wired Cisco and for
generic ClearPass WebAuth. A Login Method drop-down list lets you select how a user’s network login
will be handled. (#15277)
 Support was added for secure hash-based verification of parameters passed to the captive portal during
user redirection. New options for security hash and the shared secret are available on the Edit Web
Logins page. (#15810)
 Added support for Web login pages to act as a SAML identity provider (IdP). (#15899)
 The default forms for creating guests and devices are improved. MACTrac and AirGroup Operator forms
are combined, providing a single place for all user-based device registration. Administrators can now
create personal AirGroup devices as well as shared AirGroup devices. (#15900)
 Guest Web logins now support Aruba Application Authentication. App Auth is now the default for guest
Web login pre-authentication checks and Onboard authorization checks. (#15921, #16005, #16006)
 FIPS support was added for Guest and Onboard. (#16078)
 The PHP version was upgraded to 5.4.20. This includes fixes for CVE-2013-4248, CVE-2013-4113, CVE-
2013-2110, CVE-2013-1635, CVE-2013-1643, and CVE-2013-1824. (#16108, #18267)
 Added the ability to download a guest receipt as an Apple Passbook pass. The layout and content of the
pass is defined by a “pass template”. (#16588)
 Guest usernames are now always handled as not case-sensitive. During migration, guest usernames that
are identical except for case differences will be renamed. To find these strings after migrating to 6.3,
search for the string “-renamed-”. (#16593)
 Updated French translations are available. (#16632)
 Access is now available to the {$_endpoint} variable on Guest page loads. This variable holds
information about the endpoint and is populated with information taken from ClearPass Profile. You can
add {dump var=$_endpoint export=html} to a Web login or other guest-facing page to see the kind of
information that is available. (#16648)

 Added support for the special keyword _admin in an email CC list. This enables the use of the current
operator’s email address as the target of an email receipt. (#17030)
 Added built-in support for bypassing the Apple Captive Network Assistant. (#17672)
 Provisioning of a device profile without network settings is now supported. (#17758)
 The SMS Gateway editor is updated. New capabilities include message URL encoding, HTTP Basic
authentication, and support for additional success response codes. (#17936)
 Added the ability to specify the flag icon used for a translation pack in the user interface. (#19139)
 A Dutch translation pack was added. (#19172)
 Added the ability to export any overrides made to a translation pack. This file can be shared with Aruba
Networks and is compatible with the translation tools. (#19261)
 Customers converting from Amigopod can now continue to use their existing page URLs without
modification—for example, /guest_register.php does not need to be modified to guest/
guest_register.php. (#19277)
Insight
 Insight’s alert emails are enhanced to make it easier to identify event details. At Search > Search
Alerts, new columns match the alert conditions to the body of the email message, making it easier to
find details such as when the alert was triggered or how many failures were seen within a time window.
(#11055)
 Insight is enhanced to customize columns when searching records. You can drag and drop the
Available Columns to Selected Columns to get the desired search results. For administrators, the
search options selected on each template are saved and can be viewed at the next login. (#11110)
 The Insight UI is enhanced to provide an option to import a report/alert template on a running system.
This is useful to provide new reports without waiting for CPPM releases. A new Select file to import
parameter is added under the Import Insight Template container in the Administration tab. (#15988)
 Insight introduced a master-slave cluster model for replicating configuration. If multiple nodes have
Insight enabled, one node can be configured as a master and others can be configured as slaves. If no
node is configured as master, replication will be turned off. A new Replicate button is introduced in the
Administration tab to configure across the cluster nodes. Only a single node can be configured as a
master. (#16456)
 Insight provides the capability to run a search and filter the reports without creating new reports or
adding new fields to an existing report. Now you can filter the search results by NAD IP, CPPM node IP,
and hostnames. (#16837)
 Insight is enhanced to provide search results listed in rows to view additional information that is
retrieved from the database for a selected user, device, or session in the popup window. The popup
window displays the following information based on the selected template: (#16860)
 User Information
 Device Information
 Session Information
 Network Information
 Policy Information
 The Insight Dashboard is enhanced to make it more interactive, and it provides an aggregated view of
authentication events for a cluster. New widgets are introduced with the option to select and unselect.
Insight stores the widget display settings and location and displays them when the administrator logs in
the next time. (#16907)
 The Insight Customize widget now allows you to select the graphs that display by default on your Insight
Dashboard. (#19221)

Onboard
 Two new attributes were added to the Certificate namespace. These attributes will contain the values of
the mdpsCustomField and mdpsEmailAddress fields of an Onboard certificate: (20705)
Subject-AltName-DirName-OnboardCustomField
Subject-AltName-DirName-OnboardEmailAddress
 Support was added for installing multiple network configurations automatically using QuickConnect.
(#12399)
 Added the ability to send a warning email before a user’s Onboard device credentials expire. This is
configured at Onboard > Provisioning Settings > General tab > Actions > Notify users before
their credentials expire. (#12625)
 The custom fields specified on the Provisioning Settings > Web Logins tab are now also used when
QuickConnect is used to perform device provisioning. (#14328)
 The QuickConnect client for Android and Windows has been updated to follow a similar workflow to the
iOS enrollment process. (#14358)
 Implemented generic SCEP server support for Onboard Certificate Authorities. This enables Onboard to
be used as a CA with third-party products that use SCEP to enroll certificates; for example, MobileIron,
AirWatch, and others. (#16368)
 Corrected an issue where Mac OS X “System” profiles did not keep an 802.1x connection alive when no
users were logged in. (#17036)
 Added support for SHA-384 and SHA-512 signature algorithms. (#18473)
OnGuard
 Support was added for the following products: (#17996, #23560, #22966)
 Altiris Agent 7.x (Mac)
 AVG CloudCare Antivirus 2014.x (Windows_AVG Anti-Virus 13.x (Mac)
 Avira Server Security 14.x
 Bitdefender Antivirus Free Edition 1.x
 Comodo Antivirus 7.x (Windows)
 Dr.Web for Mac 9.X
 Kaspersky Anti-Virus 14.x
 Kaspersky Endpoint Security for Linux 8.x (Linux)
 Kaspersky PURE [HD Encryption] 13.x
 MacKeeper 2.x
 McAfee All Access Internet Security 3.x
 McAfee Endpoint Security Firewall 10.x (Windows)
 McAfee Personal Firewall 14.x
 McAfee VirusScan Enterprise 8.7.x (Windows)
 McAfee VirusScan 17.x
 Trend Micro Endpoint Encryption 5.x
 ZoneAlarm Internet Security Suite 12.x
 Support was enhanced for the following products: (#17996, #23560, #22966)
 AVG Internet Security 13.x
 AVG Internet Security 2012.xd on the report.

 AVG Internet Security 2014.x (Windows)
 BitLocker Drive Encryption 6.x
 BitLocker Drive Encryption 6.x (Windows)
 Kaspersky Anti-Virus 8.x (Mac)
 Kaspersky Anti-Virus 13.x
 Microsoft Windows Firewall 8
 Norton AntiVirus 12.x
 Parallels Desktop 9.x (Mac)
 Symantec Encryption Desktop 10.x
 Symantec Endpoint Protection 12.1.x
 Trend Micro OfficeScan Client 10.x
 The ClearPass OnGuard Unified Agent now shows the date and time for events in Health Status
messages. (#23705)
 The ClearPass OnGuard Unified Agent on Mac OS X is now relaunched automatically if it detects a
change in the application mode. (#23295)
 Windows Event Viewer log entries are now included in OnGuard logs. When the ClearPass Agent
Controller is started or stopped, this provides the ability to verify whether it was a manual change or due
to an issue. (#21478)
 The Retry button can now be hidden on the client. (#21625)
 Support was added for the following new products: (#22463)
Support was enhanced for the following products:
 Parallels Desktop 9 on Mac
 Trend Micro Security for Mac 2.x
 μTorrent 3.x on Windows 8
 Symantec Encryption Desktop 10.x
 Symantec AntiVirus 1.x for Linux
 A new Health Check Interval (in hours) attribute was added to the Onguard Agent enforcement
profile. Administrators can use this attribute to define different Health Check Quiet Periods for different
users, such as students or staff. The ClearPass OnGuard Unified Agent gives preference to the Health
Check Quiet Period value received in the enforcement profile over the value configured in Global Agent
Settings. If the Health Check Quiet Period value is not configured in the enforcement profile, the Global
Agent Settings value is used instead. (#19371)
 A new Health Logs option was added under the Diagnostic tab. The health logs display diagnostic logs
related to OnGuard health checks and CPPM server reachability on various network interfaces. This
option is available on both Windows and Mac OS X. (#19385, #20898)
 The following items were added: (#20272)
 A new field for Registry Keys to let you specify a custom message for failed Registry Key Checks
 A Monitor Mode for the Registry Key Health Class
 Registry Key Health Class Posture Check results in Access Tracker > Output tab > Posture
Evaluation Results section
 In previous versions, the OnGuard Agent sent two WebAuth requests if any of the following health
classes were configured: (#20896)

 Installed Applications
 Processes
 Registry
 Services
 Windows Hotfixes
Now the OnGuard Agent will send two WebAuth requests only the first time after installation. After that,
the OnGuard Agent will send only one WebAuth request having information of the health classes listed
above, and will do so only in the case of agent restart, machine restart, or user login/logout.
For Mac OS X, this is applicable for the following health classes:
 Installed Applications
 Processes
 Services
 OnGuard’s backend service will not collect health if the OnGuard Agent (front end) is not running. This
will reduce OnGuard CPU usage on client machines. (#20945)
 The ClearPass OnGuard Unified Agent introduced a new Virtual Machine health class for Mac OS X.
(#14027)
 The ClearPass OnGuard Unified Agent introduced a new Network Connections health class for Mac
OS X that provides configuration to control network connections based on connection type. (#14030)
 The ClearPass OnGuard Unified Agent introduced a new Installed Applications health class on Mac
OS X and Windows OS. With the introduction of this new health class, an administrator can configure
what applications should be present or not present on clients. Auto-remediation is not supported for the
Installed Applications health class. (#14033, #14036)
 The Enforcement Policy rules now include Per-Application-Based posture enforcement policies, based
on the results of the individual Application Posture Tokens (APTs) of the health classes configured in
the Internal Posture Policy. (#14080)
 The ClearPass OnGuard Unified Agent now supports detection and installation of missing patches for
patch management agents such as System Center Configuration Manager (SCCM) or Microsoft Windows
Update Agent on Windows. A new option, “Install Level Check,” was added for Patch Management
Health Class having the values “No Check,” “All,” “Selected on Server,” and “Security.” Based on the
value of the “Install Level Check,” OnGuard Agent checks missing patches and, if auto-remediation is
enabled, OnGuard downloads and installs missing patches. This feature is verified with Microsoft
Windows Update Agent. (#15737, #12616)
 Currently, when a user clicks Retry/Logout, that user stays in a healthy VLAN; however, OnGuard stops
monitoring the client health. To avoid this, OnGuard bounces the interface after a default of 5 minutes
from when the user quits the OnGuard Agent. Now OnGuard provides the ablility to configure the
number of minutes that should elapse before OnGuard bounces interfaces when OnGuard remains
disconnected after Logout/Quit. A new parameter, Delay to bounce after Logout (in minutes), is
introduced in Global Agent Settings. (#15738)
 The ClearPass OnGuard Unified Agent can automatically upgrade when a newer version is available on
the CPPM server. A new Agent action is introduced to determine what the OnGuard Agent should
perform when an update is available. The options Ignore, Notify User, and Download and Install are
available. This feature is only available with OnGuard Agent versions 6.3 and above. (#16756)
 Currently, all the configured health classes in a posture policy are evaluated and the evaluation result is
used in determining the overall health state of the posture policy. In some cases, the administrator might
want to collect information for these health classes but not want the clients to be treated as unhealthy. A

new Monitor Mode option is added for the Windows Hotfixes health class to fix this issue. If Monitor
Mode is enabled, then the health status of the Windows Hotfixes health class is set to healthy. (#16898)
 The ClearPass OnGuard Unified Agent provides the ability for an administrator to configure the desired
period (in hours) for OnGuard to avoid health checks after a client is deemed healthy. The roles and
client health status are cached separately, ensuring that the client health status is not deleted if RADIUS
authentication fails. A new parameter, OnGuard Health Check Interval (in hours), is introduced in
Global Agent Settings. The default value is 0 to make sure that the health checks are not avoided. This
parameter is supported only by the OnGuard Agent in Health Only mode for wired and wireless
interfaces. It is not supported by the dissolvable agent or for VPN-type interfaces. (#17662, #12517)
 The ClearPass OnGuard Unified Agent for Mac OS X and for Windows is now localized in Japanese. The
OnGuard UI can display text in the language that is selected during installation. (#17899, #13136)
 The online help now includes links to charts of the third-party software OnGuard supports. Charts are
included for antivirus, antispyware, firewall, disk encryption, peer-to-peer, patch management, and
virtual machine products. To access the support charts, go to Administration > Agents and Software
Updates > OnGuard Settings, click the Help link to open the OnGuard Settings topic, and then click
the right arrow to navigate to the OnGuard Agent Support Charts subtopic. (#18228)
WorkSpace
 Added iOS 7 support for ClearPass WorkSpace. (#16416)
 The BYOD Self-Service portal supports the following MDM/WorkSpace tasks for end users. End users
can perform the following actions when a device is lost or stolen: (#17442, #16271)
 Locking a device
 Unlocking a device
 Wiping device data
 App management actions such as installing or uninstalling an app
 Added support for Web apps for WorkSpace in iOS App types. All the Web apps configured in
WorkSpace use the Aruba proprietary browser published in the app store. (#16757)
 Added an ability to check if a device is actively managed by MDM before allowing access to WorkSpace
and WorkSpace managed apps. If the device is not MDM managed, it will be blocked from using
WorkSpace or the WorkSpace managed apps. (#17445)
 Added single sign-on (SSO) login support for Enterprise apps in Aruba WorkSpace. With SSO enabled,
the user can log in to WorkSpace and gain access to all WorkSpace apps without being prompted to log
in again. WorkSpace uses an NTLM/Basic or form-based authentication for SSO. With NTLM/Basic
authentication, users can authorize with the servers without using a password. With form-based
authentication, users must enter their username, password, and/or domain name in the HTML form.
(#18143)
 The following preconfigured MDM actions are available on AW and MI devices: (#20056)
 Send Message
 Send Message (Parameterized)
 Lock Device
 Unlock Device
 Clear Passcode
 Get Application
 Get Labels
To configure these actions in ClearPass Policy Manager, go to Configuration > Identity > Endpoints.

Chapter 5
Issues Fixed in Previous 6.3.x
Releases
The following issues were fixed in previous 6.3.x releases. For a list of issues resolved in the 6.3.5 release,
see the What’s New in This Release chapter.
Fixed in 6.3.4
The 6.3.4 release resolved specific vulnerability issues in Policy Manager. For details, refer to issue #24120.
As part of the Admin Vunerability Security Issue Patch included in this release, if you have configured
preferences for Dashboard widget layouts, filter conditions for summary list views, and so on, these will revert to
the default settings after the 6.3.4 patch is installed. For more information, refer to issue #24120.
Bug ID Description
#23309 The Monitoring > Live Monitoring > System Monitor page did not show any data or graphs on a VM if
the Base ESX server BIOS Time settings were not appropriate.
#23694 The cpass-radius-server process automatically restarted several times a day. PAP authentication
performance is now optimized against Active Directory authentication source by using the connection
pool.
#23756 Restoring a 6.3.1 backup on a 6.3.2 system corrupted the Guest Access service template.
#24016 Trying to restore a backup configuration failed on the Chrome and Safari browsers, and the error
message “Restore failed. Error: Cannot extract backup file” was displayed.
#24111
#24194
Selecting one or more subscriber nodes for querying the Access Tracker data caused a connection
timeout between the publisher and one of other nodes, either due to firewall or network issues or the
other node being down.
#24120 The 6.3.4 patch corrects CVE-2014-4013 and CVE-2014-4031, SQL injection and credential disclosure
vulnerabilities that were discovered in CPPM. These vulnerabilities could allow an attacker to inject SQL
commands, or force disclosure of credentials used to access the CPPM database. Patches are
available on the Support site for 6.1.x, 6.2.x, and 6.3.x and should be applied as soon as is practical.
If you have configured preferences for Dashboard widget layouts, filter conditions for summary list
views, and so on, these will revert to the default settings after the patch is installed. This is because
some cached Admin preferences include references to such things as server IP addresses.
For full details, please see the security advisory posted on Aruba’s Web site at
http://www.arubanetworks.com/support/alerts/aid-07032014.txt.
#24130 Tag definitions that included the apostrophe character ( ‘ ) were not saved to the database as part of the
Post Auth entity update operation.
#24134 Guest Expire Post Login did not behave as expected if the guest account was created with a post-login
expiration condition set but without an expire_time value.
#24207 The ClearPass server had to be restarted in order to see the latest Windows Hotfixes at Administration
> Agents and Software Updates > Software Updatees > Posture and Profile Data Updates.
ClearPass 6.3.5 | Release Notes Issues Fixed in Previous 6.3.x Releases | 33

Bug ID Description
#24299 When adding a new network device, a shared secret larger than 96 characters caused the RADIUS
Guest
server to crash.
Bug ID Description
#23088 After logging in, a guest would not always be redirected to their original destination.
#24216 If an operator used a non-latin based language pack such as Chinese, form fields could be changed
without notice, changing the behavior of the application.
#24265 If a self-registration had pre-authentication disabled and server-initiated logins enabled, it was possible
for a typed password to become visible in the username field if the credentials failed the server-initiated
Webauth check.
#24382 Corrected some issues with XSS (cross-site scripting).
OnGuard
Bug ID Description
#23802
#23804
On MAC OSX, the ClearPass OnGuard Unified Agent’s send-logs functionality was missing the
attachment file.
#23917 On Mac OS X, the ClearPass OnGuard Unified Agent sometimes did not perform health checks after
wake-up.
#23965 On Mac OS X, the ClearPass OnGuard notification window for is now resized to display the complete
message.
Fixed in 6.3.3
Policy Manager
Bug ID Description
#19288 Corrected an issue where a patch could not be uploaded on the Internet Explorer (IE) browser. Now,
when downloading a patch file from the Support site and then importing it through ClearPass at
Administration > Agents and Software Updates > Software Updates, use the file whose filename
ends with “patch.signed.bin”.
#21747 CPPM did not send the correct TACACS+ Accounting acknowledgement response to Network Access
Devices (switches).
#22097
#22432
Error messages such as “Invalid SQL syntax - The server does not support SSL” or “Invalid SQL syntax
- Connection refused” were sometimes displayed when external databases were added or edited as
authentication sources.
#23510 An issue with system performance counters prevented network traffic monitoring graphs from capturing
outgoing traffic.
34 | Issues Fixed in Previous 6.3.x Releases ClearPass 6.3.5 | Release Note

Bug ID Description
#23627 The Service Template default settings now use optimized rule conditions for Guest MAC caching use
cases.
#23791 Subscriber nodes sometimes experienced replication delays or went out of synchronization if periodic
cleanup tasks removed a large number of records from the configuration database.
#23840 On the Safari browser, when the user clicked an OnGuard Agent download link on the Administration >
Agents and Software Updates > OnGuard Settings page, the new tab that opened was blank,
although the download had started. This issue did not occur on other browsers.
#23911 Adding a subscriber node to a cluster sometimes timed out and failed if the publisher had a large
configuration database to be synchronized.
Dissolvable Agent
Table 13 Dissolvable Agent Issues Fixed in 6.3.3
Bug ID Description
#23654 The ClearPass OnGuard Dissolvable Agent failed on Windows 8.1 with JRE7u55.
Documentation
Table 14 Documentation Issues Fixed in 6.3.3
Bug ID Description
#22992 The ClearPass API Guide is updated to include configuration of entity types that are managed by
Guest
Bug ID Description
#21442
#23749
#23748 Corrected an issue where incorrect HTTP proxy server settings could be used if different HTTP proxy
MDM
ClearPass Guest.
If a new guest account was created with the mac field set, a WebAuth request was automatically made,
resulting in failed WebAuth logs showing in the Access Tracker.
server settings were configured on different nodes in the cluster.
Table 16 MDM Issues Fixed in 6.3.3
Bug ID Description
#22512
#23323
MDM polling would hang if the HTTP call to the MDM server was not completed. This caused endpoint
information from Aruba Activate or other MDM vendors to periodically stop synchronizing. Each HTTP
GET/POST call is now set to complete within 15 minutes. If the call cannot be completed within 15
minutes, it is terminated and MDM polling continues for the next endpoint for that vendor.
#23355 In some cases, MDM polling halted after a few cycles of updates from MDM servers.
#23570 Polling Info from JAMF failed from the second cycle onwards if the Fetch Computer check box was
enabled.
ClearPass 6.3.5 | Release Note Issues Fixed in Previous 6.3.x Releases | 35

Table 16 MDM Issues Fixed in 6.3.3 (Continued)
Bug ID Description
#23571 Corrected an issue with mapping Boolean attributes from XenMobile to CPPM attributes. Since there is
no attribute to map to CPPM's Last Check In attribute, the Last Check In attribute is removed.
OnGuard
Bug ID Description
#23381 ClearPass OnGuard now supports bouncing of Juniper Networks Connect VPN connection on
Windows OS.
#22835 ClearPass OnGuard now supports Stop and Pause remediation actions for Parallels Desktop 9 on
Mac OS X.
#23361 On Mac OS X, when the enforcement profile was configured to hide the Logout or Retry options, the
options were still available to the user in the UI menu.
Fixed in 6.3.2
Policy Manager
Default migration of the log database during upgrade added substantial time to the required downtime window.
A new default behavior for the upgrade process does not restore these logs by default. They can be manually
restored after the upgrade. For details, please refer to “After You Upgrade” on page 14 in the Upgrade and
Update Information chapter. (20695).
The 6.3.2 release resolved specific vulnerability issues in Policy Manager. For details, refer to issues #23368 and
#23201.
Bug ID Description
#15117 Post Auth performance in Entity Update operations involving Endpoint and Guest tag updates was
enhanced for greater efficiency.
#19084 Corrected an issue with MSCHAPv2 authentication failures when NT Hash passwords in authentication
sources contained NULL characters.
#20695 Default migration of the log database during upgrade added substantial time to the required downtime
window. A new default behavior for the upgrade process does not restore these logs by default; they
can be manually restored after the upgrade. For details, please see “After You Upgrade” on page 14 in
the Upgrade and Update Information chapter.
#21520 After upgrade to 6.3.0, the guest users created at CPPM > Identity > Local Users were not shown in the
CP Guest UI under List Accounts.
#22006 High memory utilization was seen on the subscriber node in a cluster. This sometimes happened if
Profile was running on the subscriber and the endpoint fingerprint or other field included unicode/binary
characters. It also occurred if the publisher was down or connectivity was lost and the endpoint update
had binary/unicode characters.

Bug ID Description
#22068 The CPPM SP and IDP were using the RADIUS server certificate instead of the HTTPS Server
#22072 At Administration > Server Manager > Server Configuration, the Close button on the Change Date
#22255 Entity Updates failed if the values to be updated contained special HTML/XML characters.
#22321 Corrected an issue with restarting the domain service when the value of the RADIUS service parameter
#22367 After applying the 6.3.1 patch, auxiliary services such as DHCP, WebAuth, SNMP, posture, or TACACS
#22581 After applying the 6.3.1 patch, in some cases a race condition caused the networkservices WebApp to
#22604 EAP-MSCHAPv2 now works with Oracle DB as the authentication source if the password contains Non-
#22843 In some cases, the Upgrade Complete message was not shown in the Event Viewer.
#22864 Use of the client-version tag in the HIP report is discontinued. Instead, the os and os-vendor tags will be
#22907 After applying the 6.3.1 patch, MySQL could not be used as the Authentication source.
#23058 Post Auth intermittently failed to initiate the CoA.
#23189 The External DataPuller application failed to download the Auto Backup files from the CPPM server.
#23231 Migration support has been added to handle the ClearPass portal that was introduced in 6.3.0.
#23305 Corrected an issue in carrying forward changes in the settings for the database, Web server, and
#23315 Corrected an issue that resulted in high memory utilization of the Post Auth Web Socket client.
#23368 Apache Struts2 is upgraded to the latest version to fix the following vulnerability known issues in
#23377 Audit records are now trimmed as part of the upgrade. Only the most recent 10 days of audit records
Guest
Certificate for SAML SSO flows. From 6.3.2 release onwards, SP and IDP will be using the HTTPS
Server Certificate for SAML SSO flows.
and Time window was not enabled after a date or time change.
Recovery Action was set to Restart Domain Service.
sometimes did not work, and system auxiliary services had to be restarted manually.
not be deployed properly, and the admin could not log in to the Clearpass Guest UI.
ASCII characters.
populated when available (device profiling is turned on). The Device Name will be used as the OS name,
and os-vendor is set to Microsoft, Apple, Google, or Unknown based on the device family of the device.
platform during upgrade. After upgrading to 6.3.2 from versions 6.1 and 6.2, the database connection
count must now be manually set using the Service Parameters UI.
Struts2:
 CVE-2014-0094 - Apache Struts Zero-Day Exploit and Mitigation. For more information, see http://
web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2014-0094.
 CVE-2014-0050 - Apache Commons FileUpload and Apache Tomcat Denial-of-Service. For more
information, see http://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2014-0050.
 CVE-2014-0112 - Incomplete fix for ClassLoader manipulation via ParametersInterceptor. For more
information, see http://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2014-0112.
 CVE-2014-0113 - ClassLoader manipulation via CookieInterceptor when configured to accept all
cookies. For more information, see http://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2014-
0113.
are retained.
Bug ID Description
#22329 The correct trust list certificate settings were not used in all cases when performing LDAP directory
search—for example, for sponsor lookup use cases.
#22387 If using ClearPass Guest to export devices, ensure mac_auth is in the list of fields to export.

Table 19 Guest Issues Fixed in 6.3.2 (Continued)
Bug ID Description
#23088 After logging in, guests were not always redirected to their original destination.
#23101 Twilio implementation did not allow special characters in the message body.
#23194 An unsupported browser warning message was incorrectly displayed for Microsoft Internet Explorer 11.
#23200 When the health checking applet was started but no progress information was available, a link to the
#23201 PHP was upgraded to version 5.4.26. This includes fixes for CVE-2013-6712, CVE-2014-1943, CVE-
#23204 The QuickConnect 2.0.3 wizard on Windows showed the Connect button at the end of provisioning only
#23267 In Translations, date pickers now display correctly when German is loaded.
Insight
Bug ID Description
#22129 Insight Network Login failed if the password contained UTF-8 characters.
Onboard
Java applet usage-related help page was displayed even if the Java browser plugin was detected.
2014-2270.
if the SSID to be connected to was available at the location.
Bug ID Description
#22392 The page that was displayed after logging in to Onboard had no title.
#23210 An expired Apple certificate prevented Onboarding iOS devices.
#23290 Help text was added to the Network Settings editor’s Windows tab to explain that the Admin Username
field cannot be used on Windows 8 and above.
When onboarding Windows systems with Windows 8 and above, if operations requiring admin
privileges are configured, then the end user doing the onboarding needs to have admin privileges on the
system. These operations include installing applications, configuring wired network, installing
certificates in machine certificate store etc. Embedding admin credentials along with the QuickConnect
wizard for this purpose does not work for Windows 8 and above.
OnGuard
Bug ID Description
#19790 ClearPass OnGuard Unified Agent VPN functionality is now supported on Japanese Mac OS.
#21077 The ClearPass OnGuard Unified Agent now supports detection of Parallels Desktop 9 Virtual Machines
on Mac OS X.
#23060 Agent Bounce now works correctly on Japanese Windows OS.

Fixed in 6.3.1
Policy Manager
The Update button was removed from the Monitoring > Live Monitoring > System Monitor page. The System
Monitor page is now automatically refreshed every two minutes.
Bug ID Description
#15253 The swap space size in the System Monitor page reported an incorrect value after a restore and reset-database
operation.
#17769 During a patch installation through the user interface, the Clear and Close button was enabled before
the installation was complete, and the error message “Install Error - Object Object” was displayed
instead of the log file.
#18765 The computed attribute Date:Date-Time was not populated for all WebAuth requests on Access Tracker.
#19983 To avoid display of bulk response for Server Actions, the output of actions triggered for more than one
Endpoint is suppressed in CPPM's Admin UI.
#20208 Corrected an issue with onboarding Windows 8.1 clients.
#20292 The Last updated time field on the Monitoring > Live Monitoring > System Monitor page displayed
time based on the time zone of the CPPM node where the user was viewing the page.
#20414 Links in Admin UI for import and export actions in all the summary pages now use simple “Import” and
“Export All” text.
#20418 When trying to integrate AirWatch with CPPM, the endpoint table was not updated with fetched
information from AirWatch. This occurred if some AirWatch managed devices did not have a MAC
address.
#20482 Dashboard customization was lost after the dashboard page was refreshed. This sometimes occurred if
multiple browser sessions or multiple sessions were accessing Dashboard simultaneously.
#20505 Post Auth Simultaneous Session checks happened only once in the Guest MAC caching flow. This
would happen if the session check was enforced for the user as a result of the Guest MAC caching
service followed by MAC Authentication from the device.
#20517 OpenSSL is upgraded to openssl-1.0.1e-6. This version fixes multiple security issues in OpenSSL,
including CVE-2013-4353, CVE-2013-6449, and CVE-2013-6450.
#20597 When trying to add a certificate to the trust list, the Chrome and Internet Explorer browsers sometimes
produced the error “Content-type ‘application/x-pkcs7-certificates’ is not supported”.
#20626 If a registered AirGroup device was removed from ClearPass Guest 6.3.0 and later added again,
AirGroup functionality did not work for that device.
#20631 With the introduction of AirWave integration with Policy Manager, the Access Tracker ‘s Request
Details form included a link to open AirWave, but single sign-on was not available.
#20690 Corrected integration issues in fetching endpoint details from MobileIron version 5.9 and higher.
#20806 An incorrect license usage warning was displayed for application licenses in the CPPM Event Viewer.
#20814 Corrected various issues to create better PostAuth performance.
#20815 In the case of certain large backups, the Admin UI stalled at “migrate data” and the restore operation
never completed.
#20847
#20496
If a CPPM configuration was modified under a high load, RADIUS authentication failures with SSL
related errors and/or RADIUS server crashes sometimes occurred.
#20809 The CPPM System Information summary did not show the correct disk usage.

Bug ID Description
#20870 The Default Service template on the Configuration > Start Here screen could not be modified if the IE
browser was used.
#20894 Using the IPAddress or MACAddress type attributes in CPPM policy rule conditions produced an error.
#20899 The Request Tracker logs now show logs for failed health checks in the INFO log level.
#21013 Corrected an issue with migration of “GuestUser:[Role ID]” to “GuestUser:Role ID” when used in
Enforcement Profiles.
#21036 The process statistics of Stats Collection Service and Stats Aggregation Service were not displayed on
the System Monitor page.
#21133 A failure in copying data from the publisher caused subscriber setup to fail in some cases.
#21135 Manual updates of unknown endpoints were not reflected in the endpoint database or at Monitoring >
Live Monitoring > Endpoint Profiler.
#21191 Unauthenticated read-only access was allowed to the Graphite tool in ClearPass. Although this tool
does not have any sensitive data, it provides metrics of the various counters that are used to determine
the performance of the ClearPass system. With this fix, access to Graphite and related resources is
blocked by default, and the admin has to manually allow subnets or hosts to access the Graphite Web
app in ClearPass.
#21294 The password field would be cleared when editing the Authentication Sources configuration form.
#21297 When validating a SQL query used in an authentication source filter, the error message “Invalid SWL
syntax - FATAL: password authentication failed for user “appadmin” was displayed.
#21422 Corrected an authentication failure issue in the selection of a domain controller used for MSCHAPv2
authentications when CPPM was joined to multiple domains with a trust relationship.
#21528 Apache Tomcat is upgraded to the latest version, Tomcat 7.0.52.
#21546 On the Monitoring > System Monitor page, the network counters now print more accurate values for
the different protocols.
#21643 MSCHAPv2 authentication failed if the password had non-ASCII characters and CPPM retrieved the
cleartext password from a generic LDAP or external SQL authentication source or from an internal
database.
#21695 During a patch installation, although the installation was complete and the reboot was initiated, the
corresponding entry in the Updates table incorrectly said “Install in Progress.” The entry now correctly
says “Rebooting” instead of “install In Progress.”
#22015 An administrator with read-only privileges could alter SSO SAML IdP data.
#22065 When downloading the Guest skin or updates from the Administration > Software Updates page, the
process would hang and the error message “Download is stuck or interrupted. Please run Check Status
Now and retry” was displayed. The Download button is now correctly displayed when Check Status
Now is clicked.
AirGroup
Table 24 AirGroup Issues Fixed in 6.3.1
Bug ID Description
#21589 Corrected an issue where editing the SSH Timeout for an AirGroup Controller did not take effect.

CLI
Table 25 CLI Issues Fixed in 6.3.1
Bug ID Description
#20275 Corrected an issue that allowed execution of commands when combined with certain special
#21098 The CLI option to restore backups without passwords has been deprecated.
#21592 Corrected the message that is printed when the configure fips-mode command is executed
Guest
characters as a part of netjoin process.
The usage for the “restore” command is updated to reflect this:
[appadmin@venkat-dev-1]# restore
Usage:
restore user@hostname:/<backup-filename> [-l] [-i] [-b] [-c] [-r] [-n|-N] [-s]
restore http://hostname/<backup-filename>[-l] [-i] [-b] [-c] [-e] [-n|-N] [-
s]
restore <backup-filename> [-l] [-i] [-b] [-c] [-r] [-n|-N] [-s]
Where:
-b = do not backup current config before restore
-c = restore CPPM configuration data
-l = restore CPPM session log data as well if it exists in the backup
-r = restore Insight data as well if it exists in the backup
-i = ignore version mismatch and attempt data migration
-n = retain local node config like certificates etc. after restore (default)
-N = do not retain local node config after restore
-s = restore cluster server/node entries from backup
The node entries will be in disabled state on restore
without any parameters. It now correctly says configure fips-mode instead of update-fipsmode.
Bug ID Description
#20746 XML-RPC calls API calls to create MAC devices did not work in 6.3.0.
#21307 The XML-RPC method amigopod.guest.list previously returned both guests and devices. It is now
updated to return only guests. To retrieve devices, use the amigopod.mac.list method.
#21309 The APIs used to retrieve a single user did not return the guest password although permissions allowed
them to do so.
#21311 The {nwa_radius_query} function returned incorrect results for a valid MAC address.
#21339 A guest account that was set to not expire was displayed in Insight reports as having an expiration time
of 1970-01-01 00:00 UTC. A blank value for the expiration time is now displayed for accounts that are
set to not expire.
#21341 The contents of a Zip file containing a directory did not show up in Content Manager after extraction.
#21363 Corrected a database query error in data migration from 6.2 to 6.3.
#21367 Certain user account filter expressions specified in an operator profile sometimes resulted in a database
query error.
#21594 An issue prevented some debug-level Onboard messages from appearing in the Application logs.
#21669 Ampersand (&) characters in a password were not correctly escaped for server-initiated Web login
(WebAuth) requests.
#20744 Custom fields created with capitol letters in their names were exported as blank to CSV and TSV format.
#20745 Auto-sending emails and SMS from a self-registration did not work correctly.

Bug ID Description
#21755 Guest SAML IDP now looks for the sso_token parameter before checking the browser cookie.
Insight
Bug ID Description
#20860 When a report that included a CPPM Node condition was edited, the IP address that was added did not
#20930 When the browser was set to the Chinese or Japanese language, the Insight report creation page did
Onboard
appear in the report. The appropriate value is now shown.
not display the Column Type or Available Column fields.
Bug ID Description
#20427 id-kp-eapOverLAN extended key usage is now added when creating a trusted certificate in Onboard.
OnGuard
Bug ID Description
#18180 Windows 8 clients failed to submit health information or took longer to submit because of the Windows
Update service.
#19366 To improve performance, the ClearPass OnGuard Unified Agent now collects health only for health
classes which are configured on the server.
#19378 When upgrading from VIA 2.1.1.3 to the ClearPass OnGuard Unified Agent, a known issue with
uninstalling VIA launched a popup asking the user to select the VIA driver.
#20525 The ClearPass OnGuard Unified Agent is unable to detect the Microsoft Windows firewall properly on
Windows 8 if the endpoint has domain network settings in addition to Private/Public settings for
enabling or disabling Wi-Fi.
#20717 The OnGuard Persistent Agent on a Windows 7 client read the status of the floppy drive (A:) every
minute even if the USB Devices health class was not configured.
#20856 The Enabled status check did not work for the System Center Configuration Manager (SCCM) patch
management application.
#21332 On Mac OS X, a wireless interface was sometimes categorized as wired due to incorrect information
reported by system configuration.
#21432 Editing the Patch Management Health class configuration for “Any Supported Patch Agent” at
Configuration > Posture > Posture Policies produced the error “InternalError: Null Element”.
#21448 On Mac OS X, logs were not sent if OnGuard’s backend service stopped.

QuickConnect
Bug ID Description
#21020 Windows 7 machines could not be onboarded to connect to a hidden SSID.
Fixed in 6.3.0
Policy Manager
Bug ID Description
#10447 Corrected an issue where IE 10 was supported only in compatibility mode.
#16325 The RADIUS/TACACS shared secret size was increased from 32 characters to 128 characters.
#16430 Insight Repository Filters were duplicated after upgrading or migrating to 6.2, producing two sets of the
same filters in the Insight authentication source.
#16719 The VIP could not be moved back to the publisher after failing over to the subscriber. When using CPPM
VM deployments on a VMWare distributed switch, forged transmits should be enabled on the switch in
order for the VIP feature to work properly.
#17320 If the Check Status Now button was clicked in the Firmware and Patch Updates section of the
Administration > Agents and Software Updates > Software Updates page, instead of displaying the
Download button, all patches and updates were automatically downloaded. This issue was observed on
6.1.x.
#17333 Onboarding users with usernames in the format DOMAIN/user did not work.
#17343 The SNMP capabilities in the Access Tracker > Change Status feature is deprecated. This is now
controlled by a new service parameter.
#17865 The Receptionist admin privilege role in CPPM now maps to the Help Desk privilege role. Management
of guest users is now handled through the ClearPass Guest user interface, so the no UI is needed for
the Receptionist role after ClearPass login.
#17886 Machine authentication failed if the machine name exceeded 15 characters.
#18066 The Send Message HTTP action from AW MDM failed for JSON.
#18125 RADIUS CoA enforcement profiles can now be used in Application type Enforcement Policies.
#18224 In tunneled EAP methods, having different valid inner and outer identities could result in incorrect
authorization handling.
#18438 Additional database indexes were added to improve page load times when listing guest users.
#18734 RADIUS CoA failed if an NAD IP address was configured with a 32-bit mask —for example, as
a.b.c.d/32.
#18777 RADIUS Auth-Sim test for TLS client certificate failed in FIPS mode.
#18779 The RADIUS server stopped running if EAP-MD5 was added to a service as an authentication method
along with EAP-PEAP.
#19650 The CPPM 6.2.X guest portal flow has been replaced by the ClearPass Guest Web login flow. The 6.2
portal URL will redirect to tips/welcome.action page from 6.3 onwards.
#20277 Corrected an issue that caused Admin UI to be slow when there was heavy Post-Auth activity to update
Endpoint details.
#20411 CPPM did not get updates from Aruba Activate when some device attributes were not present.

Bug ID Description
#20436 The CLI command “system boot-image –l” is enhanced to provide information about the SCSI
disk in use for VM installations.
#20622
#20719
Some user interface elements were not properly formatted or right-aligned on the Chrome browser
(version 32+).
#20718 After upgrading or migrating using an older version backup that includes Session records, TACACS+
session details are now correctly shown in the Access Tracker.
#20724 After restoring an older backup on 6.3, some of the older and previously deleted service templates were
also restored.
#20742 Corrected an issue where CPPM, although properly configured, did not always output the appropriate
enforcement profile when cached roles and posture were used.
#21364
#18244
Corrected a RADIUS vulnerability issue where, in tunneled EAP methods, having different valid inner
and outer identities could result in incorrect authorization handling.
#21573 Corrected an issue that resulted in execution of native OS commands if they were passed as an
argument in certain combination to a few specific CLI commands.
#12449 The subscription ID was not retained after upgrading to CPPM 6.0.2.
#10516 Upgrading from previous versions to 6.0.1 failed if ClearPass Policy Manager was already joined to the
domain.
AirGroup
Table 32 AirGroup Issues Fixed in 6.3.0
Bug ID Description
#18272 A new configuration option for the AirGroup controller allows the timeout value to be specified when
getting configuration information from the device. This defaults to 15 seconds (up from 5 seconds in
previous releases) but might need to be increased further if the controller is a master controller with
many APs configured, or if network conditions require additional delay.
Dissolvable Agent
Table 33 Dissolvable Agent Issues Fixed in 6.3.0
Bug ID Description
#7165 To have Health data collection work correctly in 64bit Windows 7, please use the JRE version provided
Guest
by CPPM. It can be downloaded from the following URL:
https://<CPPM-IP-Address>/agent/html/help.html
Bug ID Description
#14687 The CSS class field available for a custom field set to type “Submit Button” was being ignored when
rendering the form. The class will now be included as expected.
#15684 If the MAC delimiter for the Mac Auth profile was not set to “dash” ( - ) in the controller, CoA was not
sent to the active MAC connection. CoA requests are now correctly sent to the controller regardless of
the MAC delimiter setting used on the controller.

Bug ID Description
#15736 Added reporting capabilities for up to 20 custom fields defined in Guest.
#15817 Improved support for uploading very large files using the Content Manager. Files may now be uploaded
to the maximum allowed upload size without errors or the need to adjust the PHP memory limit. The
maximum allowed upload size is specified as two service parameters -- “Form POST Size” and “File
Upload Size”.
#16218 Changed the guest role ID attribute from “[Role ID]” to “Role ID” and removed the ability to configure the
attribute name. By using “Role ID”, it will now be possible to add new guest roles to the guest role
mapping policy “[Guest Roles]”.
#16233 When a device is created a RADIUS Change of Authorization will be sent if the device is seen on the
network.
#16375 Added an error message to indicate that Windows Home versions are not supported by QuickConnect.
#16434 A user waiting for sponsor confirmation that had an end point created could log in prior to the account
being approved.
#16461 Added support for iOS 7 to the Apple Captive Network Assistant bypass feature (landing.php). Refer to
the App Note “Apple Captive Network Assistant Bypass with Amigopod” for details.
#16530 Onboard device provisioning pages were sometimes imported as Web login pages.
#16666 Unexpected entries in the [Guest Roles] role mapping policy sometimes caused paging issues on the
List Accounts page.
#16747 Corrected the import of Amigopod 3.9 Network Login Access Setup settings. Operator login allowed
and denied networks are now ignored as they are obsolete.
#16982 Multiple, identical copies of the same entry could be shown in the Active Sessions list.
#17016 User search and autocomplete in the LDAP Sponsor Lookup field would fail with a JavaScript error for
certain skins.
#17154 The list of accounts and devices shown on the List Accounts and List Devices pages became faulty
whenever an invalid condition was added to the [Guest Roles] role mapping policy. Invalid conditions in
the [Guest Roles] role mapping policy are now ignored and they no longer affect the List Accounts or
List Devices pages.
#17420 Corrected a potential security issue regarding the redirect functionality of the “target” field in ClearPass
Guest login page authentication. Redirect behavior is now restricted to internal addresses.
#17623 Added support for print receipts for mobile and tablet devices. Previously printing was disabled on
these kinds of devices, but with modern devices including iOS, Android and Surface, printing is well
supported.
#17884 Updated the plain text format used when exporting the application log. The text file generated now
includes any arguments that were logged, in addition to the existing fields.
#18268 The operator profile AirGroup Operator is replaced by Device Registration. There is no longer an
AirGroup Administrator operator profile as this functionality exists in the default administrator profile. If
desired, a separate operator profile can be created with limited access to the default device registration
forms (mac_create, mac_edit, mac_list) to simulate the previous AirGroup Administrator profile.
#18277 Create Multiple Guest Accounts will now attempt to find a username that isn’t in use when it
generates an existing username.
#18546 Japanese characters were not being encoded correctly when used as the subject line for an email
message.
#18788 Xirrus could not be properly configured as a vendor for a self-registration.
#18903 Corrected an issue with the Account Expiration Time field’s calendar button when the browser’s
language settings were set to Japanese or Korean.
#18498 The auto_send_sms and auto_send_smtp fields will never be stored with the created guest account.
This prevents an account receipt from being sent when the account expires.

Bug ID Description
#19033 Connecting to an LDAP server from Guest failed with an error such as ‘certificate verify failed (unable to
#19085 A performance issue caused user list search to be slow if multiple different fields were enabled for
#19089 Guests could not log in to a Motorola WiNG4 controller.
#20727 MAC devices could not be created or edited using the XML-RPC API.
#20732 Auto-sending did not work for self-registration emails and SMS.
Insight
Bug ID Description
#11696 Insight’s generated report did not display missing hotfixes as expected.
#12315 The previous configuration for the Report Analytics selection was not retained when a report was
#12414 Insight HTML reports did not show images when configured in the report.
#14420 Corrected an issue where Insight was disabled by default.
Onboard
get local issuer certificate)’. SSL connections to LDAP servers from Guest will now use the CPPM Trust
List to verify the identity of the LDAP server.
For correct validation of the LDAP server’s identity, all certificates from the LDAP server – including the
server’s certificate, any intermediate certificates and the root CA certificate – must be present in the
CPPM trust list.
searching.
edited in the Edit Report form.
Bug ID Description
#14208 Onboard supports different types of authentication under Provisioning Settings > Web Login. This
includes single sign-on, access code logins, and anonymous logins.
#15922 Onboard now supports Aruba Application Authentication.
#16612 The error message is now more descriptive if the profile signing certificate trust chain is incomplete.
#16675 Corrected an issue that prevented migrating Onboard backups that contained multiple copies of the
same certificate.
#16879 Corrected an issue that prevented signing previously-created certificate signing requests (CSRs).
#17655 Corrected an error in retrieving certificates generated by ADCS during enrollment.
#18612 Onboard now correctly detects Windows RT devices as unsupported.
#18628 Added support for onboarding devices running Mac OS X 10.9 Mavericks.
#18766 Onboard was not recording multiple MAC addresses in the tls-client certificate.
#19021 Added support for SHA224 digest algorithm in Onboard.

OnGuard
Bug ID Description
#7144 Access Tracker did not show an unhealthy WebAuth request when the health status changed and auto-remediation
#13556 OnGuard failed to read the last scan time for MAC Keeper Antivirus and Kaspersky Antivirus in MAC
10.8.
#13557 Auto-Remediation (Enable Real Time Protection) for MacKeeper did not work.
#15176 Enabling Real-Time Protection of AVG Free AntiVirus (2013) is now supported by ClearPass OnGuard.
#15360 The ClearPass OnGuard Unified Agent for Mac OS X always reported 7.x Peer To Peer Application as
running even after terminating/closing 7.x.
#16032 Corrected an issue related to Symantec Endpoint Encryption 8.2.1 (Full Disk) disk encryption software.
#16329 The Monitoring > Live Monitoring > OnGuard Activity page now shows the current health status.
Added fields include Last Seen Health Status, Unhealthy Health Classes, Status, and Added By.
#18849 Corrected an issue on Mac OS where the ClearPass OnGuard installer package displayed a warning
message about “unidentified developer”.
#18924 The ClearPass OnGuard Unified Agent did not print remediation messages of antivirus if the .dat file’s
has to be update interval was configured on Mac Os.
#20591 The Cancel and Send buttons and subject line are now properly localized for Japanese on the Mac OS
in the ClearPass OnGuard Unified Agent’s Send Logs.
#20743 The ClearPass OnGuard Unified Agent would crash while decoding a health state information file. This
occurred on Windows machines while rebooting a client directly connected to a broadband network.
QuickConnect
Bug ID Description
#16375 Added an error message to indicate that Windows Home versions are not supported by QuickConnect.
#18670 Android versions 4.3 or newer now support the installation of multiple trusted certificates.
WorkSpace
was on.
Table 39 WorkSpace Issues Fixed in 6.3.0
Bug ID Description
#17137 References to www.amigopod.com have been changed to clearpass.arubanetworks.com. Any firewall
policies that currently reference www.amigopod.com should be updated. These hostnames resolve to
the same IP address and continue to be treated identically.

Chapter 6
Known Issues Identified in
Previous Releases
The following known issues for this release were identified in previous releases. Workarounds are included
when possible. For a list of known issues identified in the 6.3.5 release, see the What’s New in This Release
chapter.
Policy Manager
Table 40 Known Issues in Policy Manager
Bug ID Description
#10881 Entity updates with PostAuth enforcement fail if the publisher is down.
#11744 Symptom: Upgrading from 5.2 to 6.x fails if CPPM is joined to the domain.
Scenario: The issue will not be seen if the latest cumulative patch is installed before performing the
upgrade.
#11906 The Aruba dictionary becomes disabled by default after upgrading from Policy Manager 4.x to 6.0.1.
Workaround: Customers who run into this issue must enable the Aruba dictionary manually from the
Administration > Dictionaries page.
#12316 Syslog Filters and Data Filters configuration will be removed after an upgrade. Policy Manager does not
carry forward Syslog Filters and Data Filters configuration. Only default data is migrated.
#13645 Authorization attributes are not cached for the Okta authentication source.
#13781 Symptom/Scenario: In the 6.1 release, the default unit for the CRL update interval was changed to
“hours” from an earlier default unit of “days”. Restoring a 5.x backup on CPPM 6.x causes the update
interval to be “hours”. For example, “2 days” in 5.2.0 becomes “2 hours” in 6.1.0.
Workaround: Manually change the value in days to the value in hours. In the above example, that
would be 48 hours.
#13999
#13975
In order to add or update a PostAuth profile configuration, the admin must first delete old profiles from
CPPM, and then add the new/updated profiles.
#14186 Symptom: Post auth doesn’t work properly for UNKNOWN endpoints in a MAC Authentication Bypass
(MAB) flow.
Scenario: This has been observed if the user tries to connect using an endpoint that is unknown to
CPPM.
#14190 Symptom: Blacklisted MAC Authentication Bypass (MAB) users cannot be blocked using the Blacklist
User Repository.
Workaround: In order for post auth to work in a MAB flow, a new blacklist repository must be added
with a custom filter.
#17232 Symptom/Scenario: The error and warning messages returned by the Web service are displayed in
English instead of the localized language.
#18064 Symptom: AirWatch custom HTTP actions needs content even though it’s not required.
Scenario: For AirWatch MDM, custom-defined HTTP actions such as Lock Device or Clear Passcode
fail with error messages. This is due to a bug in AirWatch.
Workaround: Do either of the following:
 Add a header Content-Length:0 in the Context Server Action.
 Add a dummy JSON data {“a”:”b”}.
#18701 Symptom/Scenario: Performing an AddNote operation using AirWatch as the MDM connector fails in
CPPM. This is due to a bug in AirWatch.
ClearPass 6.3.5 | Release Notes Known Issues Identified in Previous Releases | 49

Table 40 Known Issues in Policy Manager (Continued)
Bug ID Description
#19087 Symptom: The Server Configuration page processes indefinitely while changing the NTP server.
Scenario: Occasionally when modifying the NTP settings in CPPM at Administration > Server
Manager > Server Configuration, it might not show the progress updates.
Workaround: Manually refresh the page.
#19176 CPPM does not currently support posting of Palo Alto Networks (PANW) user ID information when the
PAN OS uses Vsys.
#19826 Palo Alto Networks (PANW) devices will only accept the backslash character ( ) as a separator
between the domain name and the username.
#20139 Currently, if the remote SSH (Remote Assist feature) browser window is kept open without any activity
for more than half an hour, the window becomes unresponsive and there is no indication that it has
timed out. This is the page seen by Support Engineers; not the customer's UI.
#20293 Symptom: The subscriber join to cluster fails.
Scenario: In rare cases DB migration results in some bad data being carried over from an earlier version
to 6.3.
Workaround: Share the backup with Customer Advocacy team, who will analyze and provide steps to
manually clean up bad data.
#20383 The system posture status may still be maintained after Post Auth agent disconnect action. This is likely
to happen when Posture result cache timeout service parameter is higher than the Lazy handler polling
frequency.
#20416 Symptom: The Palo Alto Networks (PANW) operating system firewall rejects user ID updates from
CPPM when the user ID limit is reached on the firewall. When this happens, user ID updates are
rejected with errors.
Scenario: This occurs when the PANW firewall exceeds its supported limit advertised for user ID
registration.
Workaround: There is no workaround at this time.
#20453 If profiling is not turned on, CPPM is not able post the HIP report with complete data to Palo Alto
devices.
#20455 When doing an SSO & ASO flow in Safari browsers, the certificate needs to be added in the trust list of
the browser. Please follow these steps:
1. Open the Safari browser and enter the SP URL.
2. After you enter the SSO application in the browser, the Show Certificate option is provided in a
popup window.
3. Click Show Certificate and select the “Always trust “FQDN of SP machine” when connecting to
IPaddress” check box, and then click the Continue button.
#20456 Symptom: SNMP bounce fails.
Scenario: When only the SNMP bounce in the SNMP Enforcement profile of a Web auth service is
configured, SNMP bounce functionality does not work.
Workaround: Also configure a VLAN ID along with the SNMP bounce in the SNMP enforcement profile.
#20484 Symptom: Dropping the Subscriber and then adding it back to the cluster may fail at times.
Scenario: CPPM system time might not have been synchronized with an NTP source.
Workaround: Configure an NTP server. CPPM will synchronize its time with the NTP source. Attempt
the cluster operation.
#20489 Symptom/Scenario: CPPM 6.3 does not allow a server certificate with a Key Length of 512 bits as
seen in the Self-Signed Certificate and Certificate Signing Request UIs. Earlier CPPM versions did not
have this restriction, hence their server certificate may use one with a 512 bit Public Key. After upgrade,
these servers will not work properly.
Workaround: The admin must manually fix the server certificate to allow a minimum of 1024 bits long
Public Key prior to upgrade.
#20522 An XML response in AirWatch version 6.5.1.2 produces endpoint discovery issues, causing CPPM to
discover only one endpoint. The issue is specific to the 6.5.1.2 version of AirWatch.
50 | Known Issues Identified in Previous Releases ClearPass 6.3.5 | Release Note

Bug ID Description
#20943 Symptom/Scenario: After upgrading from 6.2.0 to 6.3.0, the WorkSpace Attributes under Service
Rules, Role Mapping, and Enforcement Policy Rules are not updated. In 6.2, under Enforcement
Policy > Rules, the WorkSpace Dictionary Items are used with Application:WorkSpace:<Attribute>. In
6.3 this is changed to Application:ClearPass:<Attributes>.
#21015 SNMP v3 read with non-privileged security levels (NOAUTHNOPRIV and AUTHNOPRIV) is allowed even
if the AUTHPRIV security level is selected.
#21334 Symptom: CPPM does not launch.
Scenario: The ClearPass user interface will not launch from Firefox or from older versions of Internet
Explorer (IE) browsers if an EC-based HTTPS server certificate is used. On Firefox, the error message
"Secure Connection Failed. An error occurred during a connection to <server>. Certificate type not
approved for application" is displayed. On older versions of IE, the error message "Internet Explorer
cannot display the Web page" is displayed.
Workaround: Use the latest version of IE, or the Chrome browser instead.
#21444 Symptom: The CPPM Administrator UI is not accessible after upgrading to 6.3.0.
Scenario: This occurs only if the private key provided for the CPPM Server Certificate in the earlier
version is not PKCS12 format, or if the key length is less than 1024 bits.
Workaround: Follow these steps:
1. Before upgrading to 6.3.0, export the Server Certificate and save it.
2. Create a new self-signed certificate and make sure the key length is at least 1024 bits long, and
then update the Server Certificate.
3. Proceed with the upgrade.
4. After the upgrade, log in to the Admin UI and import the Server Certificate that was saved in step 1.
In case these steps were not done before the upgrade, boot back to the older version partition and
follow these steps.
#22023 Symptom/Scenario: Launching the customer's ClearPass user interface through Proxy does not work
on the Internet Explorer or Safari browsers.
Workaround: Use the Chrome or Firefox browser instead.
#20289 Symptom/Scenario: During upgrade, the SNMP settings for the CPPM server, including sysLocation
and sysContact settings, are not retained and empty values are shown on the Administration > Server
Manager > Server Configuration page.
#23418 Symptom/Symptom: If a CoA is sent for a device that has been removed from the endpoint repository,
the Access Tracker shows errors that are hard to understand. A clear error message to the effect of
“Device not present in Endpoint Repository” should be shown instead.
#23478 Symptom/Scenario: When a new HTTPS server certificate is uploaded, it is not automatically used as
the SAML IdP signing certificate.
Workaround: Restart the “System auxiliary services” service.
#23505 Symptom/Scenario: In Syslog Export Filters, when RADIUS.Acct fields are combined with Common
attributes, duplicate Syslog records are generated.
Workaround: Use custom SQL to avoid duplicate Syslog records.
#23581 Symptom: A database connection error occurs in Access Tracker UIs when updated to 6.3.2 with MD2
server certificates.
Scenario: This is a database connection problem because of the MD2 certificate available for
PostgreSQL. MD2 is not supported.
Workaround: After updating to 6.3.2 (patch installation from 6.3.0), if Access Tracker or Analysis &
Trending show errors relating to database query errors, it can be due to an invalid Server Certificate.
1. Go to Server Certificate and select the certificate for the server and RADIUS service.
2. Click View Details for each certificate in the chain.
3. Look for the Signature Algorithm and check to see if it uses MD2.
4. Download the certificate that is MD5 or SHA1-based algorithm to replace the MD2 algorithm from
the corresponding Certificate Authority site.
5. From the Support shell, restart the cpass-postgresql service.
ClearPass 6.3.5 | Release Note Known Issues Identified in Previous Releases | 51

Bug ID Description
#23593 Symptom: The device registration flow is affected after upgrade to 6.3.2.
Scenario: After upgrading to 6.3.2 from 6.1.x or 6.2.x, the Device Registration role is not updated in
enforcement profiles, resulting in enforcements not happening as expected.
Workaround: Manually update the Enforcement Policy rules to use [Device Registration] instead of
[MACTrac Operator] for affected policies.
#23625 Symptom: Restoring the log DB in 6.3.2 overwrites existing event viewer entries.
Scenario: In 6.3.2, restoring the log database alone (without configuration database restoration) from a
backup results in the Event Viewer entries being overwritten with the ones from the backup. This has
occurred in cases where the log database is restored manually after the upgrade.
#23848 Symptom: The ClearPass server’s time setting might sometimes be off by as much as eight hours.
Scenario: This is due to a known issue with VMware tools, which periodically checks and synchs time
between the host and the guest operating systems. This issue is documented by VMware at http://
pubs.vmware.com/vsphere-50/index.jsp?topic=%2Fcom.vmware.vmtools.install.doc%2FGUID-C0D8326A-
B6E7-4E61-8470-6C173FDDF656.html.
Dissolvable Agent
Table 41 Known Issues in the Dissolvable Agent
Bug ID Description
#18031 Symptom: The OnGuard Web Agent does not work with Chrome on Mac OS X with Java 7 installed.
Scenario: This occurs when Java 7 is installed. Java 7 is released as 64-bit binaries; the Java plugin will
not work in Chrome, which currently has a 32-bit version.
Workaround: The Web agent works fine with Firefox-23.x or later versions. Use the Firefox browser for
the Web agent until Chrome resolves 64-bit support for Mac OS X.
#18230 Symptom/Scenario: The ClearPass OnGuard dissolvable agent might not work properly if the client
machine runs on two different Java versions—for example, Java 6 and Java 7.
Workaround: Uninstall the old Java component if it exists and keep the latest Java version.
#20191 The OnGuard applet needs to run in Safari's “Unsafe mode” to perform health checks. This can be
enabled in Safari > Preferences > Security > Manage Website Settings > Java > [Select IP/
hostname of ClearPass server] > select “Run in Unsafe Mode” in the drop-down list.
#20514 Client health checks might not work if the client is not running the latest Java version.
#23253 Symptom/Scenario: Launching the Web Agent applet using some Java versions (7u55 and above)
displays the security warning “This web site is requesting access and control of the Java application
shown above. Allow access only if you trust the web site...”
Workaround: Click Allow to let the health checks proceed.

Guest
Table 42 Known Issues in Guest
Bug ID Description
#9967 Unicode SMS messages (UTF-16 encoded) are limited to 70 Unicode characters. The ClearPass Guest
user interface still displays 160 characters as the limit. Sending a Unicode SMS message over 70
characters may fail if the SMS service provider does not support multi-part SMS messages.
Workaround: If you plan to use Unicode SMS messages, check your SMS receipt carefully to ensure it
is not over 70 characters in length.
Insight
Table 43 Known Issues in Insight
ID Description
#11827 Insight is not supported in Internet Explorer 8 (IE8).
#12096 Editing a report to select some columns for analytics overwrites/replaces the chosen columns for the
corresponding report.
#12159 Insight reports do not show license changes immediately. The changes might take up to 24 hours,
depending on when the changes are made.
#13980 Columns with non-ASCII values are missing in PDF reports.
#19507 PDF & HTML Data Tables are not created if the CSV file size is larger than 1MB, although the generated
PDF and HTML reports include analytics if configured on the report.
Onboard
Table 44 Known Issues in Onboard
Bug ID Description
#9897 ClearPass Onboard does not update the Policy Manager endpoints table with an endpoint record when
provisioning an iOS 5 device. This is because the iOS 5 device does not report its MAC address to
ClearPass Onboard during device provisioning.
#7627 PSK networks cannot be configured for iOS or Android devices in this release.
#10127 Auto-reconnect does not work for Mac OS X 10.7. This client will reconnect using the original credentials
that were used to connect to the SSID (PEAP instead of TLS). This happens even if the “Remember this
Network” option is NOT selected when connecting to the provisioning network.

Table 44 Known Issues in Onboard (Continued)
Bug ID Description
#10667 When using Onboard to provision a OS X system with a system profile, an administrator user must
select the appropriate certificate when connecting to the provisioned network for the first time. The
administrator should also ensure that the system's network settings are configured to automatically
prefer connecting to the provisioned network, if the intent is for non-administrator users to always use
that network.
The process to provision an OS X system with a system profile is:
 The administrator should log in to the OS X system and connect to the provisioning SSID. Do not
select “Remember this network.”
 Use Onboard to provision the device with an EAP-TLS profile, ignoring the username/password
prompt.
 Connect to the provisioned network, selecting EAP-TLS as the mode and selecting the provisioned
certificate, but ignoring the username field.
 When the system connects and authorizes to the network, use Network Preferences to place the
EAP-TLS network first in the priority list.
 After the administrator logs out, users logging in are connected by EAP-TLS and cannot modify
those settings.
#20983 Symptom: HTC Android asks the user to enter a certificate name to be installed when onboarding.
Scenario: HTC Androids running Android version less than Android 4.3 and greater than Android 2.3 ask
the user to enter a name for the certificate to be installed while onboarding. Authentication will fail if the
user does not enter the exact certificate name as QuickConnect application instructs in a message prior
to the certificate installation dialog.
Workaround: None. This issue is due to a limitation in the Android phone’s firmware.
#23287 Symptom: Embedding Admin credentials for onboarding does not work in Windows 8 and above. The
system hangs and there is no error message.
Scenario: When onboarding Windows systems with Windows 8 and above, if operations requiring
admin privileges are configured, then the end user doing the onboarding needs to have admin privileges
on the system. These operations include installing applications, configuring wired network,s installing
certificates in the machine certificate store, and so on. Embedding admin credentials along with the
QuickConnect wizard for this purpose does not work for Windows 8 and above.
Workaround: There is no workaround. This is a Windows system limitation.
OnGuard
Memory utilization for ClearPass OnGuard depends on the Health Classes configured and the type of Windows OS;
however, the minimum requirement for ClearPass OnGuard running on a Windows platform is 90 MB.
Table 45 Known Issues in OnGuard
ID Description
#10165 Symptom: ClearPass OnGuard cannot restrict the clients based on Windows service packs.
Scenario: If any of the Windows System Health Validator check fails, the health status of the client is
set to unhealthy but no SoHR is sent to OnGuard. OnGuard cannot display a specific remediation
message; however, the red shield icon is displayed to indicate the client is unhealthy.
#11806 ClearPass OnGuard 6.1 does not support Sophos 10.0.4 on Windows XP SP3.
#12342 The OnGuard agent fails to collect health on Windows 8 if VMware Server 2.0.2.X is installed.

Table 45 Known Issues in OnGuard (Continued)
ID Description
#13164 Symptom: The hardware installation pop-up dialog appears to stop installing the ClearPass OnGuard
Unified Agent for VIA+Onguard mode. A warning message similar to “The software you are installing...
has not passed Windows Logo testing” might be displayed during installation.
Scenario: This might occur during the installation of the ClearPass OnGuard Unified Agent on WinXP
and Windows 2003 SP2.
Workaround: Users should click “Continue Anyway” to proceed.
#13363 Symptom: On the Mac OS, the current version of the ClearPass OnGuard Unified Agent VPN
component does not show some VPN-related information—for example, tunnel IP assigned by the
controller, packet count, or diagnostic details.
Scenario: This occurs on Mac OS. It does not occur on Windows OS.
#13379 Uninstalling OnGuard is not supported from the UI. Users must currently run the following script from
the CLI to remove OnGuard from the system completely:
/usr/local/bin/clearpassonguarduninstaller.sh
#13676 OnGuard no longer supports the Client Certificate Check feature, which was available in prior versions.
#13677 OnGuard does not support the External Captive Portal Support feature.
#13929 At times, OnGuard may fail to detect peer-to-peer applications, such as /uTorrent, on
Windows 2008 R2.
#13935 OnGuard does not support enabling/disabling the Windows Update Agent Patch Management
Application.
#13970 After anti-virus software is installed, the system must be rebooted before using ClearPass OnGuard.
#14196 ClearPass OnGuard will not be able get the correct status of 'Software Update' PM application on Mac
OS X, if “Check for updates” and “Download updates automatically” are not toggled at least once.
#14673 The Mac OnGuard Agent does not support bouncing of a VPN Interface other than the Aruba VPN
Interface (version 6.1).
#14760 In some cases, OnGuard fails to connect to the CPPM server from a wired interface if the VPN is
connected from a trusted network.
#14842 Installing the ClearPass OnGuard Unified Agent removes an existing VIA installation. To continue to use
VPN functionality, go to Administration > Agents and Software Updates > OnGuard Settings and
select Install and enable Aruba VPN component from the drop-down list.
#14996 If McAfee VE is running on Windows XP, the ClearPass OnGuard Unified Agent VPN will not work.
#15072 VIA connection profile details are not carried forward after upgrade from VIA 2.0 to ClearPass OnGuard
Unified Agent 6.1.1.
#15097 The ClearPass OnGuard Unified Agent does not support installation of a VPN component on Mac OS X
10.6.
#15156 VPN configuration is not retained after upgrading to the ClearPass OnGuard Unified Agent using MSI
Installer on a 64 bit Windows system.
#15233 On Win 7 (64 Bit), upgrading an existing VIA 2.1.1.X to the ClearPass OnGuard Unified Agent can lead
to an inconsistent state. Users should first uninstall VIA and then proceed with the ClearPass OnGuard
Unified Agent installation.
#15351 Symptom: The state of the Real_Time Scanning button in the Trend Micro Titanium Internet Security for
Mac user interface is not updated.
Scenario: This is observed when the ClearPass Unified OnGuard Agent has Real Time Protection
(RTP).
Workaround: Close the UI using Command +Q and restart.
#15586 Symptom: The ClearPass OnGuard 6.2 dissolvable agent does not support the following new health
classes on Mac OS X: Processes, Patch Management, Peer-To-Peer, Services, USB Devices, and Disk
Encryption. The dissolvable agent (DA) does not display these health classes as remediation messages
in the user interface because java binary sdk support is not included.
Scenario: The client will be unhealthy if any of the health classes listed above are configured and
performing a health scan via the DA.

Table 45 Known Issues in OnGuard (Continued)
ID Description
#15956 ClearPass OnGuard does not support enabling RTP and start Full System Scan for Microsoft Forefront
Endpoint Protection 2010 Antivirus.
#15986 ClearPass OnGuard returns the product name of Microsoft Forefront Endpoint protection AntiVirus as
“Microsoft Security Essential”.
#16181 Symptom: The command level process can be detected using the path “none”, but the application
level process can't be detected by setting the path to “none”.
Scenario: This applies to MAC OS.
Workaround: The application-level process health should be configured with the path set to
Applications > Firefox.app.
#16550 Symptom/Scenario: The ClearPass OnGuard Unified Agent does not support checking of disk
encryption state using the MacKeeper (ZeoBIT LLC) Disk Encryption Product on MAC OS X. This
causes the client to be treated as healthy even if none of the disk is encrypted.
#18259 Syptom/Scenario: The ClearPass OnGuard Unified Agent does not support Stop or Pause remediation
actions for Oracle VM Box Guest virtual machines on Mac OS X.
#18281 The ClearPass OnGuard configured health quiet period is supported in Health only mode. It doesn’t
work in Auth+Health mode.
#18341 Symptom/Scenario: OnGuard cannot start a process on Mac OS for non-administrative users.
Workaround: The user must have root privileges to start process-level health checks by OnGuard on
Mac OS.
#18574 The ClearPass OnGuard Unified Agent Japanese version characters are not compatible on English
Windows XP if the Asian language support pack is not available on the client.
#19019 The network interface will be bounced twice (once immediately, and once after the configured interval)
when the log-out/bounce delay parameter is configured. This is expected behavior; the first bounce is
required to end the existing session.
#19584 In a rare case of an installation binary being corrupted, the installer's behavior will be unpredictable. In
such cases the installer can correct itself and error out.
One known exception to this behavior is if the installation file is corrupted towards the end (most
unlikely), the installer can install the VPN-only version of the application. If this occurs, download a new
binary and upgrade the existing installation.
#19685 Symptom: After upgrading OnGuard to 6.3, the backend service fails to start and is unable to collect
logs.
Scenario: This rarely occurs. It has been observed on the Mac 10.6, 10.8, or 10.9 OS after upgrading
OnGuard from 6.2.4 or 6.3 to 6.3.
Workaround: If the backend service fails to communicate with the plugin, reboot the system after the
OnGuard upgrade is complete.
#20279 The OnGuard Agent Quit/Force options sometimes do not work on the Mac OS if the machine is
restarted while health checks are in progress.
#23021 Symptom/Scenario: Adding a new service to Available Services in the ClearPass Linux Universal
System Health Validator clears the default services.
#20316 OnGuard’s Health Check Quiet Period is applicable per network interface. If a machine has more than
one network interface, then each interface will have its own Health Check Quiet Period duration.
#23470 Symptom/Scenario: On a Japanese OS, when upgrading from VIA 2.1.1.3 to the ClearPass OnGuard
Unified Agent, a known issue with uninstalling VIA displays a message asking the user to select the VIA
driver. This does not occur on an English OS.
#23636 Symptom: The value of the Posture:Applied Policy attribute is not correctly displayed in the Access
Tracker for posture policies carried over from releases earlier than 6.3.0.
Scenario: This has been observed when upgrading from 6.2.6 to 6.3.2.
Workaround: This can be corrected by manually saving the affected posture policy once after upgrade.
#23674 Symptom/Scenario: If a new service is added to the Available Services field for the ClearPass Linux
Universal System Health Validator at Configuration > Posture > Posture Policies, the default services
are removed.

QuickConnect
Table 46 Known Issues in QuickConnect
Bug ID Description
#20867 Symptom/Scenario: Android 4.3 and above fails to install a self signed certificate for the CA certificate.
Workaround: For onboarding Android version 4.3 and above, CPPM must have a RADIUS server
certificate issued by a proper Certificate Authority and not a self signed certificate. This is a requirement
of Android’s API for Wi-Fi management. In Onboard network settings, the CA certificate that issued the
server's certificate has to be selected as the trusted root certificate to be installed on Android.
WorkSpace
Table 47 Known Issues in WorkSpace
Bug ID Description
#11152 Symptom/Scenario: The WorkSpace app uses the native iOS email app for sending debug logs.
Workaround: Users must configure their native iOS email client in order to send debug logs to the
administrator.
#11315 Symptom/Scenario: If “Allow app to email the document” is not enabled, then users cannot send the
document using the e-mail option in Open-IN.
Workaround: Select the e-mail application (Ikonic or TouchDown) from the list of applications shown in
the open-IN dialog.
#12095 Symptom: Dolphin displays a blank page when a Network Access Policy is applied.
Scenario: In a Network Access Policy, the type of value specified in the “Hostname/IP/range” field must
match that of the “Redirect to Server” field.
Workaround: If a hostname is used in the “Hostname/IP/range” field, then a hostname must be used in
the “Redirect to Server” field. Similarly, if IP/range is used, it must be used in both fields.
#12683 Insight reporting is not supported for WorkSpace in 6.2 or 6.3.
#12726 Symptom/Scenario: A user search for a location on a map might appear to give the wrong coordinates.
In fact, for geo-fencing coordinates, when multiple results are returned for a search string, the first result
returned is used.
#12739 Symptom/Scenario: Accessing self-signed certificate Web sites via https does not work with Dolphin
for the Aruba App. If the user clicks to accept the certificate when prompted, the page loading process
goes into a loop and the screen flickers.
Workaround: Add the certificate to the trusted store before accessing the resource.
#12752 Symptom: On some devices, the Box app might not show the 'Use' option after capturing a video.
Scenario: This situation can occur with policy-enabled apps. It does not occur with personal apps.
#14654 Symptom: WorkSpace cannot detect and prevent cloud apps such as Box from providing the option to
email a document within the application that uses email on the server.
Scenario: If sharing is not disabled, files can be sent to any outside users from the registered email
account.
Workaround: The IT administrator should disable the Share option in Box.
#14758 Symptom: An error page or a Google search page is displayed when a URL is tapped in an email
application.
Scenario: This occurs if Dolphin is configured as the default browser and the hostname URL is selected
from a policy-enabled app. When a URL is tapped in a policy-enabled email application, WorkSpace
opens the link in the policy-enabled browser. If the destination is an internal resource and if the VPN is
not connected, then an error page or a Google search page is displayed.
Workaround: Refresh the page after the VPN connection is established.

Table 47 Known Issues in WorkSpace (Continued)
Bug ID Description
#14992 Symptom/Scenario: When a File is uploaded to Box from another application, the preview for the file
may not be displayed correctly.
#15228 Symptom: The “Enforce Apps up to date” option does not work on the client in this version.
Workaround: The user should manually check for updates to third-party applications.
#16123 Symptom: Devices and users cannot be deleted from WorkSpace.
Scenario: The Delete button removes the device or user from the page but not from the database, and
the device or user is displayed again when the page is reloaded.
#16428 Symptom: Changing the value of “Minimum SDK version for partner apps” in a WorkSpace Policy will
make all provisioned WorkSpace apps unusable.
Scenario: This situation occurs in all WorkSpace apps assigned the WorkSpace policy in which the
Minimum SDK version for partner apps” field is changed. This field is in WorkSpace Configuration >
WorkSpace > [WorkSpace Settings] > Edit > iOS Devices.
Workaround: Delete and reinstall WorkSpace to update the user device ID.
#17160 ADCS is currently not supported for MDM and WorkSpace.
#20537 Symptom/Scenario: After migration from 6.2 to 6.3, the Aruba browser might not work correctly.
Workaround: Update the WorkSpace App Catalogue and push the Default iOS App Policy Template.

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