Cloud computing
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Cloud computing is a model for delivering IT services through web-based tools and applications stored on remote servers rather than a direct connection to a local server. CRM (customer relationship management) tracks, organizes, and analyzes communication between customers and a business. A CRM cloud computing platform allows companies to run customer relationship management code in the cloud to track orders, discounts, and other customer data across sales, marketing, customer service, and more. For CRM to be effective, it requires high reliability, performance, and security - characteristics cloud computing can provide through cost-effective, flexible, and convenient monthly fees rather than large up-front costs.
Cloud computing
- 1. CLOUD COMPUTING IN CRM PRESENTED BY: DEEPANSHU CHHABRA 12BSP1794
- 2. WHAT IS CLOUD COMPUTING A model for delivering information technology services in which resources are retrieved from the internet through web-based tools and applications, rather than a direct connection to a server. Data and software packages are stored in servers. For example Picasa, social networking sites, etc.
- 3. CRM, which stands for customer relationship management, is the process of tracking, organizing and analyzing all the communication that is made between customers – both current and potential – and your business.
- 4. CRM CLOUD COMPUTING A CRM cloud computing platform helps a company track any data, such as orders, discounts, references, competitors and much more. Since salespeople need to route orders and service agents need to validate customer entitlements, with a CRM cloud computing platform, a company can run code in the cloud .
- 5. Marketing Customer Sales Service CRM FOR
- 6. CRM CLOUD INFRASTRUCTURE For CRM to work effectively, it must have three characteristics :- High reliability High performance High security
- 7. For companies that are using computer support CRM , cloud Computing is a way how to use it as their advantage. It allows to combine software applications and storing data with much bigger computing capabilities than many companies can afford. This form of CRM allows companies to pay a monthly fee and therefore it is cost effective , Cost reduction , flexibility and convenience .
- 8. THANK YOU . . .