Cloud computing_LKYSPP GSP 2019
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The document outlines a study on cloud computing governance, highlighting its definition, benefits, and adoption among various sectors including government, healthcare, and finance. It discusses key examples such as Singapore's common hosting platform and India's rural healthcare solutions facilitated by cloud technology, while addressing risks like cyber security threats. The document also provides policy recommendations to enhance ICT development and promotes international standardization for cloud services.
Cloud computing_LKYSPP GSP 2019
- 1. Cloud Computing Governance Study Project Presented by: Galay Rabten, Faizah, Jaclyn Fong, Jenny Jenish kyzy 03.09.2019
- 3. What is "cloud computing"? The storing of data and applications on remote servers, and accessing them via the Internet rather than saving or installing them on your personal or office computer. *Reference: LKYSPP & Microsoft, (2017), A Cloud for Doing Good: A Technology Revolution for All in ASEAN, retrieved from https://news.microsoft.com/en-ph/2017/10/16/cloud-computing-grow-asean-ph-cloud-grow-security-data-privacy/
- 4. Advantages of cloud computing: Reduce IT costs on investment for servers, maintenance, and replacements Users pay only for what they use. Unlimited computing power Reduces business & technical risks Flexibility for greater collaboration with teams Protects users from loss of data Employees can work from anywhere at any time Scale up or down depending on computing needs
- 5. Four models of cloud Reference: https://www.i2k2.com/blog/three-basic-cloud-computing-infrastructure-models/
- 6. Who uses cloud computing Central governments, Cities, Businesses (esp. SME), Manufacturing, Banks and Financial services firms, Health and Education institutes, and Social service organizations, etc.
- 8. Taking steps to adopt cloud computing Non-critical services: e.g. bus services, parking Barrierstoentry Whole-of-Government services Major Government services: e.g. Tax, HealthcareAdopting cloud computing
- 9. Content Websites Platform (CWP) launched in Oct 2016 Provides a suite of standardised software for hosting content-based websites. Unclassified government websites are centrally managed and operated in the public cloud. Hosting environment Hosted in the Public Cloud, Amazon Web Services (AWS), and G-Cloud, IM8 Compliant Hosting Environment, for ‘unclassified’ front-end website and ‘restricted’ form services respectively. Singapore Common hosting platform for government websites
- 10. Key Benefits to the Government Singapore Common hosting platform for government websites Cost and Time savings Agencies only work with one vendor for their respective websites instead of multiple ones in the past Flexibility to scale up and down as need arises During peak periods, additional capacity is automatically provided to cater to surges in traffic No downtime for security fixes Security patching can be done in minutes, instead of hours
- 11. Singapore Parking.sg Cloud based parking app that allows users to pay for parking remotely, without the use of paper coupons
- 12. Key Benefits to the Government Lower cost compared to alternative models $1.96m to develop and maintain over 4 years Singapore Parking.sg
- 13. India Healthcare services in rural India To address the healthcare infrastructure gap in rural and areas Remote Medical Diagnostics is a low-cost digital health solution, which facilitates technicians to act as a proxy for doctors in rural areas. How is it done? - Vital signs and checks taken stored in cloud repository; actual diagnosis done by offsite doctors - Provide real time consultations for patients located in rural areas and remotely located physicians.
- 14. Benefits to patients Saves time and money for patients; less likely to delay care. Benefits to operator Operate with low cost & operations - bandwidth, infrastructure, skillsets Easy access to health care via smart phones, laptops, tabs Opportunities Study health trends can help detect early signs of certain ailments and potentially lifesaving care Global healthcare cloud computing market expected to grow, exceeding USD 15.5 billion by 2024 (ETCIO, Mar 2019) India Healthcare services in rural India
- 15. Since 2009, when the national tourism website visitEstonia. com was placed in the Amazon cloud. Every citizen's medical data in the cloud, kept secure by blockchain technology and readily accessible for the individual and their care providers Estonia Estonia’s cloud journey Examples of cloud services
- 16. Intends to integrate the existing siloed IT infrastructure of the Estonian public sector into shared pool of resources. Estonian Government Cloud will be deployed in two locations, with one location within the country, and one outside of the capital to manage risk (currently Luxembourg) Private-public partnership – a consortium consisting of State Infocommunication Foundation (RIKS), a non- commercial foundation launched in 2000 and administrated by the Ministry of Economic Affairs and Communications, and private companies such as Cybernetica, DELL EMC, Ericsson, OpenNode and Telia Estonia Estonian Government Cloud
- 17. Key Benefits Cost and Time savings Shared pool of resources across agencies Agility in provision of E-services to the public + Estonia Estonian Government Cloud
- 18. Risks & Challenges to Cloud Computing Cyber attacks & espionage Access to data Inter- operatability Standards and governance Displacement of lower-skilled workers
- 19. Bangladesh Bank Cyber Heist Hackers siphoned off nearly $1 billion • Transfers made to Philippines & Sri Lanka Findings • No firewall, lack of sophisticated switches • Malware compromised the server software used to interface with SWIFT’s messaging platform • Lapses in security processes from bank and partners Lessons learnt • Banks to ensure security controls in their local environment • Cyber security a shared responsibility • Update and review processes and security procedures • Educate and train staff about protocols
- 20. Support from government Advisory role in collaborations between government, businesses, and universities Operational structure : National Cybersecurity Authority (NCSA) – operations & Israel National Cyber Bureau(INCB) - policies Israel makes cybersecurity a priority Military as incubator for cyber security startups IDF 8200 Unit as a training ground for some of the top cybersecurity companies in the world Recruits are individuals with strong language and computer skills when they enter the armed forces at the age of 18. Face real-life challenges and employ leading-edge solutions to these problems
- 21. Interdisciplinary approach to cybersecurity and diversity Seeing things from different angles and breaking through artificial boundaries. Complex issue of technology & its relation with other spaces Israel makes cybersecurity a priority Invest in human capital Offers cybersecurity, as elective in high school and PhD-level Universities undergraduate specialization in cybersecurity Unique approach Proactive & comprehensive, long-term strategy, focused on threats and organisations Strategy has 3 levels: Robustness, resilience, and defense
- 22. Why should you start on cloud computing? Low barriers to entry for piloting cloud computing use, with many advantages: - Cost, time savings - Flexibility to scale up or down - Unlimited computing power - Reduce need for expensive infrastructure Many risk mitigation strategies are available, depending on your needs: - use of robust firewalls & network security - maintain regular software updates - shared responsibility model between users & suppliers
- 24. Policy Recommendation Define ICT as a major strategic driver of development; Establish a committee to strategize the promotion of ICT and cloud deployment; Foster competition among ICT service providers by liberalizing markets and reducing barriers to entry; Engage leading global tech companies to participate in the country’s digital ecosystem; Develop a bigger technologically literate human capital base to improve the quality of the labor pool. Encourage Investment on Cloud Computing. International Standardization: Gov and cloud service providers should comply with international standards such as Iso 22301 for business continuity management, ISO/IEC 27001 for information security management, and ISO/IEC 27018 for data privacy in the cloud.
- 25. Policy Recommendation Define ICT as a major strategic driver of development; Establish a committee to strategize the promotion of ICT and cloud deployment; Foster competition among ICT service providers by liberalizing markets and reducing barriers to entry; Engage leading global tech companies to participate in the country’s digital ecosystem; Develop a bigger technologically literate human capital base to improve the quality of the labor pool. Encourage Investment on Cloud Computing. International Standardization: Gov and cloud service providers should comply with international standards such as Iso 22301 for business continuity management, ISO/IEC 27001 for information security management, and ISO/IEC 27018 for data privacy in the cloud.
- 26. Policy Recommendation Define ICT as a major strategic driver of development; Establish a committee to strategize the promotion of ICT and cloud deployment; Foster competition among ICT service providers by liberalizing markets and reducing barriers to entry; Engage leading global tech companies to participate in the country’s digital ecosystem; Develop a bigger technologically literate human capital base to improve the quality of the labor pool. Encourage Investment on Cloud Computing. International Standardization: Gov and cloud service providers should comply with international standards such as Iso 22301 for business continuity management, ISO/IEC 27001 for information security management, and ISO/IEC 27018 for data privacy in the cloud.
- 27. The adoption of data privacy regulations has raised concerns about rigid regulations. These concerns could be addressed by adopting data classification protocols like those of the UK and Australia. Awareness raising and rollout of best practices in Cybersecurity. Gov should include the development of broadband fiber rollout - broadband infrastructure as a flagship project under its infrastructure program. Gov should work closely with all stakeholders to effectively address major obstacles to cloud computing adoption, including the high rate of software piracy and concerns about security and privacy. Create regulatory sandboxes for policy experimentation. Establish unconventional partnerships to co-innovate on challenges like the skill gap. Policy Recommendation
- 28. The adoption of data privacy regulations has raised concerns about rigid regulations. These concerns could be addressed by adopting data classification protocols like those of the UK and Australia. Awareness raising and rollout of best practices in Cybersecurity. Gov should include the development of broadband fiber rollout - broadband infrastructure as a flagship project under its infrastructure program. Gov should work closely with all stakeholders to effectively address major obstacles to cloud computing adoption, including the high rate of software piracy and concerns about security and privacy. Create regulatory sandboxes for policy experimentation. Establish unconventional partnerships to co-innovate on challenges like the skill gap. Policy Recommendation
- 29. The adoption of data privacy regulations has raised concerns about rigid regulations. These concerns could be addressed by adopting data classification protocols like those of the UK and Australia. Awareness raising and rollout of best practices in Cybersecurity. Gov should include the development of broadband fiber rollout - broadband infrastructure as a flagship project under its infrastructure program. Gov should work closely with all stakeholders to effectively address major obstacles to cloud computing adoption, including the high rate of software piracy and concerns about security and privacy. Create regulatory sandboxes for policy experimentation. Establish unconventional partnerships to co-innovate on challenges like the skill gap. Policy Recommendation
- 30. The adoption of data privacy regulations has raised concerns about rigid regulations. These concerns could be addressed by adopting data classification protocols like those of the UK and Australia. Awareness raising and rollout of best practices in Cybersecurity. Gov should include the development of broadband fiber rollout - broadband infrastructure as a flagship project under its infrastructure program. Gov should work closely with all stakeholders to effectively address major obstacles to cloud computing adoption, including the high rate of software piracy and concerns about security and privacy. Create regulatory sandboxes for policy experimentation. Establish unconventional partnerships to co-innovate on challenges like the skill gap. Policy Recommendation
- 31. Policy Recommendation STRATEGY TECHNOLOGIES REGULATIONS PARTNERSHIP
- 32. Further References (forPolicyMakers): Link: https://www.youtube.com/watch?v=AuF8SE7zqk8 SIIA (2011), "Guide to Cloud Computing for Policy Makers", https://nusu.sharepoint.com/sites/GSPCloudComputing/Shared%20Documents/Reading%20materials/policy_cloud_2011%20(2).pdf LKYSPP & Microsoft, (2017), A Cloud for Doing Good: A Technology Revolution for All in ASEAN, retrieved from https://news.microsoft.com/en- ph/2017/10/16/cloud-computing-grow-asean-ph-cloud-grow-security-data-privacy/ The Economist, (2016), "Ascending Cloud: the adoption of Cloud Computing in five industries", retrieved from https://eiuperspectives.economist.com/sites/default/files/EIU_AscendingcloudMBP_PDF_1.pdf
- 33. References: • https://www.forbes.com/sites/suparnadutt/2016/11/21/indias-most-remote-villages-are-getting-better- healthcare-with-this-cloud-based-solution/#5282e6cf593b • https://neurosynaptic.com/remedi-telemedicine-solution/ • https://cio.economictimes.indiatimes.com/news/cloud-computing/7-ways-how-cloud-computing-is- shaping-healthcare-in-2019/68614849 • https://eiuperspectives.economist.com/sites/default/files/EIU_AscendingcloudMBP_PDF_1.pdf • https://www.bankinfosecurity.com/bangladesh-bank-heist-lessons-learned-a-9064 • https://www.forbes.com/sites/gilpress/2017/07/18/6-reasons-israel-became-a-cybersecurity- powerhouse-leading-the-82-billion-industry/#6093fe76420a • https://www.opengovasia.com/an-in-depth-look-at-govtechs-new-common-hosting-platform-for- singapore-government-websites/ • https://www.designsystem.gov.sg/onboarding/extensions/cwp/ • https://www.xtremax.com/works/case-study/content-website-platform • https://www.designsystem.gov.sg/about/
Editor's Notes
- #2: IMAGINE – you are using your personal computer to write Emails, to upload videos and your countless selfies, to do your group project ….but your computer space is FULLED! That’s the pain! And it’s so much time consuming to organize a meeting to do your group work; IMAGINE – you are a business owner. You need upgrade your software, cause technology changes so fast. For this, you should either invest your money and/or hire people to do this work; IMAGINE – you are a policy maker. You are so much tired of this endless bureocratic procedure, just to sign a paper or find some documents. No matter who you are, we all face similar problems! And today we are here to talk about a SOLUTION. It is ---- CLOUD COMPUTING.
- #3: Video: 1 min. "Cloud" - the collection of web servers and computers own by III party.
- #4: Some of you are familiar with it; Some of you may hear but don’t really know what it is. To start, I’d like to introduce this concept ---- XXXX It enables us to embrace Digital Rransformation through instant access to the world-class ICT services without making costly money. It’s like a CLOUD – make your work and life very LIGHT. Sounds magical? Let’s continue:
- #5: These are the main advantages of Cloud Computing: It reduces IT costs on investment. Basically, you pay ONLY for what you use. You can easily scale UP or down depending on computing needs; In terms of RISK: It reduces your Business & technical risks --- because you simply outsource to Cloud-providers, who are better equipped to manage these risks; It PROTECTS you from loss of data through their disaster recovery and ensures automatic software and security updates; The thing I love the most is Its FLEXIBILITY. This just made my group project so easy. You don’t need any physical contact. All are communicated, collaborated, editted and controlled online – in CLOUD! Simply saying, You can work from anywhere at any time > Productivity is boosted! Last but not the least, It offers UNLIMITTED computing power!! If there is one limitation, then it is the Sky.
- #6: Here are four models of Cloud: Public Cloud: service provider owned and managed. It’s shared accessed through the web. Private Cloud: privately owned and managed with restricted access (but Cloud can be externally hosted). It’s used for most gov agencies, also known as Central G-Gloud. Community Cloud (Singapore Ministry of Education's iCONnect system – an email and collaboration platform for the teaching profession. Hybrid Cloud is composed of two or more clouds. A model for data sharing within and beyond the government
- #7: As I have introduced you…Governments, Cities, Business, Banks, Health & Education institutes…they are all using it. Put it short – Everyone uses Cloud Computing!
- #8: Now let me pass the slides to Jacklyn, so she can help you dive into it, by providing concrete case practices:
- #10: https://www.opengovasia.com/an-in-depth-look-at-govtechs-new-common-hosting-platform-for-singapore-government-websites/ https://www.designsystem.gov.sg/onboarding/extensions/cwp/ https://www.xtremax.com/works/case-study/content-website-platform https://www.designsystem.gov.sg/about/
- #11: https://www.opengovasia.com/an-in-depth-look-at-govtechs-new-common-hosting-platform-for-singapore-government-websites/ https://www.designsystem.gov.sg/onboarding/extensions/cwp/ https://www.xtremax.com/works/case-study/content-website-platform https://www.designsystem.gov.sg/about/
- #12: https://www.parking.sg/
- #13: https://www.opengovasia.com/an-in-depth-look-at-govtechs-new-common-hosting-platform-for-singapore-government-websites/ https://www.designsystem.gov.sg/onboarding/extensions/cwp/ https://www.xtremax.com/works/case-study/content-website-platform https://www.designsystem.gov.sg/about/
- #14: What type of cloud?
- #16: https://e-estonia.com/estonia-to-open-the-worlds-first-data-embassy-in-luxembourg/ https://e-estonia.com/solutions/e-governance/government-cloud/ https://e-estonia.com/government-cloud-infrastructure-service/ (Kotka, Liiv, 2015)
- #17: https://e-estonia.com/estonia-to-open-the-worlds-first-data-embassy-in-luxembourg/ https://e-estonia.com/solutions/e-governance/government-cloud/ https://e-estonia.com/government-cloud-infrastructure-service/
- #18: https://www.opengovasia.com/an-in-depth-look-at-govtechs-new-common-hosting-platform-for-singapore-government-websites/ https://www.designsystem.gov.sg/onboarding/extensions/cwp/ https://www.xtremax.com/works/case-study/content-website-platform https://www.designsystem.gov.sg/about/
- #19: A lot of opportunities but there are risk factors to consider
- #20: Jenny’s Note: - Lack of awareness about the technology, data localization requirements, the cost and quality of broadbank infrastructure, privacy and cybersecurity concerns, and the lack of common cloud standards across countries.
- #21: Factors that drive Israel at the global cybersecurity research and practice
- #22: These factors enable an environment that turns risks into opportunities; much investment potential in cybersecurity companies
- #24: Now we are heading to the last section, that we would like to provide some Recommendation for Policy Makers:
- #25: In order to make your agent and/or community be Cloud-based, you need first define Information Communication Technology as your major strategic driver of development. You can establish a committee; Foster competition in the market; Engage local and global tech companies to your digital ecosystem; Certainly, you also need develop a pool of tech-equipped human capitals through promoting and training.
- #26: encourage investment on Cloud Computing. Leveraging Commercial Cloud to Accelerate Digital Transformation
- #27: comply
- #33: These are other references that you may find useful to watch and read, such as the report made by LKYSPP & Microsoft, the journal Economist… Today in short 20 min, we’ve done our best to cover the concept, advantages, case studies and risk management of Cloud Computing. We made this effort to help the government agencies to make informed decisions, that formulate and impact the lives of the new generation. Cloud Computing – is not about Future, but about NOW! I’d like to thank our amazing teammates: Galay, Faizah, Jacklyn! And thanks for all your attention!