Writing, editing and translation services - About CLS Communication

Agenda

About CLS Communication

Global presence – our international locations

Our company history

A comprehensive range of services

All your translation needs

All major industries, every major language

Your order at CLS

Your project manager

The quality circle

Your key benefits
| Presentation for Slideshare | JUBL | Nov 2012 3

About CLS Communication

 Market leader in language solutions in Switzerland and Canada
 Comprehensive provider of corporate language services for all major
industries
 Strong global presence with 600 specialised in-house employees
 International network of 3,000 qualified and certified external language
specialists
 Extensive client portfolio that includes more than 1,000 major companies
 ISO 9001:2008 quality certification


Global presence – our international locations

Copenhagen
Canada** London Frankfurt
Paris Switzerland* Beijing
New York Madrid Shanghai

Hong Kong

Singapore
Transparency,
Security, speed
Single workflow Standardized scalability
system processes

* Switzerland: Basel, Chiasso, Lausanne, Zurich
** Canada: Moncton, Montreal, Ottawa, Quebec, Toronto


Our company history

Company founded: Insourcing of language
Spin-off from Swiss Bank Founding of CLS services of Danske Bank
Corporation (today UBS) Frankfurt and CLS Asia and Plougmann &
and Zurich Financial Management Pacific (Singapore and Vingtoft (Denmark);
Services buyout Hong Kong) founding of CLS Beijing

1997 2002 2003 2004 2005 2006 2007 2009

Insourcing of language Insourcing of language Founding of CLS Investment by Zurmont
services of Swisscom, services of Banca del Shanghai; insourcing of Madison Private Equity;
Sunrise and the Gottardo and Lombard language services of acquisition of
Raiffeisen Group; Odier; acquisition of Swiss Re Scandinavian
founding of CLS Richard Gray Financial Translators (Denmark)
London and New Translations (RGFT) and Lexi-tech
York International (Canada)


A comprehensive range of services

WRITE EDIT TRANSLATE
CLS Premium
Marketing Specialist editing
Financial
CLS Business
Linguistic editing
Scientific Proofreading CLS Direct
Technical
CLS Machine Translation

ADD-ONS Desktop publishing, final proofs, translation certification

Readability services, terminology, business process analysis,
OTHER SERVICES interpreting, consulting

TECHNOLOGY CLS Argus, CLS Project Hub, systems integration, database
SERVICES hosting, translation memories, virtual data room (SmartRoom)

Project management

All your translation needs


All major language combinations

.... and many more.


Key writing services

Corporate Medical and
Investment writing Financial editing
copywriting technical writing

 Product brochures  Marketing material  Equity and fixed-  Scientific articles
 Sales aids  Case studies income research  Training manuals
 White papers  Client letters  Macroeconomic and  Marketing material
 Fund performance  Client magazines strategy reports  Clinical and
commentaries  Media articles  IPO/deal documents regulatory
 Market commentaries  Website copy documents
 RFPs  Ghostwriting  Product information
 Thought-leadership leaflets
pieces  Technical
documentation
 Case studies


Banking and finance translations

Legal and Sales, marketing &
General texts
specialist texts communication

 Investment, performance,  Annual reports  HR documents
fund and market reports  Media releases  Contracts
 Legal documents for mutual  Internal memos  Training documents
funds (prospectuses,  Brochures  Software applications
disclaimers and KIID  Websites  Online help
regulations)  Sales documents  Books
 Legal documents for  Product information
structured products  Presentations
 Specialist articles  User manuals
 Financing and wealth
management agreements
 Banking software


Consulting translations

Sales, marketing &
Consulting General texts
communication

 General terms and  Annual reports  HR documents
conditions  Media releases  Contracts
 Reports on advisory  Internal memos  Training documents
mandates  Brochures  Software applications
 Management letters  Websites  Online help
 Auditors' reports  Sales documents  Books
 Functional directives  Product information
 Tax legislation  Presentations
 Value added tax  User manuals
 Property laws
 IFRS
 Accounting reports


Engineering/ manufacturing translations

Engineering/ Sales, marketing &
Technical publications
manufacturing communication

 Mechanical engineering  Annual reports  Technical manuals
 Civil engineering  Media releases  Safety approval
 Metal processing  POS materials certificates
 Plastics technology  Websites  Instructions for use
 Electrical engineering  Brochures & catalogues  Labels
 Automation  Sales documents  Product catalogues
 Customer newsletters  Training documents
 Presentations
 Internal magazines
 HR documents
 Contracts


Insurance translations

Sales, marketing &
Insurance General texts
communication

 General conditions of  Annual reports  HR documents
insurance  Media releases  Contracts
 Proposals and business  Internal memos  Training documents
plans  Brochures  Software applications
 Claims forms and standard  Websites  Online help
claims processing letters  Sales documents  Books
 Insurance policies and  Product information
contracts  Presentations
 Affiliation contracts for  User manuals
collective foundations  Communication with
 Organisational regulations clients
and plan rules  Advertising campaigns
 Deeds of foundation
 Information on insured
persons
 Insurance certificates
 Descriptions of accident
 Medical reports
 Retirement plans

Telecommunication/ IT translations

Sales, Marketing &
Telecommunication/ IT General texts
Communication

 Instruction manuals  Annual reports  HR documents
 Product and service  Media releases  Contracts
descriptions  Internal memos  Training documents
 Product catalogues  Brochures  Software applications
 Product information sheets  Websites  Online help
 Legal documents (customer  Sales documents
contracts, licensing  Product information
agreements, collective  Presentations
agreements)  User manuals
 SMS/ MMS marketing texts


Your order at CLS

Project management | Workflow management

Auftrags-
Order Textanalyse
Text Übersetzung
Translation Auslieferung
Delivery Feedback
Feedback Invoicing
eingang
receipt analysis

Service Format Internal Delivery via Linguistic as To client
translator secure data well as address on
Source and Confidentiality
transfer service file
target or
Express (https) quality
language(s)
External
Translation Remedial
Desired partner
Memory action to be
delivery date
Translation taken in the
memory event of
negative
Terminology
feedback
Style
guidelines


Your project manager – central point of contact

Client

IT translator
Marketing EN translator
FR translator
ES reviewer

Products

JPN reviewer
Corporate CLS
communications project manager

Terminologist
Client Market organisations


The quality circle

CLS is committed to maintaining an effective, active quality management system
(QMS) according to ISO 9001 to

 consistently deliver products that meet Continuous
improvement
the requirements agreed with each Quality policy

customer
Management
 promote continuous improvement of the review QMS

CLS system, produts and services ISO 9001 Planning

 recruit and retain best talent with CLS as Controlling &
remedial action
an employer of choice Implementation


What you can expect from the CLS team

Process security Style guides
Dedicated PM Precise
Confidentiality Terminology databases
Lead translator Reliable
Efficient structure Reference docs
Personal KAM Adaptable
Modern technology Translation memories
Passionate


CLS Communication – your key benefits

You receive accurate, precise texts tailored to your target
audience.



Benefit from our services 24/7 – and no matter how tight your
deadline, we will meet it.



All your communication and language requirements are
taken care of by a single provider.



You gain direct access to our efficient and
professional teams of language experts.


All your sensitive data are fully protected and your
confidentiality is assured.



Take advantage of the latest technology to optimise
resources and benefit from high levels of efficiency.


Visit CLS Communication:
cls-communication.com
facebook.com/clscommunication
twitter.com/#!/clsnews


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