Code Blue - DevOps Days SCV
Download as PPTX, PDF0 likes276 views
The document discusses several topics related to effective communication, including high trust culture, alert fatigue in healthcare IT, precise language, physical spaces and distances in interactions, human factors that affect communication like territoriality, roles, time, environment and attitudes. It provides examples of concepts to consider for more effective communication and applying learnings to IT contexts.
Code Blue - DevOps Days SCV
- 10. High trust culture via @jezhumble
- 11. A common communications plan and interoperable communications processes and architectures. How can we apply these learnings to IT? Perhaps the Incident Command System can help
- 12. Alert Fatigue http://www.healthcareitnews.com/directory/alert-fatigue HEALTHCARE AND IT Struggle with ALERT FATIGUE
- 13. Precise language in our communication can reduce alert fatigue
- 14. Are all the different words we use in IT helping hurting our communications Infrastructure, droplet, vm, node, instance, compute engine, container, machine, box, server, metal, script, program, code, app, module, library………………
- 15. Effective Communication in physical spaces nursingpage.blogspot.com/2011/09/therapeutic-communication.html distance people prefer in interactions Four Distances 1. Intimate 2. Personal 3. Social 4. Public commons.wikimedia.org/wiki/File:Personal_Spaces_in_Proxemics.svg
- 16. “Can I give you a hug?” Yes! Thanks for asking first!
- 17. Human Factors affect communication http://nursingpage.blogspot.com/2011/09/therapeutic- communication.html 1. Territorial – concepts of space & things individuals consider theirs 2. Roles and relationships 3. Time – events that precede and follow interactions 4. Environment -comfort, safety = more effective communication 5. Attitudes