Combating the IT Monsters That Keep You Up at Night

Editor's Notes

• #2: Thanks I appreciate you joining today Hope not to take too much of your time And if we’re lucky, I’ll have helped you learned some interesting things for organization’s backup and continuity needs
• #3: The key question for this webinar topic – how does your choice of backup solution affect your ransomware situation
• #4: My own bias, but the scariest monster (not the biggest) Has to be when you’re in a panic and recovery doesn’t work! These impact your time professionally, personally
• #5: Although admittedly, it’s no picnic and getting tougher
• #6: Let’s revisit the ways data can be lost in Office 365. - Most data is lost due to user error, but malicious deletion, hackers, closing an account without capturing data, and unexpected inference from 3rd party software also causes data loss. As you can see here, a report from the Aberdeen group shows that 32% of companies have lost data in the cloud, and this number as likely only grown since this study concluded since cloud adoption is increasing. - Office 365 permanently deletes data from the Recycle Bin once the retention period is over – 14 to 30 days for exchange, and 186 days for OneDrive and SharePoint.
• #7: Love them, love their APIs They can be monsters sometimes Hurts us all – we have to break the news, you have bad backups
• #8: Ransomware is here to stay: $1B Government: 4000 attacks released daily Expected to continue and evolve We even have RaaS Talk about board level conversation and how it is causing CIOs and CSOs to think a lot more about backup Plug the eBook
• #9: They don’t just ask for tiny amounts of money; it can be impactful
• #10: The biggest monster of all Not just about ransomware Can put us out of business, or at least out of a job
• #11: Key messages:
• #14: Mention ransomware regarding will it recover
• #19: You have a few different ways of implementing it Ultimately, they trade off cost and downtime
• #21: Complexity can lead to…
• #23: Ransomware targets Windows predominantly Many folks that were hit by ransomware had their backups impacted as well This is because many incumbent backup solutions are also Windows based The new approach is a hardened, locked down, purpose-built backup appliance (often one that is a hybrid cloud appliance)
• #25: Not all doom and gloom Backup solutions can play a bigger part in your anti-ransomware strategy than you might have thought We’ll cover these in detail later
• #26: Obviously, testing helps But it’s painful and arduous Automation around this is becoming more prevalent There are some nuances to it
• #28: You’re not resilient unless the complete application works for the end users.
• #29: Using functionality from Unitrends to display some of this
• #34: Backup vendors have access to a lot of information that can be put to use
• #36: Key messages:
• #39: And that’s where our idea of all-in-one enterprise backup and continuity comes into play. I like to talk about these from an old world / new world perspective because some of the traditional ways of handling things can have a few extra challenges. So we want to highlight how we’re different. For example, most solutions today require you to pull together multiple vendors, which adds finger pointing, more setup and a lot of manual tuning to get things just right. Sometimes that can mean you’re using more products to get the capabilities that you really need. Additionally, with Windows being the OS used for most backup vendors today, the threat of Ransomware impacting all your backups becomes much higher. Backup should be your insurance policy. You don’t want to have to fight the same fires with your backups that you do in production. And ultimately, the old world concept makes it very difficult to support with high customer satisfaction, which hurts confidence. Contrast that with where we think we play in the New World and the all-in-one approach. One vendor Really quick setup and no manual tuning needed because everything is preintegrated. Really broad capabilities cover you locally, at second sites and in the cloud, with some really advanced automation for recovery that we call recovery assurance. We’ll talk about that more in a bit. And our solutions are hardened, locked-down, Linux appliances that aren’t as susceptible to attacks as the Windows vendors And finally….we’ve had a 98% customer satisfaction rating for years. It’s just one support call. [note: you want to read this slide a bit…normally not good practice, but it is key to set the stage about old vs. new world in order to differentiate]
• #40: When you look at backup and DR on the left side, you might have different vendors and products all the way through the stack. And the stack is more complex now with so many people leveraging cloud-based solutions for offsite backup and failover. We bring it all together in a single vendor and interface. The hardware and software comes fully loaded in our Recovery Series appliances and it can optionally integrate with the Unitrends Cloud for offsite storage, long-term compliance and even full failover. That Recovery Assurance piece at the top is pretty unique too. It means we’ll actually do automated testing of your DR plan every month and send you a report of how we did. You don’t have to lift a finger. Which is a big part of how we prove we can legitimately provide a 1-hour SLA in our cloud. That pretty much how we deliver the benefits on the left side there.
• #41: We support a number of cloud options, including AWS, Azure and even Google. However, we also have our own purpose-built cloud for long-term retention and full DRaaS Not saying that AWS and Azure are bad, but there can be big limitations with respect to getting any type of SLA for recovery. Getting bulk data in and out can also be a challenge. They have services for this, but you have to hope your vendor supports these properly. So you’re back to the whole finger-pointing situation again. And of course, they aren’t going to act as a partner when it comes to setting up and fulfilling a DR strategy. In the Unitrends Cloud, you’re back to a single vendor, single interface, since support call. We cover both physical Windows and virtual machines running in VMware and Hyper-V We have full recovery assurance, meaning we’ll actually automate testing and prove it all works. And we back that with a real SLA – not a promise. We give you something in writing. Of course, we also have a great service for bulk seeding data in and coming back out from the cloud.
• #42: Plus our support is 24x7 as a standard offering. We don’t have a lower level of support. And it’s all 100% US based and co-located with our R&D team to give us the best chance of fixing issues fast. That’s very different than what you see in the old world where a lot of vendors still live.
• #47: Here’s how you learn more with us You can also access the blog