Combined usage guide (1)
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This document provides a usage guide for HDFC Bank credit cards. It details how to take care of the card, use the card for purchases and cash withdrawals, pay credit card bills through various methods including net banking, and describes common product features such as rewards programs, interest-free periods, and lost card protection. The guide aims to help customers make full use of their HDFC Bank credit card.
Combined usage guide (1)
- 1. USAGE GUIDE HDFC Bank Credit CardsUsageGuide (Applicablefor Titanium,Platinum Plus, Signature, World, Titanium Edge, MoneyBack,Solitaire, Teacher's Platinum, Superia, Doctor’s Superia, ALLMILES Card) We understand your world
- 2. HDFC BANK CREDIT CARD Dear Esteemed Customer, Welcome to the world of privilege par excellence.At HDFC Bank, it is our endeavour to understand the changing world and create solutionssuitable to it. HDFC Bank Credit Card is one such solution. This unique card possesses the convenience and privileges that suit the lifestyle you are accustomed to. We trust that you will enjoy the many exclusive offerings of this card. HDFC Bank Credit Card comes to you with a host of benefits. Please take a few minutes to familiarize yourself with it. Do skim through the usage guide to make full use of this card. Wishing you many safe and memorable moments with the HDFC Bank Credit Card. Yours sincerely, Parag Rao Business Head - Cardpayment Products & Merchant Acquiring Services Contents 1. TakingCare Of YourCard 2 2. UsingYourCard 4 3. PayingYourCredit Card Bills 6 4. Net Banking 7 5. Common Product Features 8 6. PhoneBanking No 12 1
- 3. HDFC BANK CREDIT CARD TAKING CARE OF YOUR CARD 1. Before signing or using your card, please make sure that you read the 'Cardmember Agreement'. This will help you understand your card better and make the best use of it Please refer HDFC Bank website for more details. 2. Please make sure that you do not bend or expose your card to Electronic devices,gadgets or sunlight. Alsomake sure that you do not scratch your card's magnetic strip and the chip or expose it to magnets and magnetic fields such as handbag clasps, TV sets, speakers, etc. 3. This card is for your exclusive use. Do not surrender your card to anyone even if they claim to represent the Bank. 4. Do not disclose your Personal ldentification Number (PIN) to anyone. Once you receive your PIN through mail, memorise it and destroy it as soon as possible. We recommend that you change your PIN to a number of your choice at any one of our ATMs, at the earliest 5. Always carry the telephone numbers of our 24-Hour Customer Call Centres, in case of an emergency. 6. To replaceor terminate your HDFC Bank Credit Card, please send a written request to The Manager – Customer Services, HDFC Bank Cards Division along with your destroyed Credit Card. Please destroy by cutting the card diagonally at least once through the magneticstrip. 7. Please quote your 16-digit card number in all your letters to us. You can address them to The Manager-Customer Services, HDFC Bank Credit Cards Division, P.O. Box No: 8654, Thiruvanmiyur P.O., Chennai 600 041. 2
- 4. HDFC BANK CREDIT CARD 3 Secured Online Transactions A.Authentication using Verified by VISAI MasterCard SecureCode Verified by VisaI MasterCard SecureCode is a service from Visa MasterCard with HDFC Bank that lets you shop online securely How to registerforVerified by VISAI MasterCard SecureCode 1. Visit www.hdfcbank.com 2. Select Verified by Visa I MasterCard SecureCode,click on "Register" 3. Click on New User Register on Netsafe page 4. Enter Card number & Expiry date 5. Enter Date of birth,CVV2 OR Credit Card ATM Pin and registered mobile number & registered email id 6. OTP (one time password) will be sent to your registered mobile number & registered email id, 7. Do not close the page, check your mobile or email id for the OTP and enter the OTP 8. Create a permanent password of 6-10 Characters (eg. ABC 123) Remember your password and use it for onlinetransactions B.Authentication Using One Time Password (OTP) Transacting online using HDFC Bank Credit Card is now more convenient usingOTP Checkout option. OTP Checkout is an easy and secure online payment service from HDFC Bank that enhances the security of online purchase that you Make.. How to complete an Onlinetransaction? 1. Select the products/services on merchant website,enter your card details and proceed to check out page 2. On the secure page there are two options to authenticate A. Verified by Visa/MasterCard SecureCode password,enter your permanent password (eg. ABC123) B. One Time Password (OTP)-click on generate OTP, OTP will be sent to your registered mobile number. Enter the OTP on the secure page and complete the transaction
- 5. HDFC BANK CREDIT CARD 4 i. Select OTP option and click on Generate OTP ii. OTP will be sent to your registered mobile number iii. Enter the OTP on the secure page and complete the transaction Smartbuy Exclusive to HDFC Bank customers, Smartbuy is an online portal that offers you an extensive range of products and round-the-year deals. You just won't feel the need to shop anywhere else. Features: • Great Deals I offers available through your Credit card • Book your Travel tickets I hotels I holidays • Great deals on Online Shopping • Pay your utility bill For Non-stop deals visit www.smartbuy.hdfcbank.com right away. USING YOUR CARD 1. The chargeslip generated contains the amount that will be billed to your card. if you wish to leave a tip or any extra charge, you can do so, on the same chargeslip. 2. Please check and confirm that the details filled i n the chargeslip are correct and that it is totalled to prevent any alteration. 3. Never sign an incomplete chargeslip. Make sure that your card is always in your presence during the transaction. Sign in the space provided on the chargeslip or on the bill (in some cases). 4. Your signature on the chargeslip must match the signature on the reverse of your card. 5. After signing, the merchant will give you a copy of the bill(s) and the chargeslip. Re-check the amounts and do not forget to collect your card before leavingthe Merchant Establishment. 6. Remember to retain the bill and check the amount in the chargeslip against the amounts mentioned in your card billing statement. 7. If you suspect any fraud, contact us at our 24-Hour Customer Call Centre immediately.
- 6. HDFC BANK CREDIT CARD 5 8. If your card is an International enabled card, the card can be used in India and around the world,except for foreign currency transactions in India, Nepal and Bhutan.If you make any transactions outside India, it should be inaccordance with the Exchange Control Regulations of the Reserve Bank of India. If you violate any of these regulations, you will be liable for action under the Foreign Exchange Management Act of 1999 (FEMA). 9. If your card is an International disabled card, your card can only be used in India. All International transactions - POS, E-corn & ATM will be blocked. 10. Your Credit Limit is the total limit assigned to your Card Account for usage, including the usage of Add-on Cards, if any. 11. While making the payment of your statement balance, please ensure that the clear funds are credited to HDFC Bank Card Account on or before the Payment Due Date. Terms used in the Monthly Statement Cardmember's Name and Number: Your name as it appears on the Card Along with your exclusive 16-digit Credit Card number. Statement Date: The date on which your monthly statement was generated. Payment Due Date: The date by which payment needs to be received by the Bank. Purchase and Debits: This is the sum total of all retail/cash transactions incurred by you during your statement period. This is also includes the fees. Finance Charges: This is the charge that is applicable to Cash Advances and Revolving Credit Facility. Payments/Credits: These are the details of payments made by you/creditsreceived during the month prior to the statement date. Minimum Amount Due: This indicates the minimum payment amount that you need to make on your Card Account. The Minimum Amount Due is calculated at 5% of your total dues with a minimum payment criterion of Rs. 200. Please note that you have the option to pay any amount higher than the minimum amount up to an amount equal to total dues. it also includes the amount in excess of the Credit Limit in case of over limit accounts and amount past due if any.
- 7. HDFC BANK CREDIT CARD 6 Credit Limit: This is the maximum amount that you can avail on your Credit Card Account. Available Credit Limit: This is the amount available for purchases as on statement date. Available Cash Limit: This is the amount available for cash withdrawal as on statement date. Transaction Details: All purchases that have taken place inIndia and abroad are listed in this section. It covers the date on which the transaction took place, the name/reference of the Merchant Establishment, the city in which the transaction took place and the transaction amount. The statement will also show the currency in which the transaction took place incase of a transaction done in foreign currency. Please check your chargeslips against the amounts appearing in your statement and report any discrepancies immediately to us. Opening Balance: This refers to the amount, which has been carried forward from the previous months. PAYING YOUR CREDIT CARD BILLS For HDFC Bank Account Holders: NetBanking: Register yourself for the HDFC Bank NetBanking Facility and make Credit Card payments online. ATM Funds Transfer: You can transfer funds from your Savings / Current Account to your Credit Card Account, Standing Instructions: You can submit a written instruction to automatically debit a pre-determined portion of your monthly outstanding from your Savings/Current Account to your Credit Card Account. Mobile App: Login to HDFC Bank App using your Customer ID. Choose credit card payment and pay using your HDFC Bank savings account. For All Customers: Drop Box Option: You can make your Credit Card payment by cheque, quoting your 16-digit Credit Card Number, and drop the cheque at any of our drop boxes in your city.
- 8. HDFC BANK CREDIT CARD NetBanking - Registration and Features If you are an existing HDFC Bank account holder and have already registered for NetBanking then you can register for the Online Credit Card service Steps to Register for NetBanking Step 1: Login into NetBanking with your Customer ID and password Step 2: Click on "Credit Cards" Tab Step 3: Click on the "Register New Card" link on the left hand side. Step 4: Enter your Credit Card number, expiry date and ATM PIN and click on "Submit" If you do not hold a HDFC Bank account, you can still register yourself for NetBanking, using your credit card ATM PIN through a separate section in the NetBanking login page. Features Enquiry • View your account information • View your unbilled transactions • View your Credit Card Statements (up to 6 months) Request • International enable I disable • Modify international limit Credit Card • ATM PIN Duplicate statement • Loan Details • Credit Card Limit Enhancement (LE)(Only for HDFC Bank account holders) • Card upgrade with LE (Only for HDFC Bank account holders) • Dial an EMI (Only for HDFC Bank account holders) • Cash on Call (Only for HDFC Bank account holders) • Personal loan on Credit Card (Only for HDFC Bank account holders) • Transfer Card registration. • Credit Card Hotlisting Payments • Credit Card Payments (Only for HDFC Bank account holders) • Autopay Register/De-register (Only for HDFC Bank account holders) • Register New Card • De-register Card • Redeem Reward Points Reward points validity • Reward points are valid only for 2 years from the date of accumulation. • ex:- if you have received reward points in the month of May 2015, then same will expire in May 2017. 7
- 9. HDFC BANK CREDIT CARD Petrol Surcharge Waiver Superia, Doctors Superia - Fuel Surcharge Waiver capped at Rs.500 every billing cycle (ST applicable). Platinum,Platinum Edge,Titanium Edge, Titanium, Signature, World - Fuel Surcharge Waiver capped at Rs.250 every billingcycle (ST applicable). Other cards - Refer respective Product guide Interest-Free Credit Period* Enjoy up to 50 days interest-free credit on your purchases. *Subject to Termsand Conditions of the 'CardmemberAgreement'. Zero Lost Card Liability Incaseyou lose your card, please do not panic. The first thing to do is, call us at any of our 24-Hour Customer Call Centres and report the loss. We will immediately block all transactions on your card and deliver a new card at a nominal charge. Any fraudulent transaction after reporting the loss will be covered. Kindly make sure to file an FIR for the LosVStolen Card at the nearest police station and send us the acknowledgement copy, along with a written confirmation to: The Manager - Customer Services, HDFC Bank Credit Cards Division, P.O. Box No. 8654, Thiruvanmiyur P.O., Chennai - 600 041. If you happen to recover the card after having reported it lost, please do not use it. Cut it into 4 pieces, with at least once through the magnetic strip and chip, and return it to us with a letter. Cash at your Fingertips In a situation where you need cash, just step into any one of our ATMs or member ATMs and withdraw cash up to 40% of your Credit Limit at a very nominal charge (please refer to the Schedule of Charges enclosed with this card usage guide). Cards for your Entire Family Being a Primary HDFC Bank Credit Cardholder, you can avail up to 3 Add-on HDFC Bank Credit Cards for your spouse, parents, siblings, son and/or daughter (over 18 years). 8
- 10. HDFC BANK CREDIT CARD 9 TITANIUM Exclusive Rewards Program* Enjoy the benefits of our Unique Rewards Programme. Earn 2 Reward Points for every Rs. 150 spent on your HDFC Bank Titanium MasterCard Credit Card. For incremental spends above Rs. 35,000 in a Statement cycle earn 50% more Reward Points i.e. 3 Reward Points per Rs. 150. You can accumulate the Reward Points and redeem them at a later date, for exciting gifts and offers. *Cash Advance and other fees and charges do not qualify for Reward Points. PLATINUM PLUS Exclusive Rewards Program* Enjoy the benefits of our Unique Rewards Programme. Earn 2 Reward Points for every Rs. 150 spent on your HDFC Bank Platinum Plus Credit Card. For incremental spends above Rs. 50,000 in a Statement cycle earn 50% more Reward Points i.e. 3 Reward Points per Rs. 150. You can accumulate the Reward Points and redeem them at a later date, for exciting gifts and others *Cash advance, non-retail spends and fee & charges do not qualify for Reward Points. TEACHER'S PLATINUM Exclusive Rewards Program* Enjoy the benefit of our unique Teacher's Platinum Rewards Program. Earn 2 Reward Points on every Rs. 150 spent on your card, and get many more benefitsas below: 1 Weekend Bonanza - Earn 3 times the Reward Points on every Rs.150 spent on weekends i.e. 6 Reward Points per Rs.150. (Weekend includes Saturday & Sunday) 2 Teacher's Day Special - Earn 500 Reward Points on Teacher's Day (Sept. 5th) everyyear as a special gift. *CashAdvance and other lees and charges do not qua lify for Reward Points.
- 11. HDFC BANK CREDIT CARD 10 10 WORLD MASTER PRODUCT FEATURES World Access No longer will airport transfer wear you. Your HDFC Bank World MasterCard Credit Card offers youPriorityPass membership*.It allows you preferentialaccessto over 600 airport VIP lounges aroundthe world.Lounge charges** are extra and may vary fromloungeto lounge. * PriorityPass annualmembership charges - Rs.500+ taxes ** Loungeaccess chargesupto$27 will beapplicableperperson per visit http://www.prioritypass.com Signature Rewards Allyourswith a powerful Rewards Program Earn 2 Reward Points for every Rs.150spentonyourcard and 50% more Reward Points (i.e total 3 Reward Points) for every Rs.150 spent above Rs. 75,000 perstatement cycle*. Experiencethe power of the HDFC Bank VisaSignature Credit Card. Experience thedelight. EXCLUSIVEBENEFITSOF HDFC BANKTITANIUMEDGE CREDIT CARD I PLATINUMEDGE CREDIT CARD Edge Rewards Enjoy spending on your HDFC Bank Titanium Edge Credit Card I Platinum Edge Credit Card with 2 Reward Points for every Rs. 150 spent. (100 Reward Points = Rs.40) Youcan also redeem your Reward Points for exciting gifts and Airmiles from an exclusive Rewards Catalogue, at the applicable redemption rate. Please note only retail purchases qualify for Reward Points. Cash Advance,fees and other charges do not qualify for Reward Points.Transaction amount less than Rs.150 will notearn Reward Points. Power Dining Your HDFC Bank Titanium Edge Credit Card I Platinum Edge Credit Card gives more reasons to dine out... Enjoy 50% more Reward Points* on all your Dining spends. *50% More Reward Points are offered to the Cardholders only on those transactions which are classified under the 'Restaurant' Merchant Category Code (MCC) as defined by VISA MasterCard. Restaurants within Hotels, Shopping malls and departmental Stores will not qualify tor 50% More Reward Points as they are not classified under 'Restaurant' Merchant category Code (MCC).
- 12. HDFC BANK CREDIT CARD 11 11 MoneyBack Card Enjoy spending on your HDFC Bank MoneyBack Credit Card with 2 Reward Points for every Rs. 150 spent. Redeem Reward points against Credit Card outstanding (100 Reward Points = Rs. 40) You can also redeem your Reward Points for exciting gifts and Airmiles from an exclusive Rewards Catalogue, at the applicable redemption rate. Please note only retail purchases qualify for Reward Points. Cash Advance, fees and other charges do not qualify for Reward Points. Transaction amount less than Rs.150 will not earn Reward Points. Online spends Enjoy 3 times Reward points ( 6 points per Rs.150) on all your Online spends. SOLITAIRE LIFESTYLE REWARDS Solitaire Shopping Benefits: Earn Shoppers Stopvoucher worth Rs. 1000 ontotal spends of Rs. 75,000 within 6months.** ••You are eligible for onevoucher every 6 months onspends of Rs. 75,000within that 6 months period only. The voucher will be dispatched to your registered mailing address within 30 days from thetime you reachthe specified expenditure mark. Solitaire Lifestyle Reward Points: Earn 3 RewardPoints onevery Rs. 150spent on your card. Get 50% moreRewardPoints onDining& Groceryspends.* Redeem your reward points for exciting gifts from an exclusive rewards catalogue or against air miles /air vouchers of leading domestics Airlines, attheapplicable redemption rate. • 50% More Reward Points are offered only on transactions classified under the 'Restaurant'/'Grocery' Merchant Category Code (MCC) as defined by VISA/MasterCard. Transactions at grocery outlets and restaurants(within Hotels, Shopping Malls and Departmental Stores)will not qualifyfor the same. Only retail purchases qualify for Reward Points. Transaction amount lessthan Rs. 150will not earn Reward Points. SUPERIA TRAVEL CLUB BENEFITS 1. International Miles - Enjoy RewardPoints redemption against over 20 international airlines through KrisFlyer - Singapore Airline's Frequent Flyer Program. 2. India Miles - Enjoy Reward Points redemption against Jet Airways, and Air India. What's more, you can also redeemyour Reward Points against Air Vouchers of other leading domestic airlines.
- 13. 12 12 HDFC BANK CREDIT CARD Complimentary PriorityPass Membership Your HDFC Bank Superia Credit Card offers you complimentary Priority Pass membership", which allows you preferential access# to more than 600 airport lounges around the world, no matter which airline or class you are flying. It offers you well deserved rest, refreshments, and use of facilities like phones, fax, internet access, and conference rooms. You will surely find it useful to relieve travel fatigue and escape airport chaos. *Priority Pass membership worth $99 per annum is complimentary. #A usagefee of up to $27 per person per visit (Including any accompanying guest) will be charged to the Card Account. The above fee is indicative and usage charges may vary from lounge to lounge. Please visit www.prioritypass.com for more details. *Priority pass is issued on request. Superia Rewards Enjoy spending on your HDFC Bank Doctor's Superia Credit Card with 3 Reward Points for every Rs. 150 spent. You can accumulate Reward Points and redeem them at a later date against Airmiles on more than 20 international airlines or against all the major domestic airlines. (100 Reward Points = 70Airmiles/Rs. 70 Air Vouchers) You can also redeem your Reward Points for exciting gifts from an exclusive rewards catalogue, at the applicable redemption rate. Please visit www.hdfcbank.com for further details. Please note onlyretail purchases qualify for Reward Points. Cash Advance, fees, and other charges donot qualify for Reward Points. Transactionamount less than Rs. 150 will not earn Reward Points. Power Dining Your HDFC Bank Doctor's Superia Credit Card gives you more reasons to dine out. Enjoy 50% more Reward Points* on all your Dining spends. Now every meal, be it a business lunch or dinner with family, will be more rewarding. • 50% More Reward Points are offered to the Cardholders only onthose transactions which are classified under the 'Restaurant' MerchantCategory Code (MCC) as defined by Visa I MasterCard. Restaurants within Hotels, Shopping malls and Departmental Stores will not quality for 50% MoreReward Points as they arenot classified under 'Restaurant' Merchant categoryCode (MCC) Concierge Services Your HDFC Bank Superia Signature Credit Card offers your access to 24x7 VISA Signature Concierge Services through the VISA Signature Customer centre (VSCC) in arranging everything and anything from dinner reservations, chauffeurs and taxis, theatre tickets, gifts and just about anything you can think of.
- 14. 13 13 HDFC BANK CREDIT CARD ALLMILES Card Enjoy spending on your HDFC Bank ALLMILES Credit Card with 3 Reward Points for every Rs. 150 spent. You can accumulate Reward Points and redeem them at a later date against Air Miles on more than 20 international airlines or against all the major domestic airlines. (100 Reward Points = 75 Air Miles/Rs. 75 Air Vouchers) Also enjoy access to an exclusive website for ALLMILES cardholders at www.hdfcbankallmiles.com. Contact HDFC Bank AllMiles Travel Concierge on 1860-425-1188 for queries related to voucher redemption. You can redeem your Reward Points for exciting gifts from an exclusive rewards catalogue, at the applicable redemption rate. Please visit www.hdfcbank.com for further details. Please note only retail purchases qualify for Reward Points. Cash Advance, fees and other charges do not qualify for Reward Points. Transaction amount less than Rs. 150 will not earn Reward Points. Earn More on Travel Your HDFC Bank ALLMILES Credit Card gives you more reasons to Travel. Enjoy 3 times Reward Points* on all your spends on Air Tickets / Travel booking / ALLMILES website. *3 times Reward Points is offered to the Cardholders only on those transactions which are classified under the 'Air/Travel' Merchant Category Code (MCC) as defined by Visa / MasterCard. Complimentary PriorityPass Membership Your HDFC Bank ALLMILES Credit Card offers you complimentary* Priority Pass membership", which allows you preferential access# to more than 600 airport lounges around the world, no matter which airline or class you are flying. It offers you well deserved rest, refreshments, and use of facilities like phones, fax, internet access, and conference rooms. You will surely find it useful to relieve travel fatigue and escape airport chaos. *Priority Pass membership worth $99 per annum is complimentary .#A usage fee of up to $27 per person per visit (Including any accompany in guest) will be charged to the Card Account. The above fee is indicative and usage charges may vary from lounge to lounge. Please visit www.prioritypass.com for more details. *Priority pass is issued on request. Please visit www.hdfcbank.com for Priority pass membership form
- 15. 14 14 HDFC BANK CREDIT CARD PhoneBanking Numbers Ahmedabad I Bengaluru I Chennai I Delhi & NCR I Hyderabad I Kolkata I Mumbai I Pune - 6160 6161 ChandigarhI Kochi I IndoreI JaipurI Lucknow - 6160616 Andhra Pradesh 99494 93333 Uttar Pradesh / Assam 99571 93333 Uttarakhand : 99359 03333 Gujarat Haryana 98982 71111 West Bengal I Sikkim I 99962 43333 Andaman & Nicobar : 98310 73333 Karnataka 99458 63333 Bihar I Jharkhand I Kerala 98956 63333 Madhya Pradesh / Chhattisgarh : 98936 03333 Maharashtra (except Mumbai) Patna 1860 266 6161 Jammu & Kashmir / Himachal Pradesh (Toll-free from BSNL land line) : 1800 180 4333 Meghalaya I Tripura I and Goa Orissa Punjab Rajasthan Tamil Nadu / Pondicherry 98906 03333 Nagaland I Mizoram I 99379 03333 Arunachal Pradesh I 98153 31111 Manipur 98750 03333 (Toll-free from BSNL land line) : 1800 345 3333 98406 73333 TOLL-FREE NUMBER: 1800-425-4332 Agra I Aimer I Allahabad I Aurangabad I Bareily I Bhubaneshwar I Bokaro I Cuttack I Dhanbad I Dehradun I Erode I Goa I Guwahati I Hissar I Jammu & Srinagar I Jamshedpur I Jhansi I Jodhpur I Karnal I Kanpur I Madurai I Mangalore I Mapusa I Margao I Mathura I Meerut I Moradabad I Muzaffarpur I Mysore I Nagpur I Nasik I Pali I Panjim I Patiala I Ponda I Rajkot I Ranchi I Rourkela I Salem I Sangli I Shimla I Siliguri I Silvassa I Surat I Trichy I Udaipur I Varanasi I Vasco e-mail: customerservices.cards@hdfcbank.com website: www.hdfcbank.com Postal Address of HDFC Bank: The Manager - Customer Services, HDFC Bank Credit Cards Division, P.O. Box No. 8654, Thiruvanmiyur P.O., Chennai - 600 041.