Communicating effectively
- 1. How To Communicate Effectively
- 2. We all have natural communicative tendencies... I hope to show you the different styles and help you to become a more effective, assertive communicator. The different communication styles are: - Aggressive Passive Passive aggressive Assertive
- 3. Aggressive ● Quick to defend ● Abusive ● Low frustration tolerance ● Intimidating ● Interrupts ● Feels alone and alienates themselves Think “I'm right you're wrong”
- 4. Passive ● Do not speak up for themselves ● Apologetic ● Avoid eye contact ● Avoid conflict ● May feel alone and resentful The person who “always lets others make the decisions”
- 5. Passive Aggressive ● Will let their feelings be known without being direct ● Sarcastic ● Manipulative ● Appear one way but mean another ● Often feel powerless and resentful Think "Silent Treatment" or the infamous "I'm fine".
- 6. Assertive ● Clear in telling people how they feel ● Respects others ● Good eye contact ● Calm ● Able to maintain healthy relationships ● Generally feel well connected and have high self esteem
- 7. Becoming more assertive ● Be honest with yourself about what you want ● Don't expect people to read your mind ● Know when to give and take ● Learn to say no
- 8. "The way we communicate with others and with ourselves ultimately determines the quality of our lives." -- Anthony Robbins