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FREE EBOOK:
CommunicationSkills365.info
communication skills
2021
2
Useful materials to improve your career:
+ CommunicationSkills365.info/free-ebook-54-secrets-to-become-a-super-
communicator
+ ManagementSkills88.info/free-ebook-86-tips-to-become-a-great-manager
CommunicationSkills365.info
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Tag: communication skills 2021, tips to improve communication skills, communication skills
examples, mistakes in communication
1. Learn to listen
This is advice given in theatre and
improvisation classes. If we expect
you to react properly to what is said
to you, then you have to give it the
correct attention. The hard part is to
be able to both focus both on
listening and preparing your answer.
If you don’t want to forget an idea
you just thought about when
listening, you can ask for a moment,
write it down quickly and focus
back on your interlocutor. It can
only lead to a healthier discussion.
CommunicationSkills365.info 3
Related post: CommunicationSkills365.info/13-tips-to-improve-your-listening-skills-for-
better-communication
communication skills 2021
2. You have to over-communicate just to communicate.
In 1990, a graduate student at Stanford University
was able to prove that presenters overestimate
how much listeners understand. In a study that
become known as “the tappers and the listeners,”
one set of participants was asked to tap the
melody of 120 famous songs. The other
participants were asked to guess what song was
being tapped.
Tappers estimated that 50 percent of the songs
tapped would be correctly identified. In reality,
only 2.5 percent of songs were correctly
identified. This study shows that it is important to
communicate clearly, and to over-communicate
when sharing new ideas. As this study indicates, it
is likely that the audience will fail to absorb as
much as you expect.
4CommunicationSkills365.info
communication skills 2021
3. Avoid relying on visual aids.
Steve Jobs instituted a rule at Apple
that banned all PowerPoint
presentations. Similarly, Sheryl
Sandberg instituted a PowerPoint ban
at Facebook. Both leaders realized
that PowerPoint presentations can
hinder rather than help
communication.
Be prepared to use words, compelling
storytelling and nonverbal cues to
communicate your point with the
audience. Avoid using visual aids
unless absolutely necessary.
CommunicationSkills365.info 5
communication skills 2021
4. Put Yourself in Other People’s Shoes
Just imagine for a second that what
is said to someone is said to you
instead. How would you react? How
would you feel in a certain
situation? Understanding — or at
least paying attention to — what
your teammates can feel will help
you at work everyday. This is called
empathy, and I believe it’s
extremely useful when working in a
team.
6CommunicationSkills365.info
communication skills 2021
5. Try Humility
We humans have a bad habit of trying to
shine in the presence of others. Doesn’t it
feel nice to be recognized by your peers?
To make everyone laugh at your jokes? To
appear like an irreplaceable piece in the
team? Certainly.
I want, however, to emphasize the
problem with this particular character
trait. To me, it creates an environment
where everyone tries to accentuate his
own success, whereas what really matters
is the success of the team.
7CommunicationSkills365.info
communication skills 2021
communication skills 2021
6. Ask for honest feedback
As with most leadership skills,
receiving honest feedback from
peers, managers and members
of your team is critical to
becoming a better
communicator. If you regularly
solicit feedback, others will
help you to discover areas for
improvement that you might
have otherwise overlooked.
CommunicationSkills365.info 8
communication skills 2021
communication skills 2021
7. Engage the audience in discussion.
Regardless of how compelling the
speaker is, all audiences have limited
attention spans. To become a more
effective communicator, make
presentations and discussions
interactive.
Ask the audience a question,
encourage people to call out their
thoughts during a brainstorming
session or at the very least ask
hypothetical questions to stimulate the
audience.
9
Related post: CommunicationSkills365.info/14-ways-to-engage-your-audience-during-
an-important-meeting
CommunicationSkills365.info
communication skills 2021
communication skills 2021
8. Don’t Write, Talk
You probably can resolve issues
over a written discussion, but
how much time would you have
wasted? Muster your courage,
pick up your phone — or get up
— and talk to people.
Sure, you really don’t want to
disturb programmers every other
5 minutes. If the issue at hand is
not really urgent, you can still
write a note so you won’t forget
your idea.
CommunicationSkills365.info 10
communication skills 2021
9. Accept the Fear
Do you fear to speak in public and
do presentations? Who doesn’t?
Instead of thinking of as an
unpleasant chore, try to consider it
an opportunity to engage with
people and share your knowledge.
Anyway, focusing on your fears
can only make them worse. Focus
instead on what you have to say,
and how important it is for your
audience to know about it. How it
can help them in their daily
programmer life.
11CommunicationSkills365.info
communication skills 2021
10. Start and end with key points.
Think back to the “tappers and
listeners” study mentioned earlier. Clear
communication is of paramount
importance. To ensure that the audience
understands the key takeaways from a
presentation, reiterate key points at the
start and finish. This can also be
accomplished by providing attendees
with a one-pager that includes key
points the audience should consider
throughout the presentation.
CommunicationSkills365.info 12
communication skills 2021
11. Use the PIP approach.
A common framework used by business
experts like those at McKinsey is the
purpose, importance, preview (PIP)
approach to presentation introductions.
Following this approach, the speaker first
states the purpose of the presentation, and
then shares why presentation is important
by reviewing implications and possible
outcomes.
Finally, the presenter gives a preview of
the topics that will be discussed. This
framework is a useful way to get
audiences excited about the presentation,
helping them to focus on your message
and on key takeaways.
13CommunicationSkills365.info
communication skills 2021
12. Get to know your audience.
To communicate effectively, it is
important to get to know your
audience first. Each audience is
different, and will have different
preferences and cultural norms
that should be considered when
communicating. A good way to
understand expectations is to ask
members of the audience for
examples of good communicators
within the organization.
CommunicationSkills365.info 14
communication skills 2021
13. Focus on earning respect instead of laughs.
It can be tempting to communicate
with others in a lighthearted way;
after all, this can be a good way to
make friends in a professional setting.
But remember that the most
successful communicators are those
who have earned respect, rather than
laughs. While telling a joke or two to
warm up an audience can be effective,
avoid ending a presentation with a
laugh.
15CommunicationSkills365.info
communication skills 2021

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Communication skills 2021 pdf free download

  • 2. 2 Useful materials to improve your career: + CommunicationSkills365.info/free-ebook-54-secrets-to-become-a-super- communicator + ManagementSkills88.info/free-ebook-86-tips-to-become-a-great-manager CommunicationSkills365.info communication skills 2021, how to develop communication skills, communication skills 2021, business communication skills, communication skills 2021, importance of communication skills, communication skills 2021, verbal communication skills, communication skills 2021, list of communication skills, communication skills 2021, how to improve my communication skills, communication skills 2021, types of communication skills, communication skills 2021, how to improve your communication skills, communication skills 2021, written communication skills, communication skills 2021, communication exercises, communication skills 2021, excellent communication skills, communication skills 2021, communication skills in the workplace, communication skills 2021, interpersonal communication skills, communication skills 2021, strong communication skills, communication skills 2021, non verbal communication skills, communication skills 2021, importance of effective communication, communication skills 2021, ways of communication, communication skills 2021, communication skills course, communication skills 2021, communication courses, communication skills 2021, oral communication skills, communication skills 2021, communication skills examples Tag: communication skills 2021, tips to improve communication skills, communication skills examples, mistakes in communication
  • 3. 1. Learn to listen This is advice given in theatre and improvisation classes. If we expect you to react properly to what is said to you, then you have to give it the correct attention. The hard part is to be able to both focus both on listening and preparing your answer. If you don’t want to forget an idea you just thought about when listening, you can ask for a moment, write it down quickly and focus back on your interlocutor. It can only lead to a healthier discussion. CommunicationSkills365.info 3 Related post: CommunicationSkills365.info/13-tips-to-improve-your-listening-skills-for- better-communication communication skills 2021
  • 4. 2. You have to over-communicate just to communicate. In 1990, a graduate student at Stanford University was able to prove that presenters overestimate how much listeners understand. In a study that become known as “the tappers and the listeners,” one set of participants was asked to tap the melody of 120 famous songs. The other participants were asked to guess what song was being tapped. Tappers estimated that 50 percent of the songs tapped would be correctly identified. In reality, only 2.5 percent of songs were correctly identified. This study shows that it is important to communicate clearly, and to over-communicate when sharing new ideas. As this study indicates, it is likely that the audience will fail to absorb as much as you expect. 4CommunicationSkills365.info communication skills 2021
  • 5. 3. Avoid relying on visual aids. Steve Jobs instituted a rule at Apple that banned all PowerPoint presentations. Similarly, Sheryl Sandberg instituted a PowerPoint ban at Facebook. Both leaders realized that PowerPoint presentations can hinder rather than help communication. Be prepared to use words, compelling storytelling and nonverbal cues to communicate your point with the audience. Avoid using visual aids unless absolutely necessary. CommunicationSkills365.info 5 communication skills 2021
  • 6. 4. Put Yourself in Other People’s Shoes Just imagine for a second that what is said to someone is said to you instead. How would you react? How would you feel in a certain situation? Understanding — or at least paying attention to — what your teammates can feel will help you at work everyday. This is called empathy, and I believe it’s extremely useful when working in a team. 6CommunicationSkills365.info communication skills 2021
  • 7. 5. Try Humility We humans have a bad habit of trying to shine in the presence of others. Doesn’t it feel nice to be recognized by your peers? To make everyone laugh at your jokes? To appear like an irreplaceable piece in the team? Certainly. I want, however, to emphasize the problem with this particular character trait. To me, it creates an environment where everyone tries to accentuate his own success, whereas what really matters is the success of the team. 7CommunicationSkills365.info communication skills 2021 communication skills 2021
  • 8. 6. Ask for honest feedback As with most leadership skills, receiving honest feedback from peers, managers and members of your team is critical to becoming a better communicator. If you regularly solicit feedback, others will help you to discover areas for improvement that you might have otherwise overlooked. CommunicationSkills365.info 8 communication skills 2021 communication skills 2021
  • 9. 7. Engage the audience in discussion. Regardless of how compelling the speaker is, all audiences have limited attention spans. To become a more effective communicator, make presentations and discussions interactive. Ask the audience a question, encourage people to call out their thoughts during a brainstorming session or at the very least ask hypothetical questions to stimulate the audience. 9 Related post: CommunicationSkills365.info/14-ways-to-engage-your-audience-during- an-important-meeting CommunicationSkills365.info communication skills 2021 communication skills 2021
  • 10. 8. Don’t Write, Talk You probably can resolve issues over a written discussion, but how much time would you have wasted? Muster your courage, pick up your phone — or get up — and talk to people. Sure, you really don’t want to disturb programmers every other 5 minutes. If the issue at hand is not really urgent, you can still write a note so you won’t forget your idea. CommunicationSkills365.info 10 communication skills 2021
  • 11. 9. Accept the Fear Do you fear to speak in public and do presentations? Who doesn’t? Instead of thinking of as an unpleasant chore, try to consider it an opportunity to engage with people and share your knowledge. Anyway, focusing on your fears can only make them worse. Focus instead on what you have to say, and how important it is for your audience to know about it. How it can help them in their daily programmer life. 11CommunicationSkills365.info communication skills 2021
  • 12. 10. Start and end with key points. Think back to the “tappers and listeners” study mentioned earlier. Clear communication is of paramount importance. To ensure that the audience understands the key takeaways from a presentation, reiterate key points at the start and finish. This can also be accomplished by providing attendees with a one-pager that includes key points the audience should consider throughout the presentation. CommunicationSkills365.info 12 communication skills 2021
  • 13. 11. Use the PIP approach. A common framework used by business experts like those at McKinsey is the purpose, importance, preview (PIP) approach to presentation introductions. Following this approach, the speaker first states the purpose of the presentation, and then shares why presentation is important by reviewing implications and possible outcomes. Finally, the presenter gives a preview of the topics that will be discussed. This framework is a useful way to get audiences excited about the presentation, helping them to focus on your message and on key takeaways. 13CommunicationSkills365.info communication skills 2021
  • 14. 12. Get to know your audience. To communicate effectively, it is important to get to know your audience first. Each audience is different, and will have different preferences and cultural norms that should be considered when communicating. A good way to understand expectations is to ask members of the audience for examples of good communicators within the organization. CommunicationSkills365.info 14 communication skills 2021
  • 15. 13. Focus on earning respect instead of laughs. It can be tempting to communicate with others in a lighthearted way; after all, this can be a good way to make friends in a professional setting. But remember that the most successful communicators are those who have earned respect, rather than laughs. While telling a joke or two to warm up an audience can be effective, avoid ending a presentation with a laugh. 15CommunicationSkills365.info communication skills 2021