Communication skills
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This document discusses communication skills and the communication process. It defines communication as the transmission of a message from a sender to a receiver in an understandable manner. It notes that communication is successful when both parties understand the same information. It also discusses verbal and non-verbal communication, barriers to communication, principles of effective communication, and tips for good communication skills.
Communication skills
- 2. COMMUNICATION SKILLS Presented To: Dr. Tayyab Husnain 19 August 2014
- 3. By: Saadia Aslam Iqra Almas Mehwish Shahid Murtaza
- 4. WHAT IS COMMUNICATION PROCESS? “TRANSMISSION OF A MESSAGE FROM A SENDER TO A RECEIVER IN AN UNDERSTANDABLE MANNER.” • Communication is from Latin commūnicāre, meaning "to share"
- 5. • Communication is only successful when both the sender and the receiver understand the same information as a result of the communication.
- 8. WHO IS THE BEST COMMUNICATOR OF 2013 AROUND THE WORLD??? • DO YOU KNOW????
- 9. THE BEST COMMUNICATOR OF 2013 • THE ICON OF HUMAN ENDURANCE, COURAGE, GRACE AND SPIRIT.
- 11. 7%WORDS • Words are only labels 38% PARA-LINGUISTIC • The way in which something is said - the accent, tone and voice modulation 55% BODY LANGUAGE • What a speaker looks like while delivering a message.
- 12. IN RELIGION: THE WAY ALLAH COMMUNICATES WITH HUMAN BEINGS: The Quran outlines three possible ways by which god communicates With human beings: • Inspiration, • From behind a veil, • And sending a messenger (Quran 42:51).
- 13. REMEMBER THAT YOU ARE DEALING WITH • (P)OSTURES & GESTURES • (E)PRESSIONS OF EMOTION • (O)RIENTATION • (P)RESENTATION • (L)OOKS • (E)YE CONTACT “PEOPLE”
- 14. Communication is a series of experiences of Hearing Smell Seeing Touch Taste
- 15. COMPONENTS OF COMMUNICATION Four key components feedback Encoding medium of transmission Decoding
- 17. LEVELS of COMMUNICATION • Verbal • Non-verbal
- 18. Verbal Communication Form of communication in which message is transmitted verbally. Verbal Communication is further divided into: 1. Oral Communication 2. Written Communication
- 19. Non Verbal Communication Sending or receiving of wordless messages. gesture, body language, posture, tone of voice or facial expressions. THREE ELEMENTS: APPEARANCE BODY LANGUAGE TONE OF VOICE
- 20. Communication Three directions : • Upward communications • Downward communications • Lateral communications
- 21. Principles of Effective Communication 1. Clarity. 2. Objective 3. Understanding 4. Completeness 5. Time management 6. Feedback
- 23. Do You Know? People remember: • 10% of what they read • 20% of what they hear • 30% of what they see • 80% of what they speak
- 24. NON-HUMAN COMMUNICATION • Animal communication: Any behavior of one animal that affects the current or future behavior of another animal. The study of animal communication is called zoo semiotics. • Plant communication: Communication is observed within the plant organism within plant cells and between plant cells. • Bacteria quorum sensing: Through quorum sensing, bacteria are able to sense the density of cells, and regulate gene expression accordingly.
- 25. Barriers to Communication Semantic barriers Emotional or psychological barriers Personal barriers
- 26. Semantic Barriers Symbols with different meaning Badly expressed message Unclarified assumption
- 27. Emotional Or Psychological Barriers Personal discomfort or emotionally disturbed Inattention Undue reliance on the written word Failure to communicate
- 28. Personal Barriers Attitude of superior Fear of challenge of authority Lack of time Lack of awareness
- 29. Basic Reasons We Do Not Listen • Listening is hard work • Lack of time • Speed differences (120 wpm v/s 360 wpm) • Lack of training
- 30. Tips to Good Communication Skills Maintain eye contact with the audience Body awareness Expressions Manage time properly Practice effective communication skills At Last
- 31. Final Thoughts • Communicating to be understood and being a good listener are crucial. • Another important aspect of communication is to think about what you are saying before you say it. • Today’s communications set the tone for tomorrow’s relationships.
- 33. COMMUNICATION • "If I Went Back To College Again, I'd Concentrate On Two Areas: Learning To Write And To Speak Before An Audience. Nothing In Life Is More Important Than The Ability To Communicate Effectively." • -- GERALD R. FORD