Communication skills ppt last update (1)
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The document discusses the importance of communication skills in both personal and professional contexts, emphasizing that effective communication is a two-way process that involves active listening, feedback, and clarity. It outlines various types of communication, the barriers that hinder effective communication, and the essential components like verbal, paraverbal, and nonverbal messages. Additionally, it provides tips for developing communication skills and highlights the significant impact of communication on health outcomes.
Communication skills ppt last update (1)
- 1. Communication Skills By: Dr.Rana Abdelrahman
- 2. Communication is a series of experience of Hearing Smell Seeing Touch Taste
- 3. Communication skills Communication skills is the ability to use language (receptive) and express (expressive) information. Effective communication skills are a critical element in your career and personal lives.
- 4. Communication Goals To change behavior To get action To ensure understanding To persuade To get and give information
- 5. Most Common Ways to Communicate Speaking Writing Visual Image Body Language
- 6. Effective Communication • Is two way. • Involves active listening. • Reflects the accountability of speaker and listener. • Utilizes feedback. • Is free of stress. • Is clear.
- 7. Types of Communication On the basis of organization relationship Formal Informal On the basis of Flow Vertical Crosswise/Diagonal Horizontal On the basis of Expression Oral Written Gesture
- 8. Communication Matters! . 8 Communication impacts: Diagnosis Adherence Satisfaction Physician satisfaction Malpractice litigation
- 9. In Fact... 9 Communication breakdown is the most important event leading to a applicant/patient's decision to cooperate. 35% Physician communication 35% Physician attitude 10% Applicant/Patient incentives 20% Other
- 10. Physician Tasks: The Two Fs 10 Biomedical Tasks Find it! Fix it!
- 11. Physician Tasks : The Four Es 11 Communication Tasks Engage the applicant! Empathize with the applicant! Educate the applicant! Enlist the applicant in his/her own health care!
- 12. Communication is Not "Just Talking" 12 Communication is the most commonly used medical procedure Communication skills are not innate or fixed Communication skills can be learned and improved Physicians can improve health outcomes by learning how and when to use specific communication techniques
- 13. Communication Process RECEIVER Feedback receiver SENDER sender Communication is the process of sending and receiving information among people… Noise Use of channel to transmit the message
- 15. Communication Involves Three Components Verbal Messages - the words we choose Paraverbal Messages - how we say the words Nonverbal Messages - our body language These Three Components Are Used To Send Clear, Concise Messages Receive and Correctly Understand Messages Sent to Us
- 16. Verbal Messages Are brief, condensed, and organized Are free of slang Do not create resistance in the listener SENDING MESSEGES
- 17. Paraverbal Messages Paraverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices.
- 18. Nonverbal Messages Nonverbal messages are the primary way that we communicate emotions Facial Expression Postures and Gestures
- 19. RECEIVING MESSAGES Listening Requires concentration and energy Involves a psychological connection with the speaker Includes a desire and willingness to try and see things from another's perspective Requires that we suspend judgment and evaluation
- 20. Nonverbal Giving full physical attention to the speaker; Being aware of the speaker's nonverbal messages; Verbal Paying attention to the words and feelings that are being expressed Key Listening Skills
- 21. Barriers to Communication Semantic Barriers Emotional Or Psychological Barriers Organizational Barriers Personal Barriers
- 22. Semantic Barriers Symbols with different meaning Badly expressed message Faulty translation Unclarified assumption Specialist’s language
- 23. Emotional OrPsychological Barriers Premature evolution Inattention Loss of transmission & poor retention Undue reliance on the written word Distrust of communication Failure to communicate
- 24. Organization Barriers Organizational policy Organization rules & regulation Status relation Complexity in organization
- 25. Personal Barriers Attitude of personnel Fear of challenge of authority Lack of time Lack of awareness • Unwillingness to communicate • Lack of proper incentive
- 26. Whatmakes a good communicator? Clarity Integrity Timing Adequacy
- 27. How do you develop your communication skills? Explore the related skills
- 28. Tips to good communication skills Maintain eye contact with the audience Body awareness Gestures and expressions Convey one's thoughts Practice effective communication skills