Comp tia a_220-802_objectives

CompTIA A+ Certification Exam Objectives
Exam Number: 220-802
Introduction
In order to receive CompTIA A+ certification a candidate must pass two exams. The first exam is the
CompTIA A+ 220-801 Certification Exam. The CompTIA A+ 220-802 Certification Exam is the second
exam required in order for CompTIA A+ certification candidates to complete their certification.
The CompTIA A+ 220-802 examination measures necessary competencies for an entry-level IT
professional with the equivalent knowledge of at least 12 months of hands-on experience in the lab or field.
Successful candidates will have the knowledge required to assemble components based on customer
requirements, install, configure and maintain devices, PCs and software for end users, understand the basics
of networking and security/forensics, properly and safely diagnose, resolve and document common
hardware and software issues while applying troubleshooting skills. Successful candidates will also provide
appropriate customer support; understand the basics of virtualization, desktop imaging, and deployment.
CompTIA A+ is accredited by ANSI to show compliance with the ISO 17024 Standard and, as such,
undergoes regular reviews and updates to the exam objectives. The following CompTIA A+ 220-802
certification exam objectives result from subject matter expert workshops and industry-wide survey results
regarding the skills and knowledge required of an entry-level IT professional. The percentages in this
document represent the relative importance of the subject areas (domains) in the associated body of
knowledge, and together establish the foundation of an entry-level IT professional.
This examination blueprint includes domain weighting, test objectives, and example content. Example
topics and concepts are included to clarify the test objectives and should not be construed as a
comprehensive listing of all the content of this examination.
Candidates are encouraged to use this document to guide their studies. The table below lists the domains
measured by this examination and the extent to which they are represented. The CompTIA A+ 220-802
certification exam is based on these objectives.
Domain Percentage of Examination
Operating Systems 33%
Security 22%
Mobile Devices 9%
Troubleshooting 36%
Total 100%
CompTIA A+ 220-802 Objectives version6 1 of 22
Copyright © 2011 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-802 Objectives are subject to change without notice.

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**Note: The lists of examples provided in bulleted format below each objective are not exhaustive lists. Other
examples of technologies, processes or tasks pertaining to each objective may also be included on the exam although
not listed or covered in this objectives document.
CompTIA is constantly reviewing the content of our exams and updating test questions to be sure our
exams are current and the security of the questions is protected. When necessary, we will publish updated
exams based on existing exam objectives. Please know that all related exam preparation materials will still
be valid.

1.0 Operating Systems
1.1 Compare and contrast the features and requirements of various Microsoft Operating
Systems.
• Windows XP Home, Windows XP Professional, Windows XP Media Center, Windows
XP 64-bit Professional
• Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business,
Windows Vista Ultimate, Windows Vista Enterprise
• Windows 7 Starter, Windows 7 Home Premium, Windows 7 Professional, Windows 7
Ultimate, Windows 7 Enterprise
• Features:
o 32-bit vs. 64-bit
o Aero, gadgets, user account control, bit-locker, shadow copy, system restore,
ready boost, sidebar, compatibility mode, XP mode, easy transfer, administrative
tools, defender, Windows firewall, security center, event viewer, file structure
and paths, category view vs. classic view
• Upgrade paths – differences between in place upgrades, compatibility tools, Windows
upgrade OS advisor
1.2 Given a scenario, install, and configure the operating system using the most appropriate
method.
• Boot methods
o USB
o CD-ROM
o DVD
o PXE
• Type of installations
o Creating image
o Unattended installation
o Upgrade
o Clean install
o Repair installation
o Multiboot
o Remote network installation
o Image deployment
• Partitioning
o Dynamic
o Basic
o Primary
o Extended
o Logical
• File system types/formatting
o FAT
o FAT32
o NTFS
o CDFS
o Quick format vs. full format
• Load alternate third party drivers when necessary
• Workgroup vs. Domain setup
• Time/date/region/language settings
• Driver installation, software and windows updates
• Factory recovery partition
1.3 Given a scenario, use appropriate command line tools.

• Networking
o PING
o TRACERT
o NETSTAT
o IPCONFIG
o NET
o NSLOOKUP
o NBTSTAT
• OS
o TASKKILL
o BOOTREC
o SHUTDOWN
o TASKLIST
o MD
o RD
o CD
o DEL
o FORMAT
o COPY
o XCOPY
o ROBOCOPY
o DISKPART
o SFC
o CHKDSK
o [command name] /?
• Recovery console
o Fixboot
o Fixmbr
1.4 Given a scenario, use appropriate operating system features and tools.
• Administrative
o Computer management
o Device manager
o Users and groups
o Local security policy
o Performance monitor
o Services
o System configuration
o Task scheduler
o Component services
o Data sources
o Print management
o Windows memory diagnostics
o Windows firewall
o Advanced security
• MSCONFIG
o General
o Boot
o Services
o Startup
o Tools
• Task Manager
o Applications
o Processes

o Performance
o Networking
o Users
• Disk management
o Drive status
o Mounting
o Extending partitions
o Splitting partitions
o Assigning drive letters
o Adding drives
o Adding arrays
• Other
o User State Migration tool (USMT), File and Settings Transfer Wizard, Windows
Easy Transfer
• Command line utilities
o MSCONFIG
o REGEDIT
o CMD
o SERVICES.MSC
o MMC
o MSTSC
o NOTEPAD
o EXPLORER
o MSINFO32
o DXDIAG
1.5 Given a scenario, use Control Panel utilities (the items are organized by “classic view/large
icons” in Windows).
• Common to all Microsoft Operating Systems
o Internet options
Connections
Security
General
Privacy
Programs
Advanced
o Display/Display Settings
Resolution
o User accounts
o Folder options
View hidden files
Hide extensions
General options
View options
o System
Performance (virtual memory)
Remote settings
System protection
o Windows firewall
o Power options
Hibernate
Power plans
Sleep/suspend
Standby

• Unique to Windows XP
o Add/remove programs
o Network connections
o Printers and faxes
o Automatic updates
o Network setup wizard
• Unique to Vista
o Tablet PC settings
o Pen and input devices
o Offline files
o Problem reports and solutions
o Printers
• Unique to Windows 7
o HomeGroup
o Action Center
Security Center
o Remote Applications and Desktop Connections
o Troubleshooting
1.6 Setup and configure Windows networking on a client/desktop.
• HomeGroup, file/print sharing
• WorkGroup vs. domain setup
• Network shares/mapping drives
• Establish networking connections
o VPN
o Dialups
o Wireless
o Wired
o WWAN (Cellular)
• Proxy settings
• Remote desktop
• Home vs. Work vs. Public network settings
• Firewall settings
o Exceptions
o Configuration
o Enabling/disabling Windows firewall
• Configuring an alternative IP address in Windows
o IP addressing
o Subnet mask
o DNS
o Gateway
• Network card properties
o Half duplex/full duplex/auto
o Speed
o Wake-on-LAN
o QoS
1.7 Perform preventive maintenance procedures using appropriate tools.
• Best practices
o Schedules backups
o Scheduled check disks
o Scheduled defragmentation
o Windows updates
o Patch management

o Driver/firmware updates
o Antivirus updates
• Tools
o Backup
o System restore
o Check disk
o Recovery image
o Defrag
1.8 Explain the differences among basic OS security settings.
• User and groups
o Administrator
o Power user
o Guest
o Standard user
• NTFS vs. Share permissions
o Allow vs. deny
o Moving vs. copying folders and files
o File attributes
• Shared files and folders
o Administrative shares vs. local shares
o Permission propagation
o Inheritance
• System files and folders
• User authentication
o Single sign-on
1.9 Explain the basics of client-side virtualization.
• Purpose of virtual machines
• Resource requirements
• Emulator requirements
• Security requirements
• Network requirements
• Hypervisor
2.0 Security
2.1 Apply and use common prevention methods.
• Physical security
o Lock doors
o Tailgating
o Securing physical documents/passwords/shredding
o Biometrics
o Badges
o Key fobs
o RFID badge
o Tokens
o Privacy filters
o Retinal
• Digital security
o Antivirus
o Firewalls
o Antispyware
o User authentication/strong passwords

o Directory permissions
• User education
• Principle of least privilege
2.2 Compare and contrast common security threats.
• Social engineering
• Malware
• Rootkits
• Phishing
• Shoulder surfing
• Spyware
• Viruses
o Worms
o Trojans
2.3 Implement security best practices to secure a workstation.
• Setting strong passwords
• Requiring passwords
• Restricting user permissions
• Changing default user names
• Disabling guest account
• Screensaver required password
• Disable autorun
2.4 Given a scenario, use the appropriate data destruction/disposal method.
• Low level format vs. standard format
• Hard drive sanitation and sanitation methods
o Overwrite
o Drive wipe
• Physical destruction
o Shredder
o Drill
o Electromagnetic
o Degaussing tool
2.5 Given a scenario, secure a SOHO wireless network.
• Change default user-names and passwords
• Changing SSID
• Setting encryption
• Disabling SSID broadcast
• Enable MAC filtering
• Antenna and access point placement
• Radio power levels
• Assign static IP addresses
2.6 Given a scenario, secure a SOHO wired network.
• Change default usernames and passwords
• Enable MAC filtering
• Assign static IP addresses
• Disabling ports
• Physical security
3.0 Mobile Devices

3.1 Explain the basic features of mobile operating systems.
• Android 4.0.x vs. iOS 5.x
o Open source vs. closed source/vendor specific
o App source (app store and market)
o Screen orientation (accelerometer/gyroscope)
o Screen calibration
o GPS and geotracking
3.2 Establish basic network connectivity and configure email.
• Wireless / cellular data network (enable/disable)
• Bluetooth
o Enable Bluetooth
o Enable pairing
o Find device for pairing
o Enter appropriate pin code
o Test connectivity
• Email configuration
o Server address
POP3
IMAP
Port and SSL settings
o Exchange
o Gmail
3.3 Compare and contrast methods for securing mobile devices.
• Passcode locks
• Remote wipes
• Locator applications
• Remote backup applications
• Failed login attempts restrictions
• Antivirus
• Patching/OS updates
3.4 Compare and contrast hardware differences in regards to tablets and laptops.
• No field serviceable parts
• Typically not upgradeable
• Touch interface
o Touch flow
o Multitouch
• Solid state drives
3.5 Execute and configure mobile device synchronization.
• Types of data to synchronize
o Contacts
o Programs
o Email
o Pictures
o Music
o Videos
• Software requirements to install the application on the PC
• Connection types to enable synchronization
4.0 Troubleshooting

4.1 Given a scenario, explain the troubleshooting theory.
• Identify the problem
o Question the user and identify user changes to computer and perform backups
before making changes
• Establish a theory of probable cause (question the obvious)
• Test the theory to determine cause
o Once theory is confirmed determine next steps to resolve problem
o If theory is not confirmed re-establish new theory or escalate
• Establish a plan of action to resolve the problem and implement the solution
• Verify full system functionality and if applicable implement preventive measures
• Document findings, actions and outcomes
4.2 Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU
and power with appropriate tools.
• Common symptoms
o Unexpected shutdowns
o System lockups
o POST code beeps
o Blank screen on bootup
o BIOS time and settings resets
o Attempts to boot to incorrect device
o Continuous reboots
o No power
o Overheating
o Loud noise
o Intermittent device failure
o Fans spin – no power to other devices
o Indicator lights
o Smoke
o Burning smell
o BSOD
• Tools
o Multimeter
o Power supply tester
o Loopback plugs
o POST card
4.3 Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools.
• Common symptoms
o Read/write failure
o Slow performance
o Loud clicking noise
o Failure to boot
o Drive not recognized
o OS not found
o RAID not found
o RAID stops working
o BSOD
• Tools
o Screwdriver
o External enclosures
o CHKDSK
o FORMAT
o File recovery software

4.4 Given a scenario, troubleshoot common video and display issues.
• Common symptoms
o VGA mode
o No image on screen
o Overheat shutdown
o Dead pixels
o Artifacts
o Color patterns incorrect
o Dim image
o Flickering image
o Distorted image
o Discoloration (degaussing)
o BSOD
4.5 Given a scenario, troubleshoot wired and wireless networks with appropriate tools.
• Common symptoms
o No connectivity
o APIPA address
o Limited connectivity
o Local connectivity
o Intermittent connectivity
o IP conflict
o Slow transfer speeds
o Low RF signal
• Tools
o Cable tester
o Loopback plug
o Punch down tools
o Toner probes
o Wire strippers
o Crimper
o PING
o IPCONFIG
o TRACERT
o NETSTAT
o NBTSTAT
o NET
o Wireless locator
4.6 Given a scenario, troubleshoot operating system problems with appropriate tools.
• Common symptoms
o BSOD
o Failure to boot
o Improper shutdown
o Spontaneous shutdown/restart
o RAID not detected during installation
o Device fails to start
o Missing dll message
o Services fails to start
o Compatibility error
o Slow system performance
o Boots to safe mode
o File fails to open
o Missing NTLDR
o Missing Boot.ini

o Missing operating system
o Missing Graphical Interface
o Graphical Interface fails to load
o Invalid boot disk
• Tools
o Fixboot
o Recovery console
o Fixmbr
o Sfc
o Repair disks
o Pre-installation environments
o MSCONFIG
o DEFRAG
o REGSRV32
o REGEDIT
o Event viewer
o Safe mode
o Command prompt
o Emergency repair disk
o Automated system recovery
4.7 Given a scenario, troubleshoot common security issues with appropriate tools and best
practices.
• Common symptoms
o Pop-ups
o Browser redirection
o Security alerts
o Slow performance
o Internet connectivity issues
o PC locks up
o Windows updates failures
o Rogue antivirus
o Spam
o Renamed system files
o Files disappearing
o File permission changes
o Hijacked email
o Access denied
• Tools
o Anti-virus software
o Anti-malware software
o Anti-spyware software
o Recovery console
o System restore
o Pre-installation environments
o Event viewer
• Best practices for malware removal
o Identify malware symptoms
o Quarantine infected system
o Disable system restore
o Remediate infected systems
Update anti-virus software
Scan and removal techniques (safe mode, pre-installation environment)
o Schedule scans and updates

o Enable system restore and create restore point
o Educate end user
4.8 Given a scenario, troubleshoot, and repair common laptop issues while adhering to the
appropriate procedures.
• Common symptoms
o No display
o Dim display
o Flickering display
o Sticking keys
o Intermittent wireless
o Battery not charging
o Ghost cursor
o No power
o Num lock indicator lights
o No wireless connectivity
o No Bluetooth connectivity
o Cannot display to external monitor
• Disassembling processes for proper re-assembly
o Document and label cable and screw locations
o Organize parts
o Refer to manufacturer documentation
o Use appropriate hand tools
4.9 Given a scenario, troubleshoot printers with appropriate tools
• Common symptoms
o Streaks
o Faded prints
o Ghost images
o Toner not fused to the paper
o Creased paper
o Paper not feeding
o Paper jam
o No connectivity
o Garbled characters on paper
o Vertical lines on page
o Backed up print queue
o Low memory errors
o Access denied
o Printer will not print
o Color prints in wrong print color
o Unable to install printer
o Error codes
• Tools
o Maintenance kit
o Toner vacuum
o Compressed air
o Printer spooler
CompTIA A+ Acronyms

Introduction
The following is a list of acronyms which appear on the CompTIA A+ exams. Candidates are encouraged
to review the complete list and attain a working knowledge of all listed acronyms as a part of a
comprehensive exam preparation program.
ACRONYM SPELLED OUT
AC alternating current
ACL access control list
ACPI advanced configuration power interface
ACT activity
ADSL asymmetrical digital subscriber line
AGP accelerated graphics port
AMD advanced micro devices
APIPA automatic private internet protocol addressing
APM advanced power management
ARP address resolution protocol
ASR automated system recovery
ATA advanced technology attachment
ATAPI advanced technology attachment packet interface
ATM asynchronous transfer mode
ATX advanced technology extended
A/V Audio Video
BIOS basic input/output system
BNC Bayonet-Neill-Concelman or British Naval Connector
BTX balanced technology extended
CAPTCHA
Completely Automated Public Turing Test To Tell Computers and Humans
Apart
CCFL Cold Cathode Fluorescent Lamp
CD compact disc
CD-ROM compact disc-read-only memory
CD-RW compact disc-rewritable
CDFS compact disc file system
CFS Central File System, Common File System, Command File System
CMOS complementary metal-oxide semiconductor
CNR Communications and Networking Riser
COMx communication port (x=port number)
CPU central processing unit
CRIMM Continuity Rambus Inline Memory Mode
CRT cathode-ray tube
DAC discretionary access control
DB-25 serial communications D-shell connector, 25 pins
DB-9 9 pin D shell connector

DC direct current
DDOS distributed denial of service
DDR double data-rate
DDR RAM double data-rate random access memory
DDR SDRAM double data-rate synchronous dynamic random access memory
DFS distributed file system
DHCP dynamic host configuration protocol
DIMM dual inline memory module
DIN Deutsche Industrie Norm
DIP dual inline package
DLT digital linear tape
DLP digital light processing
DMA direct memory access
DMZ demilitarized zone
DNS domain name service or domain name server
DOS denial of service
DRAM dynamic random access memory
DSL digital subscriber line
DVD digital video disc or digital versatile disc
DVD-RAM digital video disc-random access memory
DVD-ROM digital video disc-read only memory
DVD-R digital video disc-recordable
DVD-RW digital video disc-rewritable
DVI digital visual interface
ECC error correction code
ECP extended capabilities port
EEPROM electrically erasable programmable read-only memory
EFS encrypting file system
EIDE enhanced integrated drive electronics
EMI electromagnetic interference
EMP electromagnetic pulse
EPROM erasable programmable read-only memory
EPP enhanced parallel port
ERD emergency repair disk
ESD electrostatic discharge
EVGA extended video graphics adapter/array
EVDO evolution data optimized or evolution data only
FAT file allocation table
FAT12 12-bit file allocation table
FDD floppy disk drive

Fn Function (referring to the function key on a laptop)
FPM fast page-mode
FRU field replaceable unit
FSB Front Side Bus
FTP file transfer protocol
FQDN fully qualified domain name
Gb gigabit
GB gigabyte
GDI graphics device interface
GHz gigahertz
GUI graphical user interface
GPS global positioning system
GSM global system for mobile communications
HAL hardware abstraction layer
HAV Hardware Assisted Virtualization
HCL hardware compatibility list
HDD hard disk drive
HDMI high definition media interface
HPFS high performance file system
HTML hypertext markup language
HTPC Home Theater PC
HTTP hypertext transfer protocol
HTTPS hypertext transfer protocol over secure sockets layer
I/O input/output
ICMP internet control message protocol
ICR intelligent character recognition
IDE integrated drive electronics
IDS Intrusion Detection System
IEEE Institute of Electrical and Electronics Engineers
IIS Internet Information Services
IMAP internet mail access protocol
IP internet protocol
IPCONFIG internet protocol configuration
IPP internet printing protocol
IPS Intrusion prevention system
IPSEC internet protocol security
IR infrared
IrDA Infrared Data Association
IRQ interrupt request
ISA industry standard architecture
ISDN integrated services digital network
ISO Industry Standards Organization

ISP internet service provider
JBOD just a bunch of disks
Kb kilobit
KB Kilobyte or knowledge base
LAN local area network
LBA logical block addressing
LC Lucent connector
LCD liquid crystal display
LDAP lightweight directory access protocol
LED light emitting diode
Li-on lithium-ion
LPD/LPR line printer daemon / line printer remote
LPT line printer terminal
LVD low voltage differential
MAC media access control / mandatory access control
MAPI messaging application programming interface
MAU media access unit, media attachment unit
Mb megabit
MB megabyte
MBR master boot record
MBSA Microsoft Baseline Security Analyzer
MFD multi-function device
MHz megahertz
MicroDIMM micro dual inline memory module
MIDI musical instrument digital interface
MIME multipurpose internet mail extension
MIMO Multiple Input Multiple Output
MMC Microsoft management console
MMX multimedia extensions
MP3 Moving Picture Experts Group Layer 3 Audio
MP4 Moving Picture Experts Group Layer 4
MPEG Moving Picture Experts Group
MSCONFIG Microsoft configuration
MSDS material safety data sheet
MUI multilingual user interface
NAC network access control
NAS network-attached storage
NAT network address translation
NetBIOS networked basic input/output system
NetBEUI networked basic input/output system extended user interface
NFS network file system
NIC network interface card

NiCd nickel cadmium
NiMH nickel metal hydride
NLX new low-profile extended
NNTP network news transfer protocol
NTFS new technology file system
NTLDR new technology loader
NTP Network Time Protocol
OCR optical character recognition
OEM original equipment manufacturer
OLED Organic Light Emitting Diode
OS operating system
OWA Outlook Web Access
PAN personal area network
PATA parallel advanced technology attachment
PC personal computer
PCI peripheral component interconnect
PCIe peripheral component interconnect express
PCIX peripheral component interconnect extended
PCL printer control language
PCMCIA Personal Computer Memory Card International Association
PDA personal digital assistant
PGA pin grid array
PGA2 pin grid array 2
PII Personally Identifiable Information
PIN personal identification number
PKI public key infrastructure
PnP plug and play
PoE Power over Ethernet
POP3 post office protocol 3
PoS Point of Sale
POST power-on self test
POTS plain old telephone service
PPP point-to-point protocol
PPTP point-to-point tunneling protocol
PRI primary rate interface
PROM programmable read-only memory
PS/2 personal system/2 connector
PSTN public switched telephone network
PSU power supply unit
PVC permanent virtual circuit
PXE preboot execution environment
QoS quality of service

RAID redundant array of independent (or inexpensive) discs
RAM random access memory
RAS remote access service
RDRAM RAMBUS® dynamic random access memory
RDP Remote Desktop Protocol
RF radio frequency
RFI radio frequency interference
RGB red green blue
RIMM RAMBUS® inline memory module
RIP routing information protocol
RIS remote installation service
RISC reduced instruction set computer
RJ registered jack
RJ-11 registered jack function 11
RJ-45 registered jack function 45
RMA returned materials authorization
ROM read only memory
RS-232 or RS-232C recommended standard 232
RTC real-time clock
SAN storage area network
SAS Serial Attached SCSI
SATA serial advanced technology attachment
SC subscription channel
SCP secure copy protection
SCSI small computer system interface
SCSI ID small computer system interface identifier
SD card secure digital card
SDRAM synchronous dynamic random access memory
SEC single edge connector
SFC system file checker
SFF Small Form Factor
SGRAM synchronous graphics random access memory
SIMM single inline memory module
SLI scalable link interface
S.M.A.R.T. self-monitoring, analysis, and reporting technology
SMB server message block or small to midsize business
SMTP simple mail transfer protocol
SNMP simple network management protocol
SoDIMM small outline dual inline memory module
SOHO small office/home office
SP service pack
SP1 service pack 1

SP2 service pack 2
SP3 service pack 3
SP4 service pack 4
SPDIF Sony-Philips digital interface format
SPGA staggered pin grid array
SRAM static random access memory
SSH secure shell
SSID service set identifier
SSL secure sockets layer
ST straight tip
STP shielded twisted pair
SVGA super video graphics array
SXGA super extended graphics array
TB terabyte
TCP transmission control protocol
TCP/IP transmission control protocol/internet protocol
TDR time domain reflectometer
TFTP trivial file transfer protocol
TKIP Temporal Key Integrity Protocol
TPM trusted platform module
TSR Terminate and stay resident
UAC user account control
UART universal asynchronous receiver transmitter
UDMA ultra direct memory access
UDP user datagram protocol
UNC universal naming convention
UPS uninterruptible power supply
URL uniform resource locator
USB universal serial bus
USMT user state migration tool
UTP unshielded twisted pair
UXGA ultra extended graphics array
VESA Video Electronics Standards Association
VFAT virtual file allocation table
VGA video graphics array
VM Virtual Machine
VoIP voice over internet protocol
VPN virtual private network
VRAM video random access memory
WAN wide area network
WAP wireless application protocol
WEP wired equivalent privacy

WHRD Windows hardware qualified driver
WIFI wireless fidelity
WINS windows internet name service
WLAN wireless local area network
WOL Wake on LAN
WPA wireless protected access
WUXGA wide ultra extended graphics array
XGA extended graphics array
ZIF zero-insertion-force
ZIP zigzag inline package
A+ Proposed Hardware and Software List
** CompTIA has included this sample list of hardware and software to assist candidates as they
prepare for the A+ exam. This list may also be helpful for training companies who wish to create
a lab component to their training offering. The bulleted lists below each topic are a sample list
and not exhaustive.
Equipment
• iPad tablet
• Android tablet
• Laptop
• Desktop
• Monitors
• SOHO Router/switch
• Access point
• Printer (laser/wireless)
• Power strips
• Surge suppressor
• UPS
Spare parts/hardware
• Motherboards
• RAM
• Hard drives
• Power supplies

• Video cards
• Sounds cards
• Network cards
• Wireless NICs
• Fans/cooling devices
• CPUs
• Connectors/cables
• Adapters
• Network cables/connectors
• AC adapters
• Optical drives
• Jumpers/screws/stand-offs
• Cases
• Bulk cable
• Maintenance kit
Tools
• Screw drivers
• Multimeter
• Wire cutters
• Punchdown tool
• Crimper
• Power supply tester
• Cable stripper
• POST cards
• Standard technician toolkit
• ESD strap
Software
• Operating system disks (WinXP, Vista, Windows 7)
• Antivirus software
• Virtualization software
• Anti-malware
• Driver software
• Anti-spyware

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