Comp40922:Ops
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Obtain 3 universities to beta test their program by the end of phase 1, get 10 full-paying customers on launch, and acquire their 49th customer by the end of phase 5, while providing high quality service to paying clients throughout subscriptions and adapting their Co-Lab platform over phases 1-5 to break into new markets. The document also outlines their operating timeline from 2008-2013 across 6 phases, location decisions, development approach, and considerations around outsourcing software development versus keeping it in-house, as well as staff training, insurance, and employment law.
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Comp40922:Ops
- 1. Operations Objectives Obtain 3 universities for sign-up to our programme for beta testing by the end of phase 1. Obtain 10 full-paying customers on the initial launch. Obtain our 49th customer by the end of phase 5. Give the highest possible service to paying clients throughout subscription. Adapt Co-Lab enough over phases 1-5 to be able to break into other markets.
- 2. Operating Timeline Business Years Calendar Years Operations Phases Key: 2012 P5 4 5 3 2 1 P6 P4 P3 P2 P1 2013 2011 2010 2009 2008
- 3. Business Decisions Location Business Incubation (Aston Science Park) Instant Offices Hosting In-house vs. External Business Continuity Planning Development Modular
- 4. HCM: Outsourcing Outsource Software Development? Risky Loss of knowledge Lowers service quality
- 5. HCM: Employment Staff Training Insurance Employment Law