Con1169 office depot scm cloud mbx session
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The document outlines Office Depot's initiative to modernize its supply chain by implementing Oracle's SCM Cloud, aimed at enhancing operational efficiency and reducing costs. The project, led by Capgemini, involved transitioning from outdated mainframe systems and streamlining drop ship fulfillment processes through cloud technology. Challenges encountered during the implementation included gaps in functionality that required workarounds and proactive engagement with Oracle for resolutions.
Con1169 office depot scm cloud mbx session
- 1. Office Depot’s Supply Chain Modernization by Leveraging Oracle’s SCM Cloud (CON1169) Las Vegas, 21st-MAR-2019
- 2. 2 Table of Contents Capgemini’s Company Overview Office Depot’s Company Overview Office Depot’s IT Landscape Implementation Scope, Approach & Timeline Genesis of SCM Project Modernizations & Key Benefits Challenges, Gaps and Lessons Learned Office Depot’s initiated Oracle SCM Cloud ERs List Q & A
- 3. 3© Capgemini 2018. All rights reserved |Presentation Title | Author | Date Capgemini’s Overview
- 4. 4© Capgemini 2018. All rights reserved |Presentation Title | Author | Date Capgemini Group is one of the World’s Largest Management and IT Consulting Companies Group Revenue for 2018: 8% 16% 20% 26% 30% Asia/Pacific & Latin… UK & Ireland France Rest of Europe North America $15 billion 200,000 people worldwide working together as one team Capgemini is present in more than 40 countries and more than 120 nationalities 4% 60% 21% 15% Revenue by Business Consulting Services Application Services Local Professional Services Other Managed Services Our Group Revenue One Team Our Global Services Cover These Businesses Broad Experience in Key Industry Sectors 11% 26% 17%4% 19% 7% 16% Revenue by Industry Consumer Products, Retail, Distribution & Transportation Telecom, Media & Entertainment Manufacturing, Automotive & Life Sciences Others Public Sector Financial Services Energy, Utilities and Chemicals Since 2010 we have partnered with MIT “Leading Digital” was released in 2014 out of 3 years of research 2010-2011 Digital Transformation Framework 2011-2012 Digital Transformation Performance 2012-2013 Digital Transformation Execution 2018 Refresh Survey Research themes Objectives Research Fashionistas Digital Masters ConservativesBeginners Define “Digital Mastery” Performance/Sector Maturity/DNA Uncover execution Challenges What has changed in 6 years? 160 in-depth interviews in 50 companies 400 companies surveyed in 30 countries (5 continents) 11 industries benchmarked >2,500 Companies globally External survey Interviews Internal survey Recent Capgemini Acquisitions in Digital Platinum & Cloud Premier partner and recognized Cloud Excellence Implementer with 16 advanced specializations 15,000+ Oracle trained resources 70% Oracle certified 1,000+ trained and certified Oracle Cloud Resources
- 5. Office Depot’s Company Overview
- 6. 6© Capgemini 2018. All rights reserved |Presentation Title | Author | Date Office Depot’s Company Overview Office Depot founded in 1986 The growth strategy in the years to follow was realized by many acquisitions Office Depot, Inc. is a leading integrated business-to-business (B2B) distribution platform of business services and supplies, products and technology solutions with approximately 1,350 stores, online presence, and dedicated sales professionals and technicians to small, medium and enterprise businesses. Through its banner brands Office Depot®, OfficeMax®, CompuCom® and Grand&Toy®, as well as others, the Company offers its customers the tools and resources they need to focus on their passion of starting, growing and running their business.
- 7. 7© Capgemini 2018. All rights reserved |Presentation Title | Author | Date Office Depot’s IT Landscape
- 8. 8© Capgemini 2018. All rights reserved |Presentation Title | Author | Date A Step Forward in our Transformation Journey
- 9. 9© Capgemini 2018. All rights reserved |Presentation Title | Author | Date Reduce Total Cost of Ownership for IT systems and platforms Enable Innovation & Growth by leveraging advanced Cloud technologies Reduce our current datacenter footprint over next 3 – 5 years Migrate off the mainframe and AS/400 over next 3 – 5 years Cloud first mentality to empower our business and take advantage of vendor investments and enhanced cloud functionality Create strategic partnership with Oracle and System Integrator(s) Office Depot IT Objectives Strategic assessment of modernization and cloud approaches required (Upgrades, Refreshes, Hosting, IaaS, PaaS, SaaS)
- 10. 10© Capgemini 2018. All rights reserved |Presentation Title | Author | Date Oracle Applications Cloud Current State PS 9.2 Upgrade Hosting HCM Cloud SaaS Hyperion Upgrade ATOS IaaS EPM SaaS EBS Finance ATOS IaaS EBS Finance Hosting EBS OM/SC ATOS IaaS EBS OM/SC Hosting Cloud ERP SaaS HR/Payroll Finance Planning Finance Supply Chain / Finance / Order Mgmt/Service Contracts Integrations & Extensions
- 11. 11© Capgemini 2018. All rights reserved |Presentation Title | Author | Date Office Depot Drop Ship Architecture Diagram WWWBSD.NetSales Rep Legacy Sales Audit Oracle SCM Cloud Customer,Order&PMT OM PO (B2B & CMK) Vendor Supplier INV OD B2B PO Oracle EBS On-Prem AROM PO APGL iRec PO Audited Orders Drop Ship PO Direct and Contract, Order, Returns & Payments AWS/Elastic Sales Audit Drop-Ship Customer, Order & PMT Custom Tables Cloud OM PO Ack Legacy Item Master WMS CreateNonCodeItem VW ASN EDI EAI Create/Update regular Drop-Ship and Non Code itemEAI Trade Match Elementum Drop-Ship PO Lookup CE EAI EAI EAI PO Legacy Release 1 Release 2 Release 3 Legend Snowflake DW/BI Supplier Supplier EAI PO&ASN BICC ASN MFT EAI Legacy OM PO MFT PO Cost Lookup ASN
- 12. 12© Capgemini 2018. All rights reserved |Presentation Title | Author | Date Implementation Timeline and Approach
- 13. 13© Capgemini 2018. All rights reserved |Presentation Title | Author | Date Implementation Timeline May (05/12/18) Jul (07/23/18) Oct (10/15/18) Production Release ▪ Full solution to enable all types of Drop-Ship Vendors ▪ Enhancement requests based on MVP ▪ Final set of Reports ▪ Features/Process for Desktop and Kitting shipments enabled ▪ Drop ship Item Master Integration ▪ Integration to Datawarehouse ▪ Integration to Elementum ▪ Supplier Integration Release 3 ▪ Release solution to Pilot non-Tech Vendors ▪ PO# integration to Legacy OM and Sales Audit systems ▪ Enable EDI PO to Vendor ▪ PO / Receipts sent from SCM to EBS for matching ▪ Stop PO & ASN to Legacy ▪ Process ASNs into SCM ▪ PO Cost Lookup Release 2 (MVP) ▪ Soft launch of production SCM Cloud with Order Integration ▪ Current business process continues as usual ▪ Sales Order & Customers Integration to SCM Cloud ▪ Sales Order Validations for drop ship Orders. ▪ Generate Drop Ship POs in SCM Cloud – no EDI transmission to vendors. Release 1 (Soft Launch) Production Soft Launch
- 14. 14© Capgemini 2018. All rights reserved |Presentation Title | Author | Date Genesis of Project SCM Modernizations & Key Benefits
- 15. 15© Capgemini 2018. All rights reserved |Presentation Title | Author | Date SCM Cloud Key Benefits to Office Depot DE-CENTRALIZED DROP SHIPS OPERATIONS CUMBERSOMES SALES AUDIT PROCESS NON STANDARD CUSTOM SOLUTIONS TCO REDUCTION BUSINESS CHANGE IMPLEMENTATIONNON STANDARD SYSTEMS • Streamlined Drop Ship Fulfillment in Oracle SCM Cloud • Business Critical Sales Audit and validation within Oracle OM Cloud • Automated PO communication to Supplier • Order Revisions and Changes can be done within OM Cloud • Standard KPI and Analytical out of the box Reporting • Implementation of Oracle Order Management and Procurement Cloud • Designing a best fit and simplified drop shipment process • Leveraging out of the box Order Orchestration process to rapidly achieve optimum performance and minimizing risk of delay • Soft Release and Pilot roll out as a controlled start before rolling out the solution across Office Depot business Objective Standardize & simplify Transformation As ONE Office Depot Enable the Foundation ▪ Real time Automation of Order Capture from multiple sales channels such as Direct, EDI, Contract and customer service into SCM Cloud Order Management ▪ Improve operational efficiency and analytical capability ▪ Provide scalable and simplified foundation ▪ Improve process efficiency through automation of drop ship fulfillment ▪ Improved automation for efficiency gain and centralized visibility of Sales Order and Drop Shipment POs • Office Depot was grappling with expensive and heavily customized Mainframe/AS400 Procurement, Inventory and Order Management systems. • Digitally disrupted retail market and to modernize the aging legacy system, Client selected Oracle SCM Cloud to transform their business functions to enable Office Depot as modern- connected-enterprise. • To achieve the desired future state, Office Depot implemented Order Management Cloud, Purchasing Cloud Service and Inventory Cloud as a step-change for Drop- Ship business solution. • Office Depot and Capgemini led implementation approach was completely based on Agile and sprint methodology. Genesis Business Drivers Solution Delivered Benefit Realization
- 16. Implementation Methodology Example at Office Depot Business process workshop Release Planning & Sprint Rhythm Define Value streams Architecture definition Cloud familiarization workshop Strategy Definition Sprint execution plan Agile Orientation Close ProjectCut-over/Go LiveGo / No Go UAT execution (Optional) Hardening Sprint Hypercare Support Migrate into Production Validate Data in Production Transition to Production Support Team 2 – 3 Weeks 12 – 16 Weeks 2 – 4 Weeks 1 – 2 Weeks 2 – 4 Weeks Enterprise/ Org Structure Global Template End to End Business process Bulk Data SetupsIdentify Interdependencies Enterprise Org Setups Functional configuration Integration Integration skeletons Reports Rationalization Reports Master Data Conversion Transaction Data Conversion Solution BuildGAP Solution & POC Functional Testing & Increment Demo Functional & Performance Testing Foundational Configuration Core business processes & Master data End to End business processes End-to-end business process with integrations Optionalsprints Sprint Two Sprint Three Sprint FourSprint One
- 17. 17© Capgemini 2018. All rights reserved |Presentation Title | Author | Date Challenges, Gaps and Lessons Learned
- 18. 18© Capgemini 2018. All rights reserved |Presentation Title | Author | Date Key Challenges and GAPs SCM Modernization Key GAPs Office Depot’s Workaround Lack of Groovy scripts maturity level Office Depot’s retail business process warranted a complex groovy script to enable functionalities examples: • Sales Audit rules • Validation rules based on the Order flow such as “if order is in draft and sales amt > X, initiate order approval” Workaround: • Complex Sales audit rules are housed into legacy system • Simpler rules are enabled in SCM Cloud Additional information in Sales Order • Office Depot required Tender and Credit Card information to be captured at the header and line level. • Context sensitive EFFs have been defined as multi-rows EFFs are not supported. PO Header additional information EFFs are not available at the PO header level therefore, OD had to use delimited (||) PO DFFs to capture multiple information BPA Load No FBDI available thus manual workaround has been implemented. Service mapping Not all OM attributes to be mapped via service mapping from OM to PO – i.e. End Customer address therefore, additional mapping and parsing warranted by integration layer development.
- 19. 19© Capgemini 2018. All rights reserved |Presentation Title | Author | Date Lesson’s learned • Based on the backlog, must identify gaps pro-actively, do not wait for sprint cycle to avoid timeline impact • The nature of retail centric business solution in cloud for OD warranted new Oracle development and enhancement request. The development and enhancement cycle increased the lead time to get standard resolution which in turn has impacted timeline • Engage Oracle product development early in the implementation cycle (leverage ISM/CSM). Oracle product development was instrumental to help and assist OD to find the alternate feasible solution. Oracle development, OD and SI (Capgemini) had a weekly cadence to address strategic issues related to the implementation • Involve network security team to address topic such as whitelisting, SSO, vendor security assessment, firewall assessment • Familiarization of production cloning and resulting data masking need to avoid sensitive data breach • Quarterly and Monthly patch requires pro-active planning. Regression plan is imperative for a successful production upgrade • Industrialization of the regression testing is much required for speed-to-value.
- 20. 20© Capgemini 2018. All rights reserved |Presentation Title | Author | Date Office Depot’s initiated Oracle SCM Cloud ERs List
- 21. 21© Capgemini 2018. All rights reserved |Presentation Title | Author | Date Office Depot’s Initiated Key Enhancement Requests List ER Bug# Service SR Description Comments 27242242 Order Mgmt Data Masking - Customer Data PII elements masked for TCA entities. This includes customers and suppliers/vendors. Masking should not be limited to just person (employee) elements. 27451998 Order Mgmt ER - Create Service Contract from Sales Order (Order Management side) See related SR 3-16708531711 Will this capability exist in new Subscription Manager? 27283442 Order Mgmt UI for Failed Orders from Interface tables There is no UI to see failed sales orders in the interfaces table. As a result, there is no way to make even minor corrections to the staged data. 22311650 Supplier Need a web service details to get the Supplier details for given Supplier Number Need a web service details to get the Supplier details for given Supplier Number Need A Web Service Details To Get The Supplier Details For Given Supplier Number (Doc ID 2376751.1) Supplier Web Service Integration (Doc ID 2417122.1) 12551849 Order Mgmt WS - Lookup webservice in Oracle fusion cloud According to Doc ID 2074111.1 there is no web service to retrieve lookup values. This is basic functionality that is missing since 11/2015. 24976749 Order Mgmt Need to access Manage Order Extensible Flexfields(EFF) with multiple rowsMultiple segments Multi-row context EFF not being supported by Order Management. Please track ER#24976749 for the multi-row context EFF support. In regards to what we meant by multi-row context EFF, a multi-row context allows to associate multiple sets of values with the same object instance. For example, for a BOOK table, you could create a multi row context named chapters that contains a segment for chapter and a segment for number of pages. Multiple chapters can then be associated with each book in the BOOK table.
- 22. 22© Capgemini 2018. All rights reserved |Presentation Title | Author | Date Q & A
- 23. 23© Capgemini 2018. All rights reserved |Presentation Title | Author | Date Photo Bharti Tiwary Director - Order Fulfillment and Cloud SCM | Office Depot, Inc. 6600 N Military Trail | Boca Raton, FL 33496 Office: 561.438.3297 | jaya.karanam@Office Depot.com Jaya Karanam Principal – Oracle Manufacturing & SCM Cloud 273 Pasatiempo Lane, Suwanee-GA 30024 Office: 470.266.8592 Bharti.Tiwary@Capgemini.com Photo
- 24. A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion. About Capgemini Learn more about us at www.capgemini.com This presentation contains information that may be privileged or confidential and is the property of the Capgemini Group. Copyright © 2018 Capgemini. All rights reserved. People matter, results count.