Conference Session - Title&Abstract
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This document is an abstract for a session titled "Optimized and Prime: How Big Data is Transforming Call Centers". The session will be a roundtable discussion led by Chris Wintermeyer on how call centers can use big data to gain insights, transform operations, and increase profitability by making sense of the large amounts of customer data collected with each call.
Conference Session - Title&Abstract
- 1. Call Center Week Session Title & Abstract Optimized and Prime: How Big Data is Transforming Call Centers Call centers are teeming with data. Every call is another byte buried in your database. But what does it take to make sense of all that information? Big data leads to even bigger questions about the platforms and people necessary to make it all work. Join Chris Wintermeyer, Chief Evangelist at Domo, for a roundtable discussion on how leveraging big data can help call centers transform operations for greater insights and profitability.