Conflict building measures and roles.ppt
- 1. Explain the role of communication plays in conflict resolution OR Conflict Building Measures (CBM)
- 3. CONFLICT BUILDING MEASURES (CBM) Limiting or reducing the level of fear among parties in conflict is essential for building confidence and a sense of security. Confidence-building measures (CBMs) aim to lessen anxiety and suspicion by making the parties' behavior more predictable. Confidence is a psychological state, where by actors make themselves ready to take risk, openly communicate/ negotiate based on the expectations of goodwill and positive behavior from a corresponding person in order to avoid conflict escalation and consolidate the outcomes. Through CBM, mediators try to humanize the conflict parties and to break down the image of rival.
- 4. ROLE OF COMMUNICATION IN CONFLICT Effective conflict resolution always comes down to effective communication. In a therapeutic setting, this remains true even if a violent individual has had to be restrained. Individuals have different communication styles, especially when they come from different cultural backgrounds – some are more expressive and direct, others prefer to have their team members or managers speak for them, rather than voicing their opinion themselves. Problems occur when judgments are made on the basis of different communication styles.
- 5. 1. Open lines of communication 2. Using interpreters as cultural advisor 3. Using the native language 4. Sharing intelligence and information 5. Having regular meetings 6. Asking questions and listening 7. Handling requests 8. Negotiation agreements 9. Keeping promises 10. Providing answers 11. Acting as an intermediary 12. Planning together 13. Identifying and solving problems 14. Having follow-up discussion 15. Seeking an understanding of local condition
- 6. FOUR KEY NEGOTIATION TEMPERAMENTS 1. Harmonizer (The Pacifier). 2. Controller (The Bull). 3. Pragmatist (The Street Fighter). 4. Action Seeker (The High Roller).
- 7. HARMONIZER (THE PACIFIER). This is the intuitive-perceiving (N/P) combination. Characteristic behaviors include a broad perspective, resistance to deadlines and pressure. They demonstrate a general, theoretical, and open-ended approach. The Pacifier will either make a poor choice or cause failure of any resolution.
- 8. CONTROLLER (THE BULL). This is the intuitive-judging (N/J) combination. Characteristic behaviors include firmness, decisiveness, a broad perspective, conceptual theorizing, and discussion of multiple issues. They demonstrate a sense of the big picture combined with resolve. The Bull will become so rigid that no resolution will be possible.
- 9. PRAGMATIST (THE STREET FIGHTER) This is the sensing-judging (S/J) combination. Characteristic behaviors include a focus on detail and sequence or order, involving people support, firm decisiveness, and impatience for resolution. They demonstrate a focus on detail and a stubborn resolve. The Street Fighter could hurt somebody!
- 10. ACTION SEEKER (THE HIGH ROLLER). This is the sensing-perceiving (S/P) combination. Characteristic behaviors include a focus on detail and sequence, spontaneity, and flexibility. They demonstrate a detailed approach and some hyperactivity. The High Roller often loses big.