eFolder and ConnectWise Webinar: Top Seven Features MSPs Should Look for in a Cloud File Sync Solution
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This document discusses key features that managed service providers (MSPs) should look for in a cloud file sync solution. It outlines 7 top features: 1) meeting the needs of mobile and BYOD users, 2) including business-class features like authentication and permissions, 3) providing security and control through encryption and remote wiping, 4) supporting regulatory compliance, 5) enabling multi-tenant management and monitoring, 6) offering a brandable user experience, and 7) utilizing a recurring revenue model with attractive margins. The document also discusses how the solution can integrate with ConnectWise to automate service tickets, reporting, and billing.
eFolder and ConnectWise Webinar: Top Seven Features MSPs Should Look for in a Cloud File Sync Solution
- 1. Top Seven Features MSPs Should Look for in a Cloud File Sync Solution
- 2. US is the most expensive data breach total average per company $5.4 million 81% Employees use at least one personally owned electronic device 59% Employees use a mobile device to run line of business applications 90% 1/2 Have disabled auto lock for tablets Organizations are fully aware of devices accessing their networks Companies have experienced a data breach due to insecure devices 34% Store work email passwords and if lost only half would reset their work- related passwords <10% Level Setting Mobility and Security Trends
- 3. On average US Comprised records 28,765 US Is the most expensive data leaks cost per record $199 US is the most expensive data leaks total average per company $5.4 million Level Setting Mobility and Security Trends
- 4. 37% 35% 29%Malicious Criminal Attach Human Factor System Glitch Root Causes of Data Leaks
- 5. 50% 40% The Thing About Data It Has a Long Shelf Life Employees who lost their jobs in the last 12 months kept confidential corporate data Plan to use this data in their new jobs
- 6. employees say their organization does not take steps to ensure employees do not use confidential competitive information from third-parties employees say it is acceptable to transfer work documents to personal computers, tablets, smartphones or online file sharing applications. The majority never delete the data they've moved because they do not see any harm in keeping it. employees do not believe it is a crime to use a competitor's trade secret information; this mistaken belief puts their current employers at risk as unwitting recipients of stolen IP think it is acceptable to take corporate data because their company does not strictly enforce policie employees say their manager views data protection as a business priorities 68% 62% 56% 38% 51% Risk Assessment: Data Leaks and Mobility
- 7. Employees use a work computer for personal use everyday Employees access personal email from business computers Employees use a work computer for personal use at least sometimes Data Loss: Things You Haven’t Thought About
- 8. Public Cloud Corporate Data Traditional File Servers Managed File Transfer Enterprise Content Management Email Data leaks, no visibility, and no IT control
- 9. …without compromising security and control. With Anyone Work Anywhere Across Any Device With Any Content
- 10. 1. Meet the Needs of Mobile and BYOD Users IDC predicts, by 2015, the world's mobile worker population will reach 1.3 billion, representing 37.2% of the total workforce.
- 11. 2. Business-class Features AD/LDAP authentication Fine-grained client, group, and user permissions
- 12. 2. Business-class Features Rich file sharing and collaboration options
- 13. 3. Security and Control Encryption when data is in transit and “at rest” in the cloud Remote wipe for lost devices or employee departures
- 14. 4. Support Regulatory Compliance HIPPA GLBA SOX Business Associate Agreements
- 15. 5. Multi-tenant Management and Monitoring Partner Client 1 User 1 User 2 User 3 Client 2 User 1 User 2 User 3 Client 3 User 1 User 2 User 3
- 16. 6. Brandable Web Portal and Client Experience The Web Portal Client Software Sample Email
- 17. 7. Recurring Revenue Model, with Attractive Gross Margins Wholesale cost $8 Wholesale Cost Un-Managed business-class, Cloud File Sync $15 Wholesale Cost Managed, Business- Class, Cloud File Sync $25 Partner Margin Wholesale Cost Partner Margin
- 19. Checklist: Business-class •File sync with anytime, anywhere, and any device access •Share files and collaborate via email, URLs, team shares, and network mapped drives •Control access with user and group permissions and AD integration Secure •Complete data encryption in transit and at rest •Sync to a petabyte-scale and proven storage cloud •Fully HIPAA compliant, with business associate agreements Channel-ready •Multi-tenant management and monitoring, with PSA integration •Brandable web portal •Recurring revenue model, with attractive gross margin opportunities
- 21. Integration Features Automatic Creation of Service Tickets • Failed backups • Disk usage notifications • No backup notifications Population of Back Up Statistics in ConnectWise Management Summary Report Automated Billing • Online backup (total GB) • Local backup (number of servers, number of non-servers) • Email archiving (mailbox count) • DoubleCheck email filtering (mailbox count)
- 22. Service Ticket • Configure events in eFolder that will create service tickets in ConnectWise • Decide the type and severity of events which will send you a notification
- 23. Management Summary Report Synchronization Configure eFolder to synchronize back up statistics with the ConnectWise Management Summary Report
- 24. Billing eFolder Services on ConnectWise Agreements Once you set up your Agreement Addition in ConnectWise for eFolder products and services the Total Quantity will be updated each month
- 25. Interested in eFolder? www.eFolder.net Interested in ConnectWise? www.ConnectWise.com
Editor's Notes
- #3: Sources:2013 Cost of Data Breach Study: Global Analysis Ponemon Institute, May 2013 Harris Interactive 2012 SANS Annual Mobile Security Survey 2012 Motorola Mobility Survey 2012
- #4: Sources:2013 Cost of Data Breach Study: Global Analysis Ponemon Institute, May 2013 Harris Interactive 2012 SANS Annual Mobile Security Survey 2012 Motorola Mobility Survey 2012
- #5: Sources:2013 Cost of Data Breach Study: Global Analysis Ponemon Institute, May 2013 Harris Interactive 2012 SANS Annual Mobile Security Survey 2012 Motorola Mobility Survey 2012
- #6: Sources:2013 Cost of Data Breach Study: Global Analysis Ponemon Institute, May 2013 Harris Interactive 2012 SANS Annual Mobile Security Survey 2012 Motorola Mobility Survey 2012
- #7: Sources:2013 Cost of Data Breach Study: Global Analysis Ponemon Institute, May 2013 Harris Interactive 2012 SANS Annual Mobile Security Survey 2012 Motorola Mobility Survey 2012
- #8: Sources:2013 Cost of Data Breach Study: Global Analysis Ponemon Institute, May 2013 Harris Interactive 2012 SANS Annual Mobile Security Survey 2012 Motorola Mobility Survey 2012
- #22: Transition:ConnectWise is business automation software that helps IT service providers efficiently manage all aspects of their business. eFolder can be configured to push information about eFolder services into ConnectWise.Specifically, eFolder can be configured to automatically create service tickets in ConnectWise when a backup has failed or when disk usage reaches certain levels that you determine. eFolder can also be set up to push back up statistics into ConnectWise for reporting purposes and billing information into your agreements to streamline monthly invoicing.
- #23: There is a ton of flexibility when it comes to alerts and notification events in eFolder and what’s cool is that you can get very specific with the type of event and severity of events that will trigger creation of a service ticket in ConnectWise. This allows you to make sure your techs will be taking action on specific issues and gives you visibility into issues from one location (single pane of glass).
- #24: The Management Summary Report is an important tool that ConnectWise partners leverage as a deliverable to their end customers. This customer facing report combines data from different solutions that are integrated with ConnectWise to provide a snapshot of the state of the customer’s network and a summary of service delivered during a specified time period. eFolder will synchronize specific data about the backup statistics: failed and successful backup jobs.
- #25: And last but not least, billing. eFolder integration with ConnectWise makes billing for these services simple and streamlined. All you have to do is set up your agreement one time, add the specific eFolder solutions you want to include on the monthly invoice and then eFolder will update the quantity each month so that your invoice is accurate and timely.