CONNECTOR73 - artificial intelligence module
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Connector73 offers an intelligent communication service designed to enhance efficiency in client-company interactions. Utilizing artificial intelligence, the system automates and optimizes communication channels, ensuring faster connections and better management of data and calls. The service supports various communication types, including voice, SMS, and video, and allows users to train the AI for improved decision-making.
CONNECTOR73 - artificial intelligence module
- 2. Introduction
- 3. How we build barrier between company and client? 1) Extension that client have to remember 2) IVR 3) Overloaded secretary 4) Ineffectiveу call management rules and queues 5) Using only «right corporate» channels like phone or email
- 4. How we like to make orders 4 Let see how people make orders in supermarket STEP 1 Choose time for visit STEP 2 Test or touch the product Make decision immediately or ask for consultation STEP 3
- 5. How it happens in corporate 5 How customers try to make order by phone STEP 1 Check the working hours STEP 2 Call to the company, listen IVR, waiting in queue Explain your request to secretary STEP 3 STEP 4 Explain your request one more time to somebody where secretary will transferred you STEP 5 If you forget something – callback and go through steps 2-4 one more time
- 6. How our AI works 6 When Big Data works for your efficiency Analysis of digital footprints ANALYSIS Anonymous data collections COLLECTING DATA The control system generates the rules DECISIONS 1 2 3 Our service contains a communications management system built on the elements of artificialintelligence and designed to ensure transparent and efficient communication between users of different applications.
- 7. Continuous Study Process 7 Collects detailed data on everything that goes on in it 24/7 24/7 working hours Saves the path it used to reach the addressee, counts the number of steps needed, their character and duration For every incoming call Stores how, when and by which means system users communicate with the outer world For every outgoing call Using these assumptions, it defines rules to connect clients and employees with maximum speed and efficiency Analysis & Assumtions
- 8. Detail Example 8 Primary Analyst AI defines that the customer on the number 123-321 is usually served by the manager on the number 901. So it makes an assumption that when there’s an incoming call from 123-321 the system must check the availabilityof 901 and then forward the call directly to 901 skipping long processing scenarios. Now the system has a new rule which must work for this specific situation. Then a manager returns the call to the system for standard processing, and, seeing that, AI will readjust its assumptions to better deal with such calls in the future. In case of an outgoing call, a user must simplytell AI to connect with a client/partner of the company ABC, and it will be done with maximum speed and efficiency using every communication channel at hand. The channel is chosen based on the time and location of the caller. What if the mistake was made? Call Process If there are any issues, AI notifies the user, and provides several solutions to choose. For example, leave a message or call back later etc. If message was left, AI monitors its status so the user doesn’t have to do anything else. Notifications & Monitoring
- 9. Training 9 A user can help train AI at any time using special tools. This helps to speed up the system integration process, and improve quality of automatic decisions in complicated cases. Manual training works for all types of communicationchannels. If required,AI can train on data from external systems to better asses different relations and make more efficient assumptions and rules.
- 10. Supported Communications 10 Brings together in a single solution the various channels of communication VOICE SMS VDEO CHAT • Facebook Messenge • Viber • Telegram • Slack • HiPchat VOICE MESSAGING SMS VIDEO • Phone Calls • VoIP • RTC DATA Data from IoT devices WEB SERVICESAPPLICATION S
- 11. THANK YOU ANY QUESTIONS? VLADIMIR AFANSIEV • va@connector73.com • Prague Office: +420 225 850 210 • Tallin Office: +372 884 0084