Conneu 2011-welcomeand intro
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This document provides an agenda for the CONNECTIONS Summit event happening on November 8, 2011. The agenda includes sessions on smart TV trends, video across multiple screens, consumer demand for energy services, the personal cloud, and a networking reception. Topics will explore shifts in viewing habits, content delivery across devices, opportunities for new energy services providers, the transition to cloud storage, and networking.
Conneu 2011-welcomeand intro
- 1. WELKOM Cloud Services, Connected CE & Service Provider Strategies
- 2. Sponsors
- 3. Sponsors
- 5. Platinum Supporters PLATINUM SUPPORTING ORGANIZATIONS PLATINUM SUPPORTING MEDIA
- 8. At CONNECTIONS™ Summit, leading executives share consumer and industry data on trends in CE, home systems, value–added services, video, and mobile; building ARPU through video, support, and mobile; consumer and business strategies for connected CE; smart grid benefits and challenges; and mobile applications. 9:30 -10:45 a.m. Smart TV 2012 Outlook 2:30-3:15 p.m. Technical Support, Customer Service, and the Over 40 percent of all flat-panel TVs sold in 2011 were Internet-connectable, Lifecycle in the Digital Home causing huge shifts in viewing habits and in the use of game consoles, tablets, cloud With the rise of complex, interconnected devices, the need for tech support servers and smartphones. Explore television’s evolving role as the foundation of has grown exponentially. This gives OEMs, retailers, and broadband and the connected home and its influence on the in-home entertainment/information independent providers an unprecedented opportunity to forge loyalty-driven, experience. long-lasting consumer relationships. Learn about changes in tech support, their Moderator: Kurt Scherf, Vice President, Principal Analyst, Parks Associates impact on customer satisfaction and the role of the cloud. Moderator: Kurt Scherf, Vice President, Principal Analyst, Parks Associates 11 a.m.-12:15 p.m. Video: Three Screens and Beyond Content must stretch across multiple consumer platforms — smartphones and 4:00-5:15 p.m. The Personal Cloud and Digital Locker tablets in hand, connected TVs and Blu-ray players at home. Track premium video’s Consumers increasingly see physical media as an inconvenience, yet early data progress across multiple screens in and outside of the home, and get the inside show they are not ready to move everything to the cloud. Hear the latest track on consumer demand and business opportunities at each point in this consumer research on the transition to the cloud and enhance your knowledge expanding ecosystem. of the business challenges and opportunities created by the digital locker. Moderator: Brett Sappington, Director, Research, Parks Associates Moderator: Harry Wang, Director, Health & Mobile Product Research, Parks Associates 1:00-2:15 p.m. Consumer Demand for Energy as a Service Broadband has opened the home energy market to companies beyond traditional 5:30 p.m. Networking Reception utilities and energy-service providers. Using data from our Residential Energy Join Parks Associates and Premier Sponsors for a networking reception in the Management research service, we unearth the untapped possibilities for providers Hilton . Food, drinks, and face-to-face time with the leading digital living and manufacturers in the energy sector and share how market forces and analysts! consumer demand are creating new value-added services. Moderator: Tom Kerber, Director of Home Systems and Energy Research, Parks Associates
- 9. CONNECTIONS Connected TV Smartphone Tablet Connected Blu- Managed Video ray Disc Player Service OTT STB PC-to-TV Hybrid OTT STB Connection Digital Video Game Console Player
- 10. 2010 CE Buyers and Total CE Expenditure by Country Total CE Expenditure in 2010 by Country (Q2/11) (Among All BB HHs) 100% $1,600 88% 90% 86% 86% 86% $1,389 84% $1,400 80% $1,226 $1,220 $1,184 81% $1,200 Avg.Total Expenditure ($) 70% $1,062 $1,072 % of BB HHs Making CE Purchases in 2010 $1,000 60% 50% $800 40% $600 30% $400 20% $200 10% 0% $- U.S. France UK Spain Italy Germany (n=10,000, (n=2,000; ±2%) (n=2,000; ±2%) (n=2,000; ±2%) (n=2,000; ±2%) (n=2,000; ±2%) ±0.98%) Source: Connected Consumer in EU © 2011 Parks Associates
- 11. Economic Crisis
- 12. Household Spending Plan in 2011, by Country Household Spending Plan in 2011, by Country (Q2/11) (Among All BB HHs) 80% U.S. (n=10,000, ±0.98%) France (n=2,000; ±2%) 70% UK (n=2,000; ±2%) Spain (n=2,000; ±2%) 59% 60% 56% Italy (n=2,000; ±2%) 55% Germany (n=2,000; ±2%) 49% 50% 50% 43% 40% 40% 38% 33% 32% 29% 29% 30% % of BB HHs 20% 19% 17% 15% 12% 13% 12% 10% 0% Spend less on CEs Spend more on CEs Spend about in 2011 than in 2010 in 2011 than in 2010 the same in 2011 Source: Connected Consumer in EU © 2011 Parks Associates
- 13. Events and the Economy Huge IFA BBWF S IP& TV I Z E CONNECTIONS EUROPE Small Shallow Deep DEPTH OF TOPIC
- 14. Agenda Tuesday, November 8, 2011 Wednesday, November 9, 2011 10:00-10:15 Welcome & Opening Comments 8:45-9:00 Welcome & Reflections 10:15-10:45 Analyst & Insider Presentation: The 10 most 9:00-9:45 Digital Video and OTT Trends: Keeping the critical issues facing the European Connected Consumer Home marketplace 10:00-1100 Connected CE: New Content and Revenues 10:45-12:00 New Revenue Models: Challenges & Solutions SPECIAL RESEARCH SESSION 11:00-11:30 Myths, Truths and What Consumers Really 12:30-14:00 Networking Lunch Desire 13:15-13:45 Multiscreen Over-the-Top: Swipe to TV 11:30-12:30 Home Management Services: Catalysts, Inhibitors, and Business Opportunities 13:45-14:30 Perspectives from Cloud Suppliers SPECIAL RESEARCH SESSION 12:30-14:00 Lunch and Roundtable Topics 14:40-15:00 Cloud Services: Increasing ARPU • Smart Home Arrives 15:00-16:15 Connected Consumer Electronics and Cloud • Customer Support as Value-added Service Services in Europe • Multiscreen Services CLOSING KEYNOTE • Interactive TV 16:15-17:00 Connected CE and the Service Provider • Service Providers & New Media Trends Telmo Perez Luaces VP Strategy Orange - France Telecom 17:00-18:30 Networking Reception
- 15. Agenda Wednesday, November 9, 2011 | Understanding New Revenue Opportunities 14:00-15:00 IP Value-added Services as the Fifth Play SPECIAL RESEARCH SESSION 15:15-15:40 Multiscreen TV: The Analyst Perspective 15:40-16:30 The Impact of Multiscreen Services: Content and Service Providers 16:30-17:00 Closing Comments & Recommendations
- 16. The Team Brett Sappington Elizabeth Parks Arthur Baanders Director, VP, Marketing EU Research Research Representative Kurt Scherf Nick Thrash Stuart Sikes VP, Research & Marketing President Principal Analyst Director