Contact Center Softphone UI design

The document proposes a simpler and smarter user interface for phone applications called "Phone Pad" that uses drag and drop gestures instead of multiple buttons. Phone Pad would allow users to change their status by dragging a phone icon to different areas of the interface. Users could also answer calls, make calls, conference calls, transfer calls, and log out by interacting with the phone icon. The interface is intended to make phone applications easier to use compared to traditional button-based interfaces. The proposal is being prepared for patent application.