Continuant Map 011410
- 1. Maintenance advantage Plan Your telecommunications systems Continuant’s Maintenance Advantage Plan is an innovative, affordable alternative are one of your most essential to manufacturer maintenance plans. assets, with the power to increase By providing around-the-clock support, hassle-free access to certified engineers, sales, improve customer service, and reinventing Service Level Agree- ments (SLA) to provide greater levels of and integrate with nearly every accountability, Continuant has revitalized business practice. That is why telephone system maintenance. so many leading companies choose Continuant.
- 2. affordable Continuant’s Maintenance Advantage Plan Continuant’s Maintenance saves our customers an average of 20-30% over manufacturer maintenance plans. And our Advantage Plan provides our customer-centered approach delivers more customers with proactive responsive service and better results. diagnostics, dashboard visibility, Proactive Prevention and Protection and real-time alerts. And, most Every customer is assigned a Continuant project manager and a manufacturer-certified engineer importantly, Peace of Mind. who conducts a Maximum Uptime Analysis™ of your covered systems. Each system is accurately accountability documented and then analyzed for potential Continuant promises to fulfill our responsibilities problems. The results of the Maximum Uptime to protecting your systems by providing a guaranteed Analysis™ are then delivered to you with Time to Restore. If we ever miss our agreed upon recommendations to improve reliability, SLA, we will credit your account 50% of that security, and maximum uptime. month’s maintenance billing. accessible 100% guaranteed A manufacturer-certified engineer who understands If for any reason you are not completely satisfied your systems is just a phone call away, with virtually with our service, you may cancel your agreement no wait, 24x7. Continuant’s Maintenance Advantage during the first year of coverage with no penalty. Plan provides unrestricted access to technical support for easy resolution of repair issues. Our Tier 3 engineers are also available to provide the support you need for your MAC work, or answer any questions that you may have regarding the day-to-day administration of your systems. Single Point of contact Each customer is assigned a dedicated Continuant Account Manager and team who knows your systems and your expectations. Continuant provides you with a single point of contact that will proactively work with you to ensure that your uptime is maximized. innovative Real time alarm Monitoring indePendent and Resolution Continuant uses advanced proactive diagnostics affoRdable and real-time alarm monitoring to ensure your Peace of Mind systems are protected 24x7x365. Continuant engineers, who can make objective decisions and conduct trend analysis in real time, respond to 100% of all alarms.
- 3. did you know? Industry analysis indicates that the cost of providing maintenance has decreased over the last ten years, while manufacturer maintenance prices have increased. Continuant leverages investments in new technology and increased efficiency to lower costs, and passes the savings on to you.
- 4. flexibility and fairness If you replace a system under coverage, you choose whether to transfer the coverage to the new system or remove the coverage. And, if your system configurations change during the year, your coverage can change with them. Or, in the event of a site closure, you can remove the system from coverage with no penalty. complete Parts and labor warranty Continuant will immediately replace any failed component under coverage. Continuant guarantees that all of your critical components will be kept in stock at all times. customized alarm notification As part of the Maximum Uptime Analysis™, we will identify how each customer wants to be notified of system alarms, and customize our notification accordingly. In addition, the status of all alarms can be viewed in real time through the MyContinuant™ Customer Portal. “i don’t think you can find anybody that iS MoRe cuStoMeR fRiendly, MoRe helPful, MoRe knowledgeable Managed on Site critical Spares As part of our Maximum Uptime Analysis™, than thiS coMPany.” Continuant conducts a critical analysis of all system components. These components can then be stocked ~Robert Baker, South Carolina on the customer’s site. Replacement of failed National Guard components takes minutes… not hours. Preventive Maintenance Simplified billing Continuant will provide an annual inspection of Unlike the manufacturer’s bills, Continuant’s bills your system to ensure that it is in proper working are simple and can be customized to your specific condition. We will report back to you. When was billing requirements. Any billing issues that arise the last time your existing vendor performed are resolved immediately. preventive maintenance? a unique voice and data Maintenance PRovideR to learn more, call us at 800 652-9920 or visit us at continuant.com