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1
Nature and classification of
construction works
Construction works include all types of
predominantly civil engineering and
building works, both large and small. They
can be classified in three groups as follow:
Light construction
Includes works with light structural members and
consequent light foundations. Heavy plants and
equipments are not used.
They comprise: residential and commercial
buildings, schools, villages and city roads, small
water supply and sewerage systems etc.
Construction
classification Cont.
Heavy construction
Heavy structural members on massive foundations
requiring heavy machinery and equipments, large
quantity of materials, labour and finances for their
construction, e.g. tunnels, bridges, highways,
railways, irrigation works etc
Industrial construction
Construction works related to industries
involving specialized equipments and
intricate installations, requiring special
know how and skills, e.g. oil refineries,
steel mills, fertilizers, chemical plants etc.
2
Whether category of the above types, its
construction goes through a lifecycle of
the following stages:
A: Conception
many works originate due to the entrepreneurial
efforts of individuals, but others are a result of
demands to satisfy social and public needs.
The idea be promoted with the user agencies to
generate sufficient interest for its further
consideration anconceived by an individual or a
group often needs to development.
3
B: Study and evaluation
preliminary survey and rough estimates are
prepared and feasibility studies might be
carried out to establish the economic
viability of or the social utility of the
project before the proposal is finally
accepted.
4
C: Design
At this stage drawings and estimates are prepared. Field
investigations and surveys are carried out for the
purposes of, and the site and alignment finalized.
The acquisition of land and the approval from land authority
also take place simultaneously. The economies that can
be effected in the cost of a project depend mainly on a
decisions taken at the design stage or the basis of site
investigations and other related data.
D: Contract (procurement)
The usual method of getting work done is by awarding
contract at the best terms available. The contract stage
involves preparations for calling tenders, their
evaluation, and the final award of work to the selected
contractor.
5
E: Construction
Actual work is executed as per design. Variations in
site conditions and in other factors from these
presumed at the design stage require continue re-
assessment of the situation so as to evolve fresh
solution to the problems encountered. On
completion, the work is handled over to the
promoter for its use or operation. continuous
interaction between construction & design stage is
necessary for solving any problem that might occur.
F: Utilization and maintenance
when the construction is put into actual use, its
performance as well as the nature and extent of
maintenance and repairs provide a valuable feedback for
use in the development of new projects of a similar
nature.
6
Project delivery
system
Despite other methods of project delivery systems, In
Tanzania, construction projects are mostly
performed through tradition system on which client
procures a contractor to construct the building and
consultant to design and supervise the
construction works.
For a project to be full accomplished, client have
contractual relationships with both the consultant
and the contractor, while the later, consultant and
contractor exercise a mere relationships, see the
bolded and the dashed lines, Figure 1.1.
7
8
Client
Consulting party Contractor
Figure 1.1: Contractual relationships
Non contractual
Contractual
A project
Definition: a project is an endeavour mainly with
the following features: (i) objectives to be met (ii)
has start and end date (iii) consume resources and
(iv) unique features
Therefore, three contracting parties in Figure 1.1
are responsible to deal with the efforts for
managing the four outlined features of the project.
And we have seen three different classifications of
the projects in the introduction section. Now, the
question is how?
Assignment:
Outline the roles/responsibilities of each of the three
contracting parties that are outlined in Figure 1.1
9
Management functions or elements and
application in construction
Management of what? The term has been
derived from the act of manage! – SEE FIGURE
1.2
The aims of management in construction work are
to facilitate the execution of work in a planned and
efficient manner as per design and specifications
within the prescribed time limit and within the
greatest possible economy in expenditure.
The term management can reflect three
terminologies – efficient, effectiveness and
adaptability. This shows the know how and
affording the following four aspects:
processes involved, activities/tasks
involved, resources involved, methods
involved and the outputs required, with
justifications of relationships. 10
11
c
p
cp
cp
ConsultantConsultant
ClientClient
ContractorContractor
CPCP
cp
cp
cp
cp
cp
cp
cp
cp
cp
cp
cp
cp
cp
Figure 1.2: Relationships between contracting parties and the projects’ roles
r
r
r
The management function for achieving the above
mentioned goals are outlined:
Planning
The management function of deciding what to do,
when to do it, and how. It has the thrust of
forecasting issues or tasks ahead of time.
The planner relies on sound judgment based on
knowledge and experience as well as the
mathematical or statistical methods.
12
In planning construction works, various
alternative methods of tackling the work
are studied and decision are taken not only
about works as a whole, but for each part
or section of the work regarding time of
inception and completion: labour,
materials, machines and finance needed
and arrangements to be made for the
provision of construction facilities from
time to time.
13
Plans also takes care of the likely uncertainties in
execution due to various unpredictable factors, such as
the weather, difficulties in the procurement of materials
in short supply, price fluctuations, absenteeism of labour
due to festivals and illness etc. for example in an
execution of the job, planner decides whether a job will
be done manually or by using machine. He then fixes the
starting time, taking into consideration, amongst other
factors, the season so that either the work is finished
before the rains started to avoid flooding and consequent
stoppage of the work
 The time likely to be taken in completing the earth work
and the labours required are decided after calculating the
volume of earth work involved and determining the
output of each labour.
14
The number of pick-axes, shovels and baskets needed
can also be worked out, after knowing the number of
labours to be engaged. If the excavation is a rocky area,
the requirement of blasting and rock cutting would have
to be worked out.
 If the work is carried out mechanically, the type of
machine and facilities for repair and maintenance would
also have to be considered. 
Planning is difficult and expensive. Difficult because it
requires forecast of future environments and events,
expensive since it ties up significant number of highly
paid senior executives.
15
Advantages of
planning
Important decisions are taken un-hurriedly, using all the
data available and considering all possible options
The firm is compelled to look ahead; thus, possibly
avoiding foreseeable pitfalls
Departmental representatives are forced to meet and
discuss common problems
The feasibility of objectives are studied in depth
Inefficient and duplicated efforts may be identified and
thrown away
Resource deficiencies may be identified and balanced
16
Principles of
planning
The plan should be as detailed as expenditure
constraints allow
Plans should not extend too far into the future; accurate
prediction of the distant future is simple impossible
All alternative courses of action should be considered
Site effects and implications of the actions envisaged
should be examined
Instructions to individuals and departments must be
incorporated into the plan
Plans should be concise and easy to understand.
Summary
Planning effort seeks what to do, when to do it, and how.
17
Organization
Organization can be viewed in two perspectives, at
the firm or at the work’s patterns.
Organization as a firm results from a combination
of people who work within the boundaries of their
mixed & balanced skills’ strengths vs weaknesses
to achieve a common goal.
“It is a system of consciously coordinated
activities or efforts of two or more persons”..
Organizations can also be thought as “social
entities that are goal directed, deliberately
structured activity systems with a permeable
boundary”.
18
Organizations exist because no one individual can
successful cope, either mentally or physically, with all
the various demands for skills, experience, knowledge
and ability that are required when, for example, a large
construction project is to be undertaken.
These people contribute one part of the total collective
expertise that is required to achieve a common objective.
The process of breaking down the work into small tasks,
then to be carried out by groups of people/ by individuals
who have specialized skills and knowledge is known as
the division of labour.
 Organization operates as a system, either closed or open
system. A System is an interrelated set of elements
functioning as a whole wherein one part necessarily has
an effect on the others.
19
We focus on an organization as ‘an open system’
An open system is one in which the system has free
interaction with the environment within which it exists.
It must be capable of maintaining its capability to act
throughout, regardless of any changes that may take
place in the environment. The environment is generally
very wide –ranging and will consist of all those influences
that can act on an organization.
The organization would be composed of the following
factors, legal requirements, technological constraint,
political structure, sociological considerations, and
education limitations and so on.
20
In the construction context, any aspect of the
environment in which the project is being constructed,
that can affect the total process is included. The
interaction with its environment may take the form of an
exchange of information or materials in order to create
some form of finished product as a result of the
transformation or conversion process being undertaken
by the organization.
Organization as the work patterns
It can be referred to as the verb ‘ORGANIZE’, with the four perspectives as
outlined below:
1. Create in a manner of relationships or some kind of a logical manner
2. Cause to be structured or ordered or operating according to some
principle or ideas
3. Planed and directed and linked
4. Arrange by systematic planning and united effort
21
Scheduling
A schedule or timetable is a basic time management
tool consisting of a list of times at which possible tasks,
events, or actions are intended to take place, or a
sequence tool in the chronological order in which such
things are intended to take place.
 The process of creating a schedule - deciding how to
order the tasks and how to commit resources between
the variety of possible tasks - is called scheduling, and
a person responsible for making a particular schedule
may be called a scheduler.
  Making and following schedules is a fundamental human
activity, and learning to do these things effectively is one
of the most basic life skills. There are a wide variety of
situations in which schedules are necessary, or at least
useful.
22
Schedules are useful for both short periods, such as a
daily or weekly schedule, and for long term planning with
respect to periods of several months or years. They are
often made using a calendar, where the person making
the schedule can note the dates and times at which
various events are planned to occur.
  Schedules that do not set forth specific times for events
to occur may instead list an expected order in which
events either can or must take place.
Project management scheduling
In project management, a formal schedule will often be
created as an initial step in carrying out a specific
project, such as the construction of a building,
development of a product, or launch of a program.
23
Establishing a project management schedule
involves listing milestones, activities, and
deliverables with intended start and finish dates, of
which the scheduling of employees may be an
element.
Milestones are an important dates at a glance –
where certain activity/task must be achieved,
giving room for the other one to proceed
A production process schedule is used for the
planning of the production or the operation, while a
resource schedule aids in the logistical planning for
sharing resources among several activities.
24
In such cases, a schedule "is obtained by estimating the
duration of each task and noting any dependencies
amongst those tasks".
Dependencies are the tasks that must be completed in
order to make other tasks possible, such as renting a
truck before loading materials on the truck (since nothing
can be loaded until the truck is available for things to be
loaded on).
Scheduling of projects, therefore, requires the
identification of all of the tasks necessary to complete
the project, and the earliest time at which each task can
be completed. In creating a schedule, a certain amount
of time is usually set aside as a contingency/buffer
against unforeseen days. This time is called scheduling
variance, or float, and is a core concept for the critical
path method.
25
Implementation
When works are planned organized and scheduled, what
comes next is the implementation.
It involves putting plans into action using the planned,
organized and scheduled resources against the optimal
method(s) selected
Commit resources into events/operative issues
Excel efforts into seeing plans and effecting it into
actions
Do or engage with the job physically
Put things or a product to happen
26
Controlling
♦ A process of monitoring performance and taking
action to ensure achievement of the desired
results.
♦ Sees to it that the right things happen, in the
right ways, and at the right time.
♦ Done well, it ensures that the overall directions
of individuals and groups are consistent with
short and long range plans.
♦ It helps ensure that objectives and
accomplishments are consistent with one
another throughout an operative efforts of within
the firm.
27
28
♦It helps maintain compliance with
essential organizational rules and
policies.
Establish objectives and standards.
Measure actual performance.
Compare results with objectives and
standards.
Take necessary action.
29
The control process begins with planning and the
establishment of performance objectives.
Performance objectives are defined and the
standards for measuring them are set.
There are two types of standards:
♦ Input Standards - measures work efforts that go into
a performance task – what is the link between the
inputs used vs method used and the output delivered?
♦ Output Standards - measures performance results in
terms of quantity, quality, cost, or time.
30
Measuring Actual
Performance
Measurements must be
accurate enough to spot
deviations or variances
between what really occurs and
what is most desired.
Without measurement, effective
control is not possible.
31
Comparing Results with
Objectives and Standards
The comparison of actual performance
with desired performance establishes
the need for action.
Ways of making such comparisons
include:
♦Historical / Relative / Engineering
♦Benchmarking
32
Taking Corrective Action
Taking any action necessary to
correct or improve things.
Management-by-Exception - focuses
managerial attention on substantial
differences between actual and
desired performance.
33
Taking Corrective Action
♦Management-by Exception can
save the managers time, energy,
and other resources, and
concentrates efforts on areas
showing the greatest need.
♦There are two types of exceptions:
•Problems - below standard
•Opportunities - above standard
34
Effective Controls
The Best Controls in Organizations are:
Strategic and results oriented
Understandable
Encourage self-control
Timely oriented
Positive in nature
Fair and objective
Flexible
35
Types of Control
Preliminary
Sometimes called the
feedforward controls, they are
accomplished before a work
activity begins.
They make sure that proper
directions are set and that the
right resources are available to
accomplish them.
36
Types of Control
Concurrent
Focus on what happens during
the work process. Sometimes
called steering controls, they
monitor ongoing operations and
activities to make sure that
things are being done correctly.
37
Types of Control
Post-action
Sometimes called feedback controls,
they take place after an action is
completed. They focus on end
results, as opposed to inputs and
concurrent - this type of control may
only help to guide future efforts, but
he current one would already been
interfered.
38
Types of Controls
Managers have two broad
options with respect to control.
They can rely on people to
exercise self-control (internal)
over their own behavior.
Alternatively, managers can
take direct action (external) to
control the behavior of others.
39
Types of Control
Internal Controls
Allows motivated individuals to exercise self-control in
fulfilling job expectations.
The potential for self-control is enhanced when capable
people have clear performance objectives and proper
resource support.
External Controls
It occurs through personal supervision and the use of
formal administrative systems.
Performance appraisal systems, compensation and benefit
systems, employee discipline systems, and management-
by-objectives.
40
Organizational Control
Systems
Managing processes in
organizations
♦Strategy and objectives
♦Policies and procedures
♦Selection and training
♦Performance appraisal
♦Job design and work structures
♦Performance norms, and both
individual and organization culture

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Introduction to project management

  • 1. 1 Nature and classification of construction works Construction works include all types of predominantly civil engineering and building works, both large and small. They can be classified in three groups as follow: Light construction Includes works with light structural members and consequent light foundations. Heavy plants and equipments are not used. They comprise: residential and commercial buildings, schools, villages and city roads, small water supply and sewerage systems etc.
  • 2. Construction classification Cont. Heavy construction Heavy structural members on massive foundations requiring heavy machinery and equipments, large quantity of materials, labour and finances for their construction, e.g. tunnels, bridges, highways, railways, irrigation works etc Industrial construction Construction works related to industries involving specialized equipments and intricate installations, requiring special know how and skills, e.g. oil refineries, steel mills, fertilizers, chemical plants etc. 2
  • 3. Whether category of the above types, its construction goes through a lifecycle of the following stages: A: Conception many works originate due to the entrepreneurial efforts of individuals, but others are a result of demands to satisfy social and public needs. The idea be promoted with the user agencies to generate sufficient interest for its further consideration anconceived by an individual or a group often needs to development. 3
  • 4. B: Study and evaluation preliminary survey and rough estimates are prepared and feasibility studies might be carried out to establish the economic viability of or the social utility of the project before the proposal is finally accepted. 4
  • 5. C: Design At this stage drawings and estimates are prepared. Field investigations and surveys are carried out for the purposes of, and the site and alignment finalized. The acquisition of land and the approval from land authority also take place simultaneously. The economies that can be effected in the cost of a project depend mainly on a decisions taken at the design stage or the basis of site investigations and other related data. D: Contract (procurement) The usual method of getting work done is by awarding contract at the best terms available. The contract stage involves preparations for calling tenders, their evaluation, and the final award of work to the selected contractor. 5
  • 6. E: Construction Actual work is executed as per design. Variations in site conditions and in other factors from these presumed at the design stage require continue re- assessment of the situation so as to evolve fresh solution to the problems encountered. On completion, the work is handled over to the promoter for its use or operation. continuous interaction between construction & design stage is necessary for solving any problem that might occur. F: Utilization and maintenance when the construction is put into actual use, its performance as well as the nature and extent of maintenance and repairs provide a valuable feedback for use in the development of new projects of a similar nature. 6
  • 7. Project delivery system Despite other methods of project delivery systems, In Tanzania, construction projects are mostly performed through tradition system on which client procures a contractor to construct the building and consultant to design and supervise the construction works. For a project to be full accomplished, client have contractual relationships with both the consultant and the contractor, while the later, consultant and contractor exercise a mere relationships, see the bolded and the dashed lines, Figure 1.1. 7
  • 8. 8 Client Consulting party Contractor Figure 1.1: Contractual relationships Non contractual Contractual
  • 9. A project Definition: a project is an endeavour mainly with the following features: (i) objectives to be met (ii) has start and end date (iii) consume resources and (iv) unique features Therefore, three contracting parties in Figure 1.1 are responsible to deal with the efforts for managing the four outlined features of the project. And we have seen three different classifications of the projects in the introduction section. Now, the question is how? Assignment: Outline the roles/responsibilities of each of the three contracting parties that are outlined in Figure 1.1 9
  • 10. Management functions or elements and application in construction Management of what? The term has been derived from the act of manage! – SEE FIGURE 1.2 The aims of management in construction work are to facilitate the execution of work in a planned and efficient manner as per design and specifications within the prescribed time limit and within the greatest possible economy in expenditure. The term management can reflect three terminologies – efficient, effectiveness and adaptability. This shows the know how and affording the following four aspects: processes involved, activities/tasks involved, resources involved, methods involved and the outputs required, with justifications of relationships. 10
  • 12. The management function for achieving the above mentioned goals are outlined: Planning The management function of deciding what to do, when to do it, and how. It has the thrust of forecasting issues or tasks ahead of time. The planner relies on sound judgment based on knowledge and experience as well as the mathematical or statistical methods. 12
  • 13. In planning construction works, various alternative methods of tackling the work are studied and decision are taken not only about works as a whole, but for each part or section of the work regarding time of inception and completion: labour, materials, machines and finance needed and arrangements to be made for the provision of construction facilities from time to time. 13
  • 14. Plans also takes care of the likely uncertainties in execution due to various unpredictable factors, such as the weather, difficulties in the procurement of materials in short supply, price fluctuations, absenteeism of labour due to festivals and illness etc. for example in an execution of the job, planner decides whether a job will be done manually or by using machine. He then fixes the starting time, taking into consideration, amongst other factors, the season so that either the work is finished before the rains started to avoid flooding and consequent stoppage of the work  The time likely to be taken in completing the earth work and the labours required are decided after calculating the volume of earth work involved and determining the output of each labour. 14
  • 15. The number of pick-axes, shovels and baskets needed can also be worked out, after knowing the number of labours to be engaged. If the excavation is a rocky area, the requirement of blasting and rock cutting would have to be worked out.  If the work is carried out mechanically, the type of machine and facilities for repair and maintenance would also have to be considered.  Planning is difficult and expensive. Difficult because it requires forecast of future environments and events, expensive since it ties up significant number of highly paid senior executives. 15
  • 16. Advantages of planning Important decisions are taken un-hurriedly, using all the data available and considering all possible options The firm is compelled to look ahead; thus, possibly avoiding foreseeable pitfalls Departmental representatives are forced to meet and discuss common problems The feasibility of objectives are studied in depth Inefficient and duplicated efforts may be identified and thrown away Resource deficiencies may be identified and balanced 16
  • 17. Principles of planning The plan should be as detailed as expenditure constraints allow Plans should not extend too far into the future; accurate prediction of the distant future is simple impossible All alternative courses of action should be considered Site effects and implications of the actions envisaged should be examined Instructions to individuals and departments must be incorporated into the plan Plans should be concise and easy to understand. Summary Planning effort seeks what to do, when to do it, and how. 17
  • 18. Organization Organization can be viewed in two perspectives, at the firm or at the work’s patterns. Organization as a firm results from a combination of people who work within the boundaries of their mixed & balanced skills’ strengths vs weaknesses to achieve a common goal. “It is a system of consciously coordinated activities or efforts of two or more persons”.. Organizations can also be thought as “social entities that are goal directed, deliberately structured activity systems with a permeable boundary”. 18
  • 19. Organizations exist because no one individual can successful cope, either mentally or physically, with all the various demands for skills, experience, knowledge and ability that are required when, for example, a large construction project is to be undertaken. These people contribute one part of the total collective expertise that is required to achieve a common objective. The process of breaking down the work into small tasks, then to be carried out by groups of people/ by individuals who have specialized skills and knowledge is known as the division of labour.  Organization operates as a system, either closed or open system. A System is an interrelated set of elements functioning as a whole wherein one part necessarily has an effect on the others. 19
  • 20. We focus on an organization as ‘an open system’ An open system is one in which the system has free interaction with the environment within which it exists. It must be capable of maintaining its capability to act throughout, regardless of any changes that may take place in the environment. The environment is generally very wide –ranging and will consist of all those influences that can act on an organization. The organization would be composed of the following factors, legal requirements, technological constraint, political structure, sociological considerations, and education limitations and so on. 20
  • 21. In the construction context, any aspect of the environment in which the project is being constructed, that can affect the total process is included. The interaction with its environment may take the form of an exchange of information or materials in order to create some form of finished product as a result of the transformation or conversion process being undertaken by the organization. Organization as the work patterns It can be referred to as the verb ‘ORGANIZE’, with the four perspectives as outlined below: 1. Create in a manner of relationships or some kind of a logical manner 2. Cause to be structured or ordered or operating according to some principle or ideas 3. Planed and directed and linked 4. Arrange by systematic planning and united effort 21
  • 22. Scheduling A schedule or timetable is a basic time management tool consisting of a list of times at which possible tasks, events, or actions are intended to take place, or a sequence tool in the chronological order in which such things are intended to take place.  The process of creating a schedule - deciding how to order the tasks and how to commit resources between the variety of possible tasks - is called scheduling, and a person responsible for making a particular schedule may be called a scheduler.   Making and following schedules is a fundamental human activity, and learning to do these things effectively is one of the most basic life skills. There are a wide variety of situations in which schedules are necessary, or at least useful. 22
  • 23. Schedules are useful for both short periods, such as a daily or weekly schedule, and for long term planning with respect to periods of several months or years. They are often made using a calendar, where the person making the schedule can note the dates and times at which various events are planned to occur.   Schedules that do not set forth specific times for events to occur may instead list an expected order in which events either can or must take place. Project management scheduling In project management, a formal schedule will often be created as an initial step in carrying out a specific project, such as the construction of a building, development of a product, or launch of a program. 23
  • 24. Establishing a project management schedule involves listing milestones, activities, and deliverables with intended start and finish dates, of which the scheduling of employees may be an element. Milestones are an important dates at a glance – where certain activity/task must be achieved, giving room for the other one to proceed A production process schedule is used for the planning of the production or the operation, while a resource schedule aids in the logistical planning for sharing resources among several activities. 24
  • 25. In such cases, a schedule "is obtained by estimating the duration of each task and noting any dependencies amongst those tasks". Dependencies are the tasks that must be completed in order to make other tasks possible, such as renting a truck before loading materials on the truck (since nothing can be loaded until the truck is available for things to be loaded on). Scheduling of projects, therefore, requires the identification of all of the tasks necessary to complete the project, and the earliest time at which each task can be completed. In creating a schedule, a certain amount of time is usually set aside as a contingency/buffer against unforeseen days. This time is called scheduling variance, or float, and is a core concept for the critical path method. 25
  • 26. Implementation When works are planned organized and scheduled, what comes next is the implementation. It involves putting plans into action using the planned, organized and scheduled resources against the optimal method(s) selected Commit resources into events/operative issues Excel efforts into seeing plans and effecting it into actions Do or engage with the job physically Put things or a product to happen 26
  • 27. Controlling ♦ A process of monitoring performance and taking action to ensure achievement of the desired results. ♦ Sees to it that the right things happen, in the right ways, and at the right time. ♦ Done well, it ensures that the overall directions of individuals and groups are consistent with short and long range plans. ♦ It helps ensure that objectives and accomplishments are consistent with one another throughout an operative efforts of within the firm. 27
  • 28. 28 ♦It helps maintain compliance with essential organizational rules and policies. Establish objectives and standards. Measure actual performance. Compare results with objectives and standards. Take necessary action.
  • 29. 29 The control process begins with planning and the establishment of performance objectives. Performance objectives are defined and the standards for measuring them are set. There are two types of standards: ♦ Input Standards - measures work efforts that go into a performance task – what is the link between the inputs used vs method used and the output delivered? ♦ Output Standards - measures performance results in terms of quantity, quality, cost, or time.
  • 30. 30 Measuring Actual Performance Measurements must be accurate enough to spot deviations or variances between what really occurs and what is most desired. Without measurement, effective control is not possible.
  • 31. 31 Comparing Results with Objectives and Standards The comparison of actual performance with desired performance establishes the need for action. Ways of making such comparisons include: ♦Historical / Relative / Engineering ♦Benchmarking
  • 32. 32 Taking Corrective Action Taking any action necessary to correct or improve things. Management-by-Exception - focuses managerial attention on substantial differences between actual and desired performance.
  • 33. 33 Taking Corrective Action ♦Management-by Exception can save the managers time, energy, and other resources, and concentrates efforts on areas showing the greatest need. ♦There are two types of exceptions: •Problems - below standard •Opportunities - above standard
  • 34. 34 Effective Controls The Best Controls in Organizations are: Strategic and results oriented Understandable Encourage self-control Timely oriented Positive in nature Fair and objective Flexible
  • 35. 35 Types of Control Preliminary Sometimes called the feedforward controls, they are accomplished before a work activity begins. They make sure that proper directions are set and that the right resources are available to accomplish them.
  • 36. 36 Types of Control Concurrent Focus on what happens during the work process. Sometimes called steering controls, they monitor ongoing operations and activities to make sure that things are being done correctly.
  • 37. 37 Types of Control Post-action Sometimes called feedback controls, they take place after an action is completed. They focus on end results, as opposed to inputs and concurrent - this type of control may only help to guide future efforts, but he current one would already been interfered.
  • 38. 38 Types of Controls Managers have two broad options with respect to control. They can rely on people to exercise self-control (internal) over their own behavior. Alternatively, managers can take direct action (external) to control the behavior of others.
  • 39. 39 Types of Control Internal Controls Allows motivated individuals to exercise self-control in fulfilling job expectations. The potential for self-control is enhanced when capable people have clear performance objectives and proper resource support. External Controls It occurs through personal supervision and the use of formal administrative systems. Performance appraisal systems, compensation and benefit systems, employee discipline systems, and management- by-objectives.
  • 40. 40 Organizational Control Systems Managing processes in organizations ♦Strategy and objectives ♦Policies and procedures ♦Selection and training ♦Performance appraisal ♦Job design and work structures ♦Performance norms, and both individual and organization culture