Controlling Chaos - Adventures with a Scrum Team

Rob Healy, Principal Consultant
Controlling Chaos

Agenda
2
Tragedy Comedy Good Fast

Rob Healy
• 15 years developing, documenting,
testing and managing software
• Lean Six Sigma Certified
• MBA, H. Dip Mgmt. B. Mech. Eng.
• CSM, CPO
• Founder member of the Agile Lean
Ireland Society
• Presented at the Agile Tour 2015
www.ammeon.com © 2017 Ammeon Ltd. All Rights Reserved.
3

October 2015
4

October 2015
5

Chaos October 2015
• Mature scrum team of Python and
Puppet developers, documenters and
testers.
• Responsible for interfaces: REST, XML,
CLI other features for a cluster
deployment tool.
• Part of a major 100+ team for a
software project, releasing every three
weeks.
• Very advanced CI/CD toolchain.
• Previous PO very technical.
• Both PO and SM departing.
6

My First Sprint: Chaos
7

My First Sprint: Chaos
8

Metrics 1
9
Note: Reporters names removed for anonymity

Welcome: DevOps
• 3 Ways
• Left-to-right flow of work
• Right-to-left fast feedback
• Culture
• 4 Types of Work
• Business Projects
• Internal Projects
• Operational Change
• Unplanned Work
10

Tragedy of the Commons: Backlog
11

Forward Planning: Backlog Grooming
12

Process Control: Visualizing Done
13

Adopting Culture
• Used the “Chaos” theme to develop
the team culture.
• High-performing
• Self-organising
• Loyal
• Quality focus
Better grooming, better quality
deliveries, fewer bugs late in the
process.
Open to new work and opportunities.
14

Results
• Better grooming,
• Better quality deliveries, fewer bugs
late in the process.
• Open to new work and opportunities.
15

Accelerating Lumberjacks
16

Public Goods
The defining characteristic of a public good
is that consumption of it by one individual
does not actually or potentially reduce the
amount available to be consumed by
another individual.
- Gravelle and Rees
17

Welcome: DevOps
• 3 Ways
• Left-to-right flow of work
• Right-to-left fast feedback
• Culture
• 4 Types of Work
• Business Projects
• Internal Projects
• Operational Change
• Unplanned Work
18

Accelerating with ATRunner
Was
• Automated tests designed and
delivered by by testers.
• Slow to design, implement, run and
maintain
Is
• New automated testing system
implemented / improved
• Uses mocking of known behaviours.
• Faster to execute tests (62.5%)
• Easier to implement
• Better coverage
19

Accelerating with Performance Metrics
Was
• No performance measures of internal
deployment tasks required to install or
upgrade the software
Is
• Deployed performance metrics to
identify the order and duration of each
task
• Easier debugging
• Identified opportunities to run similar
tasks in parallel and reduced the time
to upgrade by ~45%
20

Meetup / Networking / Support Community
www.ammeon.com
22
Lean
Coffee

Training & Coaching Offerings
www.ammeon.com © 2017 Ammeon Ltd. All Rights Reserved. Confidential - Do Not Distribute.
23
Agile
Agile Lean Principles
Introduction to Agile
Introduction to Scrum /
Kanban
Scrum Master
Product Owner
SAFe Practitioner
SAFe Agilist
Advanced Scrum Master
Lean / Lean Startup
Lean Startup Workshop
Lean Canvas Workshop
Lean Six Sigma White Belt
Lean Six Sigma Yellow
Belt
Lean Six Sigma Green Belt
Lean Six Sigma Black Belt
Technology
OpenStack
OpenShift
Puppet
Python
Kubernetes
CI / CD Toolchains
Bespoke Courses
Coaching
Lean Canvas
Customer Journey Mapping
Innovation / Experimentation
Agile Coaching*
Kaizen Workshops*
Value Stream Mapping*
Benchmarking*
* These programs are part of a National Lean Effort supported by Enterprise Ireland and IDA.

24
Your place or mine?
• We are based in O’Connell Bridge
House, D’Olier Street in Dublin
City Centre – easy access to
public transport and car parks
and hotels.
• We have dedicated training
facility where we run our public
courses up to 10 - 15 people.
• Half-day courses include
complimentary breakfast.
• Full day courses include
complimentary breakfast and
lunch.
• Workshops and coaching are
usually delivered on-site

25
So good, we consume it ourselves
• Our courses are
delivered by
experienced
practitioners, with
decades of
experience.
• Where outside
practitioners are
used, we use trainers
we use internally.

www.ammeon.com Ammeon@ammeon
Thank You
26

Recommended Reading - Books
The Goal
• Goldratt, EM. Cox, J
The Phoenix Project
• Kim, G. Behr, K.
Spafford G
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Thinking Fast & Slow
• Kahneman, D.
Naked Statistics
• Wheelan C.

Recommended Watching
The Dark Knight Trilogy
• Christian Bale (Actor, Director),
Michael Caine (Actor, Director),
Christopher Nolan (Director)
28
Ozark
• Jason Bateman (Actor,
Director), Laura Linney (Actor),
Bill Dubuque (Creator)

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