COO Playbook Introduction
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This document introduces Antony Turner and his COO Playbook for building smart execution capability. The COO Playbook provides a holistic model to define and execute a strategy, with components covering vision, teams, operating model, communication, performance and more. It includes over 100 pages of practical, experience-based content such as checklists, examples and templates to help turn ideas into reality through better planning, coordination and review of initiatives. The goal is to deliver faster while continuously improving through learning.
COO Playbook Introduction
- 1. Antony Turner Sept 2017, Work in progress The COO Playbook Smart Execution
- 2. 2© Antony Turner Introducing Antony Turner, the creator of the COO Playbook Two Fintech startups and 20+ years experience at leading European banks 20+ years at the largest European banks (UBS, Barclays, Credit Suisse, ABN Amro, BNP Paribas and HSBC) Led initiatives in Technology, Information Security, HR Transformation, Vendor Management, Mergers & Acquisitions, Electronic Trading and Digital Banking Previous roles include: Chief Operating Officer, Program Director and Chief of Staff Two FinTech start-ups (BiBox and LMRKTS)
- 3. 3© Antony Turner Smart execution turns ideas into reality ☺ You’ve identified a new disruptive technology or a new business model But its execution (implementation) is not going as well as it could (too slow, too expensive…)☹ The COO Playbook
- 4. 4© Antony Turner Some war stories… Talented individuals but no team ! Poor coordination ! Slow product development / distribution Too many initiatives / projects ! Initiatives poorly resourced ! Duplication of effort ! Slow time to market ! Poor leadership and accountability ! Limited cost transparency ! Poor allocation of resources ! Slow time to market Product managers not empowered ! Poor engagement with stakeholders ! Poor leadership of agile teams ! Slow time to market No mandate for teams ! Conflict / turf fighting ! Slow response to requests ! Slow pace of transformation Example case study ! Impact 2 3 4 5 Business case not understood ! Poor allocation of resources ! Limited organizational commitment ! Slow pace of client adoption Mistakes consistently repeated ! Limited learning ! Unnecessary cost ! Slow time to market Business and IT structures not aligned ! Short term focus ! Lack of industrialization ! Slow time to scale Legal and Compliance out of synch ! Slow product development ! Slow client adoption ! Slow time to market Positioning of data analytics ! Duplication of efforts (MIS) ! Not embedded in product development ! Limited understanding of client activity ! Business case not tracked Example case study ! Impact 6 7 8 9 10 1 No plans to scale
- 5. 5© Antony Turner A practical and holistic model Based on experience "Vision without action is a daydream. Action without vision is a nightmare.” — Japanese proverb " The COO Playbook is purposefully designed to build smart execution capability " A holistic model to define and execute a strategy " A description of all the key components (from vision to performance) " A checklist of success criteria " A plan for building each component " Examples of how components are inter-connected " 100+ pages of content " Simple, practical advice from experience working in start-ups and financial institutions. Continuously improved through exchange of ideas Teams Operating Model Strategy Communication Performance
- 6. 6© Antony Turner Playbook Components and Connectivity KPIs Milestones Risk Management Systematic Reviews Rewards & Recognition Dependency Management Performance Accountable Leads Purpose and Mandate Skills / Diversity Team work Resource PlanningRole Clarity Teams Operating Model Joint Business & IT Teams Product Management Legal, Compliance & Risk Data AnalyticsPrototyping Operating Model Comms Plan Stakeholder Management Culture Marketing1-2-1 Meetings Communication Collaboration Leadership Vision Business Case Execution Plan GovernanceOrganisation Structure Strategy Keeping it simple Prioritisation & focus Execution, day-to-day Acting with conviction
- 7. 7 Sample © Antony Turner 100+ pages of content Teams Operating Model Strategy Communication Performance KPIs Milestones Risk Management Systematic Reviews Rewards & Recognition Dependency Management Performance Systematic Reviews 86 Systematic Reviews Speed of learning drives faster execution © Antony Turner Success criteria Plan, Action, Review embedded in culture Frequent performance reviews (e.g. every 2 weeks) Tight agenda (see overleaf) Constant learning All key activity is measured and tracked Key components Teams Operating Model Strategy Communication Performance Open Communication Connectivity and alignment Focus Data Analytics Teamwork Continual review and research Example Agenda (60 mins) 87 Systematic Reviews Example agenda © Antony Turner Inputs ! KPIs ! Milestones ! Stakeholder perceptions Teams Operating Model Strategy Communication Performance Outputs ! Actions for team ! Lessons learnt to share with other teams Time ActivityWho 5 mins Objectives1. Performance dataLeader 10 mins Top 3 things that went well for individual. Top 3 things that could be improved. (Not for sharing) Individuals 15 mins Top 3 things that went well. Top 3 things that could be improved. (For presenting to rest of team) Small groups2 20 (4 x 5 mins) Each group presents results back to teamTeam 10 mins Summarises lessons learnt for team Captures 3 key actions Leader 1. Looking back over the last 2 weeks, what could be performed better next time? How to increase time to market? How to remove barriers? 2. Groups of 4 people 88 Week 1 Week 2 Week 3 Establishing systematic review process Define overall framework and process1 Signed off Syndicate and sign off Brief / train key staff involved in the process © Antony Turner Teams Operating Model Strategy Communication Performance Communicate process Hold first 1 or 2 performance reviews2 Review lessons learnt. Adjust plans. Adjust on-going process 1. Including roles and responsibilities 2. A pilot and phased adoption / rollout could follow 3. Objectives, agenda, participants, location, data/bus intelligence input required, outcomes, actions Setup on-going reviews3 Communicate first outcomes Setup complete On-going reviews, lessons learnt, planning and actions Timeframes are illustrative
- 8. 8© Antony Turner This is different Smart execution: delivers, learns and adapts Simple and Practical Scalable Key ElementsBest of Both (program management & agile) New Ways of Working Based on Experience