Course Assignments In this course, you are expected to wri.docx

Course Assignments
In this course, you are expected to write a 6–10-page research
paper, outlining a communications
outreach campaign. The paper will also form the foundation for
your voiceover PowerPoint
presentation, which is due in Module 7.
You may select one of two options to complete your paper:
Option 1
Think about the health care organization you work in, or an
organization in your community with which
you are familiar. Assume that you are a mid-level manager and
want to implement an outreach
campaign to target a particular group that is not accessing your
services. You want to develop a
communications plan to create awareness of and cultivate buy-
in for the service. An example might be
making hospice services available to the Native American
community. You will need to present this plan
before your Board of Directors for approval. The fiscal climate
is challenging, so you will need to use

available data to develop an evidence-based persuasive paper.
In your paper, you must address the following areas:
Describe the organization, including services provided and
service region.
Describe for the board of directors the target group you want to
bring in. If you are targeting a
particular service or product for the group, describe that as
well.
Include demographic data for the region served by the
organization, with particular focus on
current numbers and projected increases for certain cultural
groups, if any. You may look at
many facets of culture here, including but not limited to
ethnicity, race, age, socioeconomic
status, or gender. This data can be found on your state’s health
department website.
Identify current communication technologies that you plan to
use for this target group, and
explain your choices. If you cannot find a technology that is
culturally or environmentally
appropriate for the group, explain why and describe other ways
to reach out to the group.
Provide a rich and detailed description for your communication
campaign to the board and

request approval. Your presentation should “sell” the Board on
the communications campaign
for the target cultural group using what you consider to be the
best currently available
technology.
Option 2
organization in your community with which
you are familiar. Assume that you are a manager for a hospital
surgical unit and want to implement an
outreach campaign to market the availability of a new medical
procedure, such as a heart, liver, renal,
bariatric, neurological, or other surgical procedure. You want to
develop a communications plan to
create awareness of and cultivate buy-in for the service. An
example might be robot-assisted cardiac
surgery. You will need to present this plan before your Board of
Directors for approval. The fiscal climate
is challenging, so you will need to use available data to develop
an evidence-based persuasive paper.

Describe the organization, including services provided and
service region.
Describe for the board of directors the new service you want to
market. Identify for the board
the projected numbers of new patients and the procedures
related to the new service, including
pre-surgical, surgical, and post-surgical procedures.
Include demographic data for the region served by the
organization, with particular focus on
current numbers and projected increases for certain cultural
groups, if any. You may look at
many facets of culture here, including but not limited to
ethnicity, race, age, socioeconomic
status, or gender. This data can be found on your state’s health
department website. If you
intend to target your outreach to certain groups, please provide
demographic data specific to
these groups.
Identify technologies to be used for communications outreach,
and explain your choices. If you
cannot find a technology that is accessible or culturally
appropriate for certain groups, explain
why and describe other ways to reach out to them.

Provide a rich and detailed description for your campaign to
reach out to the community and
demonstrate how your recommended communication campaign
would increase revenue for the
organization.
Close with a request for board approval. Your presentation
should “sell” the Board on the
communications campaign for the new service using what you
consider to be the best currently
available technology.
The paper should be 6–10 pages in length, typed double-spaced
in 12-point font with 1-inch margins on
all sides. You should use APA (6th ed.) guidelines for writing
and citations.
The first part of this assignment will be due in Module 2. In
Module 2, you will identify the
organization you will focus on and briefly describe the option
you have chosen. Provide two
references from the Excelsior College Library that you plan to
use in your paper.
In Module 5, you will complete and submit an outline of the
option you select for your paper.
This will allow the instructor to provide you with feedback on
your outline to guide you in

successful submission of your major paper.
In Module 6, you will complete and submit your paper.
In Module 7, you will use the contents of your paper to develop
a persuasive voiceover
PowerPoint presentation. Please be sure to allot the necessary
time to read the materials on
how to develop a PowerPoint presentation and to learn how to
use the voiceover feature of the
software.
#1: Reflection Paper: Electronic Records as a Communication
Tool, 2-3 pages, Due Date: 7/2/2017
#2: Final Paper: Submission of Option, 1 page, Due Date:
7/2/2017
#3: Reflection Paper: Giving and Receiving Health Information,
2-3 pages, Due Date: 7/9/2017
#4: Assignment: Design and Deliver a PSA for a Target
Audience, Due Date: 7/23/2017
#5: Final Paper: Outline Submission, 2 pages, Due Date:
07/23/2017
#6: Final Paper: Paper Submission, 6-10 pages, Due Date:
7/30/2017

#7: Presentation: Voiceover Persuasive PowerPoint to Board of
Directors, Due Date: 8/6/2017
#8: Short Paper: Legislative Testimony, 1 page, APA, Due Date:
8/13/2017
#1: Reflection Paper: Electronic Records as a Communication
Tool, Due Date: 7/2/2017
The use of electronic health records (EHR) or electronic
medical records (EMR) is increasing dramatically across the
United States health service industry. As a health care leader,
you need to be aware that the use of EHRs is required in this
patient-centric /patient-centered era. In fact, starting in 2015,
hospitals and doctors will be subject to financial penalties under
Medicare if they are not using EHRs. The rapidly growing
interest in using online communication has motivated
organizations to consider options for deploying these new tools
in clinical practice.
· Describe the barriers and challenges health care providers and
their organizations must address in developing and deploying
information technology tools for medical records.
· Take one of your identified challenges and suggest a way to
address this challenge, based on your research primarily, and
any professional experience secondarily. Justify your response.
Write the reflection paper in 2–3 pages in a Word document.
Please use complete sentences, not bulleted responses. Follow
the (6th edition) style for editing and citations.
#2: Final Paper: Submission of Option, Due Date: 7/2/2017
Now that you are familiar with the requirements and your
responsibility to choose one of the two options for your
research paper, this assignment entails informing your faculty
of your decision.
Specifically, you must complete the following:
· Post the option you have selected in the assignment box
below. Briefly describe your organization and what you intend
to focus on in no more than one paragraph.
· Provide two references that will assist you in developing your
paper.

*
Introduction to Major Course Assignments
In this course, you are expected to write a 6–10-page research
paper, outlining a communications outreach campaign. The
paper will also form the foundation for your voiceover
PowerPoint presentation.
You may select one of two options to complete your paper:
Option 1:
organization in your community with which you are familiar.
Assume that you are a mid-level manager and want to
implement an outreach campaign to target a particular group
that is not accessing your services. You want to develop a
communications plan to create awareness of and cultivate buy-
in for the service. An example might be making hospice
services available to the Native American community. You will
need to present this plan before your Board of Directors for
approval. The fiscal climate is challenging, so you will need to
use available data to develop an evidence-based persuasive
paper.
· Describe the organization, including services provided and
service region.
· Describe for the board of directors the target group you want
to bring in. If you are targeting a particular service or product
for the group, describe that as well.
· Include demographic data for the region served by the
organization, with particular focus on current numbers and
projected increases for certain cultural groups, if any. You may
look at many facets of culture here, including but not limited to
ethnicity, race, age, socioeconomic status, or gender. This data
can be found on your state's health department website.
· Identify current communication technologies that you plan to
use for this target group, and explain your choices. If you
cannot find a technology that is culturally or environmentally
appropriate for the group, explain why and describe other ways

to reach out to the group.
· Provide a rich and detailed description for your
communication campaign to the board and request approval.
Your presentation should sell the Board on the communications
campaign for the target cultural group using what you consider
to be the best currently available technology.
Option 2
organization in your community with which you are familiar.
Assume that you are a manager for a hospital surgical unit and
want to implement an outreach campaign to market the
availability of a new medical procedure, such as a heart, liver,
renal, bariatric, neurological, or other surgical procedure. You
want to develop a communications plan to create awareness of
and cultivate buy-in for the service. An example might be robot-
assisted cardiac surgery. You will need to present this plan
before your Board of Directors for approval. The fiscal climate
is challenging, so you will need to use available data to develop
an evidence-based persuasive paper.
· Describe the organization, including services provided and
service region.
· Describe for the board of directors the new service you want
to market. Identify for the board the projected numbers of new
patients and the procedures related to the new service, including
pre-surgical, surgical, and post-surgical procedures.
· Include demographic data for the region served by the
organization, with particular focus on current numbers and
projected increases for certain cultural groups, if any. You may
look at many facets of culture here, including but not limited to
ethnicity, race, age, socioeconomic status, or gender. This data
can be found on your state's health department website. If you
intend to target your outreach to certain groups, please provide
demographic data specific to these groups.
· Identify technologies to be used for communications outreach,

and explain your choices. If you cannot find a technology that is
accessible or culturally appropriate for certain groups, explain
why and describe other ways to reach out to them.
· Provide a rich and detailed description for your campaign to
reach out to the community and demonstrate how your
recommended communication campaign would increase revenue
for the organization.
· Close with a request for board approval. Your presentation
should sell the Board on the communications campaign for the
new service using what you consider to be the best currently
available technology.
in 12-point font with 1-inch margins on all sides. You should
use APA (6th ed) guidelines for writing and citations.
· The first part of this assignment will be due in Module 2. In
Module 2, you will identify the organization you will focus on
and briefly describe the option you have chosen. Provide two
references that you plan to use in your paper.
· In Module 5, you will complete and submit an outline of the
option you select for your paper. This will allow the instructor
to provide you with feedback on your outline to guide you in
successful submission of your major paper.
· In Module 6, you will complete and submit your paper.
· In Module 7, you will use the contents of your paper to
develop a persuasive voiceover PowerPoint presentation. Please
be sure to allot the necessary time to read the materials on how
to develop a PowerPoint presentation and to learn how to use
the voiceover feature of the software. Please be aware that you
will need Microsoft PowerPoint 7 or newer and a microphone to
complete your voiceover presentation.
#3: Reflection Paper: Giving and Receiving Health Information,
Due Date: 7/9/2017
Today, communications can be instantly transmitted with the
various technologies we use—and all too often abuse. However,
nothing is more significant than face-to-face communication

between patient and provider. Patients are quite diverse.
Patients of low-economic status are typically more fearful, less
informed, and talk less during medical exams. Physicians are
trained to ask questions which help them reach a decision or
diagnosis. The art of listening is a valuable skill. Health care
leaders must be aware of current approaches and techniques that
are evidence based and must work with medical personnel,
assuring they have current data and information that is patient
centered.
The traditional power difference between patients and providers
is manifested in conversations in which patients tend to
acquiesce and physicians to dominate. It may be important for
physicians to be in control. However, ineffective patient-
caregiver communications is hurtful for everyone involved.
Patients who do not have a strong sense of rapport with their
physician are more likely than others to sue for malpractice. To
some extent, medical mistakes are inevitable, but effective
communication can help minimize their occurrence.
Research the patient and provider communication in health care
using the library and the Internet. Apply your critical thinking
skills to write a reflection paper. Cite a minimum of three
evidence-based articles.
Address the following in your paper:
· What factors contribute to communication differences between
providers and patients? Describe these factors.
· How does the health care system support or interfere with
provider-patient communication?
· What is the manager’s role in trying to prevent
miscommunication? Provide examples.
· What is the manager’s role in addressing miscommunication
when it occurs? Provide examples.
· Imagine that you are a manager in a hospice setting and must
prepare an in-service for your clinical providers on
communication in regard to death when working with different
cultural groups such as African Americans, Latinos, Asians, or
Native Americans. Choose one of these groups and describe an

example of culturally relevant communication, utilizing the 5-
step planning process as described in your textbook.
(This assignment, including introduction, has been adapted
from: DuPré, A. (2010). Communicating About Health: Current
Issues and Perspectives. Oxford University Press.)
Write the reflection paper in 2–3 pages in a Word document.
Follow the APA (6th ed.) style for editing and citations.
#4: Assignment: Design and Deliver a PSA for a Target
Audience, Due Date: 7/23/2017
“It’s all coming together” was the slogan for the first ever
Medicare Part D educational and enrollment campaign. The
effort to provide prescription drug coverage to 37 million
beneficiaries was vast in scope and was considered an
astounding success. The creativity and dedication of the team of
professionals at the Center for Medicare/Medicaid Services
(CMS), and the federal, state, and local sister agencies resulted
in prescription drug coverage for 95% of Medicare beneficiaries
by the end of the first Part D enrollment period. You will learn
what methods were used that resulted in such a high rate of
success.
You are a program director at a local public health agency that
has been asked to implement a major new national health
program within the next two years. The goal of this new
program is to dissuade the public from drinking sugary drinks.
The average adult consumes nearly 50 gallons of sugar-filled
beverages per year. As part of the national war on obesity, you
are charged with developing a public service announcement
(PSA) to educate the public on health risks associated with
sugary beverages and to encourage people to decrease the
amounts of these beverages consumed.
Review the methods that were used to implement the Medicare
Part D program and identify several ideas that you would find
valuable in your own initiative. Use these ideas to write a
compelling PSA. The public service announcement must be able
to convey a message to utilize a specific number or website for
information.

Include the following in this assignment:
· Write a PSA introducing your initiative on reducing
consumption of sugary drinks. Your entire PSA must be able to
be read aloud within 25 seconds.
· After your PSA, include two additional paragraphs. The first
paragraph should briefly describe the media you would select to
deliver the message and your reasons for selecting the media.
The second paragraph should describe what strategies you
utilized from the Medicare Part D campaign and why you found
these strategies helpful.
#5: Final Paper: Outline Submission, Due Date: 07/23/2017
Submit a bulleted outline for your final paper. Your 1–2 page
outline should include:
· A couple of bullet points on what you plan to cover in the
introduction section, including a brief description of the
organization, service provided, and service region
· Source for demographics data
· Outline of the content you intend to cover on data, cultural
groups, and technology
· A couple of bullet points on your conclusions
· Reference list in APA (6th ed.) format
#6: Final Paper: Paper Submission, Due Date: 7/30/2017
in 12-point font with 1-inch margins on all sides. You should
use APA (6th ed.) guidelines for writing and citations.
#7: Presentation: Voiceover Persuasive PowerPoint to Board of
Directors, Due Date: 8/6/2017
Regardless of all the courses you may have taken throughout
your educational journey in health care, when you are involved
in interviews with organizational representatives, seldom will
you be asked about the coursework you completed. Instead, you
will be asked questions that will examine your critical thinking
skills, your oral communication skills, your written
communication skills, and your team building experiences.

You will be able to display all of these criteria in a voiceover
presentation to the Board of Directors.
Your assignment is to use your major paper to create a
PowerPoint voiceover presentation, as if you are presenting to
the “Board of Directors.” You will need PowerPoint with voice
narration capability (version 7 or newer) and a microphone to
complete this assignment. Your presentation should not exceed
10 minutes.
As you create your presentation, keep in mind that the “Board
of Directors” will evaluate the following and, as such, must be
included in this presentation:
· Introduction of self and topic: Establish your credibility and
clearly state purpose of presentation.
· The first content slide should include a professional-looking
picture and brief biography.
· Present quality data and facts related to proposed action you
want the Board to approve, with a reference page at the end of
the presentation.
· Organization of content should build to a conclusion.
· The conclusion should be well supported by your research and
persuasive towards approval of your proposal.
· Overall presentation should be strong, persuasive, and fact-
based.
· Your presentation should communicate enthusiasm and
confidence.
#8: Short Paper: Legislative Testimony, Due Date: 8/13/2017
In this assignment, you will write a position paper on preparing
for legislative testimony.
Your state legislative committee on health and human services
is holding a hearing on the insurance exchange. It has requested
you to appear before the committee and advise the committee on
whether or not your state should establish an insurance

exchange.
Write a one-page position paper that covers the following:
· Review the requirements of the Affordable Care Act (ACA) as
it related to insurance exchanges.
· Take a position for or against a state insurance exchange.
Justify your position.
Your paper should outline your position to the committee. You
must use APA (6th edition) style for writing, formatting, and
citations.
Integrated Business Portfolio Overview-Part 1
As part of the capstone experience, students are expected to
develop learning
statements that addresses each of the nine program outcomes for
the undergraduate
business degree. The Portfolio is worth 10% of the course grade
and includes the
following sections:
- Cover sheet
- Table of contents page

- Professional resume
- Learning statement section (how course tasks and assignments
have helped
students develop and demonstrate competencies addressed by
each program
outcome)
- Reference page (if applicable)
- Appendix (includes assignments relative to each program
outcome offered as
evidence of learning)
The portfolio must meet APA guidelines and consist of not less
than 9 pages not
including the cover sheet, resume, table of contents, references,
or appendix pages.
Portfolio Guide
The Integrated Business Portfolio should be compiled using the
following structure:
I. Cover Sheet

a. Include name, course title, assignment title, date
II. Table of Contents Page
a. Include section titles and corresponding pages in document
III. Professional Resume
a. Two page resume that follows the Resume Template
provided
IV. Learning Statements Section that consists of reflective
statements addressing
each of the nine program outcomes in the Business Degree
Program. Each
learning statement should be one page in length and describe
how course tasks
and assignments have helped the student achieve the relevant
outcome’s
expectations for learning.
V. A Portfolio Template is available in BUS 511 course shell
for the students to
download and use to create their Integrated Business Portfolio.

Last Name Pg #
Integrated Business Portfolio – Healthcare Management
BUS 511
Jane Doe
Student ID: 12345678
P.O. Box 123
Albany, NY 12345
(555) 123-4567 (Home)
(555) 123-0456 X1234 (Work)
myemailaddress
Term (month/year)
Table of Contents
A.
Professional Resume
……………………………………….……………..1
...........................................................................................
B.
Outcomes
...............................................................................................
.............
Outcome
1……………………………………………………………………3

Outcome 2
…………………………………………………………………..4
C.
Evidence Used to Support Learning Statements
Tab 1-1 –
Tab 2-1 –
Your Name
Your Street Address
Your City, State and ZIP
Home and Cell phone numbers
Your primary email
EDUCATION
· Educational Institution and Degree
Dates
· Educational Institution and Degree
DatesProfessional Registration and Certifications
· List and describe here
Business-Related Employment History
· Employment and description
Dates
· Employment and description
Dates PROFESSIONAL ACTIVITIES OUTSIDE OF YOUR
EMPLOYMENT SETTING

· Activity and description
Dates
Dates EMPLOYMENT-RELATED COMMITTEE AND
PROFESSIONAL ACTIVITIES
· Dates
· Dates
CONTINUING EDUCATION ACTIVITIES
· Dates
· Dates
AWARDS AND HONORS RECEIVED
· Award or honor received
· Dates
· Award or honor received
· Dates
PUBLICATIONS AND PRESENTATIONS
· Dates
· Dates
SPECIAL COMPETENCIES AND SKILLS
· Dates
· Dates
Outcome 1

1. Manage a diverse work force providing health care for an
increasingly heterogeneous population.
Characteristics:
· Identify principles for diversity and the management skills to
manage a diverse work force in healthcare.
· Provide feasible recommendations to address related
managerial issues in healthcare organizations.
Learning Statements:
· I have……..
· I have………
Evidence Used to Support Learning Statements:
· Tab 1-1 Title, p. x
Outcome 2
2. Analyze and interpret health care funding and delivery trends
to provide recommendations for organizational action.
Characteristics:
· Demonstrate the ability to interpret financial reports for
healthcare organization.
· Demonstrate the ability to identify the current health care
delivery trends.
· Recommend strategic actions to address foreseeable healthcare
delivery trends and allocate sufficient funding to carry the
proposed actions.
Learning Statements:
· I have…..
· I have……
Evidence Used to Support Learning Statements:
· Tab 2-1 Title, p. x

#1a: Three established international operating businesses that
you feel are not meeting their full potential, Due Date:
06/27/2017
#1: Capstone Project Update: Company Proposal, 2-3 pages,
APA, Due Date: 06/30/2017
#2: Capstone Project Update: Mission and Vision, 3-4 pages,
#3: Capstone Project Update: Business Model and Direction, 3-
4 pages, APA, Due Date: 07/09/2017
#4: Capstone Project Update: Consumer Market, 3-4 pages,
#5: Capstone Project Update: Performance and Structure, 3-4
pages, APA, Due Date: 7/23/2017
#6: Capstone Project Update: Internal Environmental Analysis,
3-4 pages, APA, Due Date: 7/30/2017
#7: Capstone Project Update: External Environmental Analysis,
3-4 pages, APA, Due Date: 8/6/2017
#8: Capstone Project: Final Paper, Put it together, APA, Due
Date: 8/13/2017
#9: Capstone Project: Final Narrated Presentation, Power Point
15-20 Slides, APA, Due Date: 8/13/2017
#10: Integrated Business Portfolio Part I - Program Outcomes, 9
pages, Due Date: 8/13/2017
#11: Integrated Business Portfolio: Part II Concentration
Outcomes, Health Care Management, Due Date: 8/13/2017
#1a: Capstone Project Update: Company Proposal, Due Date:
06/27/2017
To begin the capstone project, email your instructor (via My
Messages) three established international operating businesses
that you feel are not meeting their full potential. List the
organizations in order of preference and your instructor will
confirm one of your chosen organizations for your project.
#1: Capstone Project Update: Company Proposal, Due Date:

06/30/2017
The capstone project is "Strategic Business Analysis:
Developing a Plan for Growth." It requires you to assess an
organization's business strategy, leadership system, global
prospects, code of conduct, and profitable growth opportunities
with an ethical emphasis.
The capstone project will require you to construct a detailed and
well-thought-out analysis of a real-world business that employs
many of the business theories, concepts, and relevant strategic
analysis tools studied in the MBA program. This capstone
project will take the full term to complete.
Additionally, the final module's deliverables will integrate the
analysis, recommendations, revisions, instructor feedback, and
your learning from all of the sections from the previous
modules into one final project paper. In addition, you will
create a PowerPoint presentation that you would present to the
firm's board of directors as recommendations to improve the
performance of the company and maximize the shareholder
value.
After you receive confirmation from your instructor regarding
your company, address the following:
1. Explain why you think the company would benefit from a
strategic business analysis and why it is in need of a plan for
growth.
2. Proposal should be 2-3 pages in length (excluding title page,
abstract and references).
3. Support your statements with at least two peer-reviewed
resources. Cite your sources in APA format.
#2: Capstone Project Update: Mission and Vision, Due Date:
07/02/2017
1. Research information about your selected organization. Write
a summary that includes the following:
-Company background
-Mission and vision statements
In this analysis of your company, critique the mission and
vision and if appropriate revise the statements to better reflect

the company.
-Description of the business
-Products or services, or both
-Business location
2. The summary should be 3–4 pages in length (excluding title,
abstract, and reference pages).
#3: Capstone Project Update: Business Model and Direction,
Due Date: 07/09/2017
Continue to gather information about your selected business
organization. Write an analysis that includes the following:
1. What is the company’s business model? In other words, how
does the company operate and make money?
2. What are the company’s goals, objectives, and strategies?
Examine these at the following three levels:
-Corporate
-Division
-Functional or departmental
3. The summary should be 3–4 pages in length (excluding title
page, abstract, and references).
#4: Capstone Project Update: Consumer Market, Due Date:
07/16/2017
1. What is the company's target market?
2. What is the company's customer profile?
3. Analyze the company's marketing with regards to the
following:
-Marketing goals, objectives, and strategies
-Customer analysis
-Marketing mix (4 P's)

#5: Capstone Project Update: Performance and Structure, Due
Date: 7/23/2017
1. Analyze the company’s performance, both on financial and
strategic parameters.
2. What is the organizational structure? What is the structure of
management and decision making?
3. The summary should be 3-4 pages in length (excluding title
#6: Capstone Project Update: Internal Environmental Analysis,
Due Date: 7/30/2017
1. Conduct a SWOT (analysis of strengths, weaknesses,
opportunities, threats) on the company's internal environment.
-Do not use a company generated SWOT, conduct your own.
2. What are the organization's core competencies and
competitive advantage?
3. Include value chain analysis and benchmarking for the
organization in your summary.
#7: Capstone Project Update: External Environmental Analysis,
Due Date: 8/6/2017
1. Analyze the industry/market on the following parameters:
-Economic characteristics
-Key success factors

-Trends and opportunities
-5 forces analysis (Porter)
2. Analyze the organization’s competitors, using the following:
-Strategic group analysis
-Competitive strength assessment (based on key success factors)
#8: Capstone Project: Final Paper, Put it together, Due Date:
8/13/2017
The capstone project is “Strategic Business Analysis:
Developing a Plan for Growth.” It requires you to assess an
analysis tools studied in the MBA program.
This week’s deliverables will integrate the analysis,
recommendations, revisions, instructor feedback, and student
learning from all of the sections from the previous weeks into
one final project paper.
For the final deliverable, you are expected to incorporate all of
the project updates into one cohesive document that has a cover
page, executive summary, table of contents, opportunities,
recommendations and a reference section. Be sure to cite all
references using APA guidelines.
Your final paper should follow this structure:
· Cover Page
· Executive Summary
· Table of Contents
· Capstone Project Updates (Weeks 1-7)
· Opportunities
· Recommendations

· Conclusion
· Reference Section
#9: Capstone Project: Final Narrated Presentation, Power Point
15-20 Slides, APA, Due Date: 8/13/2017
The capstone project is “Strategic Business Analysis:
Developing a Plan for Growth.” It requires you to assess an
analysis tools studied in the MBA program.
The PowerPoint presentation should be 15–20 slides in length
and conform to APA guidelines.
#10: Integrated Business Portfolio Part I - Program Outcomes, 9
pages, Due Date: 8/13/2017
As part of the capstone experience, students are expected to
compile a reflective document that addresses the following
program outcomes for the Masters of Business Administration
degree.
· Analyze real-world business problems and generate
recommendations for action.
· Integrate accounting, marketing, finance, management, and
economics into a strategic business analysis.
· Assess the impact of the global business environment on
business situations.
· Apply quantitative methods of analysis of business situations.
· Perform ethically and professionally in business and society.
· Communicate effectively to relevant audiences orally and in
written materials.
· Collaborate in teams to produce required deliverables.
· Apply project management skills to business situations.
· Assess the ethical implications of actions for diverse
stakeholders.
The integrated business portfolio is comprised of learning

statements and support evidences, which address all POs of the
degree program. For each PO, you will create at least three (3)
learning statements and identify at least two (2) sources of
coursework (as evidence) to demonstrate your learning
achievement for the PO. Your learning statements for each PO
should be no more than one page in length.”
This document will include a cover sheet, professional résumé,
one-page reflective statements for each program outcome, and,
if applicable, a reference page. The portfolio must meet APA
guidelines and have a total of nine pages, not including cover
and bibliography.
#11: Integrated Business Portfolio: Part II Concentration
Outcomes, Health Care Management, Due Date: 8/13/2017
Concentration: Health Care Management
The integrated business portfolio is comprised of learning
statements and support evidences, which address applicable
concentration outcomes (CO) of the degree program. For each
CO, you will create at least two (2) learning statements and
identify at least one (1) source of coursework (as evidence) to
demonstrate your learning achievement for that CO. Your
learning statement for each CO should be no more than one
page in length.
IMPORTANT: Any learning statement included in Integrated
Business Portfolio: Part I – Program Outcomes may not be used
as a learning statement in Integrated Business Portfolio: Part II
– Concentration Outcomes.
Your Integrated Business Portfolio: Part II – Concentration
Outcomes should be compiled using the following structure and
sections:
1. Cover Sheet: This should have your name, course title,
assignment title, and date.
2. Table of Contents Page: This should include section titles
and corresponding pages in the document.
3. Reflection Section: This section consists of reflective
statements addressing concentration outcomes from your
enrolled concentration in the business degree program. Each

reflective statement should be one page in length. Each
statement should describe how course tasks and assignments
have helped you achieve the relevant outcome’s expectations for
learning. Where applicable, you should refer to and attach in
the Appendix any course work which serves as evidence to your
learning.
4. Reference page (if applicable)
5. Appendix: In this section, you will include assignments
relative to each concentration outcome offered as evidence of
learning.
(NAME)
(Address)
OBJECTIVE
Seeking quality or regulatory environment where my knowledge
and experience can be shared and enhanced. Looking for an
opportunity where I can improve as well as contribute my
knowledge and technical skills in the organization. I want to use
my knowledge in the medical device and pharmaceutical
industries to further my experience as a post market
surveillance, regulatory and quality engineer.
SUMMARY OF QUALIFICATIONS
· Medical Software/ Quality Systems: Agile, GE Centricity,
SAP, CatsWeb, ETQ, JDE, Pilgrim- Smart Solve, TrackWise,
Oracle Applications, Iron Mountain, QAD, CEBOS
· Other Software: Microsoft Office, IBM Lotus Notes,
AutoCAD, ProE, Price Manual
· Knowledge of FDA regulations (21 CFR 210, 211, 803, 820,
820.198, and 820.200), and ISO standards (13485) – Quality
Management Systems

· 510k submissions for new devices
· Experience with device and pharmaceutical investigations,
root cause analysis, health hazard evaluations and corrective
action preventive action (CAPA)
· Experience with Class I, II and III Medical Devices (single-
use, reusable and capital equipment)
· FDA: MedWatch 3500A/eMDR, Adverse Drug Events (ADE),
and Alternative Summary Reporting (ASR)
· International reporting: MDV and BSI (European Economic
Area), MDPR (Canada), PMDA (Japan) and TGA (Australia)
· Experience working under 483 Observations and FDA Consent
Decree
· Bilingual: English and Spanish
PROFESSIONAL EXPERIENCE
ALKU Consulting
HeartWare, Inc. a Medtronic Company
Quality Clinician, CAPA Failure Analysis Engineer and SME
December 2015- present (Miami, FL)
· Responsible for conducting failure analysis investigations in
accordance with the requirements established in the Complaint
Management Procedure and applicable Work Instructions.
Responsible for documenting failure analysis investigations in a
manner which provides clear rationale that supports
conclusions. Identify additional functional support to complete
the failure analysis investigation. Escalate reported issues per
standard operating procedure - Issue Escalation, Decision and
Action - Distributed Product, Corrective & Preventive Action
(CAPA) Process if a confirmed event code requires action to
prevent recurrence of a potential manufacturing, design,
packaging, or labeling issue.
· Responsible for reviewing initial and additional information
received for complaints and determines whether a Failure
Analysis Investigation is required. If the information available
within the complaint file reasonably suggests that the
mechanical component(s) involved in the reported event failed
to meet design, manufacturing, labeling, and/or performance

specifications, a Failure Analysis Investigation should be
requested regardless of the Tier level of the investigation.
Responsible for reviewing, evaluating and investigating
complaints for a Class III Ventricular Assist Device (VAD) for
Congestive Heart Failure Management. As a Complaint
Handling SME I prepare and submit MDR’s, and MDV’s, also
report to MDPR, PMDA, and TGA. As a QA Clinician, I
conduct deep dive investigations for particular complaint cases,
write clinical narratives, assign applicable event severity and
assess whether the event is reportable.
· Process validation for new equipment’s for manufacturing
batteries. Authored, Executed & Completed validation protocols
(e.g. URS, DQ, IQ, OQ, PQ) to prepare for FDA inspections and
manufacturing activities relating to 21 CFR 211, 21 CFR 820.
Authored initial drafts and final versions of other cGMP
documents (e.g. SOPs, Training Documents, Change Requests,
Work Orders, Calibration and Preventive Maintenance Forms).
Validated relocation of testing equipment to the Netherlands,
calibrated all laboratory and bench testing equipment for
peripheral Class III devices.
· Provided assistance to Clinical Engineering with transition to
European Medical Device Regulation (MDR). Gathered trending
data, historical records from a failure analysis point of view for
regulatory risk documentation. Under the new regulation for a
Class III medical device the organization was required to collect
post-market clinical data as part of their on-going assessment of
potential safety risks.
EG Life Sciences Consulting
Merge Healthcare an IBM Company
Regulatory and Quality Specialist
December 2015- April 2016 (Remote-Work from home)
· Interpret the regulatory precedents (21 CFR 606, 210/211,
803, 807, 820 and other statutory requirements), global
standards, and new legislation; develop the regulatory approach;
conduct communications with authorities; execute an effective
path to approval; select appropriate manufacturing

vendors/suppliers; CAPA investigations; compliance oversight
for software-embedded/COTS devices; deliver customized
training; and provide clinical trials and compliance support for
clients with CRO/CMO; remediate CAPA systems, EV criteria
and best practices workflow with CAPA automated routing,
notification, approval, and escalation.
· Establish a compliant Design Control and risk management
system; ensure overall strategy compliance with QSR and
international standards, including ISO 14971/13485; FDA
registrations; and conducted audits/assessments.
· Responsible for reviewing and submitting reportable events to
the Food and Drug Administration. Made clinical decision based
on decision tree provided by the client.
· Approved 3500A forms for closure of complaint
investigations. Finalized closure and electronic submittal also
known as eMDR directly to the FDA.
· Developed a Health Hazards, Harms and Severity matrix for
all devices for Regulatory purposes. Labeled Severity rating
based on historical events with an initial severity rating and
actual severity for each potential malfunction.
Oxford Consulting
Covidien a Medtronic Company
Post Market Clinical and Pharmacovigilance Analyst – Team
Lead
June 2015- December 2015 (New Haven, CT)
· Responsible for reviewing, evaluating and investigating
complaints relative to the identity, quality, reliability, safety
and effectiveness of assigned Surgical
Solution
s products. As a PMV Team Lead Analyst I provided clinical
expertise in the oversight of products in order to assess patient

safety/harm. In addition, I was responsible for leading a team
in the handling/categorizing of complaints to comply with
current FDA and international reporting regulations. My duties
also included compliance tracking, trend analysis, preparation
of Health Hazard Evaluations, preparation of correspondence
with government agencies, and reporting to Management. I
responded to all medical inquiries related to complaints, as well
as assisted in analyzing specific operative use issues related to
the Surgical

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