Create the buying vision
Create the buying vision
Messaging Matters
Messaging matters

                                     Biggest Inhibitors to Achieving Quota

                                                                   24.3            26
                                                  21.4
                                     16
       13.3


    Insufficient          Poor Sales Skills       Too Many    Information Gap Inability to
       Leads                                  Products to Know (Industry,       Communicate
                                                               Solution, Etc.) Value Messages

Source: SiriusDecisions PMM Survey
Messaging Matters
Malcolm Gladwell
Scientist for Tipping Point




       Morton M. Grodzins
Malcolm Gladwell
Scientist for Deliberate Practice




         Dr. K. Anders Ericsson
Messaging Matters
Failure to create impact

                                      Only 14% of

                                14%   messaging
                                      salespeople
                                      promote
                                      creates
                                      commercial
                                      impact
Relevant
 to Your
Prospect
               86%
                Unique to You
Your new biggest competitor


                                  You

They don’t see enough reason to
    do something different
                                        20-60%
                                        Status Quo
             Sales     Bake-off
             Call


                                  Them
65 %                               35 %
             Buying Vision                            Bake-Off
  -3               -2         -1        +1               +2            +3
Status Quo     Identify    Define       Identify         Review       Make
Threatened    New Needs   Solution   Viable Vendors     Approaches   Decision

         “Why Change?”                           “Why Us”
       Your Desired Outcomes              Why our company and
       are at-risk and here’s              offerings are better
        how you can fix that              than the competition
        SELL THE PROBLEM                     SELL THE PRODUCT
Your new conversations


                                          You


 Challenge Re-Define Align
Assumptions Needs Solution                      20-60%
                                                Status Quo
                                                St
                       Sales   Bake-off
                       Call


                                          Them
Buying Vision Creation                        “Solution” Selling


            Customer Status Quo                           Customer
  Outcome        Outcome      Outcome           Salespeople “Play 20 Questions”
  at Risk        at Risk      at Risk                ?
 Pre-Determine Executive-Level Outcomes        ?? ? ? ? ?
                                                       ?
                                                     ? ?
  Threat          Threat          Threat      ?? ? ? ? ?
   Problem        Problem         Problem        ? ? ?   ? ?
     Miss           Miss            Miss
Reveal threats, risks, problems and missed     Wait to hear a couple keywords and
opportunities that put each outcome at risk     then jump into prepared products
          and need to be solved               presentation and competitive matrix
   Your            Your          Your
 Solution        Solution     Solution
  Align strengths of products, services,
 programs to solve the re-defined needs
    and “engineer“ desired outcomes
Do you have a music problem?
I don’t have a music problem!
Maybe a 10 CD changer?
1000 songs in your pocket
…I DID HAVE A MUSIC PROBLEM!
Messaging Matters
You need a messaging system



            Customer Conversations


     Messages        Tools            Skills
    DEVELOP        DEPLOY            DELIVER

MARKETING                               SALES
                 Integrated
                  Approach
On purpose vs. by accident
Create the buying vision
Who do you want to be?




Messaging Matters

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Create the buying vision

  • 4. Messaging matters Biggest Inhibitors to Achieving Quota 24.3 26 21.4 16 13.3 Insufficient Poor Sales Skills Too Many Information Gap Inability to Leads Products to Know (Industry, Communicate Solution, Etc.) Value Messages Source: SiriusDecisions PMM Survey
  • 7. Scientist for Tipping Point Morton M. Grodzins
  • 9. Scientist for Deliberate Practice Dr. K. Anders Ericsson
  • 11. Failure to create impact Only 14% of 14% messaging salespeople promote creates commercial impact Relevant to Your Prospect 86% Unique to You
  • 12. Your new biggest competitor You They don’t see enough reason to do something different 20-60% Status Quo Sales Bake-off Call Them
  • 13. 65 % 35 % Buying Vision Bake-Off -3 -2 -1 +1 +2 +3 Status Quo Identify Define Identify Review Make Threatened New Needs Solution Viable Vendors Approaches Decision “Why Change?” “Why Us” Your Desired Outcomes Why our company and are at-risk and here’s offerings are better how you can fix that than the competition SELL THE PROBLEM SELL THE PRODUCT
  • 14. Your new conversations You Challenge Re-Define Align Assumptions Needs Solution 20-60% Status Quo St Sales Bake-off Call Them
  • 15. Buying Vision Creation “Solution” Selling Customer Status Quo Customer Outcome Outcome Outcome Salespeople “Play 20 Questions” at Risk at Risk at Risk ? Pre-Determine Executive-Level Outcomes ?? ? ? ? ? ? ? ? Threat Threat Threat ?? ? ? ? ? Problem Problem Problem ? ? ? ? ? Miss Miss Miss Reveal threats, risks, problems and missed Wait to hear a couple keywords and opportunities that put each outcome at risk then jump into prepared products and need to be solved presentation and competitive matrix Your Your Your Solution Solution Solution Align strengths of products, services, programs to solve the re-defined needs and “engineer“ desired outcomes
  • 16. Do you have a music problem?
  • 17. I don’t have a music problem!
  • 18. Maybe a 10 CD changer?
  • 19. 1000 songs in your pocket
  • 20. …I DID HAVE A MUSIC PROBLEM!
  • 22. You need a messaging system Customer Conversations Messages Tools Skills DEVELOP DEPLOY DELIVER MARKETING SALES Integrated Approach
  • 23. On purpose vs. by accident
  • 25. Who do you want to be? Messaging Matters