Creating A Feedback Culture
- 2. Culture and People are truly the a competitive advantage for any organization …
- 3. Typically, areas relating to feedback are consistently among the lowest scoring questions !! Attributes Poor Fair Good Very Good Excellent I can speak about openly without fear 24 23 34 10 9 Communication between me and my team is effective 20 23 32 21 4 I receive constructive feedback from my leaders 21 36 23 10 10 Communication between management and employees is effective 34 18 23 15 10 People willingly share information with each other in the company 23 20 25 20 12
- 4. Hey , we need to talk Oh No.. What I have done.. Oh Can we discuss @#%^& the last project … Can I give you Oh gosh.. Its some sucks.. feedback Feedback = Performance feedback Feedback = Negative / Criticism..
- 5. Hey , we need to talk Oh No.. What I have done.. Oh Can we discuss @#%^& the last project … Can I give you Oh gosh.. Its some sucks.. feedback
- 6. Both Giving and Receiving Feedback is an Issue !! Giving Positive and Negative Feedback is an Issue as well !!
- 7. Why we don’t give feedback… Individual : It’s uncomfortable I don’t know how It will offend them; I don’t want to Its time consuming Nothing will come out of it Organisational : Our culture doesn’t value feedback Its not safe
- 8. Some Fundamental thoughts… that shapes the feedback culture !!! Educational Institutions Social Institutions
- 9. Performance New Ideas WHY FEEDBACK ? ? ? Accountability Ineffective relationships
- 10. Without Feedback !! WE INVENT OUR OWN REALITY ; THAT REALITY IS OFTEN NOT THE REALITY !!!
- 11. Building a feedback culture Start at the top Don’t be ambitious ! Start Small Teach them how Don’t over think ! Simplicity is key Measure it Tangible beginning ! Coffee Machine ? Walk the talk Open and honest communication Reward Feedback It is always a two way communication Hold Accountable Build Trust
- 12. Feedback is Rocket Science !! Distance is not the problem Accuracy Is ! Feed – Back ! To keep the rocket on course !!! Quality is key !
- 13. Personal Feedback Tiny droplets still makes the ocean ! A pleasant environment … Leaders drive change ! Drive the leaders Insists on face to face communication Choice of words ! Equip them Drive Relevant Data Points … Create Genuineness ! Build Trust … Don’t Judge
- 14. Organisational Feedback Make it safe and make it work ! Create multiple channels !! Drive the Employee Agenda… Keep it confidential .. Acknowledge Appreciate Act Reward & Recognize
- 15. Creating the feedback culture !! Conventional !! Effective though !! Engagement Survey’s Process effectiveness studies ! 360’s Town Hall HR Forum One on One’s
- 16. New Gen WAYS !! CEO’S Blog Intranet .. Dialogue Networks Message boards Focus groups
- 17. Creating a feedback culture Key Notes It takes time !! Be patient Simple steps make a huge difference Undettered commitment Consistency Walk the talk WIFM Create a fresh offer….every time..
- 18. Reiterate … Value of people for business all the time.. Focus … On leadership creation.. Transform CEO’S to Institution Builders
- 19. Mail me your feedback to panneerselvam@imrbint.com
- 20. Thank you !!