Creating more human experiences with chatbots
- 1. Jonathan Seal MANDO Creating more human experiences with chatbots @jay_seal https://www.slideshare.net/JonathanSeal
- 2. βThe most profound technologies are those that disappear. They weave themselves into the fabric of everyday life until they are indistinguishable from it.β Mark Weiser, 1991 βThe Computer for the 21st Centuryβ @jay_seal
- 3. #brightonSEO@jay_seal The trend for conversational interfaces is powerfully human
- 4. #brightonSEO@jay_seal Our world is becoming designed for voice and messaging
- 5. #brightonSEO@jay_seal Expectations have been set and the world is responding to demand
- 8. Bots = UI Bots β AI UI + AI = magic #brightonSEO@jay_seal
- 9. #brightonSEO@jay_seal The Mando timesheet beer fridgeβ¦
- 10. #brightonSEO@jay_seal Everyone gets beer if all timesheets are complete on a Friday
- 12. #brightonSEO@jay_seal Screen with timesheet data above
- 13. Blockers βnamed and shamedβ β providing carrot and stick
- 14. #brightonSEO@jay_seal Fridge 2.0: Chatbot and AI natural language engine
- 15. #brightonSEO@jay_seal Fridge 2.1: Manners, personality, randomness
- 21. #brightonSEO@jay_seal CUI is the current Wild West of digital, but some laws are emergingβ¦
- 22. 1. Have a clear vision and roadmap #brightonSEO@jay_seal
- 26. 2. Do more listening #brightonSEO@jay_seal
- 28. 3. Obsess over language
- 31. 4. Plan for low confidence #brightonSEO@jay_seal
- 34. 5. Use the right context
- 39. Reminders 1. Have a clear vision and roadmap 2. Do more listening 3. Obsess over language 4. Plan for low confidence 5. Use the right context 6. End well @jay_seal