Creating Strategic Value with BPM in HR
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The webinar focuses on how human resources (HR) can strategically add value through process automation, particularly in areas like onboarding new employees. It emphasizes the importance of understanding customer needs and effectively measuring customer satisfaction through key performance indicators. Ultimately, applying business process management (BPM) solutions can enhance organizational effectiveness and efficiency, benefiting both HR and the wider company.
Creating Strategic Value with BPM in HR
- 1. CREATING STRATEGIC VALUE WITH BPM IN HR April 11, 2013
- 2. ABOUT YOUR PRESENTERS Denise Pringle Sapna Maheswari HRWorks! BonitaSoft 2
- 3. OBJECTIVES Today’s webinar will show you: • How Human Resources can play a vital role in helping its customers reach their objectives • How thinking strategically about process automation brings value to the entire organization
- 4. AGENDA • Human Resources Information Systems (HRIS) funding proposals: Avoiding the pitfalls • Defining the problem - Proposal foundation - What’s the problem you’re trying to solve? • Defining your customers and stakeholders • Business example: New Employee On-Boarding • Applying a BPM solution • Summary and finish Note: See related white paper: "How to Get the HRIS You Need,” available at www.bonitasoft.com under Resources > Content Library
- 5. AVOIDING THE PITFALLS Getting Funded – It’s Not About You Your proposal: Who benefits? • Only Human Resources? - Common scenario ….. “It’ll save HR time to do other things…” • Competing for IT resources and dollars - Sales? Engineering? Manufacturing? HR? • Adding benefit and value to your key stakeholders - Your customers = your proposal’s foundation
- 6. DEFINING THE PROBLEM MYTH: AUTOMATION = EFFICIENCY • Bad processes won’t be helped by automation • “Being efficient” doesn’t necessarily mean you’re “being effective” • Effectiveness AND efficiency are crucial to adding value to your customers
- 7. DEFINING THE PROBLEM, CONTINUED Process re-evaluation • End-to-end mapping • Are key stakeholder needs addressed? • Bottom line: Do your processes address a legitimate problem still relevant to the organization and are the processes effective at doing it? • Personal experience, Part 1 – tradition and history
- 8. DEFINING YOUR CUSTOMERS Who will and who should be impacted by an HRIS implementation is crucial to success • HR-centric proposition ≠ solving a business problem Customer’s key performance indicators (KPIs) are essential to measuring customer satisfaction Continuous feedback ensure your new processes: • Don’t fall into the traps of tradition and history • Continue to meet your customers’ evolving needs
- 9. ON-BOARDING
- 10. ON-BOARDING • New Hire Orientation (NHO) On-Boarding • Common Employee & Manager Complaints - Too time-consuming - Boring and unproductive - Inconvenient scheduling • Personal experience, Part 2 – New Hire Orientation
- 11. Many years ago…
- 12. ON-BOARDING • Latest buzzword? • What’s the problem we’re trying to solve? - Benefit sign-up? Yes, and…. - As quickly as possible, new employees need to be: • Informed, productive and contributing • Customer Definition - New employees, their managers, company as a whole • Personal Experience, Part 3 – online on-boarding
- 13. Not too long ago
- 14. ON-BOARDING: TECHNOLOGY SOLUTION Online on-boarding • When and where it’s convenient • Health insurance, legal paperwork, management training - Touchy-feely? - Scheduling flexibility - Practicality? Expanded scope = eliminate downtime • Job specific, password-protected manuals • Engineering documentation • Acronym definitions • Product specifications • Marketing materials • And more…
- 15. IS THIS WHAT GREETS YOUR NEW EMPLOYEES?
- 16. TECHNOLOGY SOLUTION, CONTINUED Company-Readiness on Day 1 • Workspace available and operable • Computer delivered and loaded • Company intranet access provided • Security passkeys provided • Working phone, voicemail activated • And more…
- 17. TECHNOLOGY SOLUTION, CONTINUED HOW? • Automatic workflow notification initiated to appropriate departments
- 18. MEASURING CUSTOMER SATISFACTION Measure “customer satisfaction” using Key Performance Indicators • New employees following On-Boarding completion - thoroughness, company-readiness, time value, enhancement to productivity • New employees’ managers – 90 days following On-Boarding completion - enhancement to productivity, time value, relevance to new position End User Feedback ensures continued customer satisfaction = HR value add to the business
- 19. SUMMARY • To bring value from HR to the whole organization, think strategically • Human Resources should play a key role in helping its customers in the organization reach their objectives
- 21. APPLYING A BPM SOLUTION: NEW EMPLOYEE ON-BOARDING
- 22. APPLYING A BPM SOLUTION • What is BPM? • What is a Process Application? • What is a Process Template? • Demonstration of New Employee On-Boarding Process
- 23. WHAT IS BUSINESS PROCESS MANAGEMENT (BPM?) a set of tools and methodologies to model, automate, monitor and optimize the processes of an organization
- 24. BUILDING A PROCESS APPLICATION
- 25. PROCESS TEMPLATES Process templates are pre-built optimized business solutions, modeled using our best practices, to accelerate your BPM project and reduce your time to market
- 26. BONITA OPEN SOLUTION - DEMO
- 27. PROCESS TEMPLATES - HR • Employee Recruitment & Selection • Employee On-boarding • Employee Paid Time Off • Resource Management These pre-built process templates are all available with Bonita Open Solution
- 28. SUMMARY • Automating processes like new employee on- boarding doesn’t just help HR do its job better – the whole company and the new employee benefit • Automating processes by applying BPM best practices helps you define good processes with strategic value and get them into place quickly
- 29. Q&A
- 30. STAY CONNECTED WITH US! CORPORATE WEBSITE OPEN SOURCE COMMUNITY Product & Services descriptions, Forums, Contributions, Source References, Webinars, White Code papers youtube.com/ twitter.com/ linkedin.com/groups? facebook.com/ bonitasoft bonitasoft gid=3182097 bonitasoftbpm
Editor's Notes
- #7: Denise, we need to add something like the last statement, because “Being efficient” doesn’t necessarily mean you’re “being effective” looks like we are contradicting the BonitaSoft slogan “Be Efficient” (it’s all over our materials). We can’t let it stand alone like that – it looks like we are inconsistent with our message.Wording of the last statement can be modified if you have another suggestion.
- #10: New Hire Orientation (NHO) On-Boarding
- #25: [Sapna] – Introduce a application development lifecycle. Emphasize how each of the activities can be done in Bonita in a collaborative and visual means. Touch upon the fact that we do PT development just the same way and then move on to the demo
- #26: [Sapna] Highlight what PT are and their value. What PT are available in the HR space. Also mention that the Onboarding example you just saw was a Process Template