Crossing boundaries
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The document highlights the importance of cross-cultural training for effective communication and relationship-building across diverse cultures. It emphasizes gaining knowledge, understanding, and skills to avoid cultural miscommunication, develop trust, and adapt communication styles, including verbal and non-verbal cues. Additionally, it outlines specific etiquette practices, such as greetings, eye contact, and appropriate gestures that vary across cultures.
Crossing boundaries
- 2. • Race • Ethnicity • Gender • Class • Religion • Language • Country of origin • Geographic region Culture is defined by your :
- 3. Enhancing relationship with people who belong to different culture than yours. A good cross cultural training will ensure empowers a person with: Knowledge Understanding & skills
- 4. Avoiding Cultural Miscommunication Find a common ground Developing proper informational context Develop a high trust level taking time Have good quality of information and provide the same Have the humility to apologize and explain
- 5. Framing verbal and written communication Use proper salutation techniques (Mr., Ms., Dr., Prof., Sir, Madam., etc.) Know country-specific rules of shake-hands, hugs, pats and kisses In doubt?- ASK!!! Know the local way of greeting people and giving reply to the greetings Check your grammar Be specific
- 6. Greet in the local way or just say “Hello” Shake hands (Wait for a woman to extend her hand first) Wearing formal dress in the first business meeting Smile
- 7. Eye Contact In some cultures, looking people in the eye is assumed to indicate honesty and straightforwardness; in others it is seen as challenging and rude.
- 8. In USA, the cheapest, most effective way to connect with people is to look them into the eye. Most people in Arab culture share a great deal of eye contact and may regard too little as disrespectful. In English culture, a certain amount of eye contact is required, but too much makes many people uncomfortable. In South Asian and many other cultures direct eye contact is generally regarded as aggressive and rude. Continued.
- 9. Gestures •A motion of the hands, head or body to emphasize an idea or emotion.
- 10. How can the same Gestures be treated differently in different cultures.
- 11. Skills To Overcome Differences Respecting Differences and Working Together Building Trust Across Cultural Boundaries Understanding Body Language Connecting with people