CSD_v7
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Carmen Diaz is an experienced operations professional seeking a new opportunity. She has over 10 years of experience testing and procuring software and computer equipment. Currently she manages global relationships and special projects for Dell as an operations professional at Experis/Manpower Group. Prior experience includes manager roles at Sephora Cosmetics and project management roles managing administrative staff and technology systems.
CSD_v7
- 1. Carmen S. Diaz Austin, TX 78728 Cell (917) 670-6677 Email: cdiaz4gd@gmail.com PROFESSIONAL SUMMARY • Results-driven achiever with exemplary leadership, mentoring, training, planning and organizational skills • Solid interpersonal skills and ability to interact will all levels of management • Strong organizational skills in order to prioritize assigned tasks and coordinate multiple projects within established timeframes. • 10 plus years of experience testing and procuring both software and computer equipment • Proven ability to manage multiple priorities in a fast-paced, dynamic environment and execute across multiple initiatives independently and as part of a team. • Strong sense of integrity with ability to handle sensitive issues and maintain complete confidentiality. • Ability to work with a sense of urgency and under pressure, as needed. • Proficient in Microsoft office Suite (Advance Excel), QuickBase (SME), Adobe Professional, IQN, Visio, QuickBooks Experis/Manpower Group July 2014 – present Operations Professional, Dell account Austin, Texas • Manage global relationships with global delivery manager, and recruitment team to provide a “world class” candidate experience while making certain to always display a positive and professional attitude. • Supervise special projects to guarantee the successful delivery of recruiting services across multiple business lines. • Proactively communicated directly with prospective candidates to set accurate expectations throughout the entire recruitment and on-boarding process. • Maintain HR compliance while ensuring company policies and procedures are upheld. • Preserve data integrity by updating hiring information in a timely manner • Provide trusted advice offering ideas and recommendations to improve recruitment effectiveness within the scope of the company’s policies and procedures. • Escort candidates to on-site meetings and acted as a liaison for questions and concerns. • Demonstrate adaptability by managing last minute scheduling and logistics changes promptly and effectively. Polvado Engineering (part-time) 2013 - present Software testing, procurement and deployment; Evaluated, and deployed QuickBooks installation and maintenance; Responsible for equipment procurement, and maintenance; Invoice customers, accounts receivable, and accounts payable. John Pack Custom Pools 2013-2014 Responsible for streamlining collection policies and procedures; First month in position, successfully collected bad debt, bringing in over $4,000 revenue, established new policy and procedures. Software testing, procurement and deployment; Evaluated, and deployed QuickBooks upgrade; Responsible for equipment procurement, maintenance and assist with vendor inquiries; Responsible for inventory and warranty station. Evins Personnel (temporary agency) 2012 - 2013 Consultant Temporary assignments Contract maintenance, data scrubbing, budget creation and distribution, Maintained president and associate calendar, maintained social media and designed marketing material; bilingual customer service representative; technical writer and executive assistant Sephora Cosmetic 2010 - 2012 Manager, Lead Specialist West Nyack New York Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards, recognized for exemplary planning and organizational skills, team leader, high degree of detail orientation; core competencies include customer relations, employee supervision, training, operations, sales promotions, merchandizing, event planning, P&L accountability. US Trust Bank of America Private Wealth Management 2001-2010
- 2. Carmen S. Diaz Austin, TX 78728 Cell (917) 670-6677 Email: cdiaz4gd@gmail.com Columbia Management Advisors New York, New York VP, Vendor Management II Managed administrative and junior analyst staff, managed electronic financial information products used by advisors and staff of asset management firm handling over $329B in assets. Managed all product vendors and cultivate new vendor relationships. • Responsible for phones, calendars, international travel arrangements, expense, planning off-site meetings and events. • Directed daily operations of department, analyzed workflow, established priorities, developed standards and set deadlines. • Created, managed and maintained firms soft dollar budget • Report creation and maintenance • Assisted in all aspects of trade reporting, account balances monitoring, company research, and attendance of road shows and investment seminars • Provided special assistance to key departments including Equity, Fixed Income, Investment Banking and Executive Support • Secretary of the Trade Committee o Secured brokers financial statements o Secured committee minutes • Evaluated the organization's technology use and needs and recommend improvements, such as hardware and software upgrades • Trained users on company policies and procedures Assisted in all aspects of trade reporting, account balances monitoring, company research, and attendance of road shows and investment seminars. • Analyzed BU contracts, appraised, made recommendations to upper management of alternative solutions to meet the business needs. • Reviewed project plans in order to plan and coordinate project activity. • Evaluated data processing proposals to assess project feasibility and requirements. • Project team lead - development of internal web site GFX Corp, 1995 – 2001 Project Manager Chicago, Illinois Assisted director Established policies and procedures Payroll reporting and vacation tracking System administrator (Reuters 2002, Globex2, Galax-c) Employee hiring, supervision, training, operations oversight Established and staffed back office operation. o Acquired systems, tested environment and trained new users. Selected and purchased all software and hardware, integrated new systems into existing network. Oversaw day-to-day changes for an eighteen- (18) team trading staff (three shifts). Negotiated new product and services Coordinated telephone installations. Liaison between vendors and end users with emphasis on troubleshooting Managed all market data services Lead team leader for all system conversion projects. TECHNICAL SKILLS Applications/Tools: Excel, Word, Visio, Access, Outlook, Power Point, Publisher, WordPress, Project, Print Shop, Adobe Acrobat Professional, Smart Draw, QuickBooks, QuickBase, SharePoint, FOX, Education: Computer Information Systems - Major G.P.A 3.85 Forensic Computer - Minor DeVry University