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Customer Development,
for Developers
David J Bland
Thursday, February 19th, 2015
@davidjbland
@davidjbland
David J Bland
Principal Advisor
Neo San Francisco
{insert vanity metrics here}
{insert link to more vanity metrics here}
David J Bland
Principal Advisor @Neo
Product
Death
Cycle
@davidjbland
@davidjbland
“In extreme
programming, if you
don’t know who the
customer is, who do you
sit next to the
developer?”
-Eric Ries
Adapted from Steve Blank
@davidjbland
“People don't
want to buy a
quarter-inch
drill, they want
a quarter-inch
hole.”
-Theodore Levitt
“What job, causes people to hire ____________?
Adapted from Clayton Christensen
@davidjbland
“What job, causes people to hire ____________?
Adapted from Clayton Christensen
@davidjbland
“What job, causes people to hire ____________?
Adapted from Clayton Christensen
@davidjbland
“What job, causes people to hire ____________?
Adapted from Clayton Christensen
@davidjbland
@davidjbland
Test Driven
Development
“All code is guilty until
proven innocent.”
@davidjbland
Test Driven
Product Development
“All features are guilty
until proven innocent.”
@davidjbland
We believe that [doing this]
For [customer]
Will result in [outcome]
@davidjbland
We believe that [doing this]
For [customer]
Will result in [outcome]
We know this is true by
[acceptance metric]
@davidjbland
Customer
Interviews
Learning
Time
Focus
Group
@davidjbland
Customer
Interviews
Problem
Interviews
Solution
Interviews
Based on Customer Factory by Ash Maurya@davidjbland
What experiments could
you run today?
@davidjbland
@davidjbland
david@neo.com
Thank You!

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Customer Development, for Developers: Dev to Dev Summit