Customer Journey Map Example Slide Resolution Ppt Powerpoint Presentation Pictures
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The document outlines a customer journey map from website visit to problem resolution, detailing the processes customers engage in while seeking help. It also provides instructions for editing a PowerPoint slide, including changing colors and replacing icons, to create a customizable experience. Users can access a variety of icons for use within the presentation.
Customer Journey Map Example Slide Resolution Ppt Powerpoint Presentation Pictures
- 1. Customer Journey Map Example Slide Navigate Website Visit FAQ Section Submit a Request Follow up from Customer Service Resolution Customer Process • Arrive at website • Navigate for help section • Look for relevant section & answers • Search contact numbers • Find query form • Submit Query • Wait for call back • Can it be dealt or referred ? • Problem is solved by customer Internal Process • Internal process example • Internal process example • Internal process example • Internal process example • Internal process example Experience • Example of positive experience • Example of negative experience • Example of negative experience • Example of average experience • Example of positive experience Improvements & Key Learnings • Improvement or learning to maintain high performance • Improvement or learning to maintain high performance • Improvement or learning to maintain high performance • Improvement or learning to maintain high performance • Improvement or learning to maintain high performance
- 2. Instructions To Edit This Slide This slide has been made in PowerPoint using basic PowerPoint shapes, and all graphics are 100% editable in PowerPoint. You can change color, size and orientation of any element to your liking, and add/edit any piece of text anywhere.
- 3. Resize Any Shape And Edit Color The entire slide has been made in PowerPoint itself, and you can edit the color of any component in this graphic. To change the color, just right click the object to highlight it, and then follow instructions. 1 2 3 1. Right click on the object or shape that you want to change the color of. 2. Choose Format Shape in the dialog box. 3. Choose “Fill” in the Format Shape box then “Solid” or “Gradient” depending on the appearance of the object. Change colour as shown in the picture.
- 4. Use Your Own Icons In Any Slide You can replace the icons in this slide with any icons you like from our site, or completely remove them if required. 1 2 3 The icons we have shown are just for demo purposes. You can replace these icons with the correct icons to suit your message. We have a large collection of icons to choose from. 1. To replace any icon, double click on it and select it, and then right click it to ungroup it. 2. Delete the icon and replace it with any icon or graphic from our site.
- 5. Select From Thousands Of Editable Icons On Every Topic These icons are available at the Icons section on www.slideteam.net