Customer Service Module
0 likes589 views
The document discusses the implementation of a customer service module with RFID technology at the Corona Community Library, allowing for faster check-ins and check-outs. It highlights self-service options for customers and improved staff efficiency, enabling more time for assisting patrons. Additionally, it outlines the security and operational capabilities of the new circulation desk and material handling processes.
Customer Service Module
- 1. Customer Service Module Corona Community Library
- 2. RFID (Radio Frequency Identification) Faster check ins and check outs Customers serve themselves Staff spend more time helping customers find information Better security
- 3. Check out Materials The new circulation desk Check out, pay fines
- 4. A Closer Look Display shows video on how to insert your library card Self-check available in three languages
- 5. Book Returns from CSM Agency External book slot RFID reader inside book slot
- 6. Book Return Cont’d Behind the scenes material check-in The sorter distributes materials to appropriate locations
- 7. Book Sorter Distribution bins from sorter