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Cutting Through Complexity
Isn’t what it used to be
Question
Is Complexity




   increasing
decreasing?
Is cutting through complexity



   going to be
Small hint!
Find 3 Take Aways




                    www.flickr.com/photos/jamesjordan/3026672665
Common sense
Jack Welch




             www.flickr.com/photos/nathaninsandiego/3466495191
External speed of change




                           www.flickr.com/photos/sergei24/306212854
Internal speed of change




           www.flickr.com/photos/14degrees/440515255
What is your role?




   Client            Leading
                     Change
Development
A typical Customer
They are doing this




                      www.flickr.com/photos/eliogarcia/3150106317
Direct their thinking




  www.flickr.com/photos/pursuethepassion/3822008906
Show them the
 way forward




  www.flickr.com/photos/1suisse/3504595493
A journey into the unknown




             www.flickr.com/photos/mtsofan/3618271222
Show customers
how to get there




  www.flickr.com/photos/19779889@N00/4098873568
Show them how to
navigate uncertainties
         www.flickr.com/photos/dotpolka/3710843358
Avoid becoming a
victim of complexity




      www.flickr.com/photos/29425486@N03/3478100507
Success = collaborating
   with everybody




                          www.flickr.com/photos/xrrr/2478140383
What is your real job?
Cutting Through Complexity
You feel like this?
Get it right
www.flickr.com/photos/winemegup/3641912321
Get it wrong




               www.flickr.com/photos/roome/3390682853
What is your real job?
What is your real job?
C Constraints

R Rules

A Attitudes

P Problems
Eliminate constraints
   to future success




30
Recurrent constraints




       www.flickr.com/photos/johnduffell/3646401418
Collective constraint-based thinking
C Constraints

R Rules

A Attitudes

P Problems
Rule-based thinking

                      www.flickr.com/photos/squonk/651697384
Guide them in their decision




              www.flickr.com/photos/articnomad/183719678
Mental barriers




 www.flickr.com/photos/vipulmathur/3209419390
Create choices
C Constraints

R Rules

A Attitudes

P Problems
A fresh perspective
            39
“I am always doing that which I
can not do in order that I may
learn how to do it.”

                       – Pablo Picasso




                                         40
C Constraints

R Rules

A Attitudes

P Problems
Pirouette around
  the problem




    www.flickr.com/photos/bichxa/3506067222
How can
can you cut
through
think
dif erent
  f
1   Possibility Thinking


2 AND Thinking

3 Resilient Thinking
Conversational Compass
                               Ask

  •   Asking questions about          •   Asking questions about
      the problem                         possible solutions




  Problem                                                Solution


  •   Describing the problem          •   Describing possible solutions




                               Tell
1   Possibility Thinking


2 AND Thinking

3 Resilient Thinking
Change your thinking




      www.flickr.com/photos/oriol_gascon/2172565951
The hard way
AND thinking
Child-like thinking




    www.flickr.com/photos/toekneesan/3847444842
1   Possibility Thinking


2 AND Thinking

3 Resilient Thinking
We see this




www.flickr.com/photos/thetruthabout/3550778966
They see this

                www.flickr.com/photos/nnova/1294405955
Cyclonic Separation




                      55
How many prototypes?




“You could regard the first 5,126 as mistakes,
       but failure is essential to innovation.”
Learning point

                 Failure
      comes early
   SUCCESS
Takes time
Get it right
www.flickr.com/photos/winemegup/3641912321
What 3 things are you
 Going to do
To cut through
COMPLEXITY?
www.flickr.com/photos/horacio/3781750
David R Ednie
                      President & CEO
                  SalesChannel Europe
            Ph: +33 676 60 09 25 (FRA)
            Ph: +61 415 94 51 57 (AUS)
Email: david@saleschannel-europe.com
Website: www.saleschannel-europe.com




                   www.flickr.com/photos/horacio/3781750

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Cutting Through Complexity