CV
- 1. Marwan amen el-said el-araby amen Contact Address: 25 Mostager behind the national camp, Port Said Mobile: 01125042288 - 066 3427977 E-mail: Marwan.Amin@etisalat.com / Marwan.amin.elsaid@gmail.com Age: 17/10/1991 Objective To build a career that offer challenge and growth with opportunities to enrich my knowledge and skills while contributing my best to the organization I work for. Education Bachelor of commerce (English department) - Graduation year : 2012 - Major : good - Department : Accounting Experience Currant Job title: sales advisor and customer service at Etisalat Misr Time period: December 2012 – till now Job description: 1
- 2. • Working on achieving the monthly targets. • Handling all customer concerns and enquiries. • Cash and warehouse handling. • Escalate problems that cannot be resolved following authorities, procedures and knowledge limitation. • Supporting other colleagues with right information and supporting and achieving store target. • Suggest sales to customers by introducing products. • Act as second line in some time periods and in some situations. • Follow up customers complaints that didn’t solved on the spot. • Doing back-office tasks after shift period. Past experience Job title: Accountant and auditor in Amr el-domiaty accounting office. Time period: August 2012 – December 2012 Courses Course name: principal of banking. Including {Introduction to customer service concepts, Retail operation, Basic communication skills, Written communication, Etiquette at work place, presentation skills}. Date of achievement: from: 22/09/2012 till: 18/11/2012 Accreditation: Egyptian banking institute Course name: Neuro Linguistic Programming Diploma and CORT 1,4 Program Date of achievement: 20/4/2011 Accreditation: B.C.I Business City International Course name: ICDL Certificate Date of achievement: 12/12/2011 Accreditation: Ministry of Communications and Information Technology-Egypt. 2
- 3. Skills Language skills English: very good command of both spoken &written. Computer skills Good experience with managerial controlling applications like Excel, and Access Very good knowledge of MS windows, MS office& desktop applications. Very good knowledge of internet & its applications. Able to handle & troubleshoot the common problems of computer. Interpersonal skills Accuracy & commitment. Capability of working under pressure Like work in Team work & communication. Interest Attend events Reading and browsing the web. TIPS References are to be served upon request 3