CV
- 1. RESUME Nadeem Khan Email: nadim9430@gmail.com M Hotel Makkah by Millnnium, Kindom of Saudi Arabia Total hospitality Experience: 16 yrs Contact no + 966 565462033 OBJECTIVE To work in a stimulating and challenging milieu that would facilitate the maximum utilization and application of my broad skills and expertise in making a positive difference to the organization. SYNOPSIS Young, energetic and result oriented professional with more than 16 years of experience in Hospitality Industry ; Having sound knowledge in hotels operations, Managing restaurant, focus on customer relationship, Handling guest complains: Deep understanding of hotels operations with focus on delivering business solutions; Persuasive communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management. Exceptional communication, analytical & inter personal and problem solving skills. Friendly with an upbeat attitude. Excellent decision making skills with a positive approach. Dedicated and highly ambitious to achieve personal as well as the organizational goals. Ability to build new territories and expand opportunities towards the achievement of stated targets. PRE OPENING TEAM Dar Al Tawhid Intercontinental Hotel Makkah (K, S, A) (2001) Al Ahsa Intercontinental Hotel (K. S. A) (2002) Crowne Plaza Madinah (K.S.A) (2012) M Hotel Makkah by Millennium (2016) STRENGTHS Possess good relationship building and interpersonal skills. Excellent communication skill. Commitment towards work. Sincerity and Self-Confidence. Quick adaptability to challenging situations. TECHNICAL QUALIFICATION 2 years Diploma in Hotel Management, from Gujarat Institute of Hotel Management ACADEMIC QUALIFICATION
- 2. S S C Maharashtra Board of Higher Secondary Education. WORK HISTORY 1) M Hotel Makkah by Millennium, Makkah Saudi Arabia Banquet Operation & Sales Manager From 8th November 2017 till Present. (Total no of Guest Room 785) 2 Ballroom and 3 Meeting room, Manage staff responsible for event coordination activities. Reports directly to the Assistant Director of Food & Beverage Coordinate details of events such as conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade shows, sales meetings, business meetings, employee appreciation events and virtual events. Hire, train, and educate staff on proper event procedures. Calculate budgets and adjust when necessary. Book venues and negotiate fees. Prepare invitations and send out at appropriate time. Work with guest of honour to ensure all requests are met. Drive attendance to the event. Promote the event using flyers, cold calling, and social media as examples of ways to spark attention. Analyse event performance and prepare metrics presentation. Define company brand through events. Ensure staff is adequately prepared for event. Interacts with guests to obtain feedback on product quality and service levels ز Coordinates functions and activities with other department heads and F&B department heads as appropriate Provides functional assistance and direction to the staff responsible for event coordination activities 2) CROWNE PLAZA (IHG) Madinah Saudi Arabia Assist Crowne Meeting Manager From 28 August 2012 to 27 August 2016. (Total no of Guest Room 506) 6 Meeting room, Outside Catering Supervise Meeting and Banquet Function and report to F & B Manger. To ensure that the monthly forecasted food and beverage revenue figures are achieved To strictly adhere to the established operating expenses and that all costs are controlled Ensures guest satisfaction and high standards of service for guests. Manages and motivates the team to develop the sale and quality of the service. Interacts with guests to obtain feedback on product quality and service levels. Communicating with kitchen staff to ensure efficient food service. Handling Micros. Achieving the outlet budget plan for the month by doing up selling and promotion. Listen, apologizes with empathy, finds a solution and follows through when resolving guest problems.
- 3. Assigning tasks and monitoring performance of colleagues to ensure that policies and procedures are followed. Constantly review, monitor and revise the Guest Service Standards ensuring that they result in Guest Delight. Attends as well as organizes necessary training sessions whether within or outside of normal schedule working hours. Handling Guests Reservation. Implementation of Company Policies and performance Standards. Establishes par stocks and initiates requisitions for additional supplies if necessary. Ensures high standard of sanitation and hygiene in the restaurant. For this, a close working relationship with both the Housekeeping as well as the Stewarding are essential. Handel the Mystery Calls (14 certificates from Signature Company on Achieve 100%). 2) Sun & Sand Hotel Mumbai INDIA Worked from Dec 2009 to July 2012 as Restaurant Supervisor. Reporting to Restaurant Manager. Provide standard service to guests. Use up selling & suggestive selling. Responsible for inventory. Check tables throughout the dining experience using proper method for removing dishes, glassware and silverware. Train the Colleagues how to handle the crockery, cutlery and glassware carefully so as to reduce and minimize breakage/ spoilage. Assists service team as necessary to meet and exceed the guests’ expectations Check the beverage stations for appropriate shift. Complies with Hotel’s health, safety & hygiene policy Ensure that department goals are communicated, understood, and met by hourly associates. Coordinate tasks and work with other departments to ensure that the department runs efficiently 3) Dar Al Tawhid InterContinental Hotel Makkah, Saudi Arabia from. Nov 2001 to Nov 2009 as Assistant Head Waiter Reporting to Restaurant Manager. Brief the Staff before operation. Handle Guest Complain. Check tables throughout the dining experience using proper method for removing dishes, glassware and silverware. Train the Colleagues how to handle the crockery, cutlery and glassware carefully so as to reduce and minimize breakage/ spoilage. Assists service team as necessary to meet and exceed the guests’ expectations Check the beverage stations for appropriate shift. Setting out condiments as appropriate. Complies with Hotel’s health, safety & hygiene policy Ensure that department goals are communicated, understood, and met by hourly associates.
- 4. Coordinate tasks and work with other departments to ensure that the department runs efficiently TRAINING & DEVELOPMENT Appreciation Letter by Ministry of Health for the Event of Madinah Cardiac Centre. Appreciation Letter by Ministry of Islamic Endowments, Appreciation from Mile (Madinah Institute for Leadership & Entrepreneurship) Appreciation Letter by F & B Manager 14 Certificate for Mystery call from Signature Company. PCI-Understanding PCI Compliance EMEA Crowne Plaza Meeting Excellence E-Learning Program 2-Loyalty Connect Data Privacy – Handling Personal Data –EMEA PCI Compliance – Best Practices for Hotel Management EMEA Harvard Manager Mentor HMM Delegating Leading Others- Great Result – KICK- OFF- Be Brand Hearted Harvard Manage Mentor HMM Leading and Motivating PCI – Understanding PCI Compliance EMEA IHG – Suggestive Selling (Lobster Ink) Crowne Plaza Lunch and Dinner Standard(Lobster Ink) Crowne Plaza Breakfast Standard(Lobster Ink) IHG Mice Conversion(Lobster Ink) IHG Problem Handling Supervisor of the month for the month July 2007 in Dar Al Tawhid Intercontinental. Certified E-CRISTAL TRAINING (HACCP) Food Safety & Health Safety. Successfully Completed Training of “One Step Ahead” by IHG. Certificate for Food hygiene &Food Borne Illness Training Programmed conducted by Johnson Diversey Certificate for MWW & Kitchen Hygiene Training Programmed conducted by Johnson Diversey Certificate for ‘EXPERIENCE YOU BRING IT TO LIFE’ Certified for the training of “Be my Guest” Certified for “One Step Ahead” Certified Fire fighting Training Programme. 17 Appreciation letter from Dar Al Tawhid Intercontinental Hotel Makkah. EXTRA ACTIVITIES Cricket, Internet PERSONAL DETAILS Name: Nadeem Khan Date of Birth: 1st May 1975 Permanent Address A-203 Poonam Complex Mira Road Mumbai India Father‘s Name: Abu Sufiyan Khan Languages: English, Arabic, Hindi and Urdu. Marital Status: Married Sex: Male Nationality: Indian Religion: Islam
- 5. I hereby certify that the above mentioned information is true and accurate. Thanking you, Nadeem Khan
- 6. I hereby certify that the above mentioned information is true and accurate. Thanking you, Nadeem Khan