CV Michael_Dempsey_Sept2016
- 1. Professional Profile: Michael Dempsey Michael is an experienced Applications development manager who has a successful track record in delivering a wide variety of IT projects on time and to budget. Michael has spent the most recent 9 months engaged as an IT PM for Fujitsu Ireland where he was responsible for the ramp up and roll out of a new European HQ for CRH. His duties included the coordination of a large Technical team to review, design solutions via client workshops and coordinate the successful transition of 300 resources off a legacy system onto a bespoke support model. Industry experience includes Banking, Telecommunications, IT, Govenment and Retail. Michael has performed roles from technical consultant to team lead, culminating as HP Team manager for the Irish Applications team where he coordinated HP ES Accounts, built client relationships and pursued new opportunities. Prior to CRH, Michael was a Project Manager for the Lufthansa PMO team in Frankfurt, delivering a new Operational organisation and support structures for the airline. Nov 2014 – As HP Applications Manager, Michael was responsible for all HP Application activities in Ireland, supporting IT Resources and Projects for HP Ireland. Including the NTA Web portal for the Leap card, the Central Bank of Ireland, the DSP, VF and the student registration system for the Intstitutes of Education in Ireland. Michael worked for HP since 2008 when his previous company Escador was taken under the HP umbrella. Michael is comfortable dealing with senior client stakeholders and all stages of the SW lifecycles and delivery methodologies. Highly proactive, innovative with strong communication skills and the ability to motivate and inspire his teams. His combination of business and technical skills allows him to communicate effectively with senior executives to achieve optimal business solutions while also maintaining the low level details to ensure seamless operations at the project level. Over 12 years professional experience and 8 years in consultancy have enabled Michael to provide customers with significant business value though his hands-on consultancy skills, application of Processes (ITIL) and common sense approach to project and business issues. Michael is a certified Prince2 project manager and has used these skills within large enterprise accounts such as BT, HP, and Nokia. Prior to joining HP, Michael worked at Accenture and Intel in Ireland. He has gained the “Miller Heimann Certified Sales Professional” and he applies these lessons to existing and new account management, project relationships and overall project delivery capabilities. Michael works best in an active team environment, building constructive relationships and is looking forward to his next challenge. Education: University of Ulster (Jordanstown) M.Sc Computers & Information Systems : 2.1 Hons Trinity College Dublin, 1990 – 1994 Bachelor of Business Studies, Economics & Marketing : 2.1 Hons Leisure Activities: In his spare time Michael is an active sportsman playing for a number of clubs in the Dublin League in Basketball, Tennis and football. In Winter he is an eager Snowboarder and also enjoys reading, crosswords and a social game of Poker. Strengths • Effective leader of multi- functional and virtual teams including external contactors and consultants in global locations • Skilled in process design and business analysis across sales, service, marketing both strategic and tactical. • Results focused with a reputation for delivering in challenging situations • Strong customer focus and effective relationship builder. • Highly effective communication and interpersonal skills with colleagues and customers at all levels • Known for my drive to succeed with the ability to find and implement creative solutions to problems blocking the route to the goal • Pragmatic innovator relied on for direction setting, strategy building and successfully implementing Change Management solutions – PRINCE II certified. • Experience in the Design and development of major technology deployments including HP, Oracle CRM, BT.com and E- commerce applications Skills Project Management Change Management ITIL Foundation Siebel Client Design Delivery Management Certifications Project Management Certified Miller Heimann Sales Professional Prince II Siebel Certified Siebel Business analyst Siebel Server Administration Siebel Remote Administration Siebel Tools Database Systems Oracle 8.i MS SQL Server 7.0 DBMS
- 2. Work Experience Project Manager Fujitsu. Dec 2015 – Aug 2016 Most recently Michael has been Lead IT PM closing down the rollout of the Fujitsu network for CRH across 7 EMEA countries - troubleshooting outstanding snag lists, coordinating UAT and attaining Sign off from the client country managers Currently ramping up a new EU HQ in Amsterdam for CRH and consolidating 5 offices into one centralized HQ. Project Manager Lufthansa. Dec 2014 – July 2015 Michael was a key member of the PMO Delivery team building a new Service Desk for Lufthansa based in Frankfurt airport. His role focused on integrating multiple suppliers across three core global locations towards a common challenging deadline. Transforming the existing Service Desk using Siebel CFM system and coordinating the set up of the Daily Operations team structures and processes including Workshops, Transition and Training sessions to ITIL standards. Project went Live in July 2015 HP – Dublin, ES Applications Manager 2010 – Nov 2014 Led a team of 75 technical resources (PMs; Solution Architects; Business Analysts and Graduates) facilitating 15 Applications projects across the island of Ireland (Central Bank, AON, NI Water) and incorporating Global support projects with an annual revenue of $15m using a blend of on, near and far shore IT resources. Enabled end-to-end project activity for a wide variety of skills and applications where the main focus areas were with Microsoft and Oracle Applications. Involved in every stage of a Project from Tenders, bids, RFP’s, Deployment, Financials, Delivery and sign off. HP/EDS – Dublin, Business Development Manager, January 2009 With the HP EDS merger, expanded the role to include the full Oracle Applications suite. The target was to build the HP Public Sector share of the Market in 2009 and this was achieved in the conversion of the NTA and An Cheim government accounts - $17m over 5 years. The main areas of focus were Public Sector, Telco, Finance and Automotive Escador IT Consultancy (acquired by HP in 2008) 2000 - 2008 HP CRM IS – Munich, Deployment Manager,Testing & Siebel 8 August 2008 Instrumental in the deployment of the WW solution and the migration of the remaining WW servers into a centralized US base Data warehouse resulting in an Operational Saving Led the internal deployment team, communication to client, internal finances and budgets in parallel to consultancy role which was transitioned offshore to India. HP/Compaq CRM– Munich, Deployment Manager Sept 2004 - March 2007 Drove the deployment project life cycle from inception to sign off transitioning the service support to the India Hub Support team ahead of schedule by establishing a mentoring and shadowing programme for the offshore resources. BT Majors. England, Lead Architect October 2001 July 2004 Led the BT Architecture Team and built the team from one person to an annual account value of $5m over 3 years including the creation of several teams across multiple BT projects, by building trust and delivering to mutually agreed milestones. Nokia, Finland, IT Coordinator (Contractor) 2000 Facilitated the company organisation restructure and established the structure of the Siebel Multi-organization aspect, this resulted in a 40% saving in the Admin budget in the first year. Dyson, UK, Architecture Lead 2000 Accenture, Technical Consultant 1997 – 2000 Intel, IT Support Fab 10 and 14 1995 - 1997