![• Deal with angry or frustrated customers, or customers who may not fully understand
their situation.
• Provide customers with product, service and bank information.
• Entice customers to try new bank products and services.
• Input customer and bank data.
• Handling tasks like call transfers, taking messages, call backs, holds, interruptions.
• Update existing customer information.
• “Inspiration of the Month” AWARD – [Exceeding the official first month sales target]
Emirates NBD, Dubai, UAE.
• [Retail Banking/ Negotiation skills / MS Excel / E-mail Etiquettes / Presentation Skills],
Emirates NBD, Dubai, UAE.
• [Berlitz English], [180 hours], [university of Alexandria], Alexandria, Egypt.
• Arabic: fluent -mother tongue.
• English: fluent.
- CRM Tools [Oracle CRM, Seibel CRM, FinoneCas]
- Productivity Tools: [MS-Word, MS-Access, MS-Excel, MS-PowerPoint, MS-Outlook]
4/4
Awards and Certifications:
Languages:
Computer Skills:](https://image.slidesharecdn.com/cvmohyelbaroudy-160130101318/85/CV-mohy-elbaroudy-4-320.jpg)
CV - mohy elbaroudy
- 1. MohyEldeen Tarek Hassan Elbaroudy Mobile Phone : +971(50)7025663 E-Mail : mohy_elbaroudy@hotmail.com - Date of Birth: 10 /08 /1992 Nationality : Egyptian. Date of Birth: 10-AUG-1992. Residence: Dubai, UAE. Marital Status: Single. Driving license: Yes. Being an active part in association with professional groups, who offer me the opportunity for professional growth, by enhancing my skills and updating my knowledge to serve the firm to the best of my efforts. Bachelor. of Commerce- Alexandria University, Egypt 2013 Management Information Systems Major. 1/4 Personal Information: Objective: Education:
- 2. Study of Information Systems and Computers. Management Information Systems, System Analysis and Design. Database Management Systems, Introduction Computer Programming, Business Intelligence, Applications in Computer Programming, Decision Support Systems, Information Technology Architecture, E- Commerce, Integrated Information Systems, Advanced Information Systems. DAMAC Properties, Dubai, UAE Leads Activity Executive, Sep, 2015 - till Present. Job duties and responsibility: • Manage creating and updating data for existing as well as new and prospective clients within CRM Process, through the variant marketing channels, ensuring all communications are logged and information is accurate. • Managing the fulfillment of Mass outbound calling campaigns and follow up In order to increase effectiveness and qualification of leads. • Establishing and developing relationships with Clients and recommend the best solutions based on their individual needs. • Assign leads to inside territory sales representatives for follow up in order to convert them into profitable sales. • Prepare and Provide Precise Leads status reports on a daily basis. • Listening to customers requirements and understand their own needs. • Attending all complaints and feedback of customers to develop the quality of customer services. Emirates NBD, Dubai, UAE Personal Loan Advisor, July, 2014 - till Aug 2015 2/4 Major Courses: Work History:
- 3. Job duties and responsibility: • Provide information to the applicants concerning the different types of loans offered, the terms and interest rates, and the documentation needed to be considered for a loan. • Provide financial counseling to applicants in the wise use of credit. • Analyze and evaluates the applicants' financial status to determine eligibility criteria of granting loan. • Approve loans within specified limits, and refer loan applications outside those limits to product management for approval. • Keeping a regular updates with applicants in order to clear and resolve any discrepancy that may exist during the underwriting stage. • Using some financial processing applications, and customer relationship management tools, like “Oracle CRM/ Oracle Siebel / FinoneCAS, etc...” • Considering the risk management criteria, in order to improve the quality of the results. • Rejects loans by explaining deficiencies to applicants. • Maintains customer confidence by keeping loan information confidential. • Make suggestions to the manager concerning changes to the lending policy and/or procedures. The Body Shop, Cosmetics trading. Dubai, UAE Assistant Sales Manager, December, 2013 -till July, 2014 Job duties and responsibility: • Controlling the Stocks. • Being responsible for processing cash and card payments. • Dealing with customer refunds. • Deal with any enquiries and complaints and monitor customer. • Monitoring Price, stack and display items for sale. • Take special orders for items not currently in stock, or not normally stocked, and notify customers when the items have arrived. • Handling the operation when the manager is not available. . Alexandria Bank. Alexandria, Egypt Customer Service Representative, July, 2013 - till November, 2013 Job duties and responsibility: • Helping customers manage their funds. • Answer questions regarding the bank’s products and services. 3/4
- 4. • Deal with angry or frustrated customers, or customers who may not fully understand their situation. • Provide customers with product, service and bank information. • Entice customers to try new bank products and services. • Input customer and bank data. • Handling tasks like call transfers, taking messages, call backs, holds, interruptions. • Update existing customer information. • “Inspiration of the Month” AWARD – [Exceeding the official first month sales target] Emirates NBD, Dubai, UAE. • [Retail Banking/ Negotiation skills / MS Excel / E-mail Etiquettes / Presentation Skills], Emirates NBD, Dubai, UAE. • [Berlitz English], [180 hours], [university of Alexandria], Alexandria, Egypt. • Arabic: fluent -mother tongue. • English: fluent. - CRM Tools [Oracle CRM, Seibel CRM, FinoneCas] - Productivity Tools: [MS-Word, MS-Access, MS-Excel, MS-PowerPoint, MS-Outlook] 4/4 Awards and Certifications: Languages: Computer Skills:
- 5. -Auditing. -Constructive Feedback. -Financial Skills. -Social Intelligence. -Customer Service. -Self-Confidence. -Analyzing Information. -Self -Learning. -Decision Making. -Verbal Communication. -Quality Focus. -Teamwork and Collaboration. Reference: Available upon request. 5/4 Soft Skills:
- 6. -Auditing. -Constructive Feedback. -Financial Skills. -Social Intelligence. -Customer Service. -Self-Confidence. -Analyzing Information. -Self -Learning. -Decision Making. -Verbal Communication. -Quality Focus. -Teamwork and Collaboration. Reference: Available upon request. 5/4 Soft Skills: