CV T.R.Michael 2015
- 1. 1 Personal Information Name: Trevor Ryan Michael Birth Date: 24 March 1976 Nationality: South African Contact Number 083 4555771 Drivers Licence: Code 08 Address 5 Waterford Street Morningside Somerset West Cape Town South Africa 7130 Languages: English & Afrikaans Marital Status: Married Dependants Two Professional Experience May 2013 - Current: Dealer Principal Donford BMW (Donford Holdings) Stellenbosch Cape Town RSA Responsibilities: o Managing an organization of ±80 employees and esnuring o Planning, and motivating and co-ordinating the company’s management through leadership. o Completing evaluation performance reviews and developing short and long term goals with each department manager o Developing and maintaining business plans annually to enhance the company’s performance o Creating and maintaining good working relationships with lending institutes and manufacturer personnel o Overseeing cost effective advertising programmes and merchandising strategies for the dealership o Focusing on customer complaints that department managers are unable to rectify and taking the necessary action to resolve these complaints o Maintaining an enthusiastic outlook to build positive employee attitudes and morale within the dealership o Coordinating regular meetings with the managers of each department to ensure their profitability and efficiency o Effectively communicating with the manufacturer on a regular basis to review forecasts and consistency in performance o Relationship building o Projecting an image of honesty and integrity at all times with employees and customers
- 2. 2 July 2010- May 2013: General Sales Manager Donford BMW (Donford Holdings) Stellenbosch Cape Town RSA Company Industry: Automotive Responsibilities: o Managing all sales operations in the New, Premium select and the F & I departments. o Stock management implementing innovative strategies to sell older stock units as well as increase sales results. o Floor plan management o Weekly Forecasting to BMW and internally ensuring sales forecast are accurate o Compiling yearly budgets and ensuring monthly budgeted targets are achieved. o Ensuring Gross Profit margins are maximized. o Arranging and planning innovative Marketing activities as well as launches and various in house promotions together with CRM. o Maintain and develop a good understanding of our market and consistently monitor competitor activities in our respective DAR. o Monitoring sales CSI results and ensuring targets are achieved. (Departmental and individual sales executives performances) o Ensuring sufficient growth achieved in sales Departments year on year. This includes thinking out of the box to implement new sales strategies effectively. o Setting targets and monitoring individual performances.(Daily planners demos / proposals / prospects) o Compiling the departmental quarterly business and marketing planners with sufficient marketing activities to achieve short, medium and long term departmental objectives. o Assisting sales team in negotiating closure of deals o Fleet management. This includes corporate visits and assisting sales team in identifying potential corporate clients and implementing effective visit schedules o Establish and maintaining a working understanding of the significance in CRM in the modern day dealership. o Devising and implementing cost cutting methods to reduce departmental expenses. o Maintaining a professional relationship with the manufacturer and adhering to the rules and regulations pertaining to the manufacturer. o Ensuring F & I role is maximized by creating communication between the sales team and the F & I. o Ensure relevant training is planned and booked for all sales staff. In house product knowledge sessions are organized. November 2003- Present: New Vehicle Sales Manager Donford BMW (Donford Holdings) Stellenbosch Cape Town RSA Company Industry: Automotive Responsibilities: o Managing all sales operations in the New Vehicle department o Stock management implementing strategies to sell older stock units.Floorplan interest management o Weekly Forecasting to BMW and internally ensuring sales forecast are accurate o Compiling yearly budgets and ensuring monthly budgeted targets are achieved.
- 3. 3 o Ensuring Gross Profit margins are maximized. o Arranging and planning innovative Marketing activities as well as launches and various in house promotions together with CRM. o Monitoring sales CSI results and ensuring targets are achieved. Departmental and individual sales executives o Ensuring sufficient growth achieved in sales Department year on year. This includes thinking out of the box to implement new sales strategies effectively. o Setting targets and monitoring individual performances.(Daily planners demos / proposals / prospects) o Assisting with the departmental quarterly business and marketing plans. o Assisting sales team in negotiating closure of deals o Fleet management. This includes corporate visits and assisting sales team in identifying potential corporate clients. o Establish and maintaining a working understanding of the significance in CRM in the modern day dealership. o Review QMA policies (operating methods) and procedures on a regular basis and developed new methods where necessary. o Devising and effecting cost cutting methods to reduce departmental expenses. o Maintaining a professional relationship with the manufacturer and adhering to the rules and regulations pertaining to the manufacturer. o Ensuring F & I role is maximized by creating communication between the sales team and the F & I. o Ensure relevant training is planned and booked for all sales staff. In house product knowledge sessions are organized. o March 2000 – October 2003: General Sales Manager Land Rover & Volvo Stellenbosch (Donford Holdings) Stellenbosch Cape Town RSA Company Industry: Automotive Responsibilities: o Managing all sales operations in the New and Used Vehicle department o Stock management implementing strategies to sell older stock units.Floorplan interest management o Weekly Forecasting to Land Rover and Volvo as well as internally ensuring sales forecast are accurate o Compiling yearly budgets and ensuring monthly budgeted targets are achieved. o Ensuring Gross Profit margins are maximized. o Arranging and planning innovative Marketing activities as well as launches and various in house promotions together with CRM. o Monitoring sales CSI results and ensuring targets are achieved. Departmental and individual sales executives o Ensuring sufficient growth achieved in sales Department year on year. This includes thinking out of the box to implement new sales strategies effectively. o Setting targets and monitoring individual performances.(Daily planners demos / proposals / prospects) o Assisting with the departmental quarterly business and marketing plans. o Assisting sales team in negotiating closure of deals o Fleet management. This includes corporate visits and assisting sales team in identifying potential corporate clients. o Establish and maintaining a working understanding of the significance in CRM in the modern day dealership. o Review QMA policies (operating methods) and procedures on a regular basis and developed new methods where necessary. o Devising and effecting cost cutting methods to reduce departmental expenses. o Maintaining a professional relationship with the manufacturer and adhering to the rules and regulations pertaining to the manufacturer. o Ensuring F & I role is maximized by creating communication between the sales team and the F & I.
- 4. 4 o Ensure relevant training is planned and booked for all sales staff. In house product knowledge sessions are organized. June 1997 – February 2000: Sales Executive Donford BMW (Donford Holdings) Stellenbosch Cape Town RSA Company Industry: Automotive Responsibilities: o Sell New and Premium select BMW motor vehicles. o Actively prospect for potential customers. Market the BMW brand to major fleets and corporate customers. o Product Knowledge understands my own product as well as identify opposition vehicles in the market. This includes passing BMW product knowledge assessments o Understanding my role in dealer standards and assisting the sales departments in passing all markings o Establish and maintaining a data base of customers. o Ensure SCSI figures are above 95% o Maximize First and second gross profit by utilizing the F & I and what role they play in the dealership o Adhering to QMA policies and BMW Group standards rules and regulations o Maximize every single opportunity. (daily DOC / Demo targets achieved as well as prospect targets exceeded) o Represent the BMW brand at all times. Actively strive to show what BMW represents o Assist in promotions and marketing activities. o Understand the finance aspect of a transaction o General administration as well as show room responsibilities and ensuring the showroom is at all times to the BMW CI requirements. April 1996 –May 1997: Parts and Accessories Representative Delta City (Barloworld) Table View Cape Town RSA Company Industry: Automotive Responsibilities: o Prospect potential customers for General Motors parts and accessories o Maintain existing relationships with workshops / panel shops / kwik fit centers and various fitment centers. o Assist with stock orders as well as partake in stock takes o Order parts and accessories from the manufacturer o Achieve set monthly targets for part sales Education 1993 Senior Certificate Matric Potchefstroom Boys High School 2009 University of the Witwatersrand Business School Certificate Programme (NQF7): Finance and Accounting Economics Marketing Operations Management Strategic Planning
- 5. 5 Human Resources 2011 Sales Managers Programme (Maccauvlei Learning Academy) Emotional Intelligence / Personal Effectiveness Finance Marketing / Selling Skills Management and Leadership Performance Management Communication Skills Coaching and Mentoring Customer Care Innovation and Change Management Career Level Career level: Mid career (Over 15 years experience) Skills Skill Skill Level Years of Experience Last Used Organization and planning Expert More than 10 years 1 month or less Negotiation Skills Expert More than 10 years 1 month or less Sales & Marketing Excellent More than10 years 1 month or less Coaching for performance Excellent More than 10 years 1 month or less Strategic thinker & strong attention Excellent More than 10 years 1 month or less To detail skills Motivational and leadership skills Excellent More than 10 years 1 month or less Communication Skills Expert More than 10 years 1 month or less Budgeting and implementation Excellent More than 10 years 1 month or less Of policies and regulations Ability to perform well in a demanding Excellent More than 10 years 1 month or less Environment Relationship building Excellent More than 10 years 1 month or less References To be supplied upon request
- 6. 5 Human Resources 2011 Sales Managers Programme (Maccauvlei Learning Academy) Emotional Intelligence / Personal Effectiveness Finance Marketing / Selling Skills Management and Leadership Performance Management Communication Skills Coaching and Mentoring Customer Care Innovation and Change Management Career Level Career level: Mid career (Over 15 years experience) Skills Skill Skill Level Years of Experience Last Used Organization and planning Expert More than 10 years 1 month or less Negotiation Skills Expert More than 10 years 1 month or less Sales & Marketing Excellent More than10 years 1 month or less Coaching for performance Excellent More than 10 years 1 month or less Strategic thinker & strong attention Excellent More than 10 years 1 month or less To detail skills Motivational and leadership skills Excellent More than 10 years 1 month or less Communication Skills Expert More than 10 years 1 month or less Budgeting and implementation Excellent More than 10 years 1 month or less Of policies and regulations Ability to perform well in a demanding Excellent More than 10 years 1 month or less Environment Relationship building Excellent More than 10 years 1 month or less References To be supplied upon request