![Varun C Mohanan
Bangalore, Karnataka
Phone: +917259226699;
Email: varuncmohanan@gmail.com
Background
A multi-skilled professional with an experience of over 10+ years with reputed companies like Avaya India Pvt Ltd,
Peregrine Projects and Solutions –Qatar providing enterprise Communications Solutions support & services,
operations/team management, etc. Currently associated with Avaya India Pvt Ltd working as a Principal Technical
Support Engineer managing multiple functions like operations& service delivery, client engagement , technical support
etc.
Specialization:
- Adept at managing multiple functions like operations & service delivery, client engagement, training, customer
escalations etc
- Adept at working in high pressure environments with strict deadlines and multiple deliverable.
- Highly effective communicator with clarity of thought, good interpersonal and team management skills with an ability to
resolve customer problems with speed and diplomacy.
- Managing critical customer escalations.
- Team management
Specialties: Strategic Planning ~ Operations Management ~ Client Interaction ~ Team Management ~ Training &
Development
EDUCATION
Symbiosis Institute of Corporate Education, Pune [June 2013 – December 2014]
Post Graduate Diploma in Business Management (Operation Management)
KMEA Engineering College,(MG University) Kerala, India [June 2002– August 2006]
Bachelor in Technology (Major-Electronics & Communication Engineering)
S.N.Public School, Kerala, India [June 2001]
Senior School Certificate Examination,(CBSE-(Plus 2)
PROFFESSIONAL CERTIFICATION
1. NCTS: Nortel Certified Technology Specialist Converged IP Telephony Solutions
2. NCSS: Communication Server 1000 Rls 6.0 Installation And Commissioning
3. ITIL V3 Foundation Certification
4. SSCA : SIP School Certified Associate
5. Prince -2 Practitioner
WORK HISTORY 9Years 2 Months
Avaya India Pvt Ltd, Bangalore, Karnataka [February 2011 to Present]
Principal Support Engineer
Roles And Responsibilities.
- Service readiness: Skill/Capability Building
- Handling Executive Level escalations: situations that require senior management involvement to pacify key
stakeholders. Also imparted technical services and performed deep-dive analysis to restore customer services.
- Project Management: Global Support Service mentoring, Service Extended meetings, Subject Matter expert, ramp-up
new teams
- Mentorship plan for faster ramp-up
- Subject Matter Expert - IP Telephony, SIP, H.323, Messaging, Unified Communication Solutions](https://image.slidesharecdn.com/4a1af7fd-ac43-415b-9c10-73149184f53d-170204115837/85/CV1-Varun-C-Mohanan-1-320.jpg)
![Senior Management Associate –Telecom-(Technical Support Engineer)
Roles And Responsibilities.
- Worked as a Senior Software Engineer (Backbone) in Avaya India Pvt Ltd on Unified Communication product line.
Integral part of the Global Support Services (GSS) supporting business units worldwide. Day to day interaction with
Fortune 500 customers around the Globe which gives exposure to the Global customers.
- Providing the highest level of support on all the AVAYA PBX’s including S8300, S8500, S87xx. S8800, SES, Avaya
Aura Session Manager, Avaya Aura SBC, Nortel CS1000. Callpilot, HMS etc with all the supported gateways
(G650,G700,G350,G450,G860,etc) including the IP Endpoints like 46xx, 96xx and 16xx series of IP Telephones, Soft
clients, integration of various adjuncts (AVP,CMS,IQ,AIC,MM,etc).This included system administration of Avaya Call
Processing software, the underlying Linux platform, validation of system design, and resolution of maintenance issues
- Provide software and hardware consultation to customers, technicians and Avaya Business Partners concerning
enterprise class telecommunication systems. This includes troubleshooting and administrative support to the Backbone
engineers on highly escalated issues.
- Provide guidance for integration, design, and maintenance of products with Avaya enterprise PBXs
Peregrine Projects and Solutions, Doha, Qatar [March 2008 –February 2011]
Nortel Voice Engineer
1. Provided technical direction for telecommunication activities for the firm's customers.
2. Planning, designing, and installation of Unified Communication Solution.
3. Manage, control and monitor the installation, operation and maintenance of IT infrastructure,
4. Provided third level support for all field technicians.
5. Installation and maintenance of Nortel PBX's 11C thru 81C and CS1000 (rls 3.0 thru rls 7.0)., Avaya
Communication Manager
6. Installation and maintenance of Call Pilot (4.0 thru 5.0).
7. Installation and maintenance of MIRAN.
Management Tasks
1. Co-ordination of support team activity
2. Preparation, planning and implementation supervision of end user development plans.
Projects Undertaken:
1. Client: RasGas
Place: Qatar
Role: Team Member
RasGas is one of the premier integrated liquefied natural gas (LNG) enterprises in the world. RasGas has developed world
class facilities for the extraction, storage, processing and export of LNG and entered into long-term agreements to supply
customers around the globe, including Korea, India, Italy, Spain, Taiwan, Belgium and the United States.
Roles:
• Installation of Nortel VoIP Pabx-CS1000-E high availability (Rls 5.5) for RasGas –Al-Dana Tower(Doha, Qatar)
and RasGas Mannai Tower(Doha) with Callpilot 600r and deployment of over 2000 IP phones.
• Upgraded Nortel Option 61-C at RasGas Administration Building to CS1000 M Rls 5.5.
• Provided E1 PSTN connectivity for the systems and also done E1 integration between the systems.
2. Client : W-Hotel, Doha
Project : CS 1000E HA with hospitality features
Role : Team Lead](https://image.slidesharecdn.com/4a1af7fd-ac43-415b-9c10-73149184f53d-170204115837/85/CV1-Varun-C-Mohanan-2-320.jpg)
![• Took the backup of old Option 61 C Rls 21.0 System
• Restored the database to an Intermediate system of Rls.4.5
• Took the backup from Rls 4.5 system
• Installed the new card cage and cards to the core shelf
• Installed the Rls 6.0. Software and restored the backup to the system
• Installed CPPM signaling server with Rls 6.0 Software.
I had also installed more than 200 PABX VoIP systems for different enterprises in Qatar like Qatar Airways, Qatar Islamic
Insurance and ministries like supreme education council, ministry of Labor etc and also was a team member in Qatar
National Bank’s Call Centre Project .
Arya Communication [October 2006 - January 2008]
Bss Engineer
Installation, Commissioning and maintenance of Alcatel Lucent BTS
5. Client: Reliance Communications, India
Place: Kerala
Role: Team Lead
Reliance – ADA Group’s flagship company, Reliance Communications, is India's largest private sector information and
Communications Company, with over 100 million subscribers. It has established a pan-India, high-capacity, integrated
(wireless and wireline), convergent (voice, data and video) digital network, to offer services spanning the entire infocomm
value chain.
Roles:
• Done Site Survey for the installation.
• Installed over 30 Lucent BTS for Reliance communication Kerala Circle, South Kerala.
• Technical Skills: - Microsoft Office
• Knowledge in Networking, SIP and H.323 ISDN Protocols
• Good Knowledge of Avaya Communication Manager, Callpilot, OCS 2007 R2, CS1000(Rls 25.15
through 7.6) , Session Manager, System Manager, SBC
• Won client choice award Multiple times from the partners for my excellent support and Circle of Excellence
Award from Avaya ACS Vice President
• Winner of Convergence Collaborate to Innovate Techno Quiz conducted in Bangalore center
PERSONAL DOSSIER
Date of Birth : 30 May 1984
Sex : Male
Marital Status : Married
Passport : Yes
Visa Status : Resident
Strengths : Quick learner, Strong communicator, Motivated, Honest, Optimistic.
PROFESSIONAL QUALIFICATION
PROFESSIONAL ACHIEVEMENTS](https://image.slidesharecdn.com/4a1af7fd-ac43-415b-9c10-73149184f53d-170204115837/85/CV1-Varun-C-Mohanan-4-320.jpg)
CV1- Varun C Mohanan
- 1. Varun C Mohanan Bangalore, Karnataka Phone: +917259226699; Email: varuncmohanan@gmail.com Background A multi-skilled professional with an experience of over 10+ years with reputed companies like Avaya India Pvt Ltd, Peregrine Projects and Solutions –Qatar providing enterprise Communications Solutions support & services, operations/team management, etc. Currently associated with Avaya India Pvt Ltd working as a Principal Technical Support Engineer managing multiple functions like operations& service delivery, client engagement , technical support etc. Specialization: - Adept at managing multiple functions like operations & service delivery, client engagement, training, customer escalations etc - Adept at working in high pressure environments with strict deadlines and multiple deliverable. - Highly effective communicator with clarity of thought, good interpersonal and team management skills with an ability to resolve customer problems with speed and diplomacy. - Managing critical customer escalations. - Team management Specialties: Strategic Planning ~ Operations Management ~ Client Interaction ~ Team Management ~ Training & Development EDUCATION Symbiosis Institute of Corporate Education, Pune [June 2013 – December 2014] Post Graduate Diploma in Business Management (Operation Management) KMEA Engineering College,(MG University) Kerala, India [June 2002– August 2006] Bachelor in Technology (Major-Electronics & Communication Engineering) S.N.Public School, Kerala, India [June 2001] Senior School Certificate Examination,(CBSE-(Plus 2) PROFFESSIONAL CERTIFICATION 1. NCTS: Nortel Certified Technology Specialist Converged IP Telephony Solutions 2. NCSS: Communication Server 1000 Rls 6.0 Installation And Commissioning 3. ITIL V3 Foundation Certification 4. SSCA : SIP School Certified Associate 5. Prince -2 Practitioner WORK HISTORY 9Years 2 Months Avaya India Pvt Ltd, Bangalore, Karnataka [February 2011 to Present] Principal Support Engineer Roles And Responsibilities. - Service readiness: Skill/Capability Building - Handling Executive Level escalations: situations that require senior management involvement to pacify key stakeholders. Also imparted technical services and performed deep-dive analysis to restore customer services. - Project Management: Global Support Service mentoring, Service Extended meetings, Subject Matter expert, ramp-up new teams - Mentorship plan for faster ramp-up - Subject Matter Expert - IP Telephony, SIP, H.323, Messaging, Unified Communication Solutions
- 2. Senior Management Associate –Telecom-(Technical Support Engineer) Roles And Responsibilities. - Worked as a Senior Software Engineer (Backbone) in Avaya India Pvt Ltd on Unified Communication product line. Integral part of the Global Support Services (GSS) supporting business units worldwide. Day to day interaction with Fortune 500 customers around the Globe which gives exposure to the Global customers. - Providing the highest level of support on all the AVAYA PBX’s including S8300, S8500, S87xx. S8800, SES, Avaya Aura Session Manager, Avaya Aura SBC, Nortel CS1000. Callpilot, HMS etc with all the supported gateways (G650,G700,G350,G450,G860,etc) including the IP Endpoints like 46xx, 96xx and 16xx series of IP Telephones, Soft clients, integration of various adjuncts (AVP,CMS,IQ,AIC,MM,etc).This included system administration of Avaya Call Processing software, the underlying Linux platform, validation of system design, and resolution of maintenance issues - Provide software and hardware consultation to customers, technicians and Avaya Business Partners concerning enterprise class telecommunication systems. This includes troubleshooting and administrative support to the Backbone engineers on highly escalated issues. - Provide guidance for integration, design, and maintenance of products with Avaya enterprise PBXs Peregrine Projects and Solutions, Doha, Qatar [March 2008 –February 2011] Nortel Voice Engineer 1. Provided technical direction for telecommunication activities for the firm's customers. 2. Planning, designing, and installation of Unified Communication Solution. 3. Manage, control and monitor the installation, operation and maintenance of IT infrastructure, 4. Provided third level support for all field technicians. 5. Installation and maintenance of Nortel PBX's 11C thru 81C and CS1000 (rls 3.0 thru rls 7.0)., Avaya Communication Manager 6. Installation and maintenance of Call Pilot (4.0 thru 5.0). 7. Installation and maintenance of MIRAN. Management Tasks 1. Co-ordination of support team activity 2. Preparation, planning and implementation supervision of end user development plans. Projects Undertaken: 1. Client: RasGas Place: Qatar Role: Team Member RasGas is one of the premier integrated liquefied natural gas (LNG) enterprises in the world. RasGas has developed world class facilities for the extraction, storage, processing and export of LNG and entered into long-term agreements to supply customers around the globe, including Korea, India, Italy, Spain, Taiwan, Belgium and the United States. Roles: • Installation of Nortel VoIP Pabx-CS1000-E high availability (Rls 5.5) for RasGas –Al-Dana Tower(Doha, Qatar) and RasGas Mannai Tower(Doha) with Callpilot 600r and deployment of over 2000 IP phones. • Upgraded Nortel Option 61-C at RasGas Administration Building to CS1000 M Rls 5.5. • Provided E1 PSTN connectivity for the systems and also done E1 integration between the systems. 2. Client : W-Hotel, Doha Project : CS 1000E HA with hospitality features Role : Team Lead
- 3. W- Hotels and residencies under the management of Starwood hotels which is one of the largest hotel and leisure companies in the world had opened their new venture in Doha on March 2009 Roles: • Site inspection for installing the system. • Consulting with the client about their requirements and planning accordingly. • Supervising the delivery of the materials. • Installation of CS1000E High Availability (Rls 5.5) with CPPM calls server and signaling server. • Installing the required software and licenses. • Integration with Hotel Management System (TIGER) • Installation of MIRAN card for hold on music. • Configuration and Deployment of 1400 IP Phones and 800 TDM phones. • Preparing the Project Hand over Documents and Factory Acceptance Test Documents for handing over the system to client. 3. Client : Q-Chem, Doha Project : CS 1000 M-HA Role : Team Lead Qatar Chemical Company Ltd (Q-Chem) is a joint venture between Qatar Petroleum Corporation and Chevron Phillips Chemical Company LLC. Roles: • Upgraded the Nortel Option 61c (rls25.15) to CS1000M HA rls 5.5 and installed Callpilot 600r for voice mail facility. • Installed new CS1000M HA rls 5.5 for their new plant (Q-Chem II) as per Q-Chem standard. • Provided H323 trunking between Q-Chem II & Q-Chem I and ensured Q-Chem II can connect to PSTN through Q-Chem I • Provided voice mail facility for Q-Chem II from Q-chem I • Provided user training for the management of the PABX system • Prepared project hand over documentation for the client. 4. Client : GOIC, Qatar Project : CS 1000 E HA Role : Team Lead The Gulf Organization for Industrial Consulting (GOIC) was founded in 1976 by the member states of the Gulf Cooperation Council (GCC). The organization was conceptualized by the GCC Member States as a knowledge-hub and industrial investment promotion catalyst, for the purpose of industrial diversification and development within the GCC countries. It targets developing industries throughout the region by means of providing the public and the private industrial and economic sector with distinctive knowledge, through a complete set of specialized research, information, consultancy, training and technical services. Roles: • Removed the old Nortel Sl-100 PABX system and installed the new CS1000 E Rls 6.0 (first in QATAR). • Configured the system as per the client’s requirement and deployed IP Phones. • Prepared the required documentation and handed over the system to the client within the specific time constraints. 5. Client : Doha International Airport Project: CS1000 M Upgrade to Rls 6. Role : Team Lead Doha International Airport is the only commercial airport in Qatar. It is the main base of Qatar Airways. Roles:
- 4. • Took the backup of old Option 61 C Rls 21.0 System • Restored the database to an Intermediate system of Rls.4.5 • Took the backup from Rls 4.5 system • Installed the new card cage and cards to the core shelf • Installed the Rls 6.0. Software and restored the backup to the system • Installed CPPM signaling server with Rls 6.0 Software. I had also installed more than 200 PABX VoIP systems for different enterprises in Qatar like Qatar Airways, Qatar Islamic Insurance and ministries like supreme education council, ministry of Labor etc and also was a team member in Qatar National Bank’s Call Centre Project . Arya Communication [October 2006 - January 2008] Bss Engineer Installation, Commissioning and maintenance of Alcatel Lucent BTS 5. Client: Reliance Communications, India Place: Kerala Role: Team Lead Reliance – ADA Group’s flagship company, Reliance Communications, is India's largest private sector information and Communications Company, with over 100 million subscribers. It has established a pan-India, high-capacity, integrated (wireless and wireline), convergent (voice, data and video) digital network, to offer services spanning the entire infocomm value chain. Roles: • Done Site Survey for the installation. • Installed over 30 Lucent BTS for Reliance communication Kerala Circle, South Kerala. • Technical Skills: - Microsoft Office • Knowledge in Networking, SIP and H.323 ISDN Protocols • Good Knowledge of Avaya Communication Manager, Callpilot, OCS 2007 R2, CS1000(Rls 25.15 through 7.6) , Session Manager, System Manager, SBC • Won client choice award Multiple times from the partners for my excellent support and Circle of Excellence Award from Avaya ACS Vice President • Winner of Convergence Collaborate to Innovate Techno Quiz conducted in Bangalore center PERSONAL DOSSIER Date of Birth : 30 May 1984 Sex : Male Marital Status : Married Passport : Yes Visa Status : Resident Strengths : Quick learner, Strong communicator, Motivated, Honest, Optimistic. PROFESSIONAL QUALIFICATION PROFESSIONAL ACHIEVEMENTS