CV_Evangeline_customer service new pic
- 1. EVANGELINE R. SALAPANG Al Rigga, Dubai, United Arab Emirates Mobile: +971 54 4201789 Email: salapangevangeline@yahoo.com Availability: ASAP Visa Status: Visit Visa Career Objective: To obtain a challenging position that allows me to utilize my current skills to assist in advancing a business that offers a stable employment opportunity. SKILLS SUMMARY With strong communication and interpersonal skills Flexible, Assertive, Pro-active and willing to undergo training Good team player and goal oriented With clear and concise written and oral communication skills Knowledgeable in using Microsoft Office Application (Word, Excel, and Power point), Electronic Mailing, and Internet skills. Proficient in handling multiple tasks and can work independently with or without supervision. Capable to maintain document files and monitoring for status updates. Fast learner with good planning and high degree of integrity. ACADEMIC QUALIFICATION Education Level: Bachelor's / College Degree Education Field: Business Studies/Administration/Management Course: Business Administration major Marketing Management School/University: Lourdes College Location: Cagayan Do Oro City, Philippines Date Graduated: March 22, 2013 WORK EXPERIENCES Position : Customer Service Associate Duration : May 2015 - August 2016 Company : Smart Communications Inc. Industry Type : Telecommunications carrier Location : Laguindingan Airport, Laguindingan Misamis Oriental,Philippines
- 2. Duties and Responsibilities: • Provide service by taking payments from customers in exchange of goods or services. • Expected to greet customers as they arrive, provide them with information regarding products and direct them to the right prices. • Respond to customers’ complaints and resolve their issues. • Take payment in exchange of items sold. • Sort and count currency and coins. • Issue receipts and change to customers. • Count money at the end and beginning of each shift. • Resolve customer complaints in a proactive manner. • Keep the work area tidy and clean. Position : Customer Service Crew Duration : October 2014 – April 2015 Company : Red Ribbon Bakeshop Inc. Industry Type : Bakeshop/Food Industry Location : Cagayan de Oro City, Philippines Duties and Responsibilities: • Assisting in cake’s decoration. • Take and arrange orders from customers. • Prepares, packages, and arrange on shelves and racks. • Answers customer questions regarding products and assists them with selections • Slices, packages, labels, and rotates products • Assists in technical areas as needed • Cleans and sanitizes display cases • Provides superior customer service Position : Customer Service Associate Duration : July 2013 – September 2014 Company : Prulife U.K Industry Type : Insurance Location : Cagayan de Oro City, Philippines Duties and Responsibilities: • Assisting and reviewing the applications of client for further verification. • Presenting and explaining insurance policy options based upon prospective clients' needs • Setting appointments with prospective insurance customers and meeting with individuals in any field assigned and agreed. • Monitoring and checking the overlaps of clients. • Responsible for preparing reports, letters, memoranda and confidential information.
- 3. • Handle the tasks of coordinating, facilitating and monitoring the regular activities. • Prepare list of shortage items for various office supplies. • Handle other clerical and secretarial duties as per instructions with the colleagues. TRAININGS/SEMINARS Date Topic/Course Title Aug 3, 2013- Aug 3, 2013 Build Your Business Prulife U.K Mallberry Hotel Cagayan de Oro City Aug 15, 2012- Aug 15, 2012 Go Forward! Aim High Young Entrepreneur Business and Accountancy Program Lourdes College PERSONAL DATA Age: 26 years old Date of Birth: Jan 31, 1990 Gender: Female Civil Status: Single Height: 155 cm Weight: 50 kgs Nationality: Filipino Religion: Roman Catholic