CVRSM.doc
- 1. Julie A Garcia 1319 Wine Creek Ct. Allen, TX 75002 Cell: 703-953-4646 CAREER FOCUS: HUMAN RESOURCES/ ADMINISTRATIVE Professional, personable, punctual, focused, detail-oriented, dependable, trustworthy, and reliable providing superior customer service. Possesses outstanding communications skills and quickly establish rapport with customers, management, and staff members. Adapt at working autonomously or as integral team member to achieve organizational goals. Able to remain calm and focused in fast pace environment. Able to handle sensitive, confidential information discreetly. _____________________________________________________________________________ PROFESSIONAL EXPERIENCE Sales Associate 10/03/07-03/24/08 David Daughtery (915) 877-3146 Nike Factory Outlet El Paso, TX 79912 Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. Maintain an awareness of all promotions and advertisements. Assist in floor moves, merchandising, display maintenance, and housekeeping Assist in processing and replenishing merchandise and monitoring floor stock. Aid customers in locating merchandise. Communicate customer requests to management. Assist in completing price changes within the department. Participate in year-end inventory and cycle counts. Assist in ringing up sales at registers and/or bagging merchandise. Any other tasks as assigned from time to time by any manager Sales Associate 03/17/08-06/25/08 Eric Perez (915) 760-8661 Zumiez Store El Paso, TX 79912 Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. Maintain an awareness of all promotions and advertisements. Assist in floor moves, merchandising, display maintenance, and housekeeping Assist in processing and replenishing merchandise and monitoring floor stock. Aid customers in locating merchandise. Communicate customer requests to management. Assist in completing price changes within the department. Participate in year-end inventory and cycle counts.
- 2. Assist in ringing up sales at registers and/or bagging merchandise. Any other tasks as assigned from time to time by any manager Also, assembling skateboards and ramps. Sales Associate 09/02/08-09/27/08 Crystal (936) 788-2479 KOHL’S Department Stores Conroe, TX 77303 Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. Maintain an awareness of all promotions and advertisements. Assist in floor moves, merchandising, display maintenance, and housekeeping Assist in processing and replenishing merchandise and monitoring floor stock. Aid customers in locating merchandise. Communicate customer requests to management. Assist in completing price changes within the department. Participate in year-end inventory and cycle counts. Assist in ringing up sales at registers and/or bagging merchandise. Any other tasks as assigned from time to time by any manager Sales Associate 07/08/09-01/25/10 Steve (706) 738-6483 BUY BUY BABY Department Stores Augusta, GA 30909 Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. Maintain an awareness of all promotions and advertisements. Assist in floor moves, merchandising, display maintenance, and housekeeping Assist in processing and replenishing merchandise and monitoring floor stock. Aid customers in locating merchandise. Communicate customer requests to management. Assist in completing price changes within the department. Participate in year-end inventory and cycle counts. Assist in ringing up sales at registers and/or bagging merchandise. Any other tasks as assigned from time to time by any manager. Offer personal shopping for registries. Split Case Picker 11/09/09-07/29/10 Dwight Matkins (803) 278-0110 CVS Distribution Center North Augusta, SC 29842 To assemble merchandise into a tote down a designated line, where it is to be sent down to the loading docks to be shipped to a store. Clean and stock my designated area.
- 3. Assist coworkers with any uncompleted work. Service Writer 08/26/10-06/28/14 Paul Gerardi (703) 670-8181 Lindsay Chevrolet Woodbridge, VA 22191 Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. Maintains automotive records by recording problems and corrective actions planned. Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Rentals/ HR Assistant 06/30/14- 03/23/16 Dennis Burrell- Service Manager (703)647-1250 Lindsay Lexus (intercompany transfer from Chevy) Car Rentals Greet customers, complete necessary rentalor parking information, disclose rates, terms and conditions of rental and obtain customer signatures while using effective sales techniques to encourage customers to utilize service options. Receive telephone calls and handle customer-related issues; direct other phone calls to appropriate personnel or take messages. Complete, review and submit various reports to supervisor.
- 4. Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions. Balance money in counter drawers,retrieve amount of money collected during shift, complete deposit slip and place money in safe. Enter and maintain information in location logs. Maintain cleanliness of the rental office area and perform associated custodial duties. Complete Car exchange requests in Computer system. Perform related responsibilities as assigned or required. HR Assistant Substantiates applicants' skills by administering and scoring tests. Schedules examinations by coordinating appointments. Welcomes new employees to the organization by conducting orientation. Provides payroll information by collecting time and attendance records. Submits employee data reports by assembling, preparing, and analyzing data. Maintains employee information by entering and updating employment and status-change data. Provides secretarialsupport by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies. Maintains employee confidence and protects operations by keeping human resource information confidential. Maintains quality service by following organization standards. Maintains technical knowledge by attending educational workshops; reviewing publications. Contributes to team effort by accomplishing related results as needed. HR Administrator Maritza Solórzano- Payroll Manager (703)647-1372 (Lindsay Lexus intercompany transfer HR/Payroll Dept.) 03/24/2015-12/09/16 Six and a half years of trained ADP experience. Managing directly human resources staff: scheduling, assigning and directing work; conducting interview, hiring and orienting new staff; supervising or conducting training, coaches; evaluating and giving appraisals; and ensuring good quality of work.
- 5. Conducting with and advising management and supervising human resource issues; investigating human resource related problems and making recommendations to the organization. Ensuring the execution of criminal record checks fully in a timely effective manner. Providing HR advice and support to line managers and employees, explaining procedures and policies in a timely effective manner. Assisting in the development of human resource procedures and policies. Contributing to HR projects like introducing an induction program. Administering the performance of management system. Entering data into the database or HR system for maintaining accurate records. Providing data for and preparing management information reports and documents. Liaising with payroll, absence recording, and holiday recording systems. Administering the probationary review time periods. Maintaining and developing the filing system of personnel. Assisting the human resource officer with the maintenance and development of human resource procedures and policies. Advising staff regarding personnel, benefits, and pay issues. Administering staff benefits, programs, and events. Counseling applicants and employees on rules, policies, benefits, procedures and job opportunities. Supporting in completion of job application materials and documents, and preparation of employment interviews and tests. Performing or supervising payroll processing, developing, and implementing procedures and applications. Establishing, organizing and supervising the maintenance of department records, ensuring complete accuracy and confidentiality. Evaluating risks and giving advices for risk management procedures, processes, policies, and practices. Preparing, reviewing, interpreting, analyzing and approving a variety of data, information and reports, and making recommendations depending on findings.