CV_VGlotov_2014
- 1. Vitaly Glotov E-mail: vitaliss.glotov@gmail.com, Mobile: 079629295789 Personal Profile: I am strategic alignment expert in IT and Telecommunications and certified Project Management Professional with a proven track record in project management, carrier relations, quality assurance, business analysis and client management. I have extensive experience in various business domains and with diverse clients and teams in the past 18 years. I have a multinational professional and academic background. I enjoy shared my views on the profession through speaking engagements. Specialties: Project Management, Carrier Relations Management, PMP, Risk Management, Change Management, Engineering Process Analysis, Business Intelligence, Speaker. Employment History: Nov2011 – Dec2014 AKADO-TELECOM Corp. (COMCOR). “http://www.akado-telecom.ru”. http://www.akado-telecom.ru. «AKADO Telecom» is among the top three telecom providers of Moscow region (AS8732) with the large multiservice networks in Moscow region, Northern-West region, Ural region and in the Republic of Belarus. Head of Direction (Carrier Relations Director). I was responsible for all issues in the AKADO TELECOM group of companies regarding other telecommunication companies, including P&L execution in this part. Budgeting, controlling regarding all issues of routing Internet and all types of the voice traffic. I staff managed 30 persons department. I worked with leadership team to manage a newly launched carrier relations management office with the objective to drive excellence across the enterprise. As Carrier Relations Director, my duties include: Ensure the implementation of standardized management processes and execution; Provide governance and closure the life circle of all projects; Identify risks across the organization’s portfolio of project investments; Drive organizational excellence to ensure strategic objectives are met. Achievements Under my management P&L has been executed successfully in the part of B2O in 2012-2014. In the first year, my team of 30 managers aligned projects to the organizational strategy and posted a 17% increase in project success rates across the organization Jun2011 – Nov2011 WestLink, CJSC. “http://www.westlink.su”. http://www.westlink.su. WestLink is the group of companies operating in Russia with HQ in Moscow and brunches in Saint-Petersburg, Yekaterinburg, Novgorod and Pskov in Russia and in Stockholm in Sweden. Companies of the group are specializing to provide the wide range of services and solutions for workflow of all segments in fix and mobile telecom industry. Adviser to the CEO. As a part of the Project team I worked for the project of transferring of the domestic and international voice traffic from competitors to the new international network with combine of different telemarketing methods on B2C market in Moscow (on the biggest telephone network – MGTS). Achievements During my tenure as an Adviser to the CEO, I consulted (including sales strategy development) the team that generated development deals in Moscow and helped increase company success rates by 20% each year. There were transferred 44% of the volumes of domestic and international traffic from zero. Feb2008 – Apr2011 Comstar-UTS, JSC. “http://www.comstar-uts.ru” http://www.comstar-uts.ru. Comstar-UTS group of companies were the key player in Moscow corporate market, now it is the part of MTS, Russian leading mobile operator (AS8359). Head of Direction (Voice traffic Project Management Director). I was the Project leader in COMSTAR-UTS, OJSC at the last three years and it was my best exposure to the management profession, and a perfect match for someone with my academic record in telecommunications and management, communication and leadership skills, and drives to succeed. I budgeted and controlled regarding all issues of routing international and domestic voice traffic. I staff managed 38 persons department. Achievements: I took part actively in the development of the completely new NGN international network. More than 20 contracts for voice traffic exchange has been signed personally with careers like ICSS Deutsche Telecom, British Telecom, Telecom Italia Sparkle, Cable&Wireless, Verizon Business. Feb2007 – Feb2008 RETN, Moscow brunch. “http://www.retn.net”. http://www.retn.net. RETN is international telecommunications network provides capacity; data transmission and IP based services (AS9002). Chief Commercial Officer. I provided sales process for the wide list of the telecommunication services and customer care processes for the different types of enterprises and residents in Moscow. I staff managed 4 persons department.
- 2. Achievements: Under my leading revenue was doubled for one year with 210% EBIT growing. May2006 – Feb2007 Medialogia, LLC. “http://www.mlg.ru”. http://www.mlg.ru (Medialogia was the part of IBS Group http://www.ibs.ru) – systems integrator, top 10 Russia. Deputy of the Chief Commercial Officer. I took part actively in the development of the absolutely new project http://www.mlg.ru for corporate and GR clients. My duties was controlling after launching and provided customer care processes for the different types of enterprises in Moscow. I staff managed 8 persons department. Achievements: This project was successfully delivered to the Government of Russian Federation for the needs of the National Projects “The Education” and “The Health Care”. May2005 – Apr2006 Rostelecom, JSC. “http://www.rt.ru”. http://www.rt.ru – Leading fix telecom operator in Russia. Head of Sales Department in the North-West region I provided sales processes for the different types of telecom carriers with the wide list of the telecommunication services in the North-West area. I staff managed 5 persons department. Achievements Under my management the average level of the current and bad debts was decreased more than 50%. Sep2002–May2005 PeterStar, JSC “http://www.peterstar.com” http://www.peterstar.com – National Carrier in Russia, now is the part of JSC Megafon, second mobile operator in Russia Deputy Director of the Customer Care Department I was responsible for the complex of issues with VIP clients, business centers, SME and SOHO, including develops additional sales and customer care politics, bad debt negotiations and P&L execution in this part. Achievements Under my management the average level of the current and bad debts was decreased more than 20%. Aug2000 – Sep2002 EDN Sovintel, LLC “http://www.sovintel.ru”. http://www.sovintel.ru. National Carrier in Russia, now is the part of JSC Vimpelcom, third mobile operator in Russia. Sales representative Proactive consultative needs analysis with new prospective customers; achieving a monthly revenue quota in data and phone sales; designed, developed and delivered sales proposals and presentations on telecom product benefits; self- generated leads by contacting prospective clients by telephone, cold call premise visits, networking and industry events; worked in conjunction with other business services support groups, including sales engineering, sales support and marketing personnel. Achievements I signed more than 100 contracts which released more than 1000 telephone lines and over than 200 leased lines. Sep1998–Aug2000 Petersburg Telephone Network, JSC. “http://www.ptn.ru”. http://www.ptn.ru. Petersburg Telephone Network, JSC was the key player in Saint-Petersburg corporate and mass market, now it is the part of Rostelecom, JSC. Senior Specialist of the Data Communications Junction I was the active part of the team responsible for management, support, troubleshooting and development of TDM/Frame Relay/ATM (Newbridge based) data transmission network. Education: 2011 – 2012 Project Management Institute, PMP (Project Management Professional. Expires: April 26, 2015). 2010 – 2011 The American Institute of Business and Economics, MBA (Master of Business Administration. GPA=3,55). 2001 – 2004 Saint-Petersburg State University of the Telecommunications, Networking and switching, Master’s degree (Engineering). 1994 – 1999 Saint-Petersburg State Technical University, New technologies: Management and Economics, Master’s degree (Economics). 2002 – 2014 Various development programs regarding management, sales, marketing, budgeting, and controlling. Certificates.
- 3. Additional Professional Strengths Technical skills Strategic Alignment Expert in Telecom (networking, voice and internet traffic exchanging, “last mile” development) and Certified Project Management Professional. Languages: Russian – native. English – fluent. (IELTS = 6.5), German – elementary proficiency Hobbies and Interests: Genealogy Fitness