CWT Company Overview

Contents About Carlson Wagonlit Travel CWT at a Glance Effective Travel Management (Eight Key Levers) CWT Products & Services What Makes Us Different CWT Travel Management Institute Core Values Guiding CWT Corporate Social Responsibility CWT Executive Team Worldwide Presence Copyright © 2009 CWT

About Carlson Wagonlit Travel Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management . CWT is dedicated to helping companies of all sizes , government institutions and non-government organizations , optimize their travel program and provide best-in-class service and assistance to travelers. By leveraging the talents and know-how of its people and providing leading-edge technology , CWT helps clients around the world drive savings , while delivering service and enhancing security and sustainability. Copyright © 2009 CWT “ Every day, we seek higher levels of performance that will benefit our clients and the industry at large. ” Douglas Anderson, President and CEO

CWT at a glance * A global leader specializing in business travel management Present in more than 150 countries and territories 22,000 employees A diverse client portfolio of large corporations, small and mid-size companies, government institutions and non-governmental organizations. Clients include more than half of the Fortune Global 100 55 million on-and offline transactions annually US$ 27.8 billion in annual sales of wholly-owned operations and joint ventures in 2008 A global leader: Number one in Europe, Asia Pacific and Latin America Number two in North America Copyright © 2009 CWT *2008 figures

Effective Travel Management Provide the right services and assistance to travelers and optimize transaction processing 2. Tackle hotel spend 3. Continue to drive air and ground transportation savings 4. Increase policy compliance and optimize demand management Further consolidate travel programs Address security and corporate social responsibility 7. Integrate meetings and events into the travel program 8. Develop actionable dashboards and performance measures Copyright © 2009 CWT CWT sees travel management as a multi-faceted undertaking, encompassing eight key levers that can generate savings while delivering service and enhancing security and sustainability.

Effective Travel Management > Eight Key Levers Copyright © 2009 CWT For more information on the 8 key levers, consult the documents posted on CWT I-Win. Provide the right services and assistance to travelers and optimize transaction processing. Online booking tools for simple transactions, coupled with expert travel counselors at the point of sale for complex itineraries and special services, drive savings and increase traveler satisfaction and productivity. Tackle hotel spend. Representing 30-40 percent of a total travel budget, hotel spend is often less carefully managed than air spend. Establishing and closely monitoring a preferred hotel program that travelers adhere to provides greater leverage for negotiations. Security is also enhanced when travelers comply with a welldesigned program that meets their business needs. Continue to drive air and ground transportation savings. Optimized sourcing and changes in traveler behavior can lead to greater savings. Negotiating with a limited number of preferred airlines and requiring travelers to book restricted fares at least two weeks in advance are just two examples. Integrating rail into a travel program can also bring tangible results in terms of savings, traveler comfort and convenience, and reduced carbon dioxide emissions. A well thought-out ground transportation program takes car rental, limousine, chauffer-driven “black car” and taxi services into account too.

Effective Travel Management > Eight Key Levers Copyright © 2009 CWT For more information on the 8 key levers, consult the documents posted on CWT I-Win. Increase policy compliance and optimize demand management. Together, a well-designed travel policy and strict compliance can generate savings of on average 20 percent of total travel spend 1 . Mandates must be clear and compliance strictly enforced in five main areas: advance air booking, restricted airfares, preferred suppliers, traveler comfort (authorized air class/hotel category) and preferred booking channels. Demand management offers another way to control costs by aligning travel with business needs. To that end, some trips may be replaced with alternatives such as teleconferencing to reach the same objectives. Adjusting the travel policy, increasing compliance and monitoring performance indicators also help optimize the quantity, frequency and specifications of travel for better demand management. 1 Playing by the Rules: Optimizing Travel Policy and Compliance , CWT Travel Management Institute, 2008. Further consolidate travel programs. By bringing the components of a travel program together on a local, regional or global level, companies can save up to 20 percent of total travel spend and enhance service and security. A standardized travel policy, consistent booking and fulfillment processes, and consolidated sourcing that includes just one travel management company are keys to success.

Effective Travel Management > Eight Key Levers Copyright © 2009 CWT For more information on the 8 key levers, consult the documents posted on CWT I-Win. Address security and corporate social responsibility. A company’s duty of care applies to employees, as well as the environment in which they operate. For starters, this means successfully managing the risks associated with business travel, practicing responsible procurement and reducing their carbon footprint. Integrate meetings and events into the travel program. Meetings and events can represent 25-40 percent of a total travel and entertainment budget. By integrating them into the travel program and applying the principles of effective travel management, companies can better control and optimize their spend. Develop actionable dashboards and performance measures. Without relevant performance indicators and consolidated data delivered in a timely, accurate, easy-to-use fashion, it is impossible to evaluate a travel program and implement corrective measures where needed.

Copyright © 2009 CWT CWT offers best-in-class services and assistance to travelers and optimizes the processing of simple and complex transactions. CWT works with its clients to: Define the desired service requirements of the various constituencies within the client’s company Define, implement and continuously optimize the service configuration and workflow processes that will best support companies and their travelers and drive operational efficiencies Ensure access to appropriate content at attractive prices in accordance with each client’s travel policy Optimize the efficiency of simple bookings in particular by driving online adoption and automation Deliver high quality services for complex itineraries and special requirements Provide a suite of services that enhance the traveler experience

Copyright © 2009 CWT CWT can work with its clients to: Generate and consolidate the data that is the foundation to optimizing a travel program Assess their travel program based on each of the eight key levers of Effective Travel Management, establishing current performance and improvement opportunities Define the desired performance targets and the related priorities and action plans Translate the defined strategies into measurable results ensuring execution through all booking channels Monitor travel program compliance and performance, tracking progress and driving continuous improvements CWT offers a variety of products and services to help clients optimize their travel program and savings.

Copyright © 2009 CWT CWT can work with its clients to: Mitigate travel risk by providing destination intelligence to management and travelers Provide a web-based means of locating travelers on the road on a consolidated basis in case of an incident Give travelers access to 24-hour emergency services Define a formal travel risk management policy which establishes a proactive situation- and action-based incident management response process CWT offers a range of products and services to inform companies of potential risks, and help locate and assist travelers in a crisis.

Copyright © 2009 CWT CWT can work with its clients to: Design and produce effective, customized events Provide seamless logistics for any size meeting or event Capture and analyze total spend for meetings and events across a company’s organization to generate savings Define event strategy, assess current practices and identify performance improvement opportunities CWT offers best-in-class services to create and manage meetings and events while helping companies control and optimize related expenditures.

What Makes Us Different Leadership in integrating/servicing both online and full-service transactions Technological know-how in developing/integrating market-leading solutions Expertise in travel program optimization Diverse client portfolio: proven track record with clients of all sizes Global expertise/local understanding: global presence coupled with extensive knowledge/understanding of local markets Flexibility: working with clients to find a solution that meets their needs People: specialized, multicultural professionals Copyright © 2009 CWT

CWT Travel Management Institute Drawing on the global resources of CWT, the institute provides a regular flow of business intelligence and best practices offering actionable insights into travel management. To that end, the global edition of CWT Vision presents timely overviews and interpretations of industry trends. Recent research published by the CWT Travel Management Institute includes: Travel Management Priorities for 2009 Effective Travel Management: Eight Key Levers to Optimize a Travel Program Hotel Spend Optimization Playing by the Rules: Optimizing Travel Policy and Compliance Global Horizons: Consolidating a Travel Program Toward Excellence in Online Booking Copyright © 2009 CWT The CWT Travel Management Institute conducts in-depth research into effective travel management practices to help clients worldwide derive the greatest value from their travel program.

Corporate Social Responsibility (1) CWT actively and effectively helps clients build sustainable travel programs by enabling travel management professionals and travelers to make well-informed decisions to reduce their carbon footprint. Carbon calculator : Travelers can choose the transportation option that best meets their needs by calculating and comparing the carbon impact of their trip on the environment at the time of booking. Post-trip emissions reporting: Travel can managers measure the carbon footprint of their corporate travel program as a whole to track trends and evaluate progress toward reduction goals. Carbon offsetting : CWT also provides advanced emissions management services through The CarbonNeutral Company, one of the world’s leading carbon offset and climate consulting companies. Copyright © 2009 CWT CWT addressing issues of CSR internally and on behalf of clients As a leading provider of travel management products and services worldwide, CWT is addressing issues of Corporate Social Responsibility (CSR) by helping clients reduce the impact of their travel program on the environment. “ CWT is addressing issues of Corporate Social Responsibility by helping clients reduce the impact of their travel program on the environment”

Corporate Social Responsibility (2) An important part of our mission is to: Foster the development and well-being of our employees Ensure productive relationships with all of our stakeholders Protect the environment Be good citizens in the communities in which we operate Principles of ethical and safe conduct, coupled with our core values and a sense of corporate citizenship, provide the framework which guides CWT both in its business activities and its CSR initiatives. Copyright © 2009 CWT CWT addressing issues of CSR internally and on behalf of clients CWT has made diversity, the environment and community involvement the focus of its CSR program.

The CWT Executive Team Copyright © 2009 CWT Marc Karako EVP & CFO Philippe Vinay EVP Human Resources Isabelle Koch SVP Corporate & Marketing Communications Cathy Voss EVP Global Program Solutions Loren Brown CIO and EVP Technology & Product Management Håkan Ericsson President Europe, Middle East & Africa and Latin America Jack O’Neill President North America Berthold Trenkel President Asia Pacific Mike Koetting EVP Global Supplier Management Douglas Anderson President & CEO Martin Warner COO Asia Pacific Berthold Trenkel EVP Traveler & Transaction Services

CWT Company Overview

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CWT Company Overview