Cybersettle Walkthrough
- 2. IntroductionCybersettle is the premier global provider of technology enabled on-line dispute resolution solutionsCybersettle’sPatented Double Blind Process reduces the time and lowers the cost to settle disputesHaving facilitated over $1.8 Billion in claims, Cybersettle has saved its customers millions in legal fees and administrative costs
- 3. How It WorksUsers wanting to settle a claim on-line go to our website… Web Browserhttp://www.cybersettle.com
- 4. How It Works Log on with their username & password OR create a new account… Web Browserhttp://www.cybersettle.comUsername:jadjusterPassword:**********LOGINCreate a new account
- 5. Web Browserhttp://www.cybersettle.comOpponent’s Name:Robert AttorneyOpponent’s Email:rattorney@email.comHow It WorksSpecify the opposing party to the claim… Opponent’s Fax:212-555-1212NEXT
- 6. Web Browserhttp://www.cybersettle.comClaim Number:Claim#12345Date of Loss:5-12-2009How It WorksProvide some basic claim information about the claim…Type of Claim:Bodily InjuryNEXT
- 7. Web Browserhttp://www.cybersettle.comRound 1 Offer:$ 13,000Round 2 Offer:$ 14,000How It WorksAnd enter 3 offers of settlement for the claim, one for each round of the process.Round 3 Offer:$ 15,000NEXT
- 8. Web Browserhttp://www.cybersettle.comRound 1 Offer:$ 13,000Round 2 Offer:$ 14,000How It WorksThese offers are the most the submitter is willing to pay in each negotiation round and will never be revealed to the other party.Round 3 Offer:$ 15,000NEXT
- 9. How It WorksOnce submission is complete, the system immediately notifies the other party by fax, email, or telephone.
- 10. Responding to a ClaimUpon receiving notification, the opposing party goes to the Cybersettle website to access the claim… Web Browserhttp://www.cybersettle.comWelcome to CybersettleAccess Code:123456789NEXT
- 11. Web Browserhttp://www.cybersettle.comClaim Number: Claim#12234Date of Loss: 5-12-2009Opponent: John Adjuster I agree to the terms and conditionsof this siteResponding to a ClaimAn overview of the claim as well as terms and conditions of participation are displayed.NEXTX
- 12. Responding to a ClaimAfter reviewing the claim information, the opposing party enters up to 3 demands. Web Browserhttp://www.cybersettle.comRound 1 Demand:$20,000SUBMIT
- 13. Web Browserhttp://www.cybersettle.comWe’re sorry, your demand of $20,000 did not settle this claim.Please try again.Round 2 Demand:$17,000Responding to a ClaimEach demand will be compared against the corresponding offer for the round.SUBMIT
- 14. Web Browserhttp://www.cybersettle.comWe’re sorry, your demand of $17,000 did not settle this claim.Please try again.Round 3 Demand:$14,000SUBMITResponding to a ClaimNo numbers are revealed. The system compares the offers and demands in the blind, keeping them strictly confidential.
- 15. If during any round, the responding demand is less than or equal to the settlement offer, a settlement is reached for the average of both amounts. Web Browserhttp://www.cybersettle.comCongratulations! Your case settled for $14,500!Round 3 Demand:$14,000Responding to a ClaimSUBMIT
- 16. If the responding party does not reach a settlement, several options are available. Web Browserhttp://www.cybersettle.comWe’re sorry, your case did not settle. What would you like to do next?Resubmit this Claim
- 17. Request a FacilitatorResponding to a Claim
- 18. Responding to a ClaimThe responding party can resubmit the claim and enter 3 new demands. Web Browserhttp://www.cybersettle.comRound 1 Demand:$ 17,000Round 2 Demand:$ 16,000Round 3 Demand:$ 15,000NEXT
- 19. Responding to a ClaimThe other side will then respond with up to 3 new offers and attempt to reach a settlement. Web Browserhttp://www.cybersettle.comRound 1 Demand:$ 17,000Round 2 Demand:$ 16,000Round 3 Demand:$ 15,000NEXT
- 20. Responding to a ClaimAlternatively, either side can request a facilitator to assist in the negotiations Web Browserhttp://www.cybersettle.comWe’re sorry, your case did not settle. What would you like to do next?Resubmit this Claim
- 21. Request a FacilitatorResponding to a Claim Web Browserhttp://www.cybersettle.com“Hi! I’m Janice, the Cybersettle facilitator assigned to your claim.”Facilitators contact both parties directly and help them settle the claim.
- 22. Responding to a Claim Web Browserhttp://www.cybersettle.com“Great news! I just spoke to the other side and they are willing to lower their demand!”They are extremely effective at getting both sides to compromise, without revealing the other party’s numbers.
- 23. Effective Results Since 1998, Cybersettle has facilitated settlements of over 250,000 claims60% of claims settle within 60 days of submissionOn average, Cybersettle reduces claim cycle times by 4-6 monthsCybersettle has saved the City of New York over $70 million