dan_pullins_resume
- 1. Daniel L. Pullins Jr 614-307-4226 142 S. Center St, West Jefferson, Ohio 43162 dan.pullins@gmail.com Professional Profile IT professional with over 20 years experience working on mid-range unix platform applications. Unix (AIX, HP, Solaris, Linux) Unix scripting (KSH, BASH) SQL (Sybase/Oracle) Websphere – (Basic console commands) Weblogic – (Basic console commands) Apache/Tomcat MQ – Some exposure DirectConnect, MFTPS Autosys Espx Various terminal emulators XI-Text (Spool manager) Omniback (HP Enterprise backup) ProfessionalExperience Verizon, Hilliard Ohio June 1989 – May 2015 Application Support Analyst Achievements: Application uptime at or above 99.997 Supported 5 system migrations to new data centers in support of system consolidation. Including o indentifying filesystem creation/size o third party software install/configuration o security/ssl key creation and installation o data migration o application installation/script modification, with one system requiring over 22,000 script modifications Recognition from senior management for successful migration of systems Worked with teammates to reduce database storage from 102 gigabytes to 20 gigabytes, increasing sql performance. Worked with various infrastructure teams to decrease disk usage, database usage, and CPU usage in supported applications. In one instance bringing CPU utilization from 99 to 70%. Created KSH scripts to identify MQ queues that were out of sync between old and new systems, reducing time spent on software configuration. Worked with development/dba staff to decrease processing time in several nightly processes. This was done by reviewing application logs, program run times, and requesting developers/dba to review database tables/indexes to determine purges and changes to increase efficiency. Responsibilities: BAU operation of applications with 3000 global end users. Perform scheduled software releases. o Reviewing software configuration to ensure production
- 2. Daniel L. Pullins Jr614-307-4226dan.pullins@gmail.com Page 2 of 2 compatibility o Confirming software versions o Creating Work Breakdown structures (Task Plans) to ensure standard operating procedures are followed. Applied hot fixes for applications as needed to resolve production issues. Creating monitoring scripts to ensure system stability. Which includes notification before issue becomes an outage. Monitoring of upstream/downstream data feeds to ensure processing. Root cause analysis – Determining why a problem occurred, resolution to the problem and monitoring (if applicable) to ensure the error condition doesn’t occur again. Data maintenance as needed to ensure data integrity. Interfaced with end users to determine issues with application, and when necessary make data changes to resolve issues. Interface with Crisis Support team/Development/End Users with problem resolution during an application outage. Create documentation as needed to train and preserve knowledge for application processes. Analyze processes to determine if any improvements can be made in processing time. From 2003 to 2006, performed duties as team lead for a production support group, managing day to day operations along with performance/salary reviews. Education Franklin University, Columbus, Ohio Bachelors of Science – Management Information Science May 2006 References References are available upon request.