Data Center Migration Essentials - Adam Saint-Prix Tim Wong
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This document outlines essential steps for migrating to Atlassian Data Center, emphasizing the importance of having a Technical Account Manager (TAM) as a point of contact for support and planning. It discusses the technology requirements, including load balancers and shared storage, as well as the necessary processes like multiple test cycles and documentation. Recommendations include implementing clustered options and iterating deployment to ensure a smooth upgrade process.
Data Center Migration Essentials - Adam Saint-Prix Tim Wong
- 1. #atlassian
- 2. Data Center Migration Essentials: Checklist for Moving to Data Center TIM WONG & ADAM SAINT-PRIX • TECHNICAL ACCOUNT MANAGERS • ATLASSIAN
- 3. I n t ro Who We Are
- 4. I n t ro Who We Are 6 year Atlassian Veteran (2008) Confluence SSE 4,000+ Enterprise support cases 4 year Atlassian veteran (2008) JIRA/JIRA Agile SE 5x Atlassian customer
- 5. WHAT’S A TAM? Technical Account Management Proactively plan and get help with your entire Atlassian suite A Technical Account Manager (TAM) is your trusted advisor and single point of contact helping you get the most from your Atlassian investment. Single point of contact As your direct access point to Atlassian’s support, product and engineering teams, TAMs help escalate issues and advocate on TAMs are: • Experienced solutions advisors who guide and validate your enterprise Solutions planning Your TAM will work with you to assess your business needs to ensure proper use of Atlassian products. Based on their deep Atlassian products help innovators everywhere plan, build and launch great software. scale solutions. • A dedicated resource to ensure product deployments adhere to industry standards and best practices. • A point person at Atlassian for product escalations and feature requests. atlassian.com/enterprise/services
- 9. WHY DATA CENTER? Enterprise Scalability
- 10. WHY DATA CENTER? Enterprise Scalability Performance
- 11. WHY DATA CENTER? Performance Enterprise Scalability High Availability
- 12. Approach TECHNOLOGY PROCESS PEOPLE
- 13. Approach TECHNOLOGY PROCESS PEOPLE
- 14. Technology : Over v iew
- 15. Technology : Fai lure Modes LOAD BALANCER ESSENTIAL
- 16. Technology : Fai lure Modes LOAD BALANCER APPLICATION ESSENTIAL APPLICATION
- 17. Technology : Fai lure Modes LOAD BALANCER APPLICATION ESSENTIAL
- 18. Technology : Fai lure Modes LOAD BALANCER APPLICATION ESSENTIAL
- 19. Technology : Fai lure Modes LOAD BALANCER APPLICATION ESSENTIAL Failover
- 21. Technology : Fai lure Modes LOAD BALANCER APPLICATION ESSENTIAL APPLICATION 80% LOADED 80% LOADED
- 22. Technology : Fai lure Modes LOAD BALANCER APPLICATION ESSENTIAL 80% LOADED
- 23. Technology : Fai lure Modes LOAD BALANCER APPLICATION ESSENTIAL 80% LOADED
- 24. Technology : Fai lure Modes LOAD BALANCER APPLICATION ESSENTIAL Failover 160% LOADED
- 25. worry about cascade failure
- 26. Technology : Fai lure Modes LOAD BALANCER APPLICATION ESSENTIAL APPLICATION 53% LOADED 53% LOADED APPLICATION 53% LOADED
- 27. Technology : Archi tect ing for Scale LOAD BALANCER APPLICATION APPLICATION OPTIONAL
- 28. Technology : Archi tect ing for Scale LOAD BALANCER APPLICATION APPLICATION OPTIONAL
- 29. Technology : Archi tect ing for Scale LOAD BALANCER OPTIONAL USERS AUTOMATION&REPORTING
- 30. Technology : Archi tect ing for Scale LOAD BALANCER OPTIONAL USERS AUTOMATION&REPORTING
- 31. Technology : Archi tect ing for Scale AUTOMATION&REPORTING LOAD BALANCER OPTIONAL USERS
- 32. think about quality of service
- 33. Technology : Managing Scale ESSENTIAL STANDALONE
- 34. Technology : Managing Scale ESSENTIAL JIRA DATACENTER
- 36. Technology : Managing Scale
- 37. Technology : Managing Scale
- 38. monitoring
- 39. Technology : Don’t Forget !
- 40. Technology : Don’t Forget !
- 41. use only data center ready add-ons
- 42. Technology : Don’t Forget ! ESSENTIAL
- 43. Technology : Don’t Forget ! ESSENTIAL APPLICATION SHARED STORAGE
- 44. Technology : Don’t Forget ! ESSENTIAL APPLICATION
- 45. update your disaster recovery plan
- 46. Technology : High Avai labi l i t y LOAD BALANCER APPLICATION DATABASE SHARED STORAGE
- 47. Technology : High Avai labi l i t y LOAD BALANCER APPLICATION DATABASE SHARED STORAGE
- 48. Technology : High Avai labi l i t y MULTIPLE REDUNDANT LOAD BALANCERS APPLICATION DATABASE SHARED STORAGE
- 49. Technology : High Avai labi l i t y MULTIPLE REDUNDANT LOAD BALANCERS APPLICATION DATABASE CLUSTER SHARED STORAGE
- 50. Technology : High Avai labi l i t y MULTIPLE REDUNDANT LOAD BALANCERS APPLICATION DATABASE CLUSTER REDUNDANT SHARED STORAGE
- 51. design a solution that fits
- 52. Approach TECHNOLOGY PROCESS PEOPLE
- 53. Approach TECHNOLOGY PROCESS PEOPLE
- 54. “We tend to just upgrade. We flip a switch, send an e-mail and hope it works…” - ATLASSIAN ENTERPRISE CUSTOMER
- 55. TEST REFINE DOCUMENT COMMIT EXECUTE SUPPORT 3-6 months+ ~ 1 Month 1-2 Weeks 1 Day 1 to 3 Days 2-3 Weeks
- 56. COMMIT REFINE DOCUMENT EXECUTE TEST SUPPORT
- 57. COMMIT REFINE DOCUMENT EXECUTE TEST SUPPORT
- 58. TEST
- 59. plan test repeat
- 61. Process Milestones Setup UAT 1 UAT 2 UAT 3 Week 1-2 Week 3-4 Week 4-5 Week 6-8
- 62. Process Milestones Setup UAT 1 UAT 2 UAT 3 Week 1-2 Week 3-4 Week 4-5 Week 6-8
- 63. Process Milestones Setup UAT 1 UAT 2 UAT 3 Week 1-2 Week 3-4 Week 4-5 Week 6-8
- 64. Process Milestones Setup UAT 1 UAT 2 UAT 3 Go/No Go Mock Deploy Week 1-2 Week 3-4 Week 4-5 Week 6-8 Week 9 Week 10
- 65. Process Milestones Setup UAT 1 UAT 2 UAT 3 Go/No Go Mock Deploy Week 1-2 Week 3-4 Week 4-5 Week 6-8 Week 9 Launch Week 10 Week 11
- 66. REFINE
- 67. harden
- 70. DOCUMENT
- 71. document as you go
- 73. COMMIT
- 74. go? no go?
- 76. Approach TECHNOLOGY PROCESS PEOPLE
- 77. Approach TECHNOLOGY PROCESS PEOPLE
- 79. People: Tactical Key Roles Tactical
- 80. People: Tactical Key Roles Tactical JIRA Admin IT Ops
- 81. People: Tactical JIRA Admin IT Ops HelpDesk DBA, Sys Admin Key Roles Tactical
- 82. People: Tactical JIRA Admin IT Ops HelpDesk DBA, Sys Admin Stakeholders UAT Champions Key Roles Tactical
- 83. People: Tactical JIRA Admin IT Ops HelpDesk DBA, Sys Admin StakeholdersPremier Support UAT Champions Key Roles Tactical
- 84. People: Tactical JIRA AdminHelpDesk Experts IT Ops DBA, Sys Admin AT LA S S I A N AU THOR I Z E D StakeholdersPremier Support UAT Champions Key Roles Tactical
- 85. People: Strategic Key Roles Strategic
- 86. People: Strategic Key Roles Strategic Executive
- 87. People: Strategic Steering Committee Key Roles Strategic Executive
- 88. People: Strategic Steering Committee Key Roles Strategic Executive Technical PM
- 89. People: Strategic Executive Corporate Steering Committee Comms Key Roles Strategic Technical PM
- 90. People: Strategic Executive Corporate Steering Committee Comms TAM Key Roles Strategic Technical PM
- 91. SUMMARY Essentials Technology • Load Balancer, Shared Storage, Supported DB • DataCenter Ready Application: JIRA, Confluence, Stash • DataCenter Ready Add-On Audit and Review • Update your Backup/Disaster Recovery Plan, Avoid Cascading Failures • Help Teams Ensure Quality of Service Process • Have Multiple Test Cycles (UAT, Integration, Performance) • Documentation, Multiple Checkpoints (Go/No Go Decision People • Core Team Members - App Admin, DBA, Network/System Admins, PM, Exec Team • Executive, App Administrator, Technical PM
- 92. SUMMARY Recommended Technology • Clustered Option: •Load Balancer •Shared Storage •Clustered DB • Automation •Chef •Puppet •Docker •Virtualization •VMWare Process • Iterate on Deployment - Don’t have to implement 4 node cluster all at once. • Multiple Test Cycles (UAT, Integration, Performance) •Refine upgrade process through multiple releases People • Consider: Steering Committee, Corporate Comms, TAM, Premier Support, Experts
- 93. Thank you! TIM WONG & ADAM SAINT-PRIX • TECHNICAL ACCOUNT MANAGERS • ATLASSIAN