Data sheet Securepay
- 1. DATASHEET: SECUREPAY © USAN ALL RIGHTS RESERVED Metaphor SecurePay Reduce Risk and Limit PCI Scope with SecurePay Processing customer payment information in the call center exposes your business to considerable risk and unnecessarily increases the scope of PCI compliance. Metaphor SecurePay is a PCI-compliant service that provides a safe payment transaction plat- form outside of your call center. Agents simply launch the app from within their agent desktop while assisting customers on the phone. The solu- tion prompts the customer to start a secure web payment session on their preferred digital device (smart phone, tablet, home computer, or kiosk). Customers enter their own payment information, which is masked from the agent and securely transmitted. Payments are verified via a nation- wide network of the most prominent financial in- stitutions, and customers and agents are notified of transaction results in real time. Because neither the agent nor your systems are ever in contact with payment data, you reduce both your security threat and PCI compliance scope. Highlights: Masks the customer’s payment information to help prevent call center fraud while giv- ing the agent feedback that the customer is entering information Secure transmission of financial data gives customers peace of mind Easy-to-use web app can be located anywhere within an existing agent desktop application Integrates with existing payment providers such as NCO, Global Payments, Chase, Western Union and Fiserv (and may easily be adapted to work with many other existing providers) PCI compliant solution eliminates the burden of compliance and allows you to freely mon- itor and coach your agents again SECUREPAY IN 3 EASY STEPS Step 1 The call center agent launches SecurePay from the desktop while servicing the customer on the phone. Step 2 The customer makes a payment using SecurePay. The customer’s payment and personal details are masked and securely transmitted so that the agent does not have access to the information. Step 3 Both the customer and the agent are notified of payment transaction results in real time, typically in real time.
- 2. DATASHEET: SECUREPAY © USAN ALL RIGHTS RESERVED SecurePay Metaphor SecurePay allows call centers to accept customer payments while reducing the risk of non-compliance and fraud. It is comprised of two essen- tial elements: A multi-modal connection that allows a call center agent to service a customer on the phone and send a text message or email to a microsite that manages the transfer of funds. A payment gateway that transmits data directly and securely between the customer’s account, bank account and card providers. Security Metaphor SecurePay ensures all online data transmissions via the payment processing engine utilize 128-bit SSL encryption. Connectivity to your call cen- ter may be over the public Internet, or if you require, a private connection. If a client requests Metaphor SecurePay to transmit posting or audit files, PGP file encryption is required to ensure complete security. Financial Services Metaphor SecurePay verifies payments via a nationwide network of the most prominent financial institutions in the U.S. with no discernible impact to the processing timeframe. Existing payment providers include NCO, Global Pay- ments, Chase, Western Union and Fiserv. Your existing provider can most likely be added quickly to the network, just give us a call. 1 2 ABOUT METAPHOR Metaphor is a unique omni-channel customer engagement platform that integrates your ser- vice channels and backend systems (CRM, ERP, OMS, Policy, etc.) to consistently deliver personal and relevant customer interactions, and improve service and satisfaction levels. Find out more. ABOUT USAN USAN helps companies profitably engage cus- tomers and deliver amazing omni-channel ex- periences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, US- AN’s portfolio of call center products gives users infinite flexibility in the way they engage custom- ers across channels. In addition to campaign management, back-office integration, and business process automation, USAN’s offerings include Hosted IVR, ACD, and Dialers built upon a fifth-generation carrier-grade infrastructure that delivers “five nines” of availability and proven scalability. This document contains information that is confidential and proprietary to USAN. No part of this publication may be reproduced or distrib- uted in any form or by any means or stored in a database or retrieval system without prior written permission of USAN. All products, trade names, and registered trademarks used in this document are acknowledged. 3080 Northwoods Circle Norcross, GA 30071 www.usan.com office 770.729.1449 fax 770.729.8589 CUSTOMER SUCCESS STORIES Want to see how several of the largest telecom institutions use USAN omni-channel solutions within the contact center? Visit usan.com/case-studies and read their stories.