DB resume 7.30.15
- 1. = Professional Development 2012 Crucial Conversations 5 Choices *** 2011 Project Management Intercultural Learning Lab Effective Virtual Collaborations ASIST Crisis Intervention *** 2010 Training Consultant’s Course Hands on Graphics Presentation Skills *** 2008 ServSafe (Trainer/Proctor) *** 2004 Managing a Diverse Workforce *** 2001 Partnering for Results Crisis Counselor Certification *** 1980-1996 McDonald’s Position Specific Development Classes Awards & Recognition 2015 Star of Excellence Award *** 2013 Star of Excellence Award *** 2012 Star of Excellence Award *** 2010 (Feb and May) Star of Excellence *** 2009 Star of Excellence *** 2007 Outstanding Operations Contributor Training Excellence Team Award Recipient *** 2006 Director's Award Star of Excellence *** Continuing Education On-going Completed CAEL Program October 2012 *** ProfessionalExperienceand Highlights Manager – US OperationsRestaurant Technology 2/2015 - present Drive the deploymentandexecutionof e*Laborwithin10regionsacrossthe US business. Coach and assistinthe developmentof e*Laborleads ineachregion – throughconsistent communication,creationandavailabilityof resources,ongoingeducation,andface toface supportwithinstructorledclasses. OperationsTechnologyManager 7/2013 – 1/2015 Orchestrates the Regional implementation and deployment of U.S. Plan to Win strategies and nationally sponsored restauranttechnology initiatives;Subjectmatter expert for all operations-related technology and liaison between the region, Division OperationsTechnology Team, U.S.I.T, and USORT. HU Professor 2010-7/2013 Designed and Implemented the US ITM Certification Process Created and executed a 90 day development plan for new Professors Led training/certification of West Division on RDM Curriculum Conducted on-going IDP coaching sessions for Consultants throughout the US Training Consultant,Florida Region 2005-2010 Championed the development and launch of the Regional McCafé Implementation Plan Developed a partnership with the Department of Business and Professional Regulationsas the McDonald’s Food Safety liaison;Implemented regional Food Safety Awareness Programs to maintain a foodborne illnessfreeenvironment in over 800 restaurants Coordinated all Region-wide Manager Business Meetings in 2008 and 2010 by working with multiplecorporate disciplines,vendors and selected facilities. BusinessConsultant 2004-2005 Drove business results by achieving the highest drive-through transaction increases in South Florida and second in McDonald's SoutheastDivision Conducted SOC contest in 26 restaurants to address trainingand customer satisfaction challenges resultingin the completion of 1035 SOCs Executive Director, Pasha’s Restaurant Incorporated, Miami FL 2002-2004 McOpCo Operations Consultant (Florida Region) 2000-2002 Business Consultant (Florida Region) 1998-2000 Training Consultant/ Business Consultant (Atlanta Region) 1997-1998 Crew - All Restaurant Management Positions 1979-1995 Deployed technology initiatives impactingover 800 restaurants Led introduction of VOICE – created trainingtools/opportunities (54%login rate vs.national at45%) Launched and directed the firstwave of e*Labor deployment – created plan for Atlanta Region Strategized plan for introduction of VOICE with teaser information prior to national launch,as well as a region wide incentive and wkly updates after Ongoing touchpoints with OTP network via qtrly webcasts and bundle emails Fostered solid relationshipswith division and home office staff for regional support Designed ‘It’s in the Bag’ and ‘Keep the wheels moving’ creativeto increasesales/GCs in DT Partnered with Marketing & Deployment to determine operationally sound promotions David Beaman Personal Brand: A motivated leader driven by achieving success through developing, coaching and supporting others to new heights beyond where they imagined they were capable. Manager – US Operations Restaurant Technology David.beaman@us.mcd.com Cell 954-224-1374